ABSA Bank
Reviews and Complaints

I have a stockbroker account with ABSA who has recently changed their online trading system. My portfolio is made up of a Tax Free account, World Trader and a local Smart account. Since the new system went live my Smart account does not appear in my portfolio, the value of which is +- R2 million. I have sent multiple emails with no response. It is impossible to contact this division of ABSA by phone on the contact number supplied, it just rings and is not answered. In addition an amount of +-R34 000 was transferred to my Tax Free account on 26th May from Old Mutual, to date this has not been credited to my account despite having received an assurance that it would be done by this past Monday at the latest.
It is most concerning that a large bank can operate like this and also launch a system that is clearly flawed.
My full name is Anthea Webber and ID [protected]

I purchased and developed erf 1955 Pietersburg in 1988, for which a portion was financed by a mortgage loan from ABSA Bank.

In May 2014 ABSA issued a letter that the title deed had been placed in safe keeping - the bond was paid off in 1996.

I have now sold the property, and ABSA are not able to provide the Title Deed to the transfer attorneys - and require myself to issue a sworn statement that the document has been lost. ABSA should issue this affidavit as it is their office which has mislaid the document.

My bank account is block due to outstanding fica documents I have been waiting the whole entire morning very incompetent people that cant assist I took all my documents I'd marriage certificate plus temp ID still no help I can't access my funds a kalay at the Phoenix branch tried to help and advised me by the next 2 hours it will be sorted however I am still sitting with the same issue I never had a problem with capetic I banked foe 5 years this is the worst bank I have dealth with pathetic service

ABSA app pre-paid service not working for Electricity or Data purcheses.

Hello Sir/Madam

My name is kofi Bobie I have a issue with a branch in Ghana Kumasi Tafo. This issue is with the bank manager, i been a customer with this branch for so long and you need to know you could check my records. I have had many incidents with the manager and I have been so patient but now i can not deal with it anymore so i am putting in this complaint. On April 20, 2021, i bought Treasury Bill and bonds for 10, 000 GHS. The bank manager informed me that the purchase had to be done on line by the bank and informed to back to the branch in 3 days time. Before leaving the bank i was asked to sign some documents. After 3 days i went back to the branch and i was told to come back in 2 days time again. after going back and forth for 2 weeks finally the bank manager informed that he forgot to purchase my bonds. Which was very upsetting and frustrated to me because i put in so much time into it but the manager was just lying to me instead of been truthful.

After questioning the manager about his behavior and not been truthful, he was very rude to me and told me if i don't like it i just should withdraw my money. I don't think i should be treated this way since i have been a loyal customer to this bank for many years.

I think, you should talk to your bank manager on how he should behave and treat the customer.

thank you for you time

I have reference numbers: C-09926146 for 1000.00 & C-09925955 for 300.00, these are for cash send deposits that I made on the 31 March 2021 for my family to buy a coffin for my then youngest sister's 3 weeks old baby that sadly passed. My family struggled with getting the money from the machines in Ngqeleni Eastern Cape because machines could dispense the money. Because the matter was a serious one, I ended up asking a friend to use her Standard bank account to help send money, which she did. When I later tried to reverse the money, it was not available, it gave me "redeemed" messages. I went the Pretorius street branch, Pretoria the next day, they tried to assist me, hence those 2 references. The money was not received and the bank system shows money as redeemed, but the money was never received as it did not come out of the machine. Please help. My email address: [protected]@dirco.gov. za

I have banked with absa over 10 years. I have encountered financial issues to I have went under debt review where payments were managed by the debt counselors. All creditors of mine were absolutely fine except absa! I cant believe what I have been banking with for years have given me such utter crap. They terminated debt review without cause and have been threatening me ever since. We made a payment arrangement based on affordability with our debt counselors. Evey other institute gave me no problems, only absa has treated me like utter crap. I want to know why you terminated from my debt review counselors? I havent avoided payment at all and have been trying to still keep making them yet absa treats me like this. I truly regret ever banking with such ever in life. Never again! When I am out of the review process, I will never bank with absa and I will advise others of this experience. No one should be treated like this!

