ABSA Bank
Reviews and Complaints

Claim number [protected]*001*002
My complain is that my vehicle initial cover was reduced, while the premium kept on increasing, this unfortunate situation happened without any notification. I never received any document or mail regarding this policy from the bank because my address was wrongly captured, i only discovered the wrongly captured address, when i was contacted by Cape town assessor, while i am based in limpopo, after i explained to him that i am living in limpopo, he then told me that the address on my policy was wrongly captured, that's why Absa bank appointed a person in Cape Town, that`s the reason i never received a mail about my policy. i therefore believe i was paying more premium, for less cover.

i would request a refund on the overpayment of premiums. The second issue is about the assessor wo penalized me 48.5% prejudice, that i do not understand where it comes from. The amount that i am suppose to receive is being reduced by a whopping R20 000.00 penalty. The practice is very unfair.

Absa charges me about R250 or so a month for card purchases amongst others, earlier this year I took a loan of R20, 000 and was told I was to pay R883, 98 p/m but I've been paying R960 plus earlier today I transferred the last R181, 46 from my Capitec account but to my surprise I had R163 coupler cents... why is ups hiding these fees because I don't know of them WHY?

Kindly be informed that rent payment was made on 21 dec. 2016 for my landlord, hdaniels - acc. No: [protected]. She has 11 debit orders that will be going off tonight and tomorrow. My rent monies (r2950) was suppose to cover her debit orders going off as of tonight etc. I've deposited the rent monies of r2950 into ms. Daniels ([protected]) account and the atm machine at the promenade and the machine freezed during this transaction... The machine took the money, but the mini statement said: "unsuccessful". I cannot be liable for ms. Daniels 11 debit orders that does not go through on account for absa's atm's... 11 unpaid debit orders will total to r1265. Please advise how fast this can be sorted out? I need to fix this as I do not have another r2950 to pay my landlord and I am currently on probation at her residence. See attached documents... The client statement in respect of a non-trading loss from - 2 pages and my id. I am kent ernest liguma [protected] and my landlord that i've made the cash atm payment to is: hajiera daniels [protected] - id [protected]. My cell number is [protected] and ms daniels cell number is [protected]. We residing at 35 limpopo way, portlands, mitchell's. Please address this matter as a matter of urgency!

Good Day,

I would like to request a new business banker. I have had a terrible experience with my current business banker.

I have numerously emailed him requests with no response. I find this rather unethical and pathetic as we rely on our banking and our business banker.

I have supporting documents and would like this matter to be dealt with urgently.

Regards,
T.Gangen
[protected]

19 december 2016

Absa insurance company: [protected]@absa.co. za

Dear absa insurance company

Complaint
Claim: 3162229

I (removed) am writing to complain about my house insurance claim processing being delayed and shoddy/poor work already done by one of you contractors.

On 11 november 2016, I registered a claim due to floods in my house your company (absa) by phone, on the same day I received an sms confirming that a claim has been registered. I also phoned and you confirmed that assessors will be coming to assess the damages.

The first assessors john dore carpets franchise where appointed by absa insurance company and you confirmed via sms on the 11 november 2016 at 11h15 am that they will be in contact and come through. the following week a gentleman from john dore carpets franchise came through to do the assessments, upon leaving he indicated that the only thing regarding flooring that will be done is the wood skirting wall.

On the 14th november 2016, absa insurance company sent another sms indicating that montana construction cc will be in contact to do the remainder of the assessment. after montana construction cc, did not pitch and upon my follow-up phoning both montana construction cc and absa insurance company, absa insurance company appointed another assessor on the 21st november 2016 named musanda project cc.

Musanda project cc came through to do the assessments during the week of the 21st november 2016 covering damaged kitchen units, roof, both house and surrounding walls, windows etc. after this assessment, nothing happened until I called absa insurance company to track the status of this claim.

On the 3rd of december 2016, I got an sms again from absa insurance company stating that kiks mul trading enterprise will be in contact regarding this claim. no one from kiks mul trading enterprise has contacted me.

During the week 12 december 2016, someone came to my house to do the wood skirting on the ground floor, this is the worst workmanship I have ever seen, the wood used for the skirting is not the same as before hence it does not match existing wood skirting, the colour used is wrong, not only is the work poor, they also damaged my walls as evident from the pictures attached as part of this complain. note that also on the 6th december 2016 I paid the requested excess to john dore carpets franchise and I also sent them proof.

I am very concerned and disappointed that today is the 19th december 2016, more than 30 days when I had a major incident (floods) at my house and absa insurance company has failed to get this resolved, my status is still worse than before the floods a duty which I expected you as my insurer to undertake.

