Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Fitness Centers and Gyms Zone Fitness Cancellation
Zone Fitness

Zone Fitness review: Cancellation

P
Author of the review
3:37 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

In January 2020 I opened a Zone Fitness account. Unlucky for me end of March 2020 the Covid pandemic changed everything. Zone Fitness debited my account because they said they could not cancel debit orders for the month. I contacted Zone Fitness and after multiple attempts I had the pleasure of the assistance of Ms Hajiera Gyer. I expressed to her telephonically and via email that I wish to cancel this account as I don't see it fair to pay for a service that I can't use. I told her that I also have comorbidities that prevents me from using the gym. This woman refused to assist me in my requests. According to Zone Fitness they cancelled all debit orders for the covid period, but I have a statement that proofs otherwise. In September I found out I was expecting and contacted Ms Hajira Gyer again informing her of my situation and the fact that I have doctors reports as to my comorbidities and that I can't go to the gym and yet expressed my thoughts on paying for something I can't use that was out of my control. In November of 2020 Ms Hajiera Gyer sent me an email of the black Friday promotion they are running where you can cancel your contract with a discounted fee. By this time, I have cancelled the debit orders myself as they didn't stop my debit orders during Covid. I was happy about this and willing to take the Black Friday deal just to have her email me again to tell me I don't qualify because my account is in arrears. The next year the Nimble group started calling me about this account and I explained the situation to them. I emailed them my doctors' certificates and they said that I was within my rights to cancel the contract because of Covid. Then I thought the matter was dealt with. This year the calls started again, and I contacted the ombudsman. Unfortunately, I could not provide proof requesting a cancellation as I have deleted those emails. But funny enough Zone Fitness could find other emails I've have sent regarding this account but not the ones to Hajira Gyer and the ombudsman informed me that they don't have the authority to investigate in this manner. Last week I called Zone Fitness again to try and resolve this matter and the consultant said that ALL their managers are busy. She took my details and said that they will contact me. I am still waiting. Another person I also expressed my need to cancel this contract is Cornelia and apparently, she doesn't work there anymore. I am utterly disgusted by the level of dishonesty in Zone Fitness saying that they didn't debit peoples account for the covid period and did exactly that. Claiming that I cancelled the debit order before they established this arrangement, which is also a lie because I have the statement where it proves I didn't. And then there is the horrible, rude and totally disregard with which Ms Hajira Gyer handled my requests and concerns.

Desired outcome: Bill me what I owe, minus Covid and the money already taken..

More
Send message
Copy link
Report
0 comments
Add a comment

More Zone Fitness reviews & complaints

Zone Fitness - cancellation of contract 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zone Fitness - contract not cancelled 15
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zone Fitness - cancellation of contract
Zone Fitness - being lied to in order to sell a gym contract 2
Zone Fitness - contract cancellation 1
Zone Fitness - Cancelation
Zone Fitness - Untrained operation manager
Zone Fitness - fees I know nothing about
Zone Fitness - Gym Membership And Unfair Outstanding Amount On Account 1
Zone Fitness - Cancelation never done!
View all Zone Fitness reviews and complaints

