ABC Financial Services
Reviews and Complaints

We had the same problem, they made it extremely difficult to stop paymenys on our daughters membership. We ended up having to cancel the credit card.

Hello,

At ABC Financial Services we strive to give excellent customer service and to simplify any process for members and the clubs that they belong to. I regret to hear you have not been successful at cancelling your membership after you have relocated. Relocation provisions are placed in your agreement to prevent situations like these from happening and allowing you to terminate a service you are no longer able to use.

I would be happy to confirm that we have received the necessary documents to close your membership. Please feel free to contact me directly at alex.mena@abcfinancial.com with additional specifics concerning your account.

Alex Mena
Data Research Analyst
www.abcfinancial.com

Hello,

ABC Financial Services is a third party billing services company and we are contracted to uphold the terms of an agreement between you and the health club you became a member of.

I would be happy to take a look at your membership with you to ensure you have received accurate information and to explore the avenues you may have to cancel your membership.

Please feel free to contact me directly at alex.mena@abcfinancial.com or [protected] Ext. 1804.

Alex Mena
Data Research Anaylst
www.abcfinancial.com

I have been trying to cancel membership of golds gym. The account is managed by abc financial and after 5 calls and writing 2 letters u have been unable to cancel membership each customer service representative gives me a new reason and apologized for the previous but I still can get nowhere. I actually feel like I am held hostage.

My son joined Gold's Gym here in town. He told them he would be moving to another state to attend college and they assured us the membership was transferable. When he moved to SC he found that it was NOT transferable and he had to join the Gold's there. His contract stated that he could cancel if he moved more than 50 miles away. We submitted the required documentation several times to ABC Financial and each time they tell us there is something wrong with the documentation. I have been paying on a gym membership that nobody is using, they have refused to honor the out-clause in the contract, and they keep telling me that I have to send new documentation. Unbelievable.

Once again we sent verification showing his name on a lease in SC. They told us it was a bank document and not the lease and they wouldn't accept it and are now sending - again - a list of acceptable documentation for use in cancelling membership. I personally belong to another gym in town and have never, never had anything but above-board, honest dealings with them. I've been with them for years. Gold's Gym and their financial company ABC Financial, on the other hand, are non-responsive and continue to give us the run-around.

hi my name is Renata and I want to cancel my account because I lost my job this month and do not want to take more than money in my account on the next month member 100349

Hello,

I am sorry to hear that you have not been successful at cancelling your membership through ABC Financial Services. The relocation clause in your agreement is in place to prevent situations like yours from occurring, however, if we do not have record of what you sent in then consiquently your cancellation was not processed.

I would be happy to assist you in this process - please contact me at alex.mena@abcfinancial.com or fax directly to me at [protected].

Alex Mena
Data Research Analyst
www.abcfinancial.com

Hello,

I apologize if you feel you are getting the run around in order to discontinue service with Gold's Gym. ABC Financial Services, like any other company, makes mistakes - if you indeed sent in the proper relocation documentation as you state, I would be happy to re-troactively cancel your membership to the date of your request.

If you have further comments or require assitance please feel free to email me at alex.mena@abcfinancial.com or call at [protected] Ext. 1804 and I would be happy to review your son's membership to ensure it was properly handled.

Alex Mena
Data Research Anaylst

People who have had issues with ABC Financial,

1. Make sure you have not violated any of the terms of your signed agreement and have fully executed your duties as stated on the signed agreement. You should already be aware of the terms because you should have read them thoroughly before signing. Just because you don't want to keep going doesn't mean you don't have to keep paying for the entire term of your agreement. It's a legal agreement.

2. Close your bank account OR contact your bank/card company and deauthorize all future payments to ABC and the club you joined.

3. Fax a copy of the signed agreement and your valid proof of cancellation according to the terms of the signed agreement to ABC, your bank, the 3 major credit reporting agencies, BBB, and district attorney who has jurisdiction over your location. On the letter you send to ABC notate at the bottom that a copy is being sent to your lawyer. That will usually catch their attention.

4. Again, this is only valid if you have completely fulfilled your terms of the agreement. Not wanting to go to the gym anymore does not absolve your responsibility to pay.

