ABSA Bank’s earns a 1.2-star rating from 1163 reviews, showing that the majority of clients are dissatisfied with banking services.
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under staffed
I am a regullar customer at absa longbeach as i work inside the mall so i have to do banking, getting change ect. On a daily basis, now what i can not understand is how can they only have 2 cashiers at middle and end of month when there is 20 - 30 people inside the bank waiting for them to be helped. This is insane!. . . And then not to talk about the service you recieve once you get to the cashiers. Either the manager of this bank cant manage it properly and should find another job which she can do properly or she just dont mind her company getting a bad name.
If i were her i would do some serious thinking how to improve her customer skills and management skills.
The complaint has been investigated and resolved to the customer’s satisfaction.
atm not dispensing cash
2 weeks ago I went to the absa atm machine, just outside ABSA bank central cape town. I attemped to withdraw cash from the atm, The atm machine request me to remove my cash but no cash was dispensed.I went into the bank, a teller assisted me, saying that the complaint has been lodged and when the atm guys check the atm they will see that there is a balance...
Read full review of ABSA Bank and 32 commentsabsa customer abuse
I have ABSA Cheque account with a overdraft facility of R2000. This overdraft has NEVER been unpaid for more than 20 days. It has happened on occassion that a debit order goes through in a difficult time of the month, then obvioustly the bank turns it down and bills me for more than R100 per transaction, understandable. Going R84 over the overdraft caused me to recieve a letter from absa stating the following: "Indien ons weer `n trekking moet weier weens onvoldoende fondse, sal ons eis dat die uitstaande saldo op u rekening onmiddelik betaal, en die rekening gesluit word". Upon calling Mr. Pretorius on [protected], he told me that incidents like this caused them a lot of work. He also stated that oh, he is willing to keep te account open. DONT DO ME ANY FAVOURS MR PRETORIUS. I state the following:
* I do not ask favours from ABSA, I pay for every transaction, it is a SERVICE they render. Apparently, they dont need my business, I am too much of a effort for them. Which is incredibly arrogant.
* They have never struggled to get payments, I earn almost R 30000 per month, and I pay ANY outstanding amounts Immediately.
This kind of "abuse" just shows the Arrogance of ABSA - in saying they dont need my business. Which is fine but I WONT tolerate ABUSE.
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Overview of ABSA Bank complaint handling
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ABSA Bank Contacts
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ABSA Bank emailsabsa@absa.co.za100%Confidence score: 100%Supportinfo@absa.co.za100%Confidence score: 100%Supportactionline@absa.co.za100%Confidence score: 100%carli.cooke@absa.co.za94%Confidence score: 94%abigail.makhubele@absa.co.za94%Confidence score: 94%
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ABSA Bank addressAbsa Towers West, 15 Troye Street, Johannesburg, Gauteng, 2000, South Africa
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