Aeropostale
Reviews and Complaints

Yesterday (16/02/2018 7pm) I went to your showroom. I was shopping in the store and my sister was carrying my kid and roaming around there. Suddenly one of the salesman wearing army shirt, came and asked my sister not to roam over here because he thinks that it would decrease the sale. What non-sense was that? How my kid affected your brand ‘s sale? Zero hospitality by your salesperson. She was roaming taking my kid in other stores like Tommy Hilfiger, Kate spade, burrberry, gap, etc but no one objected over this. Better teach your salesman to behave. He was also a kid.

I bought 4 polo shirts for work at $10.99 each. After wearing them three to four times, there are holes forming in the sleeves. My polo shirts from Walmart that I've had for 3 years and have worn much more that cost me $4.99 each are still in perfect condition. I will not buy anything else from Aeropostale until the improves. Quality was great for the price 8 years ago, but now all of the crap Aeropostale sells is just that, crap.

I have been purchasing with Aerpostale online since 2016, never had an issue until november last year after placing two other successful orders prior.

My order was cancelled without any plausible reason. I submitted the order again shortly after and the same thing happened. While others were confirming that they were getting their packages without any issues.

On saturday I again submitted a new order and reached out to their customer care explaining my plight and asking for a resolve. the agent was very rude and ended the chat before I was finished expressing my concerns.

currently, the funds for the cancelled order is still being held on my credit card and I am not sure how to reach out to them again and express my concerns regarding my credit card given how the agent handled the last matter.. I will paste the chat transcript below.

Kathryn B. (Aeropostale) (12/30/2017, 10:29:25 AM): Hello, I'm Kathryn. Thanks for contacting Aeropostale! How can I help you?
Me (12/30/2017, 10:29:46 AM): Hi again Kathryn
Me (12/30/2017, 10:29:52 AM): so I placed the order
Me (12/30/2017, 10:30:07 AM): however the last two orders I placed were cancelled
Kathryn B. (Aeropostale) (12/30/2017, 10:30:24 AM): Are you using an international bank issued credit card?
Me (12/30/2017, 10:30:24 AM): is there a way this wont happen again
Me (12/30/2017, 10:30:29 AM): yes I am
Me (12/30/2017, 10:30:48 AM): its visa card
Kathryn B. (Aeropostale) (12/30/2017, 10:31:25 AM): That is the reason as our website currently is not accepting international billing or shipping. This option is expected to be available again in early 2018.
Me (12/30/2017, 10:32:24 AM): ok then
Me (12/30/2017, 10:32:37 AM): so why not let customers know that from the get go
Me (12/30/2017, 10:32:41 AM):?
Me (12/30/2017, 10:32:52 AM): its a us address
Me (12/30/2017, 10:32:57 AM): visa card
Kathryn B. (Aeropostale) (12/30/2017, 10:33:01 AM): The website does not offer international shipping, only US and Canada.
Me (12/30/2017, 10:33:05 AM): and I think its very inconvenient
Me (12/30/2017, 10:33:16 AM): it isnt international
Me (12/30/2017, 10:33:20 AM): doral florida
Kathryn B. (Aeropostale) (12/30/2017, 10:33:23 AM): The form of payment is international.
Me (12/30/2017, 10:33:32 AM): its a visa card...
Kathryn B. (Aeropostale) (12/30/2017, 10:33:42 AM): It is an international bank issued Visa.
Me (12/30/2017, 10:34:17 AM): in my opinion
Me (12/30/2017, 10:34:25 AM): I think this sounds like just another excuse
Me (12/30/2017, 10:34:33 AM): each time I raise the same issue
Me (12/30/2017, 10:34:40 AM): I hear diferent excuses
Me (12/30/2017, 10:34:48 AM): can I be connected to a supervisor please?
Kathryn B. (Aeropostale) (12/30/2017, 10:34:54 AM): I apologize, but I am not going to argue with you about our shipping and billing policies.
Me (12/30/2017, 10:35:01 AM): because im not sure if you understand where im coming from
Me (12/30/2017, 10:35:30 AM): and I thin you are rude
Me (12/30/2017, 10:35:37 AM): I work within banking
Kathryn B. (Aeropostale) (12/30/2017, 10:35:41 AM): Have a great day.

