ABSA Bank
Reviews and Complaints

Policy No. [protected], Claim No. 3809828
The policyholder died in 2014 (my grandfather), leaving the property to his wife (my grandmother). The executor of my grandfather's estate (my mother) died in June 2020 (intestate and I am her only child). My grandmother also subsequently died (the new registered owner of the property) in June 2020. I (as her granddaughter) was appointed the executor of her estate and (once the property is transferred) would become the owner of the insured property.
As I wished to keep the property insured, I kept the premiums up to date. A claim for a burst geyser was registered with HOC in 2020 (the first ever claim since the policy taken out). All outstanding documents were provided including the letter of executorship for my grandmother's estate which I was told was the only document outstanding.
Other than confirmation of receipt of all the documents I have not received any substantive feedback regarding the claim. Due to the poor customer service received to date, I am left believing that due to this policy expiring at the beginning of September 2021 (if not renewed) that no response will be forthcoming as they will cite that the policy has lapsed and thus they will have no need to honour my claim.
To prevent such blatant lack of interest and professionalism going unchecked, I wish to make this complaint in an attempt to get a response.

Dear team
I wish to communicate with someone re a unauthorized removal of funds from our cooperate account with NBC, by the bank itself, im not getting anywhere with the employees here, we have been clients of NBC since 1997 and am now ready to close our account due to this situation.
Please send me a e mail contact of someone who can assist
Regards
A.P.Phillps

[protected]@basecamptanzania.com
+[protected]

Sello Maema
I'd [protected]
Max isuzu d/c.
I got an affordable Insurance from direct competitor and idirect ignores my cancelation request
I am now paying 2 covers for same Vehicle.
Pls help
Submitted online 3 times .made several phone calls which are ignored when hearing what my call is about.
Really disappointed as ABSA is one of the biggest banks in ZA

I was on Debt counselling till December (2020), after that i switched my Homeloan payment back to debit order .The original term was 25 years, and after December 11 years were still remaining.For a couple of months the Debit order of R5042.68 was deducted, untill last month (23rd July) when all of a sudden the Debit order was R9521.46, a difference on R4478.78.
I was on holiday in the Eastern Cape, and tried for days to get answers from
Absa Homeloan Dept without success.
The last person, on Friday 6/8/2021, told me that for some reason somebody
decided to change the term from 10 to 5 years, explaining the increase in installment.This was done without informing me, putting me in a very difficult
position again.I was told to get to my branch as soon as possible to change the term back to 10 years.When i visited the Sasolburg branch i was told that the Homeloan section was off-line.
Why should i go through all this, filling in new forms explaining why i wanted to extend it, while it was done without informing me in the first place.The service so far was really not up to standard.
Homeloan acc. [protected]

Dear All,

This is to inform you that after numerous emails backwards and forwards to obtain a copy of my personal loan contract taken out in July 2018 it is still not been resolved.

Quotation Ref No: 9222348
Credit life insurance policy No: [protected]
To obtain a copy of my signed contract #[protected]

In short for over a year I have been struggling to obtain a copy of my signed agreement. Credit life insurance of R707 was automatically deducted via debit order in my account of which I was unaware.

This is unacceptable and I urgently request a full investigation into my account and the fraudulent deduction for insurance I never agreed to.

Kind Regards,

Bernice Cordier
[protected]@gmail.com

Ermelo absa atm is not working cannot bank money were also down at the last day 31 july 21 of the month and again not working saterday, sunday monday and again today (7 -10 august) So how must one deposit money into your account if nothing is working. Can you please do something about it before it becomes a problem like it is already. And make sure their are two machine available for banking the 1 is also not enough.

I am an adult female person and a widow of MATOME ANDREW MASHALA, who passed away on the 2013/12/07 having left a Will, which was drawn and signed on the 17th November 2006.

Paragraph 2 of the Will directs the Bank, as the Trustees, to open and administer a trust on behalf of the minor child/children, should the testator die while they are /is still a minor.

I have been consulting with one GEORGE GATE of your office or bank about the Will. I wrote a letter enquiring about the Will and the Trust Account,
but received no response.

Can the bank kindly assist me with the information of the Trust Account and its status.

Attached herein please find a copies of a Letter to the Bank and the Will.

Hope to hear from you soon.

