Aeropostale
Reviews and Complaints

I ordered some shirts online. They were too small. I got a code to be able to return to a store. Went to store #227 at the Franklin Park Mall in Toledo, OH. An employee named Andrew said I could only do an in store exchange and would not scan the code. He said I needed to contact corporate for the return. I told him that’s how I got the code but still wouldn’t scan it. Obviously I got upset and acted like a Karen. Andrew told me to “have the day I deserved”. Took his name and the store number to file a complaint. Took my return to the store at Fallen Timbers in Maumee, OH. They were more than helpful and returned my purchase no questions asked. I honestly will not be shopping here anymore. I lost time and gas money.

I never received my items and they refuse to give me a refund on order [protected]. I spoke to someone and they gave me the refund then someone reversed it. I don't understand why I am held responsible. You have my money and I don't have my products. I ordered my clothes online two months ago. I waited for my products and contacted all parties involved and to no prevail

ORDER NUMBER: [protected] In the past I purchased your Seriously soft collection which used to feel like cotton, or have a hig percent of cotton in it. It also keep its shape after washing, tye dye Seriously soft tees. My recent order of seriously soft did not have brethable fabic, and after washing once the product streched out alot. From a large it felt like a 2XX large. I want to return everything except the hat. In the future will yr collection have cotton?

miss.[protected]@aol.com

I bought my daughter several tops at Aero for Christmas. She wore the first one one time and then I washed it. I washed it exactly according to the washing instructions. Half of the letters came off in the wash. According to "store policy", they will not take the shirt and give me a refund because the item was washed. So basically I paid for a shirt that she wore one time and got ruined. My daughter contacted customer service several times and sent them pictures and the sales receipt several times and never heard from anyone again. This is rude and ridiculous not to mention a poor business practice. It makes your stores look really bad and I know for a fact that I will not be shopping there anytime soon. Word of mouth can be good advertising, but it can also hurt when it is negative. I am a very unsatisfied customer.

On Dec 24, 2022 I went to the store to exchange some clothing I bought a week before.I had to do two different transactions. At the end of the second transaction, the manager Lee asked me in front of customers and staff to pay for the red shirt I got in my bag. She made me emptied my bag in the counter in front of everybody there. I was embarrassed, surprised, upset and sad. I didn’t have a red shirt, she didn’t apologize, just ask me to leave the store. I’m not going back again after this issue.

Package arrived 12/13, upon opening package I noticed I received the incorrect item. I contacted customer service for help so that they can send me the right item, however Customer Rep said the item I ordered isn’t in stock anymore. I checked the website and it showed in stock but Customer rep insisted it isn’t in stock. Now I have to go out of my way to ship out their mistake.

The customer reps were rude when I mentioned their website showed the item I ordered is in stock, one of the reps even ended the chat after I said for him to double check on the item.. The customer rep tried sending me another item of equal value but how does that help? The website is misleading customers on items that are in stock… DO NOT PURCHASE FROM THIS RUDE FRAUDULENT COMPANY ANYMORE . WARN YOUR PEERS. Big corporations need to realize the consumer makes them run

I went in macys Aeropostale store in Fairfield with my sister. My sister is come from Taiwan she’s here to spend holiday vacation. When we enter to the store we already feel we’re not welcome of course I’m aware of Asia racism but anyway my sister is new so I pretend nothing wrong. My sister found a denim pants and she really love it but the problem its only one Xs size and the promo buy one get 1 free so I ask the manager if they have another size xs but she’s not very helpful. But because I’m tired going around I don’t give attention on the manager attitudes. But when my sister look for another item and she likes it she put the pants in the other item to fit the jogger and she’s really want the pant she just want to get the promo but can’t find another pant so she’s trying to keep it so she didn’t put it back. So when I decided to buy the jogger I ask the manager if the sign buy one take one free she answer me what ever the sign in there that is the price so I told her I’m just asking she don’t need to be rude. And she reply that we’re so unrespectful we’re making mess every where so I told here why she don’t check the camera so she can see. That’s the only one pants we put aside coz we’re still looking around and that time we’re fitting. So maybe we have mistake or we don’t notice we’re making mess already but that’s not our intention we’re not done yet we’re still looking and my sister plant to buy gift to her friend in family so we’re going to buy a lot but because of that treatment we decided to pay and leave. let say we make a messed but it’s not our intentions and we don’t deserve what we experience. My sister is new here it’s here first time to visit u. s and she said it’s scary to shop here.

Called and cancelled an order within 2 mins of purchase. Replaced it with more items but the agents apparently never cancelled it. Received a shipping confirmation but spoke online with agent who opened a case. At the time, I asked him to make sure a previous order was also cancelled. Got another shipping confirm. No more Aeropostale 4 me!

I live in Greenville, SC. I drove to Gaffney Sc to only go to Aeropostale on 9/30 Sunday. It takes 45 minutes to get there.this is the only store that fits my daughter. When we arrived we discovered the store was closed! No note on door or anything. We asked the workers at Journeys why they were closed and they said the opening person called out and the Manager said they were not coming in. Really? I'm highly frustrated at this point! I feel at very least you should reimburse me for my gas.

Thank you for your time
Sherry Ledbetter

I purchase with this company on several occasions. Never had an issue until three days ago brought some items I return them back to the store with receipt. Customer service rep for extremely rude she put it on a credit card that is not going to go back to my bank so I have a issue at this problem with this company I also attempt to call at least 10 times and getting the runaround.

Im a mother i didnt appreciate the manager being on the phone and acting like an [censored] towards me... while i was looking for a size ...she kept telling her employee to come assist me, i felt harassed and didnt appreciate her attitude as if i was messing their t shirts up.. i was going through the shirts nicely carefully .. the whole point of having employees is to fix the clothes..i am not one of those people that mess the clothes up ..i dont like being watched and feeling like i cant touch the clothes..i nicely declined his assistance when he asked ifci neeed help.. they need a nicer manager thats not on the phone speaking so loud and one thats not rude harassing the customers.. i will never shop their again ..learn how to hire nice people that care and can shop for themselves ..not people that harasss their customers !

I have received an email with the receipt for transaction 229253 for a purchase in New York, USA

1. I've never shopped at this store in my life
2. I've never been to New York in my life
3. When I look online I see numerous other people have reported the same thing

I know that this is most likely phishing or a scam, but others won't and will be absolutely terrified to get an email like this indicating that someone might have access to their banking details.

This company needs to take action and stop this happening

This is about the store in Inorbit mall, Hyderabad. You have the most irresponsible employees who are not interested in retaining customers. I have got 1100+ points in my redeeming card That are going to be expired on 31st April.After making us wait for 15 mins, they informed that server is down for 6 days. Plz go to the store that is 15 miles away.This is an awesome way of dealing with customers especially when you are a new entrant into the market especially when you have limited to offer for the customers of peninsula.Behaviour of employees is worst when compared to jack and jones, Zara, H & M. Absolutely zero interest in finding out a way to serve customers.

I have called customer service about 5 times.. Calls dropped, managers says they will can you back n never do. N never have I had such a bad experience w an online order like I have w this, not only didn't get my daughters gift for Xmas, but kept calling and they all promise that the will ship back what's in stock cause of course things sold out n they and are diffrent prices now.. I wish i would have ordered thru Hollister instead.. I ordered this for black Friday n still have not received my items.. N the thing is that I got them an special and there not even trying to honor but my price, my sister gave her the money to buy that stuff n I Chose this store.. Is sad will never order from this store when I need a gift especially when I need it by a certain time or ever again.. I'm waiting on them to reship my items again.. If not going to better business beaureo..