Hello,

This is Hinal Patel, I am regular customer ! I shopped from Chicago fashion outlet mall which is located in Illinois 4 weeks ago, I bought 2 polo men T-shirts for my husband when I came home and saw that store cashiers didn't take it out security tag from that. I am trying remove this tag from different locations but they said they can not help me bcoz they don't have machine to take it out and now I am freaked out bcoz I spent $30 for my gas to just go all over other places to just remove this tags and now finally I have to make complaints against that location as how they provided customer service with other customers too and I can not go to Chicago fashion outlet mall again which is 2 hour drive from my home. I need my response from you guys right away, u have to remove this tags without I am gonna spent a penny now. You have reimbursed my trips which I already traveled and remove security tags from my items which is I already purchased from you guys. If I am not satisfied with your answer and respond, I will stop to purchasing from your store and I will let my all frds and family about this incident so they can know how you guys provide customer service with customer so they will not go for shopping to this Aeropostale company again. You can contact me below information.
Hinal Patel
[protected]@yahoo.com
708.420.8605

Thank you

I have jeggings for my daughter wrong size
I went to return no receipt but tags on sticker and label on not price tag
4 digit style number on inside tag "didn't work" and didn't have in store so told me I am stuck with them- that is unacceptable these were just purchased 2 weeks ago- they are not old or outdated I wanted to exchange only. Salesperson was rude

Hello,
My name is Ashley Cozzi I live in IL and shopped at your store in Yorktown mall in IL. Yesterday customer service checking out was extremely horrible especially since the clothes I picked was priced wrong on the cash register than the sign where the clothes were stocked. I saw a end cap with T shirts price said 5.85 each and the another sign above it was buy 1 get 2 free I grabbed 3 shirts, when I went to check out the price was wrong. Both cashier's working at the time which was 4:57pm said no I'm wrong even when the sign was right in front of them and the cash registers. I said this is false advertising look and one employee said oh that's a mistake I'll take that down only because I pointed out the mistake. Worst thing was aeropostales employee Said they can't honor that mistake they made to me I was furious with this statement since this was not my wrong doing and should have been honored the deal. Very frustrated with the two employees that worked and made this mistake because sign should have been taken down in the morning not 4:58 pm at night when sale was supposed to be over. This is very poor customer service and horrible shopping experience for me. Both employees were female one blonde other had black hair, the blonde was Caucasian and the other woman was Asian. Both working at 4:50pm when I entered the store checked out at 4:58pm central time. This was the worst customer service I have ever had. And I work in retail myself, I always honor this kind of mistake by employees. Not sure what kind of company this is, but not a friendly or great customer service one.

I had my daughter go to Towson Town Center in Towson, MD to exchange a pair of jeans on Friday evening 11/17/17 for a different type not realizing she didn't have the receipt with her and they wouldn't even let her exchange the two pairs of jeans . She has a receipt for one pair but not for both . So I called the store later that evening and questioned why they didn't let her exchange them for another type of jean and size and they told me that she couldn't . After arguing that I have exchanged clothing without a receipt before and then they said it was allowed . Who hires these incompetent staff to work at their stores!

I ordered some jeans November 3rd (order number [protected]) and when I received my confirmation order the website had reversed my shipping and billing addresses. I quickly contacted Aeropostale to resolve this issue and while they initially said I would have to cancel the order eventually they said they would try to get the warehouse to fix the issue. On November 8th my shipment arrived but to my surprise it contained a bunch of XL men's boxers instead of the jeans I ordered. I contacted customer service who said they'd send me a return label and expedite the correct items, they also confirmed my shipping address. Since the original order was only sent in a bag I asked If the replacement order could arrive in a box for me to return the incorrect items. They said maybe it would but basically didn't know. Instead of waiting to see I went ahead and got return shipping supplies and took the items back to UPS. On November 14th my "expedited" shipment arrived at my billing address instead of my confirmed shipping address sent by UPS surepost which I believe is the slowest method of shipping. I opened it to find the correct jeans but they were damaged, someone had sewn a smaller pocket on the left side then ripped it out and left thread hanging in the holes. These weren't distressed jeans or anything so it looked pretty bad. I again contacted customer service who said I would need to return the order meaning I would need to locate another return box and packing tape as it was sent in a plastic bag from them. I'm getting tired of driving to UPS and buying shipping supplies to return incorrect and damaged items. The icing on the cake is that since I placed my original order I've been getting marketing e-mails from Aeropostale, I click on the unsubscribe link on each one and follow the directions but weeks later I'm still getting at least one e-mail a day. At this point i'm done with the company. They haven't even sent me a return label for this last order yet so I plan to share my experience in hopes of helping others avoid similar disappointment.

