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When I was unable to make my payment to ABC Financial for my gym membership at Fitness Edge, I called to cancel due to financial hardship. They instructed me to call ABC Financial to cancel my membership. Which I did and was told that I would need to pay my past due amount and that the membership takes 30 days to cancel and it must be in writing and that I would be responsible for the past due amount and the next month ahead. At that time, I was unable to pay both months, so sent my cancellation letter along with a check in the past due amount. I had many conversations with representatives at ABC Financial about my financial hardship and that even though it was a mere $68.50, times are tough and I cannot pay it right now. ABC took it upon themselves to NOT cancel my membership and continued to charge me $68.50/month. In my opinion, that is ROBBERY!
The complaint has been investigated and resolved to the customer's satisfaction.
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It is clear from these comments/complaints that ABC is a morally and ethically challenged company. Yes, contracts need to be honored. But, so does honesty.
To all the "Data Research Analysts" (what a bs title, BTW) representing ABC, a few questions:
-Is there any functional or rational purpose to the requirement that members must send hard copies of their request to cancel to ABC? In this day and age, there are no services or utilities I can think of that have such an archaic requirement. I can cancel a credit card, my cable service, electric service, country club membership, yacht club membership, (reputable) gym membership, etc. all with either phone call or through their web-site.
-Do you expect people to believe that you fail to receive as many hard-copies of cancellation requests as you claim? By the time a member realizes that you (conveniently) haven't received their request (when they inevitably discover another month charged to their account on their banking statement), you've got them on the hook for another month's fee - and by that point, they have no recourse to dispute, except to re-submit, and put their faith that the request finds its way to you. You cannot deny that any reasonable person would conclude that this is by design - and is an essential part of your sh**ty business model. My only hope is that enough people eventually raise their voices and your fraud is exposed - and you are forced to experience the misery you cause to your members.
-Are you honestly proud of where you work, and what you do? Companies find success when they offer something that people WANT to pay for. You, on the other hand, make money by taking it from people who have few options of preventing you from doing so.
It's shady club owners that give this business industry a bad name! Sorry to those who have had issues!
If you sign a contract stating you will pay 12 months, then that is what you will be responsible to pay. To get out early you sometimes have to pay a fee like with any other contract.
If you freeze your membership, then the time and payments are added to the end of the agreement. THIS IS A COURTESY! You don't have to pay for months you don't get to use the gym. You still agreed to pay for 12 months, or whatever your term was.
AUTO-RENEWAL program is in ALL CAPS bold font size 18. It is on the first page. Most gyms have you initial next to it.
The late fees and service charges are printed on the first page of all of the hundreds of agreements I have seen.
Cancellation and freeze procedures are located on the second page. Is a 30-60 day notice really such a bad thing? You signed it.
BEFORE YOU PUT YOUR SIGNATURE ON SOMETHING... READ IT!
Paul Slottke
#[protected]
Reason Leaving Schedule change at work.
Please discontinue my membership at Blast/ Ballys efective imediately
My name is Sandra Melendez i would like to cancel my member ship at wow gym my email is sandramelendez28@gmail.com my account number is 8522, 20930 pkease cancel my membership as soon as pissible.
I have tried for 4 months to cancell a gym membership and each time I am told I must complete yet another step. First I went directly into the gym and explained to them why I would be leaving they were very understanding and told me to contact abc directly. I did I called them and spoke to a rude tech who said there was nothing she could do I must send a letter in writting to close the membership. This is just what I did sent a letter. Only on my next months statement there was yet another withdrawl on the account. So I called again and to my surprise I spoke to yet another rude tech who said oh well we did not recieve your letter so if you want to cancel you should e-mail us. IF I WANT TO CANCEL I HAVE BEEN TRYING TO NOW FOR 2 MONTH! So I sent the e-mail and to my surprise yet again I recieve in the mail a letter saying I still owe another month and my account is still active and will continue to be billed every month until this payment is made. WHAT PAYMENT 2 LETTERS 2CALLS AND I STILL CANNOT CLOSE THIS ACCOUNT. On top of thius my debit card which was originally used for this account expired I did not give the company the new card info due to this account should have been already closed but they somehow got the info and are still withdrawing from my account. This has left me with overdraft fees and other issues. I intend to see the bank as my next move to shut down my account completely so these people can not continue to take advantage of individuals who did the right thing over and over again but still am being taken for a ride. I would not trust this company and I am telling everyone that I know NOT TO ASSOCIATE WITH THEM! Also I will be turning info over to a lawyer maybe then they will get the message that I DONT WANT THE CONTRACT AND FEEL THAT AT LEAST $130.00 SHOULD BE RETURNED TO ME!
I finally canceled my bank account because of ABC Financial and Idaho Athletic Club for similar unethical conduct.