I am on 3 months after I sent my letter of cancellation. I was working with a manager here in Culpeper, left him my proof that I sent my certified letter. Now the guy does not work there any more and I have to REsend a certified letter which means at least another month of dues taken out of my bank. I think the whole thing is scam and plan to put flyers out in my home town and blog until I am crazy. I hope this makes ABC loose money and Golds Gym to loose customers and warn those who are not caught up at this time to save themselves. $152 down the ABC drain.

Good luck!

ABC financial is ripping people off left and right. I myself am still a gym member because i have done research and realized there is no possible way to cancel my gym membership. ABC financial would just continue taking my money, and then send me a message quite like the one Alex is proposing here. This message may be read as a helpful PR move, but in reality it says, " Too bad, we already have your card number and/or bank account number, and we will run it dry." These greedy individuals need to be stopped, and they need to be stopped now. They are getting rich by stealing our money, and not by offering a fair finite ending to a contract that was agreed upon.This will not be my last post, as I will do further research until i find the most proficient way to bring these crooks to justice.

Thank you,
Thomas Dogood

I joined Anytime two years ago. Due to a new debit card (new expiration date), I received an email that I needed to "update my information". I did. Then I saw they had me due for two months membership (only one month had been affected by the new card's date) plus $19.50 service fee. I inquired and received an email stating the service fee had been removed and "send payment as soon as possible". (I was guessing, at that point, that I'd been wrong to assume it would be automatically drafted.) I submitted an online payment (printed it, for $21.49). Next day, 21.49 plus 19.50 deducted from my bank account. I sent notice of cancelation to ABC and the local gym (leaving my key card...though I was paid up till 3/15). Next day, another 21.49 out of my bank. Now, after canceling, I'm paid up through 4/15. Unauthorized, no less. No response from ABC. None. I sent copies of every email, every transaction to Anytime's corporate office, then filed a Better Business Bureau complaint. I thought about joining Gold's, but now that I've read Gold's uses ABC, I'll be investing in home equipment. The real shame about it is that I loved the gym I used. Now, because of ABC alone, I'd never recommend them...and I'll tell anyone who asks.

I feel the same way, I was told on the phone to contact Kenkeita Carroll about any legal issues or to file a complaint. In my case I just recently canceled (in writing on 12/23/2010 after several attempts to cancel over the phone and in person at the gym) and during the 30 days, they are trying to bill me for another full month's membership (1/15/2011) even though my 30 days notice ends 1/23. They want to bleed me for another full month fee effectively through 2/14/2011.

I really wish they would change their billing practices!

i am in if you are. im sure we could find hundreds if not thousands of people in this situation considering the amount of posts about this.

By the way, Alex did get back to me but they want me to prove i transfered my account when they said i could do it. When I stated I could prove everything i was saying with financial records and all i was requesting was for them to stop stealing money from my account, i hear nothing again..

my email is jmandracchia@gmail.com if you want to start sending out emails to the others that have been screwed over.

Thanks

John,

I've emailed you to inquire about your account specifics so I can take a look at it.

Thank you,

Alex Mena
Data Research Analyst
www.abcfinancial.com

Alex,

Its nice of you to offer this lip service but I have to agree with deedee. Why dont you try and google abc financial scam and look at all of the complaints your company gets.
Want to hear what you guys did to me?

Well, I signed up 3 years ago in location A, after about 9 months i switched jobs and was told i could transfer my membership to location b. I was promised that the same owner managed location a and b so i could simply transfer it. After being hassled a million times at location b for "not havinga membership" (my financial records can prove against this claim) location b decided to "rewrite" my membership but oops they forgot to tell ABC so i had nagging calls and probably bad credit because somebody forgot to communicate. so aftera little over two years i try and cancel my membership!but NO i cant do that because i am under contract for two years? Because location b changed something i now am obligated for 2 years and 9 months. So now i decide to stop paying my bill and back to the nagging calls..

I would love to persue a lawsuit if anybody has been in a similar situation unfortunately how can i possibly fight? will anybody from abc help me? or will they just continue to rack up charges and destroy my credit?

-John (jmandracchia@gmail.com)

DeeDee,

Most health clubs requiere that a cancellation be submitted in writing - have you already done this?