Sat Nov 11th around 4:15pm at the East Brunswick Square Mall in NJ. My daughter purchased a shirt two days prior with a friend. The friend had the receipt and she couldn't reach her to get a hold of her email or receipt but wanted a bigger shirt size. It was on sale for $5 and we found the bigger size at the store we purchased it from. I was told that the policy is that a receipt is needed but I told the manager Kelly, we only wanted to exchange and it was only $5. Kelly told me "that's not my problem". I told her to stop being sassy and reminded her that I was the customer. I also told her that I am sure headquarters wouldn't appreciate her treating customers in such a rude and disrespectful manner. Eventually she did the exchange but you might want to consider providing training for your workers and managers. I have held many managerial positions in retail and never have I treated or was trained to treat a customer so disrespectfully.

I was doing online shopping last november 1st but almost all the prices is different from the prices when you check out and then they confirmed my purchases but after a while almost half of it were cancelled. Then after a week i haven, t receive any tracking info about my order which I supposed to receive 24 to 48 hours after they confirmed my order. I Called their customer service thrice but 2 of their agent are rude and they seemed bored and annoyed talking to the customer. this is my worst online shopping experience so far.

Greetings!
This complaint is regarding the Aeropostale shop in the Citadel outlets, located in Los Angeles. I had accidentally left an adidas shopping bag full of clothes and shoes worth more than 250 dollars. I called the store and the manager agreed that they had the bag turned in to them and that I could pick it up the day after, she also asked for my name. However, As I went to the shop the day after, they said someone had already took the bag claiming to be me. They did not even consider looking at the ID card of the person. I request an action to be taken as immediately as possible or I will press charges.

Hi. I am writing this in regards to a pair of jeans that have a manufacturing defect in the back right pocket where they were sewed together and the size posted on the jeans was the incorrect size displayed on jeans. I am the type of person who will not wear cloths until they are washed due to contamination from other people trying on cloths at a store. I did not wear the jeans. I only washed them. I went in to your store to get the product in question replaced and due to your return policy i was not able to get any reimbursement for product that was flawed at not fault of my own. I talked to Cory Waite Assistant Store Manager. He was of no help at all in regards to the problem. I asked to speak to Megan Harper the Store Manager but was told that was not possible. Cory wouldn't call his manager to get this problem resolved. It only takes a second to care and no action was taken to notify aeropostale of the issue with there product. I buy from your store on a regular bases and I am only one out of millions of customers you have. My point is that if other people are experiencing the same bad experience with your products, I would think you would want to be notified of these issues instead of receiving treatment such as someone throwing there hands up in the air and saying I'm sorry there nothing we can do. I was left feeling cheated and scammed out of a product I enjoy and believe in. I am bring this to your attention so others dont have to experience what I went through. The product in question is [protected] Straight Rinse Jeans. You can reach me at my email address if you have any other questions in regards to the product or the service I received. I thank you for your time in this matter.

I was shopping at Aeropostale at Woodfield Mall in Schaumburg, Illinois. This is not my first time shopping here and quite honestly I likeAeropostale but I may never shop here again or at least that location. Your employees are very rude and have lack of manners. My younger sister (14) needed some help finding a certain size or a shirt and your employee showed lack of interest and customer importance. She didn't even look in the stack of clothing. You employees are very very stuck up and rude and believe they run the world. Please fix their attitudes or fix you employees otherwise just take your loss in cash. Also, Aeropostal has NO variety in sizes. It's not as if the clothes have run out. There are just no varieties. If I need a medium all I see are XS. You seem to think every girl or guy is skinny to the bone. Now I don't know if this is a location problem but I do know that I've had similar problems in the past and now I'm here to believe it's the companies lack work.

I am very disappointed with this product. I love Aeropostale, but i'm not sure if i will be purchasing from you anymore. I am a loyal customer, and love shopping here. Now, I know that your return policy states that the product can't be worn or washed, but I wore this product once and it was destroyed. There are strings hanging off of it everywhere, it shrunk, and ripped! All I ask is my money back or store credit... this disappoints me so much.

