Abercrombie & Fitch Stores
Reviews and Complaints

I purchased a sweater and a polo shirt from this site, both as Christmas gifts which following the delivery guidelines on the site of 7-10 days, I believed would be here in time for Christmas. When they weren't, we gave them the benefit of the doubt in that shipping was delayed due to such high volumes around the one of year. We emailed numerous times are we mistakingly did not create an account meaning we are unable to track the order. The reply was in very poor English - to the extent that it barely made sense and told us it had 'been shipped'. Ten days after this email, and 3 days after Christmas it still hadn't arrived so we asked for the delivery link. It had just been picked up that day. Not only were we lied to, we couldn't cancel our order and are anticipating fake goods. Very unhappy and would not recommend this site. Stupidly, we were drawn in by the cheaper prices thinking they were being sold at wholesale prices - do not be fooled as others too have mentioned. If it is too good to be true, it probably isn't.

On december 1st, 2012, mark davis enter the to look or to browse at some of the clothing. When the store mananger ask me did I need some asisstant, so I ablige her to help me look and give me the total prce of the sweat pants I was looking at. After I put the pants back and on my way out the door she stop me and ask me to pay for my abercrombie hoodie i've bought two weeks before ienter the store. She accuse me of stealing a hoodie I already own. Ileft, then I came back and ask for an apology and she refuse. She told me that she thought iwas stealing the hoodie I paid for two weeks prior of me going in to the store. Then she said she wasn't going to apologize, cause she wasn't wrong for what she did. Then she the sercurity. I'm about to encourage all my friends not to sope at abercrombie&fitch. They are racist towards black people.

Today i went to A&F (downtown San Francisco) to exchange a sweater i bought last week. I got my sweater at the sale price and it doesn't fit me so i bought it back to exchange for a different size. The super sale lady (white) was pretty angry after i told her i would like to exchange my sweater to a different size. She returned my sweater in a sale price and charged me full price for the exact same item in different size. I was trying to explain to her they are the same item and seems like she doesn't know or understand English. She called another associate and i didn't know what she told that male associate and he was pretty angry and started yelling at me and forced me to pay full price for the new item. The reason was because their computer system has problem and they can't fix it. So they rather force the customer to pay for their stupidness instead of having someone smarter come up to fix their system. After i spent around 10 minutes explaining to them i won't pay full price for a actual on sale item, they ended up changing the price for me in the system. As a customer, i just want to be treated fairly. I don't see there were any reasons that i would pay full price for a on sale item - sale price $29.99. Original price: $69. At the time the transaction finished, the lady toss the item to me instead of folding it and put it in a shopping and she turned her back walked into the room and slam the door. Her attitude really shocked me. I've never being treated like that before in my life especially for being a customer; and i was talking to her in a very nice manner. This is the first time i file a complaint. My suggestion to all A&F employee: i don't care if you are not happy with your minimum wage salary or any unfair treatment from your company, if you choose to take this job to be a customer service, please be professional and respect your job and your CUSTOMERS! Your stupid and brainless attitude fired you. Please go back to your high school and ask your teacher what is PROFESSIONALISM. Because of you, i am going to fire your company and will not buy anything from A&F.

My name is Bintou and I'm a cashier at Abercrombie & Fitch's flagship store on 5th Avenue in NYC. The CEO made $48 million last year, but workers like me don't get predictable hours, and we get on-call shifts that leave us waiting by the phone and never knowing when we work.

I'm really excited that workers there are getting together & signing this petition to stop the crappy on-call scheduling that workers have to deal with at Abercrombie.

If you work at Abercrombie and you are tired of not getting any hours while Abercrombie hires new workers, if you're tired of waiting by the phone to work, and tired of swapping shifts all the time, sign here! http://chn.ge/PXdM0U

If you support workers who just want fair schedules and enough hours to survive, sign here ! http://chn.ge/PXdM0U

Abercrombie & Fitch has some of the worst scheduling practices in the retail industry today where vast numbers of employees are routinely sent home early without any pay. Are you fed up with low wages and a lack of respect? Do you know your rights as a retail worker? If you are having difficulties at work or need help to advance in your career contact the RETAIL ACTION PROJECT now for FREE ADVICE AND WORKSHOPS on the retail industry at [protected]@theretailactionproject.org, 646.490.5925 or visit our website www.retailactionproject.org.