Note that any further damages and medical condition my family will encounter as a result of absa insurance company failing to honour its obligation by ensuring that claims are processed and executed timeously. as you may know floods waters contain bacteria which cause molds problems, I am concern about that health of my family due to these health risks. any sickness that my family will encounter due to these unpleasant conditions will be linked to this claim.

My understanding regarding my insurance policy and the reason I took this insurance policy is that absa will place me to the same condition I was before the floods occurred.

I have honoured my obligations concerning my insurance policy with absa by making sure that my monthly premiums are paid in time, furthermore I have already paid excess amount regarding this claim, and I expect absa to honour its obligations concerning our policy agreement.

I distinctly remember numerous calls I have made at my own expense calling absa insurance company to ensure that this gets resolved and to this date nothing has been done.

I look forward to hearing from you as soon as possible.

Yours sincerely

[removed]

I went to a Louis Trichardt branch on the 17 December 2016 with my sister in law who have just lost her husband. There was a lady who works for the bank and she was controlling the queue, I went to her asking if they can assist my sister in law without standing in the que and this incompetent and inconsiderate person just started saying that we not going to treat special and I must just stand in the que.

I think you need to train n teach your staff members about ubuntu . I was disgusted with her behaviour cause it was unproffessional.

for the second time the banker was unable to issue my credit cards and previously a debit card before it expired, this resulted on me having to travel without a card and risk the use of large cash amounts in rural KZN. this even though i informed him my cards are expiring 3 weeks before the end of the term (Nov 2016). In general the performance is flat and the assistant banker is not service oriented. this is not the level of service i will accept from my bank! my cheque acc: [protected]

Absa Bank force you to take out their building insurance when you get a bond through Absa
But when it comes to a claim, you are wasting your time, not only do they take weeks but they also reject all your claims, with a hundred reasons why they reject your claim.

I will be cancelling my insurance with them and also move my bond to another bank
claim reference number 3160796

Trust that you are well; I am very upset with the poor service we receive from your staff. We have registered a home loan claim 4 weeks ago after the terrible storms and we did not receive any feedback from the bank. (The claim number is 3162679) The assessor came out to view the damages and they did not provide us with any feedback. I had to call them again and I spoke to Thabiso Shaka 2 weeks ago and he advised me that the claim was rejected because the roof is not maintained. I don’t understand why they are not providing us with feedback and the letter of rejection. This is totally unacceptable. To this date, my husband and I are still awaiting the rejection letter with the reasons why they refusing to settle the claim. I have been paying for the last 8 years and now the bank refuse to assist me in this difficult time that the storm has damage my roof and ceilings. It’s been a battle the last two weeks calling Absa following up with them and not they with me... As I learned that Absa is assuring me on Good faith, hence the decline my claim.

After following up a week with Absa regards my claim and when this will be done, I was advise that the assessor did not submit his report, this let me to call the assessor several times to submit the report as within that week I have suffered more damages as rain water kept on coming in the house. Friday 25 November calling the claims line several times that day holding on for hours with no avail. I manage to get transfer to Thabiso Shaka whom advised me that my claim has been rejected based on a roof sagging. I am not a construction worker or have an idea what the hell that means.. I than intern requested to speak to a Manager and was advise that All MANAGERS HAS LEFT... Is this the type of service I am paying for, thinking that I am covered which I am not... The words of Themba insuring in good faith, is this what I have sign up when paying insurance... This one I am taking to the OMBUDSMAN. should this not be attended to asap..

We have escalated the matter to your complaints team and we are still awaiting feedback.

This is totally unacceptable.

During 1992 I had a housing loan with Volkskas for 13 Komati street Riviera Kimberley. For this loan Momentum policy DE [protected] was ceded to Volkskas. During 1995 the housing loan was transferred to another institution but Volkskas has never released the policy. I have now reached the age of 65 and the policy is to be paid out, but it can not as ABSA is stlll holding onto the policy.On 16 November 2016 I stood in the "customer services" queue at ABSA main branch in Kimberley and was eventually served by a white woman (no name tag) she did not know how to deal with the problem. After several telephone calls she took all my documentation and promised "someone would solve the problem". On 24 November another lady from Absa phoned and indicated she would deal with Momentum to resove the problem.NOW 2 WEEKS LATER NOTHING ! Absa is holding onto the policy which should have been released 21 years ago and I can not get my money from Momentum.

Good. I am very upset with the ABSA Newcastle KZn branch. I had taken out a Platinum account option a few years ago with absa. One of the perks with this account was preferential service which meant not having to stand in ques for hours. The newcastle branch then underwent a revamp and now took away the facility of platinum banking. I find this very upsetting because when I come here and tell them I am platinum account holder the response is they dont have it anymore. This needs to be resolved.