I phoned ABSA IDirect for a Geyser Replacement Claim. The service I received from ABSA IDirect was excellent as they arranged for a Plumber to replace the geyser the same day. But I cannot say the same for the Plumbers that did the work. I had to call them back because the Control Panel connecting to the Solar Panel was totally dead after they left and they had to return the following day to to fix it. Then we noticed that the water pipes were making a loud noise and they had to return again; only to notice that they fitted the pipes the wrong way around. They connected the outlet to the inlet and the inlet to the outlet and they spent the whole afternoon to re-do the pipe work. After what happened I did not trust them and paid a plumber to inspect that there were no leaks. The plumber said that ABSA's plumbers disconnected the Thermostat for the the Solar Panel and never re-connected it and he then reconnected it for me. He also noticed that they removed the ball valve. I contacted the plumbers telling them that I am disappointed in their work and asked them why they removed the ball valve and what did they do with it. They said that they removed it and took it with them as the warranty of the geyser will become void if the ball valve is fitted. I then told them that they cannot just take what does not belong to them and that they must bring the ball valve back. I then contacted Kwikot to ask them about the warranty if the ball valve is fitted and they said that the warranty only gets void if the ball valve is fitted in the wrong place. I told this to the plumber and they still argued with me and still did not fit the ball valve or brought it back to me.
After a week we noticed that the Electricity usage is much higher than usual and I assume that they did not reconnect the solar heating pump which means the solar panel system does not work and we also noticed that we only get a few liters of hot water before it gets cold.
I phoned ABSA IDirect early today requesting that they send another Plumber to inspect and repair the faults as I do not trust the current plumbers. They said that they have to send the same plumbers to my place and that the plumbers will contact me today still, but nobody contacted me yet. This plumber caused me to spend unnecessary money as I had to pay for an additional plumber to inspect their work and I will also receive a huge bill for water usage due to their work not done probably the first time as the geyser lost lots and lots of water while they were busy changing the pipe work. The electricity usage is also much higher than usual due to the the fact that the solar system does not work the way it is supposed to work. It also does not seem as if these plumbers knows how the solar system is working or they just do not care. I would really appreciate it if you can arrange to send out professional plumbers to inspect the geyser system and also to do the necessary repairs.

I fall behind with two payments due to my partner loosing her job.i try in March 2021 to make an arrangement with absa bank to pay off my sort fall they informed me that my account it's with there legal department which they putte me through.the legal department inform me that my account its been hand over a Mr Renier which I contact.i later found out that he is a private company who is contracted by the bank to treated you to make a full payment or he will take the car.absa bank refused to negotiate with me a down payment on my sort fall which I started to pay by myself without an amount agreed on.My sort fall amount was R12 000 for February 2021 it's now on R8000 March 2021 up till now there private contractor try to bully me.The car belonged to absa bank and i need them to speak to me about arrangements.

I am disappointed, annoyed and angry at the Absa Jubilee Mall staff. They come to work, but don't do any work.

Me and many others were left outside for hours only to be told hours later that they will be closing and 10 minutes and can't help us.

This happened today, 27 March 2021. Absa should either hire more people or get rid of the useless staff members at this branch. Gontse Nkotle is the branch manager, she is not helpful at all. In fact she is useless. All they do is gossip in there instead of working.😏