I'd be happy to review your membership and ensure you have taken the proper steps to discontinue the service. Our intent is certainly not to take advantage of circumstances but, rather, to execute the financial provisions of a contract made between two parties.

Please contact me directly at alex.mena@abcfinancial.com or [protected] Ext. 1804

Alex Mena
Data Research Analyst
www.abcfinancial.com

Fitness Express
Norman, OK

When I joined 'Fitness Express', I was told that I could pay month to month and quit, then come back again with no problem.
But, when I went into the gym & said I wanted to stop for a couple of months that I would be out of the country, then they told me I had to speak with 'someone else'. At that point I became familiar with ABC Financial... one of the MOST nasty outfits I've had the misfortune to encounter.

I was told that I could not just stop, that I had to pay a month dues in order to be able to quit... or, I could pay $7.00 per month for the privilege of not going to the gym.

I am now back in the country and have paid for my 'last month', which I will attend the gym to make use of the fee. I have requested that I quit and I am told that will happen when my last payment clears.

This looks to me like unethical practices as the place where you sign up really has no idea of what the deal is. I was never given a copy of the 'contract'.

Who do we need to get in touch with to see they stop their predatory practices?

Sincerely,
Mark

Hello Penny,

ABC Financial is a billing company for many health clubs across the United States and does not have anything to do with the sign up process.

I am sorry to hear you were not aware of the terms you were signing up for, but I would be happy to review your account and see what options your agreement allows.

Should you have any further comments please email me at alex.mena@abcfinancial.com or call at [protected] Ext. 1804

Alex Mena
Data Research Analyst

abc tryed to pull a fast one with me with a fee that when you go to anytime fitness they want you to pay $25 twice a year..they waited for a week extra to take out fee and then charged me for a late fee which made my checking acct to bounce..when i called they decided to give me the late fee back but not the fee from bank for over draft..sadly im stuck at anytime fitness until 11/18/2016..

Same this is happening to me i cancelled back in 12/12. To date im still trying to cancel this stupid contract.

I too have been scammed by ABC Financial. Our gym recently closed, Golds Gym Roswell, without ANY notice to it's members. No e-mail, no phone call, no one said a word to us when we were at the gym a few days prior. We found out by walking up to the front doors with gym bag in hand, only to find a paper stuck to the door telling us they were closed for good. The note also said the Gold's Gym in Woodstock GA would honor all memberships. The Woodstock location is 25 miles from my home and clearly not an option. I called ABC financial to cancel my memberships and pay only a partial months payment (the gym closed on the 11th of May) and was told by 2 levels of managers that this was not possible because in our contract we are required to give them 30 days notice. I wasn't given 30 days notice from the gym that they were closing! If I had been given this notice, I would have canceled with the 30 days notice like a responsible member. Now I am being told that a possible 2 more payments will be debited and I cannot be helped by either party. I am furious over this thievery and deception on Golds Gym Roswell as well as ABC Financial's behalf. I have recorded all phone conversations with ABC Financial and plan on using them in court. How is a member supposed to cancel their membership 30 days out when the gym closed with no notice what so ever? I also plan on petitioning outside of the Woodstock location (Golds Gym) if they refuse to make this wrong a right.

-Jason

I TOTALLY agree with the complainant, I just hung up from ABC Financial, with the exact same situation. If my contract is up, I fulfilled my obligation, why should you still benefit, from an expired contract. When I wanted to cancel, she said you have to be current to do so!? If I was current we wouldn't be having this conversation. THEN, shhe said we can "freeze" your acct for. $10.00 a month! Seriously? I pull up ABC Financial and find Scam and Fraud right next to your name. I'm going to contact the attorney general, and see if something can be done, this IMO is deception! For the ABC rep above me, I would to know whom the "other"
thousands of clients that really like/lovve you!

Mr. Ansbro,

ABC Financial Services reached out to you through several avenues to find a resolution for your issues, and even though we found neither Gold's Gym nor our company had record of your cancellation request, we retroactively cancelled your account and reached out to the collection agency your account was sent to due to none payment and asked that they close your membership.

Is there something else that we can do for you? I realize that you personally are not happy with our company, but there are hundreds of thousands of members, gym owners and employees that are.