The experience I had on the 13th of February, 2012 at your Abercrombie & Finch store at Fox Valley Mall in Aurora was the worst retail experience I have had in my life. I entered your store with the intention of purchasing an item I had seen on your website and making a return. When I asked your employee, Kristin, (a blond female around 5'3, who claimed to be the manager of the store) to help me, she refused to check the inventory to see if the store had that particular item. It was noticeably palpable that she had no intention of assisting customers and seemed outright lazy. It was her lack of professionalism; however, that really struck me. Not only did she lack customer service skills, but she was blatantly rude and arrogant. Next I asked her to assist me in returning an item I had purchased a day ago. She actually told me that she would not do so, without inspecting the item or receipt. I was utterly shocked by her bazaar behavior. When I tried to explain to her that the terms of the contract stated on the back of the receipt allows a customer to make a return, she interrupted me and began yelling that she was the manager and had the liberty to do as she very well pleased. When I asked her to refrain from screaming she summoned a male employee who was standing in another room to vouchsafe on her behalf, that she was not yelling. Following which, she asked me to leave the store. Your manager Kristin's behavior was simply unprofessional, disgusting, and ludicrous. She was obviously on a power trip and seemed very unhappy to be working at your store. Your store manager Kristin's arrogant and rude behavior makes her unfit to work in the retail industry or to work as a manager. This is not Europe! In the United States, customers are always right! And customers are treated with dignity and respect. You really need to train your employees and teach them about customer service which is a concept that is unmistakably alien to them. When a customer walks away with such a poor experience it clearly reflects on your brand. In fact, the experience is associated with the brand. The brand and the so called A & F experience you are selling is pretty pathetic. You have forever lost a loyal customer. I will opt to purchase clothes from SuperDry instead. You can also bank on the fact that I will relay my horrendous experience at your Aurora store to everyone.

Let me preface this by saying I almost never complain and something has to be truly offensive in nature for me to want to speak out. I shopped today with my eight year old son at the Abercrombie and Fitch store in The Woodlands Mall located in The Woodlands, TX. I am writing this because the cologne smell in the store was so horrifically overpowering and sickening that I was worried I would have an asthma attack on the spot. When I walked into the store, there was a young lady at the door, and when I told her that I thought the odor was offensive, she went to get her spray bottle and started to spray more cologne on the clothing all around me. Had I not had to buy a gift, I would have exited the store immediately, and when I finally completed my transaction and did exit, both mine and my son's eyes were burning. My son's nose was also red. I placed the bag in my backseat and actually had to pull over on the drive home at a gas station to use my inhaler and also to place the bag in the trunk. Why do they do this? What in the world is this outrageous store policy. The employees can come down with cancers later in life from strong smells. Also, not everyone likes this scent... my nephew, who was the recipient of the gifts I bought that day had to wash the clothing twice before he could wear them. I don't understand this policy. Maybe if others who feel the same would share their experiences, someone in corporate will listen. Needless to say, I will never step foot in that store again, and I may possibly never again buy the brand as well.

Today, January 18th, my son and I went to your adult Abercrombie store at Washington Square in Portland, Oregon after I picked him up from school. We had many basics we need to purchase as he had just experienced a growth spurt. I will preface this by stating that I am a well groomed, well dressed woman and my son is also quite clean cut. He had tried on a polo shirt and came out of the dressing room to show me the sizing. We saw a great blue sweater on a mannequin and went in search of it. We did find it and he tried it on. A young woman came rushing over to us and demanded my son immediately remove the sweater. I was very confused. She stated that she was the manager and it was customer policy that no clothes could be worn outside the dressing rooms. There was no apology or offer to help, she just stood there glaring at us. We were both treated as if we were shoplifters.

I will no longer shop at Abercrombie or Hollister. If you are so concerned about shoplifting you might try putting a charming/cute young person at the front of the store, turning down the music and up on the lights as well as train your staff to help customers and not just fold and talk to each other. As a mother of a 12 year old girl and a 14 year old boy, I will also encourage my friends to no longer shop in your stores in person and on Facebook Even my son, no longer wants to shop at your stores based upon the treatment he received.

We did finish our shopping at other stores today and purchased over a dozen items.

