AAA Northeast review: Failed towing results

Had to call for a tow at midnight as my car broke down and was blocking a driveway. I was told they couldn't make it in within an hour so they arranged a Lyft to take me home. My car was towed by the town police because it ended up not being picked up that whole night. The next day I called arranged to have the car picked up from the Police impound to my mechanic needed to be done by 4:00 they did not pick up the car and it sat several days before my mechanic let me know the car never arrived. By the time I was finally able to get them to pick up the car I was out over $300 in tow fees and storage fees as well additional AAA fees to go 10 Miles instead of 3 Miles to my mechanic. I tried to get squared up on the phone to no avail so I drove to the Northeast home office only to be told they could not help and that there are no supervisors who work there anymore they all work from home and there was nothing I could do. I reached out to John Galvin on Linked in who it shows as President and CEO of AAA North East but no surprise he didn't respond to my request for help.