ABC Financial will continue to do business for years to come as we are the most reliable and efficient in the industry and pride ourselves in the services we provide and the relationships we cultivate with both our employees and customers.

If you have any further comments or anything that I may assist you with, please feel free to contact me at [protected] Ext. 1804 or through email at alex.mena@abcfinancial.com

Alex Mena
Data Research Anaylst

I absolutely agree! They have this cancellation process to keep people from cancelling, plain and simple. And then they still make it difficult after you do cancel.

I cancelled my membership in June of 2012. After realizing they had been charging my account for several months I contacted them in Dec. of 2012 to request again they cancel my membership and refund my money. I spent hours on the phone but they would not refund me over $200 of charges. They sent me emails saying they cancelled my membership, but they are still charging me (May of 2013)! I am going to the BBB and I will take other means. Worst experience ever in trying to cancel a membership.

They do it like this because they want to make it harder for you to cancel and still get your money. Many people are neglect canceling things with so many steps, and they forget about it. By the time they do it, WOW has collected many months. It's a very unfair treat to the costumers, it sucks

I Karen and Gary heim member number [protected] and [protected] am cancelling my membership as of 05/01/2012 please use this as my notice of cancellation.

I Debra Anderson member [protected] am cancelling my membership as of 3/26/2012.

Hello Gracie,

The cancellation form from WOW has instructions telling you what's necessary to cancel the membership. It says that the cancellaton request must be sent to ABC Financial Services and that the request will serve as a 30 day notice.

This information is provided to you upon initially signing up and on the cancellation form as well.

Should you have any additional questions I may help you with please contact me directly at alex.mena@abcfinancial.com or at [protected] Ext. 1804.

Alex Mena
Data Research Anaylst

I wonder if there is a class action law suit that we can all get involved with. I am so disgusted with Retro Fitness, and don't want anyone one else to go through what I did trying to cancel a membership for my son because he went to the Navy. Having to mail a letter in order to cancel is the biggest sign, please anyone sending a cancellation letter be smart and send if certified, its worth the money to know they cant lie and say they never received it

I went to retro June/2016 looking for a class so that I could keep moving a whole hour and get my body in shape. The person at the dest shoved a paper for me to sign. I did not take my glasses with me and the print was small. Not once did she say that it was for a year. She said that I would have to come back later to find out about the place. I left and came back a few days later and a woman told me I could only do four machines. One hurt my new knee. She then took me to a small room and showed me 6 exercises. I asked her where do you teach classes and she said that they do not teach classes. As I was leaving she said, "When you come back, be here at 6 am because the MEN come at 7 or 8. I NEVER returned to Retro. On Oct. 2nd. we had trouble with paying bills on line and on Oct. 15th the Comcast bill came and noted that we didn't pay the Oct. bill. Now we had to pay double all our bills plus a late fee in Nov. We closed our account at that bank and went to another bank. About that time I went to Retro and said I am closing my account here because I never once used retro and the man said, "You paid for a year". I said, "WHAT?."
Now ABC is harassing me time and time again. I am in my 80's and never used the place. I have been discriminated against because of my age. They don't want old women there while the MEN are there. Guess they are using my 3 machines also.

This gym robbed me for a year and is now charging me an annual membership after I cancelled. Disgusting. I don't care who works there and who is going to try to justify this on here. There is nothing you can say that will make me believe you are ethical

I am sad to not have seen this a long time ago I want to get out of my contract and they are giving me such a hrad way to go I am very unhappy with retro fitness and have a long road aead to get out.. I think this is the worst company ever! I will never send anyone else to this company..

They steal you money! Do not enter into an agreement with ABC financial. Scam!

ABC just charged me $40.89 for my $19.99 membership because my debit card expiration date changed, number stayed the same, they claim the called and left messages and sent a letter. they lie. WARNING So they charge a fee if your card changes or expires. I too have been with them since they opened, I decided to cancel my membership because of this, too many gyms around here for the same price and I won't have to deal with this crap. I was told I need to send ABC a certified letter (don't know why, I signed up at Fairfield NJ Retro, not with ABC) and it will be 60 days until they cancel which means another $40. Seriously Retro? Get the word out, Retro isn't the place to go...find a gym without the BS.