I bought a jacket since last october 2011 and until to this date (January 2012) i didnt have the item. Evertytime i email them to ask, its always computer generated messages that answers me that says the goods is already with the local post office inspection and its the government legal process and its out of thier contro already. . I ask for the tracking number of my item, and they provide me a reference number that is not even help because its incomplete. All the payment is been taken out my account already by the payment service " yours pay ". I dont know if the shipping company or the seller is fraud.

buy the Mens A&F Polos White from www.abercrombiefitch.org.uk and www.abercrombiefitch-uk.me.uk.although abercrombiefitch.org.uk store sell cheaper than abercrombiefitch-uk.me.uk store, the quality is worse than abercrombiefitch-uk.me.uk.what's more i want to return the A&F Polos to abercrombiefitch.org.uk, but they refused!so angery!

I very stupidly ordered some clothing off the above site presuming it was original Abercrombie&Fitch clothing from the USA. I knew straight away after my payment that Id done something very stupid. There was no receipt email and when they did email (written in very bad english) the tracking number they gave me was inexistent. I emailed them several times informing them of this and they emailed me back saying that the parcel was on its way and that this had never happened before. I eventually got my parcel 3 weeks later from China to Italy and the goods are most definately NOT authentic. The sizing is all wrong, the styles not what I ordered, the quality of the goods VERY poor and most of all the awful smell these goods have. The small box they came in was crammed with my 6 items of clothing in very poor quality plastic bags. No reciept or correspondence in the box and it had a completly different tracking number on it which I then traced the goods were coming from China. They obviously didnt want me to know this as I was under the impression that the goods were coming from the USA. I have emailed them now demanding a refund which I know I will never see as my credit card was debited to a company in Moscow (coolnetstore.co). I am in the process of blocking my credit card, have been to my bank and local police to report this incident, I even emailed Interpol today. Although I am not expecting money back, if I can prevent someone else from being as stupid as I have and I feel sick with myself that I could have been so gullible. I use the internet frequently to purchase goods and have never had a problem before. BEWARE because there are some very nasty people out there. The site was under this name www.us-abercrombie.com

No Stars! Think twice about going into Abercrombie and Fitch ANYWHERE in the nation! They have blatant PORNOGRAPHY ALL over their walls. They have a girl with absolutely NOTHING on and her arms over her breasts covering what she could which was only her nipples. They have a BIG picture of a boy with nothing on except a slim piece of garment hanging over his groin. It is appalling! They make it seem like it’s the norm! However….it's not! They have girls and boys all over each other. My daughter came out of the dressing room and when she opened the door I about passed out! The girls basically had nothing on. They have boys on top of girls with half their clothes on. The owner of Abercrombie & Fitch must be into pornography. I BELIEVE THERE COULD DEFINITELY BE A LAWSUIT FOR POSTING PORNORGRAPHY ALL OVER TEH WALLS WITH FAMILIES AND KIDS WALKING IN THERE UNDER 18 YEARS OLD! They BLAST their music to where you have to ask the assistant to repeat the information several times. The clothes are inappropriate to wear. People need to speak out!

Bought a pair jeans from Abercrombie & Fitch. Within 60 days they had a 6" rip in the back. Fit was good. Wear was gentle. Product was defective. Went to store of purchase and was rudely “blown off” by an attractive Gen-Y Assistant Manager. I asked her to have the manager call me, and she promised he would. However, the manager never called. So, I called customer service in Columbus OH and was asked to spend my valuable time writing emails and providing pictures. After doing so (twice), I never heard a word. So, I called customer service several months later to follow up and was bureaucratically "blown off."

As the saying goes, “Fool me once, shame on me. Fool me twice...” I will never make another purchase at Abercrombie & Fitch. In my experience, they not only provided a substandard product, but were also unprofessional and dishonest. I wash my hands of them and will let the competitive entrepreneurial market do its work. Even if I never get justice, at least, I’m confident they will… Good riddance.

i was trying to buy some stuff and kept receiving error codes, i felt suspicious and gave up, then all the sudden i received an email from them saying that they are processing my payment. (even though i didn't authorize the payment correctly since i kept receiving the error codes)

i contacted my bank(bank of america) and they told that i need to wait till my payment is completely processed then i can file a dispute.(i hope this works good) I emailed the merchant to cancel my order that i didn't even properly order immediately and return the money back but they haven't got back to me, even though they quickly responded to me when i asked them about the error codes in the very beginning saying that i should tell them what the code was so that they can assist me better (this makes no sense btw).