How can you put a fica hold on my account but i was at the bank Branch in Musina, Limpopo 0900. a month ago where a asked all info on my accout is it correct. And i was told yes now you keep my money while i queried is all fine not once received notice that you need fica document that is out standing no i must find out when i ia trying to do a payment. How is this fair at all so you keep my money making money on it and i must be happy WTF?
And the best thing without me knowing about the fica lock i applied for a new account and send through my proof of residence and the mail was read before 13h00.

Complaint re absa idirect’s unethical behaviour

9 november 2016 flood damage claims:

Mercedes benz [protected]*001*002
Yamaha dragstar 650: [protected]*001*001

I am an absa private bank client and for the past 16 years i have had comprehensive insurance with absa bank for 3 motor vehicles, 1 motor bike and 2 household contents. In january 2016 i made the big mistake of moving my insurances from absure to idirect.

During the floods in houghton on 9 november 2016 my mercedes benz, 11 years old and loving serviced and taken care of since new, and my motor bike were submerged in a meter of water.

Absa idirect’s assessment is that the car should be written off, but refuses to honour my insurance claim on a technicality. I did not get the car assessed by pg glass (For the body condition) when i got the insurance, despite my paying monthly for comprehensive insurance cover for the r95, 000 retail value of the car. I have provided evidence from tiger wheel and tyre and the latest service report that my car was in excellent condition prior to the flood. Even the assessor’s report states that the car was in good condition prior to the water damage, and the body only has minor scratches.

The bike’s damages are only r12, 000 to repair. Opportunistically, idirect has agreed to pay this claim even though the policy schedule conditions for my bike and car are exactly the same. See attached acceptance and rejection letters by lisle hoods, claims consultant and keshni athimoolam, claims manager. This behaviour is inconsistent and unethical.

Is absa prepared to lose a good customer like myself, over a r95, 000 insurance claim, which i have paid for?

I have paid to absa over r500, 000.00 in insurance cover for the past 16 years!

Is absa prepared to lose my six insurance policies, my cheque account, and my other car’s finance account, over a r95, 000 insurance claim, which i have paid for?

Is this how absa treats their customers?

This behaviour of absa idirect is extremely unethical and i am going to escalate this complaint through your various customer complaint channels, lodge a complaint with the short term insurance ombudsman, and post this on hello peter and other social media sites to warn people away from the extremely unethical absa idirect!

Good day
I have submitted my claim for provident fund from the security sector for over six months now, there is no one that can assist you with information about your claim nor a contact number where you can log a complaint nor someone to speak to in order to get clarity on your claim or progress thereof, I've sent emails to ABSA previously with no reply, is this really the service ABSA provide to the consumer, next step must then be to contact the costumer consumer board, maybe they'll reply. Your consultants working there can also be sent for training in phone etiquette and costumer service. You are more than welcome to contact me, if you deem it to be a service, at [protected]. I personally think that the service provided by provident fund claims department is really not how ABSA would like to be rated on, but with no support from anyone at ABSA I really wonder

Thank you
Frikkie Visagie

It has taken me 3 applications to extend my home loan for renovations required on my home - 27 Victoria St, JHB North.

I finally received approval on my application (Number: [protected]) but I phone everyday and I receive no feedback. I am waiting on the quote to be emailed to me so I can sign it, but nothing comes through and the agent I've been dealing with, Ditebogo Sefoka, doesn't respond to my emails.

I am at risk of losing my tenants due to this delay and when I phone my branch at Cresta nobody returns my messages that I left.

I have been with ABSA for years and this service is unacceptable.

Hi good day I worked at Fedility, did admitted my provident fund since June 2016 from ABSA, still no pay outs yet, every time I fin them [protected] )they say it wail take 10 weeks for pay out . It is no more than 6 months and still no pay out. Please can you help me get my provident fund pay out please contact me on [protected] or e mail me on [protected]@gmail.com

Thank you
Kind regards
H Rommetvedt

Dear ABSA Bank,

On the 26th of August 2016, I went to your Rosebank Branch to get my account updated to my new surname as I got married.

Off course I had to get my account FICA’d which was done. A few weeks after that when I went onto my Internet banking, a message appeared to FICA my account. I immediately called the Rosebank bank and spoke to Millicent, the lady who updated my account details and FICA’d my account in the 26th of August 2016, who confirmed that I have nothing to worry about everything has been done is a standard message that appears.

Yesterday, 29 November 2016, I tried to use my credit card with an airline transaction which failed. In the afternoon I went to have my nails done during lunch time, and when it came to paying, both my cards were declined. What an embarrassment!