  1. Zone Fitness Contacts

  2. Zone Fitness phone numbers
    +27 21 425 9472
    +27 21 425 9472
    Click up if you have successfully reached Zone Fitness by calling +27 21 425 9472 phone number 61 61 users reported that they have successfully reached Zone Fitness by calling +27 21 425 9472 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 425 9472 phone number 93 93 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 425 9472 phone number
    +27 21 949 0685
    +27 21 949 0685
    Click up if you have successfully reached Zone Fitness by calling +27 21 949 0685 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 949 0685 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 949 0685 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 949 0685 phone number
    +27 21 975 7275
    +27 21 975 7275
    Click up if you have successfully reached Zone Fitness by calling +27 21 975 7275 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 975 7275 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 975 7275 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 975 7275 phone number
    +27 21 782 7287
    +27 21 782 7287
    Click up if you have successfully reached Zone Fitness by calling +27 21 782 7287 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 782 7287 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 782 7287 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 782 7287 phone number
    +27 21 987 1651
    +27 21 987 1651
    Click up if you have successfully reached Zone Fitness by calling +27 21 987 1651 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 987 1651 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 987 1651 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 987 1651 phone number
    +27 2155288275
    +27 2155288275
    Click up if you have successfully reached Zone Fitness by calling +27 2155288275 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 2155288275 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 2155288275 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 2155288275 phone number
    +27 21 788 3200
    +27 21 788 3200
    Click up if you have successfully reached Zone Fitness by calling +27 21 788 3200 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 788 3200 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 788 3200 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 788 3200 phone number
    +27 21 930 5150
    +27 21 930 5150
    Click up if you have successfully reached Zone Fitness by calling +27 21 930 5150 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 930 5150 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 930 5150 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 930 5150 phone number
    +27 21 492 8522
    +27 21 492 8522
    Click up if you have successfully reached Zone Fitness by calling +27 21 492 8522 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 492 8522 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 492 8522 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 492 8522 phone number
    +27 21 376 6689
    +27 21 376 6689
    Click up if you have successfully reached Zone Fitness by calling +27 21 376 6689 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 376 6689 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 376 6689 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 376 6689 phone number
    +27 21 685 5588
    +27 21 685 5588
    Click up if you have successfully reached Zone Fitness by calling +27 21 685 5588 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 685 5588 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 685 5588 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 685 5588 phone number
    +27 21 418 1255
    +27 21 418 1255
    Click up if you have successfully reached Zone Fitness by calling +27 21 418 1255 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 418 1255 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 418 1255 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 418 1255 phone number
    +27 21 493 3257
    +27 21 493 3257
    Click up if you have successfully reached Zone Fitness by calling +27 21 493 3257 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 493 3257 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 493 3257 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 493 3257 phone number
    +27 21 492 6807
    +27 21 492 6807
    Click up if you have successfully reached Zone Fitness by calling +27 21 492 6807 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 492 6807 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 492 6807 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 492 6807 phone number
    +27 21 372 0511
    +27 21 372 0511
    Click up if you have successfully reached Zone Fitness by calling +27 21 372 0511 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 372 0511 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 372 0511 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 372 0511 phone number
    +27 21 914 4433
    +27 21 914 4433
    Click up if you have successfully reached Zone Fitness by calling +27 21 914 4433 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 914 4433 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 914 4433 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 914 4433 phone number
    +27 10 494 3977
    +27 10 494 3977
    Click up if you have successfully reached Zone Fitness by calling +27 10 494 3977 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 10 494 3977 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 10 494 3977 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 10 494 3977 phone number
    +1 24930035
    +1 24930035
    Click up if you have successfully reached Zone Fitness by calling +1 24930035 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +1 24930035 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +1 24930035 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +1 24930035 phone number
    +27 11 852 4943
    +27 11 852 4943
    Click up if you have successfully reached Zone Fitness by calling +27 11 852 4943 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 11 852 4943 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 11 852 4943 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 11 852 4943 phone number
    +27 12 111 1633
    +27 12 111 1633
    Click up if you have successfully reached Zone Fitness by calling +27 12 111 1633 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 12 111 1633 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 12 111 1633 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 12 111 1633 phone number
    +27 12 321 0266
    +27 12 321 0266
    Click up if you have successfully reached Zone Fitness by calling +27 12 321 0266 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 12 321 0266 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 12 321 0266 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 12 321 0266 phone number
    +27 11 680 0630
    +27 11 680 0630
    Click up if you have successfully reached Zone Fitness by calling +27 11 680 0630 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 11 680 0630 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 11 680 0630 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 11 680 0630 phone number
    More phone numbers
  3. Zone Fitness emails
  4. Zone Fitness address
    Sable Square, Bosmansdam Rd, Milnerton, Western Cape, Cape Town, 7441, South Africa
  5. Zone Fitness social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
  7. View all Zone Fitness contacts
Zone Fitness Category
Zone Fitness is ranked 70 among 83 companies in the Fitness Centers and Gyms category
#68 Shakshi Wellnness Shakshi Wellnness #69 Peak Fitness Peak Fitness #70 Zone Fitness Zone Fitness #71 Gym Company Gym Company #72 Xperience Fitness Xperience Fitness

Most discussed complaints

Cancellation request
1
(opinions to this review)
 contract not cancelled
1
(opinions to this review)
Zone Fitness Alternatives
NASM 24 reviews Marianne Wells Yoga School 2 reviews David Barton Gym 1 review Blink Fitness 60 reviews EOS Fitness 159 reviews