What can I do here?

re: Manager for Store # 10424 - Bakersfield, CA

She has exhausted my patience, as this is the FOURTH and not the first time I have been treated so cold, apathetic and unprofessional by her.

I always visit my local A&F to shop and I prefer to go early to avoid long lines. Apparently, she's always at the store every time I stop by to visit.

She's been very consistent with her demeanor to me and I am not sure if she is the same way with other customers.

She walks around me as if I am not existing. I have never received a simple greeting from her. Neither would she smile nor acknowledge my presence (like the other store associates). She makes me feel that I owe her a debt of gratitude for shopping in her store. The trigger of me writing this letter was my encounter with her today. I approached her in a civil manner, told her I wanted to try on 2 pairs of jeans with me and there she goes again - stolid face, looking past me, opened the dressing room door and when I got inside the room, slammed the door behind me.

I am so fed up with her! Her store, especially the sale shelf area is completely disorganized, sizing is not even on random order and I am talking about 20 mins after the store opened!

Please do something about it. If that would be the type of managers that you hire for the store, then expect people to just buy elsewhere. And yes, I decided to buy at Hollister and American Eagle instead. I would rather support a store that has great people assisting me than supporting a store who's people are utterly cold, snob, apathetic and unprofessional.

An extremely unhappy customer.

My experience started pretty well being greeted as I walked in with my daughter and my visiting friends from Sweden. It soon went downhill... music was so loud noone could hear what the other one was saying. My daughter, who was looking for a bathing suit, found some items to try on but could find noone to unlock the dressing room. She crawled underneath to get into the locked door. The manager on duty saw what we had done as she continued to go back and forth to the back room to bring out new merchandise but never once asked if we needed help. After my daughter had made her choice I headed over to the male sections to find something for my son. Of course my daughter found something else but it was on a mannequin. I went over to the sales associate and asked about the shorts and he said that they could not remove anything from the mannequin. I asked if he could help her find her size and he said he would get a manager but never returned. We proceeded to the checkout counter which was the worst part of the day. The couple in front of us had a terrific day and bought close to 50 or so items. As we stood waiting, and may I mention I have retail experience, I waited on the young man to turn around to us and say "Sorry for the delay, will be with you shortly". Never came. After five minutes I asked the salesperson if there was someone else who could ring my 3 items. He looked and me and said there were only three people working and turned back around taking off security sensors. Another five minutes passed, music blaring, I felt like throwing the clothes on the floor and leaving because I am use to Nordstrom and other stores I frequent in native Atlanta. Eventually the manager passed and didn't give the register a look. I asked my 12 year old daughter to chase her down and ask her for help. As she approached the register she asked the salesperson "Why didn't you come and get me?" Even my Swedish friends heard this, which is terribly embarrassing. The couple in front of me had their card declined but the salesperson continued to take the sensors off as if no brain was in his head. After a few more minutes thank goodness the couple was able to find a way to buy their items. The manager turned to me to ring my items up and apologized. Little too late. I have never had such stupidity happen in a store. I hope I never find myself in one of your stores again. It's a terrible shame that teenagers find your clothes appealing with such horrid service, revealing posters and thumping music. I 'm sure my friends from Sweden wouldn't come back to that store again. Shame on your customer service training and shame on that staff. The date was February 22, 2011 at the Fort Lauderdale store at Galleria. Please do not send apology or certificate as I have NO interest in going back to your store. Hopefully you learn from this letter or you need to hire me for training.

I bought a $30.4 jacket from abercrombie website on Jan 27, 2011, and I received my jacket on Feb 07, 2011.
Because the size is not fit on me, so I went to the local store on Feb 09, 2011 and try to refund.
But the cashier told me, they just changed return policy yesterday.
She said I can not get a refund directly to my original credit card, only can get a merchandise credit.
So I accepted the refund for a merchandise credit~~
But ~~~ I only get a $17.79 merchandise credit because the cashier said this jacket is on sale price now...
I felt very unfair and disappointed because I spent $30.4, but only get $17.79 refund.