Good day,

My ID is [protected] and this query is regarding a joint bond account with my ex-husband.
I am sick and tired of this [censored] and this has to be resolved.
I have been phoned by MDB attorneys for the last 6 weeks for debt of R11 000 for a property that was sold and registered 6 and a half years ago!
Furthermore, I have been phoning and asking for statements for the last 6 weeks and nothing happens. Every time I spend 15-40 minutes on the phone and nothing gets resolved. I still get continuous phone calls and threatening SMS's, but I get no assistance from ABSA who is accusing me of owing money!
Attached is a statement from the transferring attorneys confirming everything was settled. I myself is a debt collector, and you are not able to phone for outstanding money if you are not able to produce a statement to the client!
When I phoned on Monday and spoke to Riaan (reference number ABRB689) who advised me that Lerato, who is the manager, will be looking for an AOD that I have signed for the debt and that you are investigating the matter. I was also told that I would be phoned back.
This is now once again two days later, and I have still not received feedback.
I expect a phone call and explanation by close of business tomorrow, or I will be taking this matter to the OMBUDSMAN as well social media.
I am sick and tired of ABSA thinking they can destroy my credit record and in turn affect my job as a credit controller / debt collector and I must just sit back and wait. This has been going on for 6 weeks and I want this resolved this week!

See below autoreply from ABSA on the 04.03.2021 & no response as of yet

Dear jane

Thank you for your request.

Your request has been forwarded to a consultant who will provide feedback as soon as possible.

The reference number for this request is C-[protected].

Did you know that you can download your statement on Absa Online Banking!

Get your statement instantly on Absa Online Banking (Express) by following these easy steps:

I would like to lodge a complaint on behalf of my client S Nkosi on the property of 74 Leslie Road, Dunnotar. Mr Nkosi and the seller Fast Flow Properties signed the OTP on the 25th Feb 2020. It specified on page 5 that the buyer has until 4th March 2021 to get a bond. The ABSA replied on the 4th March granting Mr Nkosi the bond.

There was a violation of the signed OTP by the seller and the Bramel estate agent(Brandon), where they signed another OTP before the 4th March 2021 elapsed.

Therefore, I am lodging a complaint that ABSA granted Brandon client fraudulently as there was already an OTP signed by both parties and the bond was already granted to Nkosi on the 4th March 2021.

The bond of 74 Leslie Road should be granted to S Nkosi as he was the first one to sign the OTP and he got the bond from ABSA before the 4th March 2021 elapse.

The seller reasons to sign another offer for Brandon client was that he will not paint the house and roof for Brandon. Its very unfair as the seller has agreed and he fraudulently signed another offer before the 4th March 2021

I have just been to Absa, Savannah, Polokwane. I took my elderly, disabled mother to give me signing power on her account because of her condition. I arrived at ABSA at 9h00 am, Monday 8th of March. My reasoning was that it is mid-month, Monday morning. It should be quiet and we would be helped fairly quickly. Well, what a shock! Firstly, I was told that there is no preferential treatment for my mother who is 85yrs old and disabled. She must stand in the pensioners queue along with all the other 65 yr old pensioners. I stood for an hour in the pensioners queue with her. Once we got into the bank, my mother needed a restroom. I took her 300 m away from the bank in the mall. After that, I had to leave the bank 4 times and walk 300 m to the nearest restroom. I left the bank at 12h15 with my aged, disabled mother crying. I still have to go back because the systems are down. I find it disgraceful that Absa Bank are so desensitized to the aged and disabled. Nobody gave a damn! I have a huge problem with what I encountered today. More than likely, I will not even get a reply, in which case I will be contacting the media. I find it disgusting that a bank such as Absa that has such a large clientele cannot provide for people over 80, and or disabled, especially making them vulnerable to Covid by sitting in an open branch for 3 and a half hours.

