1stdibs.com
Reviews and Complaints

I purchase a $7,000 Armoire on line from 1st Dibs. 1st Dibs represent the antique dealers and handle the transactions. In this case they also handled the shipping. I was told the shipping time would be three to eight weeks. The shipper never called. The tracking number 1st Dibs gave me did not actually track the shipment. They just give a date range that changed three times on line. It was impossible to get a hold the the shipper to get the true story. After two months and no word from the shipper it was clear that 1st Dibs had no contact with the shipper and had no idea where the armoire was. I asked to cancel the order because it was an older piece that could no withstand hash shipping and it was clear that they had no idea about where it had been stored and by whom. They granted my request. They have refused to give me the refund because they are waiting for it to be picked up and sent back to the dealer. They don't have a date that that *** happen.

On 4/26, I purchased some end tables from 1stdibs for a total of $1,826.00 ($1,200 for product, $530 for shipping and $96 for sales tax). The order number is ***. The 1stdibs seller ID# is ***. I received the tables on 5/26 at 10:00 am. Unfortunately, the tables were not as pictured on the sellers website. One table was damaged with a bent leg. Excessive glue was around the joints that did not appear in the sellers pics or product description. I never touched the tables because they were uncovered on the delivery truck. The tables only had a blanket wrapping the main part of the tables and nothing covering the legs. I refused the shipment based on the 1stdibs and shippers damage policies. Since 5/26, I have reported the damage via email, 1stDibs website and their *** number. According to 1stDibs' Buyer Protection Guarantee, "a specialist will follow up on my case within 2 business days". Unfortunately, no one has followed up on a solution.

I bought a glass table through 1stdibs on 29th April . The table arrived damaged after which the seller on 1stdibs organised for it to be returned. It is now lost in transit - the last tracking event was in June. I have asked for help from 1stdibs who are doing nothing. They initially said that given the seller organised the delivery, 1stdibs has nothing to do with it, although since I complained, *** is saying she is following up - but never does. I've had to do all the work with *** open an investigation, email, complain, follow up every week. *** has told me that Packlink, as the agent of the seller, has the resolution of the investigation into the lost package since at least 27th July. I have asked the seller who claims, via one-line responses, that there is no update. The seller does not want the issue resolved given they have my money. What's the customer guarantee about?! Doesn't it mean 1stdibs vets their dealers and ensures issues with unhelpful dealers are resolved?

In early May, I placed an order on 1stdibs.com for a desk and stool from a company in Portland. I was told by the designer that the desk and stool would be ready to be shipped on 7/*, which they were. The two order numbers are: *** and *** 1stdibs selected a shipping company called Metropolitan Warehouse & Delivery, which has been a total nightmare to deal with. They canceled two delivery dates at the last minute and they cannot even tell me where the furniture is in the United States. They have been so unprofessional that I complained to 1stdibs multiple times and never even heard back. When I told the designer I purchased the desk and stool from what happened, he told me that "he had previously complained to 1stdibs about this specific shipper and that they unfortunately they keep using them". Clearly, 1stdibs has been warned about this shipper and they ignored the warnings. It is not the first time that I encounter major issues with shippers from 1stdibs. In February , I received a dresser that came damaged because of the carelessness of a shipping company they had used. This is not exactly the kind of customer service we would expect from 1stdibs.

I purchased a Frencj 1940's Brass Trimmed Display case on October 30th. It was earlier than I had first realized in looking back at the order. I agreed to $1445 in shipping to my front door. Understanding that it is COVID. by Nov 8th I submitted a customs form to *** and ***. By dec 9th I had heard nothing. I then heard that they received none of the paperwork which did not make sense. I called AMEX centurion BLACK card to dispute the charge. They asked me to fill out the paperwork again. I asked them to cancel the order. I had had enough with no communication. Today 12/14 at 12 PM approx I received an automated email saying my piece was being delivered. It didn't; make sense. I stayed home all afternoon. (thankfully I was able to) my fianc came home at 4 with a 300 pd crate at the top of our step driveway. The invoice state DELIVERED TO THE *** DOOR. the red button had also been active showing that the crate had been tilted. 1st dibs ignored the emailed stating I was asking about customs taxes REALLY? DHL never responded... are you going to use this company to but $5000 plus pieces ... I wouldn't use them ever agin even if it was the last comment on this earth