M. E MASHALA
[protected]
[protected]@webmail.co.za

I had an flexi amount of R34000, then it changes from this amount to R23000 and the only explination is that the funds gets used to cover some expenses on my bond? what would have happened if I did not pay extra every month? this is actually my money and not Absa's because your bond gets paid in full every month plus my extra. I have been under debt review, but never used it and paid my bond myself as well as my credit cards. Then I spoke to a lady who said she is going to make my flexi available as we speak, but then came back and said a certificate is needed and then she can make it available. certificate was submitted, but this is the email I received from your bank upon asking about the availablity of MY flexi amount? The flexi amount just disapeared and is no where to be seen on my bond statement as a month ago.
Flexi Reserve is a facility extended to the customer by the bank to enable the customer to access some of the extra money paid by the customer into the home loan over and above the minimum monthly repayment.
This money is deemed to be a pre-payment for the home loan and the customer is able to withdraw amounts permissible by the bank on these pre-payments.
Customer's do not earn interest on the pre-paid funds as the funds are applied to reduce the principle

The Flexi Reserve offers the following primary benefits:
Ability to pay less interest on the home loan account due to a reduced outstanding balance
The ability to pay off home loan off earlier
The ability to access funds from the pre-paid (extra) funds when one needs to by means of a transfer from the home loan account into the transactional account or bank cheque from the branch.
Please be advised that with a flexi reserve facility you are able to access any excess payments you've made to your home loan, over and above the due amount.

This case will be closed with the response of this email a related case will open once you reply to this mail

Should you require further assistance, please contact us on [protected] or email us again at [protected]@absa.co.za

Kind regards
Patricia Senare
Consultant: Email Services

12 July 2021

Absa Bank
Internal Ombudsman/ Complaints Resolution
Actionline@absa.co.za

Dear Madam/Sir

Re:

A.) Loan account: [protected] : Request reconciliation of loan: Principal debt: R 360 000.00 Loan term: 190 months (July 2002 - April 2018), Amount repayable including finance charges : R 958 529, 15, Actual amount paid R1 123 402.27, R 164 873.12 Paid in excess).The clients requests(Annexure 7) for account to be reconciled prior to end of the term were ignored. In May 2021 the loans department advised the client that the account was settled without providing the reconciliation statement.The loans department was informed that approximately R760096.56 in monthly installments and additional cash deposits of R 473305.71 had been made. The cash deposits comprised R 357 000.00 in cheques (Annexure 1: cheque deposit slips) and the electronic transfers amounting to R116 305.71 (Annexures 2-3: statement of accounts 2002 -2014). Refer to the electronic records for the 2015 to 2018 statements of account.

B.) Failure to release the share certificate: 3years after the loan was settled. In May 2021 a Pioneer Share certificate (Annexure 6) was emailed to the client. A copy of the share certificate received by ABSA in 2011 is attached(Annexure 4).

Background information

A. In July 2002 MLS bank granted two "Personal loans "with account no's: [protected] & [protected]) to the client Dr SM. Singh to purchase shares in Yarning dale share block Pty (Ltd). MLS referred to these loans as personal loans which had the same terms and conditions as an access bond. Refer to the loan agreement for the terms and conditions of the loan (Annexure 10). In 2004/2005 MLS clients were transferred to ABSA private banking with the same terms and conditions applied to the loans.

A settlement amount received on 26/5/11 showed that account was: R25020.51 in excess (Annexure 5). The loan was not settled in 30/05/2011 and the monthly installments continued to be paid up to and including April 2018 (Refer to Table 1 below for summary of total of annual installments paid). After each additional deposit the client had requested in writing to the Private banker the deposit amount be paid towards the capital amount borrowed but the monthly installment debit amounts remain unchanged (Annexure 8). In this way the bond term would be reduced, reducing the principal loan amount, thereby reducing the interest charged.

B. Original Share certificate has not been released to the client 3 years after the loan was settled in April 2018. The money borrowed from MLS/ ABSA in 2002 taken to buy shares in Yarning dale Share Block Pty (Ltd). Yarning dale Share Block Pity (Ltd) is a residential block of flats on Marine Parade, Durban, KZN managed by Tricor property agents.

The original share certificate ceded to MLS/ Absa was destroyed in fire (Annexure 8). When loan account no:[protected] was settled in 2008, the share certificates were re-issued to Mrs. Hooblal (ABSA private banker who handled the account in 2008) by Tricor in 2011(Annexure 4). In the course of 2018 to 2021 Mrs. Hooblall denied having any knowledge of the account stating that the account holder was no longer a private banking client, so she was not prepared to assist. In April/ May 2021 the client requested the re-issue of the share certificate from Tricor who then notified the client that Mrs. Hooblall had collected the share certificate (Annexure 4) in 2011.