We were told the same thing with my sons membership when we told them that he could only use the gym for the summer and then he had to go back to college and they gave us the same "no problem" line. They do nothing by letter or e-mail so nothing is ever in writing; they are also impossible to get in touch with by phone, it's always they will call back and never do! To make matters more of a problem their web site is impossible to make any successful transaction plus they randomly charge late fees when their bill is paid automatically. Your right they are a scam and I will add my name to the list of names at the better business bureau.

I am dealing with the same horrible customer service and sketchy business of retro fitness and abc financial. First off, I went into retro and told them I could only go to their gym for a couple months before I had to go back to school. The mangaer that made my account assured me I could pay the start up fee and then just pay for whatever months that I come in and use the gym. He never said anything even hinting that they would be charging me for a year long membership. a week ago I get a call from a very rude and unprofessional abc fincancial rep saying I owe retro hundreds of dollars...funny, I haven't set foot in there in over 5 months and told them that I couldn't come anymore the last month I was their. I call retro to work it out, the manager indirectly calls me a lair and keeps saying "well u signed the contract". That may be, but your manager lied directly to my face when I asked him how my membership would work. Now I'm in the process of trying to end this whole fiasco. My credit has been affected because no one ever sent me a letter, email or anything about overdue fees (if I got a notification I would most definitely taken care of this before). Moral of the story: Retro Fitness is a scam. They tell you one thing that sounds good, then hand u a contract with fine print saying somthing else. I've done so research, retro has 11 formal complaints about them ar the better business beauraun which they have refused to respond to. AND this ABC financial service that they are in cahoots with have over 800 consumer complaints on the BBB for unscrupulous tactics and taking money that's not theirs. Whatever you do don't go to retro fitness.

As an employee of ABC Financial Services, I regret to hear your experience has been frustrating and that you have not been able to resolve the issue concerning the tanning package on your accounts.

I would be happy to review both your and your husband's memberships to ensure they are both accurately entered in our system and see what needs to be done to do away with your tanning package.

Should you have any further questions or comments, please feel free to email me at alex.mena@abcfinancial.com or call at [protected] Ext. 1804.

Alex Mena
Data Research Analyst

MP87,

I regret to hear that your experience with ABC Financial was not satisfactory. Most health clubs requiere that a written notice is given in order to discontinue your membership. This is explained in the copy of your membership agreement. Please not that if this was not a step you ever took, your membership remained active.

If you feel your situation was not properly handled, I would be more than happy to review your account and see if there is something else that can be done.

Should you have any further comments please feel free to contact me directly at [protected] Ext. 1804 or by email at alex.mena@abcfinancial.com

Alex Mena
Data Research Anaylist

his is by far the worst gym I have ever been to. The management is horrible and the credit card company they use to process payments is even worse. I was a member at the Crowley, TX Gold’s for a year. When I moved to Austin, TX on 6/12/2011 I contacted Gold's to cancel my membership because I was moving and you are allowed to break your contract if you relocate.I was told that I needed to send a letter to their credit card company with a copy of my lease as proof of my move to Austin. Since each location is not corporately owned you cannot transfer gyms. I mailed the letter and lease copy to the PO BOX 6800 address I was given. My cancelation was not processed because my card was charged the next month. I called several times to Gold's in Crowley and they said there was nothing they could do. They can take your payments but cannot cancel a membership or stop a payment. After receiving another charge to my card in March 2012 I called again and Gold's was again no help. I called the credit card payment processing company, ABC Financial in Sherwood, Arkansas, and explained the problem again. They said the letter must not have made it. I was advised that my contract was going to expire in April 2012 anyway and that I should just send another letter and they would cancel the membership. Even though my contract was to expire in April 2012, ABC continued to charge my card. In September 2012 I called Gold's in Crowley to get help since I could not get ABC to stop charging my card. They were, of course, unable to help me. I then told ABC that I was going to cancel my card and they said "If you do we will turn you over to collections for non-payment and place it on your credit report". I spoke to Hunter at Gold's in Crowley about this and explained how long this had been going on. He stated that he needed to speak with Michelle and would call me back. I called 4 times over the next week and never heard from Hunter and Michelle. In January 2013 – a year and a half since I tried to cancel my membership - they are still charging my card. I called the gym several more times in January and Michelle was supposed to return my calls. I still haven’t heard from her despite having left over a dozen messages. She never will call back. Now here we are in February 2013 and I spoke to Kevin at Gold's in Crowley, TX. He stated that he needed to talk to Michelle and would call me back. I have tried 2 more times on two different days and left messages. No calls have been returned. I called ABC today (Feb 6, 2013) and they said "We can't help you with anything. If you want to cancel you have to send a letter with 60- days notice." I stated that I had already sent one 1.5 years ago. They said the letter has to be certified or they do not accept them. I was never told that they had to be certified. All I could get was “I’m sorry”. I asked to speak to a supervisor and she gave me the same run around. I explained to her that they have charged me over $900 although I have not been to the gym in 2 years and have provided proof that I live three hours away. She said if I would send 60-days notice they would cancel my membership. Then she stated she was going to look in to my case and return my call. ONE HOUR after I spoke to her they charged my credit card and of course I haven’t received the returned phone call she promised. I am mailing out a CERTIFIED letter, a copy of my lease from 2 years ago and a check for 2 months gym of fees. As soon as I drop that in the mail I’m calling my attorney.