My daughter ordered clothes from A & F on 30th December paying for next day delivery and was told it would be delivered by 3rd January. She realised from their website that the package had gone astray and contacted A & F immediatly. They said all they could do was re send her package - she said no she was leaving the States and it would be too late - they could not delivery before 9th January. They were not interested - she had to leave a note on the doorstep telling FedEx not to deliver the package. The package was returned to A & F on 11 January and signed for - A & F have confirmed this. They also confirm that a refund should be due but no one in their "Customer Service" (what a joke) department has instigated this. We are still waiting this refund. I have rung every week and each week get fobbed off. I cant believe a company like A & F do not have a proper complaints procedure - only silly little college kids earning pocket money. There is no one with half a brain cell to deal with this problem and we are still waiting for our refund of $125. It is morally wrong and disgraceful that kids save up to buy goods and then get treated so poorly. My daughter who was a huge A & F fan says she will never spend another cent in their stores or website again.

I recently went Into a hollister, followed by a Abercrombie And Fitch. The SIZING IS RIDICULOUS. For a 13 year old gurl, who wears around a 4 in American Eagle, Who finds shes sized for a 7 or 9 in Hollister is ridiculous. And Advertising! Do all the display models have anorexia? Im sorry I cant wear a 0 likee the display models, , butt my friends cant even wear a L in Hollister... yeah because you know you dont make a XL. Get youre sizing straightt! I gurantee the stores would haveee alot moyre buysss$$$$$

About 4 months ago my 47 year son came to visit me from England. He is severly handicapped as he has been deaf from birth and is legally blind. While he was visiting me he wanted to purchase a piece of clothing so I took him to the Abercrombe & Fitch store in Costa Mesa California which is the closest one to where I live in Southern California. He made the purchase of a shirt at a cost of $76.13 but did not try on the shirt while he was in the store and chose to take it home to try on after he was assured by the salesman that if it did not fit, he could return it for a refund.

After trying the shirt on he found that it was not a comfortable fit for him because it was a tapered shirt and was too snug around his mid section. He left the shirt with me as he was returning to England the following day and I told him I would return the shirt after he left. I refunded the money for the cost of the shirt to him out of my own pocket in full anticipation that I would get a cash refund for the merchandise when I returned it.

About a week after my son returned to England, I returned the shirt along with the store receipt for the purchase and the sales clerk insisted that the only refund that I could get was a merchandise credit. I was quite angry because I was present when my son and I were told that he could get a cash refund if he was not happy with the fit of the shirt. I was given a merchandise credit card in the amount of $76.13 and the store clerk said that he had no way of refunding me the cash for my purchase at that particular store but if I would go to the store in the mall in Brea California, they would be able to refund the money on the surrender of the merchandise credit card that I was given. Brea California is 52 miles from where I live and since I was determined to get my money back, I made the trip at a great expense of time and fuel cost to myself. When I presented the merchandise credit card at the Brea California store I was dealt with in a rather rude and abrupt manner and told that it was company policy to never give a cash refund and that the only way was for me to use the card to purchase merchandise. I am a 75 year old woman with severe health problems and I have absolutely no need for the type of clothing your store carries.

I called your telephone call center and spoke with your company representative by the name of Joe (Employee #1573 he would not give me his last name ) who also addressed the situation in a rude manner and after a few angry words I requested that I speak with his supervisor and he informed me that the supervisor does not ever speak with the customers and that the problem had to be handled through him. He finally agreed that he would write up the complaint and send it on. The complaint letter reference number was #[protected] and was dated 12/13/2010. I have waited almost a month and have not had any response from your company. I am at my wits end and the only thing that I could think of doing is to write to you so that you might get a glimpse of what goes on with your company and how it deals with customers.

I am attaching a copy of the receipt I received and the back of the merchandise credit card that I was given. I am hoping that this matter can be settled in a courteous and calm way by not only refunding my money but reimburse me for the time and travel distance that I had to go on your store employees instruction.

If I get not response from you in this matter I regret that you give me no choice than go to my local small claims court and attempt to get a judgment for the money that you owe me. I also would not hesitate to tell my story to the better business bureau, and the local newspapers. Please be reasonable and don’t make me have to take further action to get my money back.