I ordered a painting through an online platform in January . The item was listed as located in Chicago, Illinois, but when I contacted the seller about the shipping status later that month, they mentioned a move to Rhode Island, not updated in the listing. They anticipated a shipping delay but promised dispatch in early February. Since then, the status hasn't changed, not marked as in transit or shipped. The seller insists it's with a courier. I contacted the platform's support in mid-February; an agent promised to update me by late February but didn't. I called again in early March, and another agent said the previous one had contacted the courier but got no response. They promised to follow up. I suggested a quick resolution with a couple of calls. It feels like a scam, with everyone passing the buck and no clear information on the item's whereabouts. The seller blames the courier, the platform won't contact the courier, the courier is unnamed, and I'm told I'll be updated 'soon.' It's like an elaborate shell game.

We made a purchase of a fully-restored desk on Sept. 30, 2021, through 1stDibs. Delivery was attempted on Nov. 8, 2021. Upon delivery, we noted that this desk had been damaged (e.g., desk corner is dented, drawers do not close on one side, a *** fell out of a desk drawer when it was opened for the first time, desk keys appear to have been lost in transit). During delivery, we noted that this desk was dropped twice (once outside of our home, and, later, once inside of our home). The delivery men (2) said that they needed an additional helper in order to take this desk away when we refused delivery. We never signed for this desk, as we had refused the delivery, given the damage that we had noted. We immediately initiated a return on Nov. 8, 2021, and 1stDibs promised to have their "Buyer Protection" team contact us within 48 hours. Over one week has passed, and no contact has been made. We emailed them this morning, and nobody responded to our emails after several hours. We then called to follow up, and we were told that we would have to wait until this desk had been returned to its original seller before we were refunded for our purchase. This is unacceptable, as we REFUSED delivery. We should be refunded as soon as possible and no later than when they remove this desk from our home. 1stDibs charged us $6,684.57 when we made the purchase (before delivery was made), so why should we wait for delivery to be made back to them before we receive our refund, considering that we had refused delivery?

Dispute Description I attempted to buy an art piece through 1stDIBS on or about 10/22 for $842.14 In purchasing an item, they acted on behalf of a *** Antiques. I have not been able to verify the existence of the seller - *** Antiques of ***. I have sought information both from *** international Antiques and 1stDIBBS and have received no information. IstDIBS has a customer satisfaction guarantee which they have not addressed. I do not believe the authenticity of the piece and could find no information on *** except on 1stDIBS which leads me to doubt their existence.To elaborate on the dispute with 1stDIBS my main point of contention is that they represent on their web site as follows:1stDibs seeks to reassure all customers that the items theyre shopping meet the highest marketplace standards. To do that, we set industry-leading standards, and we require our sellers to abide by those standards. Our team of in-house experts proactively audits inventory to ensure accurate representation. If a seller fails to meet our standards, we promptly address the matter. We try to resolve any issues through communication, coaching and follow-up as needed, but if they are not resolved, the seller will be removed.They represent the seller on their web site as an established business with false and misleading references. Neither they nor the seller will provide any definitive information. The only reference I could find to *** Antiques anywhere is on their web site. Could not find *** Antiques anywhere in ***. Also if you look at the string of picture it is totally deceptive. This gives the appearance that *** is a physical shop which I believe is false and deceptive.It appears they are using this as an opportunity to hike up the restocking fee from 15% to 20%. This is typical apparently of the way they do business. I never received the item. It was turned around by