Sorry for the long post, but you do not want to join Gold’s Gym in Crowley, TX or any business with ties to ABC Financial in Sherwood, Arkansas. Both are running a scam. Read the other reviews and BEWARE.

Everyone is always trying to blame ABC dont you know that we work for them!

Hello,

I am an employee of ABC Financial Services, Inc and I would like the opportunity to review your situation. If you are paying for a service, it of course is only fair that you are receiving such service. If you have further comments or I may help in any way please contact me directly at alexm@abcfinancial.com or [protected]. Ext. 1804

Alex Mena
Data Research Analyst
ABC Financial Services, Inc.

Wow...someone who works for ABC Financial stood up for their deceptive practices. What a shocker! They are modern-day bandits. They rob unsuspecting consumers of their hard-earned cash. But, I am sure they sleep well at night, since they are able to hide behind their contracts which are printed in legal-ease.

It was dissapointing to hear that your experience with ABC Financial Services was anything other than satisfactory. ABC is a leader in our industry and it is simply unacceptable to hear that the neglect of someone within our organization caused you an inconvenience that resulted with fees incurring through your financial institution.

We are aware that each individual situation differs from the next, however, all consumer concerns are taken very seriously and we would like the opportunity to review your situation and thoroughly satisfy your needs.

We pride ourselves in providing excellent customer service and would be happy to rectify any inconvenience this may have caused you.

Should you have additional comments you would care to discuss, please email memberservices@abcfinancial.com.

Alex Mena
Consumer Relations
ABC Financial Services, Inc.

I do realize that having to take care of something you had already before is in no way a pleasant thing to do. Most health clubs prefer a certified letter because this gives all parties involved tracking that this request took place.

Why your membership record was sent to ABC by APEX as an open account? I do not know. - However, documentation showing your account was closed through them would clear everything up.

I'd be happy to review your memberships with ATF and The Edge and send you the documentation you are requesting. Please feel free to contact me directly at [protected] Ext. 1804 or by email at alexm@abcfinancial.com.

Thank you,

Alex Mena
ABC Financial Services, Inc.

Oh please Alex. Don't even start. I canceled my membership to Anytime Fitness BEFORE you were the billing company! Yet, you still charged my account. Then your uber-rude customer servicelessness person told me I had to give 30 days notice. No problem, I had done that already. She didn't listen and immediately threatened collections on me if I refused to pay. That's NOT customer service at all, now is it? hmmmm?

Here is what you do to [censor]ic companies like this. You go to your bank, file a dispute to the charge. Tell them you gave no permission and/or rescinded permission for the company to withdraw funds from your account. That's what I did. Next step, file a complaint with the BBB and your states attorney general's office. Document all phone calls, names, times, etc. Inform them that if they keep calling you, you will file a complaint with the FTC against them for violations of the FDCPA, which I am sure ABC has MUCH experience with.