I want to claim for my mothers funeral cover she passed away 03/10/2012 and made me a beneficiary on the policy her ID is [protected] Mahlangu Rose Nompumelelo and my details are ID [protected] Skhosana Simphiwe Lazarus we went to ABSA after she passed on and I was told I am the beneficiary and I am a minor policy cannot pay to me now that I am over 18 when I file a claim I am being told it lapsed march 2012 but I was given a letter confirming that the policy is active please assist. My phone number is [protected]

I recently emailed Abasa vehicle finance to help me get a settlement amount on my vehicle so i can pay it off as of I am not in South Africa currently and in the USA for work, but for some reason have not got any response back from them after the last settlement amount they have sent me I payed a big sum of money to lower my settlement amount but when i requested a new settlement after 2 months the money still not went off so i would like to know where my money went and how can i track it down if not i will open a case for fraud till i find out where my money is and the car is paid in full . Kind regrads [protected]@icloud.com

My name is Hemrajh Buldeo a South African citizen who lives in Centurion Gauteng. I have been retrenched in 2019 shortly thereafter I had a contract position for 4 months and I became unemployed. I have contacted ABSA head office to notify them of my unemployment and I have submitted all the necessary documents to them. I have applied for concession in terms of payment relief for my Mortgage bond, vehicle finance, credit card and personal loan. Yesterday I have received an e-mail from Crystal Stoffels ([protected]@aragroup.co.za) from Anthony Richards and Associates demanding a payment of R5106.00 for my personal loan which was only unpaid on 28th February 2021. This has been the first incident of non payment on my part because I have made arrangements with ABSA for reduced payment due to me being unemployed. I was expecting ABSA to revert to me with a minimum payment arrangement for the next 3 months but ABSA in their wisdom has handed me over to the above attorneys for just mission one instalment. I have been a client with ABSA for more than 30 years and this is the way they treat long serving clients? Please assist me resolve this matter because I feel this it unfair and unnecessary for ABSA to hand me over for collections when they are aware of my financial situation. Kindly contact me on [protected] or via e-mail to [protected]@yahoo.com

I have on behalf of my father (he has given them approval) proceeded with a claim for a water damaged ceiling in June of 2020. After a lot of mails and calls it was finally approved.

The contractor they appointed was always full of stories, delivered poor service and made snarty remarks while carrying out the works.

I then informed ABSA that I am not happy with the works done as it was incomplete while the contractor received all monies.

ABSA eventually sent out a assessor that claims the original ceiling is in a bad state. There is no original ceiling. The ceiling he referred to is the ceiling replaced by the contractor. That is how bad the quality of work is.

I have requested that they send someone to see to the works as the screws and nails are simply falling out of the ceiling they installed and have after 5 months not received any feedback.

I have approached an independent contractor who has wrote a report explaining that the work is below sub standard. Yet ABSA just ignores me flat.

I place and enquiry/complaint with the credit card department on the 19/02/2021 as to an explanation of why they did an internal transfer of money from my 1 account to my credit card without my consent. Absa said somebody will get in contact with me within 2 day of my enquiry. It is now the 25/02/2021 and no call from absa instead i'm call them to find out what happen with my query. I just wonder how the staff got hired and clearly also have no training skills nor telephone skills.
They have once again made another internal transfer of the outstanding money without my consent once again.

Absa is seeming to look like a fraudster, taking my money.

Thanks absa
I will be paying back every cent I owe and will do bank with you again nor recommend your bank.
I just should have listen to my wife when she left absa. I regret join this bank.

Thanks for poor service

Tebogo Tlholoe
[protected]

During 2008 ABSA offered free Absamail email addressess. Later, ABSA sold their internet service to VOX/ @lantic Internet. ABSA never informed us that we would now be charged for this service (that we have never used).

Absa started and continued to deduct a monthly internet bill from my Absa bank account without informing us.

I assumed the continuing deduction was for Absa internet banking and it was Absa bank costs and kept on paying it. Neither Absa or @lantic (Vox Telecom on the bank statement?) cancelled the debit order on my account.

Now, who is going to reimburse me for paying for the non service to a non existing email account?

ABSA is shrugging it off, VOX customer service is a bunch of hooligans.

We have spent numerous hours on the phone with various departments for cancellation. We have sent emails to different persons on both ends.

We are constantly harassed by debt collection agents because we stopped the debit order for a service we have NEVER used or agreed upon!

Nobody is doing anything to help or dissolve the matter. Not sure what to do next!?