My decorator purchased a "Theo dining table" for me, a design of a custom made dining table, through the 1st Dibs marketplace from Shine by S.H.O., a California manufacturer of furniture. The table was advertised on 1st Dibs' listing as "ebony walnut." Under "materials and techniques" the item was listed as "walnut", with no other materials or techniques listed. When my decorator corresponded with the seller, they offered white oak as an alternative, which he selected. On the 1st Dibs listing, and on the manufacturer's website, the product is described as "wood". Grain patterns and cuts are described, in a manner that suggests solid wood - and for a table listed at $18,450 I would expect the table to be solid wood, or else disclosed as otherwise. When the item arrived, it was blue rather than black as we had originally purchased. We resolved the color mistake by accepting a $2500 store credit from the manufacturer and agreeing to take responsibility for re-staining the table black with a local service provider. The first round of table staining was unsatisfactory and when we sent it to another service provider to have the stain stripped, we discovered the "wood" underlying the table was actually veneer over MDF. The veneer was thin and the table poorly constructed - sanding "burn" marks from poor workmanship showed the MDF under the veneer in multiple places. At no time was the table disclosed to be made of anything other than wood. We were shocked to discover the construction to be of MDF. When we brought this issue to 1st Dibs for resolution, requesting a return of the table for a refund, they instructed us not to correspond directly with the manufacturer and said they would resolve the issue. They came back with an offer for us to pay the manufacturer more to obtain a table of solid wood, which we refused, as there would be no way to trust the quality of the work or verify the product provided, and certainly we were not interested in paying more to obtain what we thought we had originally purchased. We offered to resolve the issue by accepting an $8,000 refund (vs. an original purchase price of $13,942.49), and to forfeit the $2500 store credit originally given to us to resolve the color problem. In reply 1st Dibs came back again with an offer of a $3,000 refund and asserted that the table was as described since it was made of wood. We replied that this offer was unacceptable, as we were already forfeiting a $2500 credit and therefore the refund only represented another $500 in value, and that we did not agree with the position that the table being made partly of wood meant that it was "as described" -- in my view as a consumer, surely if the table had been delivered made of plastic with a wood stripe they would not assert it was made of "wood" and therefore as described; I believe a partial description of contents is materially misleading and out of convention for the industry. In response to our refusal of the offer for $3,000, the 1st Dibs representative wrote by email that: "As an accommodation we can offer a further $1000 bringing the partial refund to $6000 but cannot assist any further, unfortunately." In the meantime, 1st Dibs sent my credit card a refund of $3,195.50, despite our failure to achieve an agreement. When my decorator wrote to confirm that the total would be $6000, the 1st Dibs representative then wrote back that "I see that I had not typed the reply correctly at all. What I had meant to write was that the dealer has offered a partial refund of $2000 and that 1stdibs had added the $2000 to that as an accommodation so you received a $4000 partial refund in total." Frankly this treatment is appalling. To have an offer of $6000 and then to simply claim that the reply was mistyped and retract that offer to $4000, is misleading. Furthermore, 1st Dibs offers a buyer protection guarantee -- presumably it should be exercised in cases like this where goods are materially misrepresented. The offer of a $4000 refund is inadequate to cover the costs of replacing this table with a solid wood table and the repair and logistics necessary to date due to the manufacturer's color mistake and the misrepresentation of the table's materials of construction. We are dissatisfied with 1st Dibs' handling of this situation. We request a refund to my credit card of $8,000 to cover our costs for repair and replacement of the table top. We are currently out of pocket $13,942.49 for the original purchase of the table, paid on January ***, and an additional $2,700 for repair work and logistics to date, and have been quoted an additional $5,300 by our local furniture maker to finish the job to replace the table top with a solid wood table top and return it to my home. The resolution of $8,000 was a precisely fair offer to cover only our additional costs to correct most of the issues, so that for the original cost we could have the table described as we purchased. For this amount we will not be able to resolve the issue that the table top was merely glued to the base and not joined using a proper wood join. However, I will accept that issue as it is. We presented this alternative offer in the interests of coming to a quick resolution vs. our original request to have the manufacturer take the table back and provide us a full refund. The proposal of $4,000 is simply inadequate and not in keeping with an advertised buyer protection guarantee.