Here's the nice part for me, 3 years later...THREE YEARS, I get a call because they want to update my billing information. I was a bit confused and told the lady that I had canceled the membership years ago and lived in a different state. Come to find out, somehow, without me even being in the state, being over 6 hours away, my membership card was used, you know, the one that I don't have any more, the one that the gym should have canceled? Ya, that one, was used in 2009, when I was not there!

You want to satisfy my needs Alex? NEVER call me again, one. Next, send a certified (since your company seems to like demanding certified letters as they ALWAYS miraculously loose those that are not) letter that has been notarized stating that I owe you and Anytime Fitness NOTHING!

We regret to hear that your experiences with ABC Financial Services were anything but satisfactory. All consumer concerns are taken very seriously and we would like the opportunity to review your situations and satisfy your needs.

Should you have additional comments you would care to discuss, please email memberservices@abcfinancial.com.

Alex Mena
Consumer Relations
ABC Financial Services, INC.

They been charging me twice a month for my membership since june 2009 and evn charged me a late fee plus june and july after they charged twice those months...Here and anywhere we go thats stealing...I wonder if we can report this anywhere or put some charges on them..

We regret to hear that your experience with ABC Financial Services has been anything other than satisfactory. We pride ourselves in giving exemplary customer service, in a Fast and Friendly fashion, to every customer we come in contact with. We are interested in the details of your experience, as "rude", "unprofessional", and "scam artists" are not adjetives we relate to our customer service staff.

Inclement weather is never a welcome occurence, especially when this comprismises taking care of a client's request in a timely manner. We apologize for any delay this may have caused in resolving your issue.

Should you have any additional comments you would like to discuss, please email memberservices@abcfinancial.com.

Alex Mena
Consumer Relations
ABC Financial Services, Inc.

sorry reading this very late i am already one more victim of their unnecessary charges after my cancellation of the membership also

We are sorry to hear that your experience with ABC Financial Services has been anything other than satisfactory. We pride ourselves in providing each client and member with the best, and most Fast and Friendly, customer service.

Additional charges to ones' bill are never welcome, however, one must be aware that these charges occurr for a reason - any business recieving payment will assess some form of charge if the payment does not go through as scheduled. Each situation is different, however, we take all consumer concerns very seriously and would like the opportunity to rectify your situation.

Should you have additional comments please email memberservices@abcfinancial.com and we would be happy to address your concerns.

Alex Mena
Consumer Relations
ABC Financial Services, Inc.

I have had a similarly terrible experience with ABC financial and they're post here trying to "resolve" the issue is anything but acceptable. My gym, planet fitness, had changed ownership of several select locations. The company as a whole did not close but most of their locations in florida changed ownership and were now YouFit clubs. I had moved to michigan from florida and attempted to transfer my membership. I went to the gym in florida regularly and was not given any notice that they were planning a change in companies. There was probably a 2 week span between the last time I used my florida gym and the time I went to transfer to my new michigan club. I was told that I could not transfer because my home club in florida was now a YouFit and that I was obligated to continue paying dues to YouFit even though the contract I signed was for Planet Fitness even though I had already fullfilled my 1 year obligation. ABC financial would not offer any help stating that the Club has the right to change ownership and transfer contracts without any notification but I must give 30 days written notice if I wanted to cancel. Absolutely unacceptable! I signed a contract with one company and who is ABC financial to tell me who I must pay my dues to. Once the company closed down all contracts should be null and void. I have fullfilled my contractual obligation to PLANET FITNESS and never entered into any contract with YOUFIT. This is a SCAM all day!

John,

We are dissapointed to hear that your experience with ABC Financial Services was anything but satisfactory.
We pride ourselves in the excellent, Fast and Friendly, customer service our company provides.

A gym location closing is almost always an incovenience to the member that is accustomed to a workout routine at the location they signed up with, however, ABC Financial Services would not continue to bill you had a comparable facility not been made available to you.

Though we understand the discomfort in switching to a new gym, no harm can be made by trying out the comparable facility and subsequently making an educated decision on whether to continue your workout relationship with the new club or not.

Should you have any additional comments you would like to discuss, please email memberservices@abcfinancial.com and we would be happy to address any concerns.

Alex Mena
Consumer Relations
ABC Financial Services, Inc.