Thanks,
Audrey Price
[protected]@gmail.com

On August 19th I went to your Abilene, TX Aeropostale outlet store. I want to express my complete dissatisfaction with Sandy (who I was told is the manager).  I had brought a drink with me into the store and in the busy rush near the changing rooms the drink fell and spilled. A nice worker said they'd clean it up and opened the changing room for me to try on some outfits. Upon opening the door & switching some outfits, Sandy quite rudely said, "hurry up and get your items sorted and then get out here and clean up this mess".  I was aghast to be spoken to like that. Never in my life have I been so embarrassed, and in front of my fiancée and other shoppers.
To add insult to injury, I was afraid to not purchase anything, but at the cashier, I was denied using the 30% off friends & family coupon.
At this point and to avoid any more interaction I hesitantly paid the non-coupon price and slinked out.
I feel disgusted with Sandy and your store. I really hope you take appropriate action with your rude manager and make it right by me.
Regards
Lora Rapoport

I went to my store to return some clothes my daughter rejected. Her grandmother who lives out of state had purchased them on her debit card 1 week ago. I went to the store to return the unworn items with the receipt. The manager stated that the original card must be present to process the return. I stated the original debit card was 450 miles away. She offered a store gift card but truthfully the clothes in this store are garbage and I will not be returning. She flat out said she could not process the refund. I had to ask her to call her manager, which she refused. She gave me a 1-877 number to call but would not dial it for me or allow me to use the store phone. I had to leave a message at the # she gave me. A man called me back 20 minutes after I left the store. He said he was the asst manager of coroprate and no way was I getting a refund without the card. This is crazy! He said the company does not store credit card info and they cannot just give cash back! Well it's a debit card so it was a cash transaction. "It's for your safety" he kept saying. "This has never happened, people always have their card with them." I told him no way I've done returns everywhere and never had to produce the card. The cashier just uses another card or gives cash. I filed a complaint with the Better Business Bureau. Maybe they can get results.

Your store in the barboursville west virginia mall sucks! The manager was such a [censor] when I took a return in. It was 20.00 and she insisted she could not give me cash even though I used my debit card, not a credit card. Hello, and the purchase was over a week ago. Sure my purchase cleared my bank of the misquill 20.00 purchase. Will not go back!

i went to purchase stuff from r-city mall, ghatkopar, where I was told that if I increase my purchases I will get a gift voucher worth Rs.2500/- after making the desired purchase, I was given a gift voucher and I found it had very
ridiculous conditions. It said that I have to redeem the voucher within a month and I have to make a minimum purchase of Rs.5000/- to avail this discount and this voucher is not even valid on sales. I mean, a reputed company like yours should not adopt these cheap marketing tactics, your customer feels cheated, instead of this if you offer even Rs.500/- discount, it will be of some use to the buyer, this voucher is as good as a piece of scrap for me.

Good morning. On July 29th, my daughter and I went to the Aeropostale in the Philadelphia Mills mall (Store 00011). We went to the counter to make our purchase. Salesperson No. 856863 was not happy to have to help us. She took our merchandise without a word. The ONLY thing she said during the entire transaction was, and I quote, "Enter your email", and "give me the last 4 digits of your credit card". She put the receipt in the bag and handed it to us. My daughter said thank you and she didn't even respond to that.
I am actually angry at myself for not canceling the transaction on the spot but I do know I will NEVER go in there again.
I know everyone has a bad day but this was beyond rude, it made us even feel uncomfortable.
I am certain your company mission is not to make customers feel this way. I am filing the complaint only to let you know.
Thank you.
(Transaction #197850)

Today I went with my husband to Shop to the Aeropostale store located at the imperial valley mall in el centro California and at the time I Was paying I didnt Hear well the question the cashier was making me and she had to cancel the transaction and charge me again and she got upset because of it and when I looked away to swipe my card again she looked towards the other cashier and started to laugh making fun of me, when In asked her what Was so funny she backed down. I am a 40 year woman Who as a customer and older person deserves respect and I believe the cashier needs to show respect for all the customers because at the end of the day it us the customers who keep a business going and if this girl does not have Customer service skills she should be in the back pilling boxes. The associate number is 875120, the store number is 00688, the transaction is 106041 Reg#2 and the date is 07/29/17. As a frequent customer Will really appreciatte a follow up no this.

Ánel Alcalde