I walked straight to the ABSA Branch in Hyde park to find out what was going on – just to find out that my account has been FICA blocked? Not being able to draw any money, dealing with the Bank Manager – Lloyd – who could do absolutely nothing – 3 hours later I leave stuck a blocked account and advise that I must go back to the branch I had the FICA done.

Again today 30 November 2016 – I go to ABSA Branch Rosebank. 2 hours later, new documents upload to refica the account as they can’t find any of my documents. The Bank Manager, Mohau, comes up to me and ask how he can help. I explain the situation and he is just to happy to intervene. But he walk away.

I finally walk into his office and explain my entire frustration to him, to which he replies he will wait for the reply that the FICA department has received the documentation and take it from there. I said to him that is unacceptable as that could take anything from 24 hours to a week? I stressed that fact that is it month end and it because of ABSA bank and the staff that did not do their work after I complied with ABSA bank regulation that I am sitting in the predicament. He promised to call me in an hour. He did not. I called him – no progress. He said he will call me in 30 minutes. He did not. I call him an hour and half later. No progress. It now the end of the day – nothing is resolved. ABSA FICA says they can not see my documents on the system. It is month end, my account is soft locked and no one could care.

I dealt with Mohau on a fraud case of my Bosses account a while back. He has got no time for you. the sooner he gets you of your back the better. He will offer to help and then just passes you on to someone else. And I did bring it to his attention when he said he will call me. As I am still waiting for him to return my call from two months back.

And the strange thing about it all is – with the fraud case after following up more than a month later – Rosebank Branch yet again did not submit the documents correctly. I have never had such bad service like I have had with Rosebank Branch – No one is prepared to help you. That being said – my account is still blocked.

Good Day

on 24 October 2016 I have lodged a concern via the channels that I have access to.

Your staff member gave information regarding my personal accounts to a member of the public and this resulted in me losing out financially on a business deal that was to be settled.

Your staff member gave personal balance information from my personal accounts and accepted monies meant to be paid into 1 account and deposited this into another of my accounts. The monies were not confirmed nor was the transaction confirmed with me from the bank.

On 24 October 2016 I complained online, I went into the branch and layed a complaint with a branch manageress and to date I have received no satisfaction what so ever.

Other than 1 phone call from a contact center and a few correspondence from various departments promising that ABSA will get some-one to contact me.
The complaint I layed was:

A staff member from ABSA Bank has given information to a member of the public information regarding a balance on one of my accounts. This resulted in a dispute between myself and the other person, this also resulted in me losing a substantial amount of money that I would have gained had my private and confidential information not been shared by the Bank Official.

In this deal I have lost out on a R2000, 00 for which I hold ABSA Bank accountable for my lost had the Staff member not interfered in my business dealings. I would have been paid that amount extra by the 3rd Party on top of the settlement amount.

I know ABSA bank has internal protocols for handling these matters and I would appreciate knowing only the outcome and not necessarily know who the staff member is. Also please let me know how I can claim this amount back as the 3rd party now has no intention of paying me out.

I know so many people run to the newspapers and Ombudsman and Facebook when they have complaints from such big companies but I feel that its unnecessary negative attention.

I would like this resolved without making a big fuss, I dont want to go to social media to broadcast this matter. This has now gone on for more that 1 month and its unacceptable Can you please advise me on a way forward.

Regards

Shafiek Moses

I am a very disappointed client with the way ABSA has let me down on my request to have my loan repayment reviewed. I am currently on maternity leave and earning half a salary I was earning, I recently applied to your loans department for a reduced payment on my loan for the 4 months that I'll be on maternity leave. The option's that I was given was a far cry from help that I had expected from you. The 1st option was that I can pay half of my usual instalment but the catch is that on the 5th month when I go back to work you will deduct +R5000 in order for me to catch up with my payment, now I ask where will I get R5000 from having not worked for 4 months? The 2nd option was to lengthen my loan period to a ridiculous length of time which I totally disagreed to. Now you always tell people to talk to you if you have problems with finances, yet the help that you offer is like digging them into a grave.
Please learn from other financial institutions how clients are treated. Definitely after settling everything with ABSA am moving to a better bank.

Good Day

I am a client with ABSA, I am not happy with the service I received at South Gate Mall ABSA Branch on the [protected] first the Customer service personnel whom was working at no 10 was drunk and line the was so slow it took an hour for me to be attended to.

Now I want to login to my online account only to found out that the guy who helped me inserted my numbers wrong when registering and I am not sure what impact this will do to my account.

Please ensure that branch managers are visible even Saturday to provide better service. to allow a person who is drunk to work NO!

My number is [protected]

Regards

Kanyi