CB Fitness Centers and Gyms Zone Fitness Cancelation issues and being deceived

Zone Fitness review: Cancelation issues and being deceived

WL99 of Cape Town, ZA

Oct 06, 2023 9:49 am EDT

Verified customer

Featured review

Good day,

I signed up at Zone Fitness on 26 April 2023. I was offered a month free at a discounted rate of R225 pm on a 24 month basis at the Tokai branch.

The individual who signed me up was Yusuf, he said that the normal rate was R1 000 p.m when the website had clearly stated it was R299 p.m. I told him this yet he ignored the fact that I called him out and I have been querying this since May and want to cancel my contract.

I got a cancelation fee of R891, 50 with a remainder of 23 months on the contract. There is no way the rate was R1 000 as the cancelation fee is 10% of the remaining months.

I tried canceling my contract again this month with a remaining of 16 months and they gave me a fee of R 2 047, 50 which is utterly ridiculous. How is it more than double with half the amount of months remaining as the first fee ?

After sending screenshots of the proof mentioned above they have not contacted me back and they refuse to send me proof of their rates, seems it's all made up.

I'm so tired of going back and forth with the agents and being deceived and lied to. The website clearly states that it is R299 pm and now that I'm calling them out on their deception they want to charge me more for the cancelation fee.

Please get this sorted out and your employees should be dealt with for their deception!

You need to train your staff to be honest and deal with those who are deceiving people or is your company running on deception ?

Regards,

WL

Desired outcome: The cancelation fee on R299 on 23 months as I've been given a months free, with 16 months remaining. R4 784 at 10% is R478,40 & compensated for your inconvenience & nonsense I had to put up with from your agents.

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staff@zonefitness.co.za

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Sable Square, Bosmansdam Rd, Milnerton, Western Cape, Cape Town, 7441, South Africa

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