Subsequently Mrs Hooblal confirmed with Mrs. Antoinette Naidoo (Musgrave Center Branch Manager) that she had collected the share certificate in 2011 and stated that she sent it to the securities division. She did not have any documentation to support this claim. Mrs. Naidoo then referred the matter to ? loans division of Absa bank who then emailed a Pioneer share certificate (Annexure 6 ) stating the settlement was 0.

It must be noted that the account holder has on numerous occasions approached the assigned private bankers, ABSA staff at Musgrave Standard Centre Branch and ABSA Musgrave Centre Branch regarding the following:
1.Failure of Advance lump sum deposits to reflect in the account.
2.The advance deposit did not appear to credited to the capital loan amount despite written requests for the same.
3.Failure of loan term to reduce despite excess lump sum deposits and monthly payments exceeding minimum installments payments by approx. R1000/ month.
4.Discrepancies in the transaction detail on statement of account showing different amounts as a direct credit and an installment due, and the monthly decrease in advance amounts (Annexure 9: current account and loan statements).

Please confirm receipt of this 4 page document with 10 annexures. Please provide an estimated timeframe by which feedback will be provided. The share certificate is required urgently for the transfer of the property that has been sold.

Yours faithfully

----------------------
Dr SM. Singh. Table 2 ANNEXURES
Ann.No. Content No. of Pgs.
1 Deposit slips reflecting additional cash payments towards capital loan amount. 2
2 Absa bond loan statements: 2002 -dec 2011 48
3 Absa bond loan statements Dec 2011 to 2014 32
4 Settlement amount received 26/05/11: R25020.51 in excess. 1
5 Share certificates issued to Absa by Tricor 2011 4
6 Incorrect Share certificate issued by Absa to client in 2021: 3 years after loan term ended. 1
7 March/ April 2018: Client request for loan reconciliation and share certificate prior to loan period ending 1
8 2008/ 2009: Communications and instructions to Absa private bank iron additional deposits. 5
9 Cheque account and corresponding loan account statements reflecting installment debts. 9
10 Memorandum of term loan agreement 2004 15

On Thursday, 8 July 2021, I called the no. [protected] to advise of no cold water from our house geyser. A plumber was sent and he found that their was no problem and we had hot water. The next day 9 July there again was no hot water and it was established the it was a electrical fault. An electrician from JJSI came and he advised that it was indeed an electrical fault and they had to get approval from ABSA. During the day on Friday, the 9th, it was a situation that I was sent from pillar to post . the matter is not resolved as Johan from JJSI advised that he needs written authority from ABSA to solve the temporary solution he has kindly made on late Friday afternoon.
Today 13th July it seems that Johan from JJSI has not received WRIITEN AUTHIRITY from ABSA and the correct repair has not been made. Kindly initiate the necessary authority urgently.
Regards
Ulrich Ruch
338 Sadie Street
Lynnwood Park Pretoria
Cell No [protected]

I have a business account with Absa since November 2020. There was a relationship banker assigned to the account. I have endlessly tried to get assistance from her to no avail. This is very frustrating as we have serious challenges with the account - we want a different account that is more suitable for who the business has expanded, less expensive bank charges, open a savings account. We are definitely moving our business elsewhere as Absa is struggling with assisting us with what are basic activities at a bank..

Hi my name is Thamie Maseko
My contact number is [protected]
On the 7th of June 2021 i opened a business account at Mall of Africa Branch, account number [protected], two weeks back i only received my card but it was not active & its still not active to this point due to hold up from the business department, Please resolve this issue my business partners cannot wait for any longer, thank you.

Please contact me urgently
[protected] F Govender
Funeral cover complaint which is too long to type, which I've submitted to you

I need my IRP5 for my investment account. I cannot register on line, registration denied. Absa online not user friendly. Can't go to a bank. Every year the same damn problem, can't get IRP5 from ABSA

To whom it may concern.

i would like to complain about absa Silverton branch. i have never experienced such terrible service since I started banking. the manager by the name of gordan did not even offer me a seat he is so rude he intimidated me telling me that we should rather go outside and go to resolve the issue. he swore at me telling me I am just a kaffir and there is nothing I can do to him imagine. he strengthened to assault me without any provocation.

the absa machine took my card therefore I went to the bank with my payslip because now they say absa charges for cards taken by the machine? i explained to him that he must take a look at my payslip to see that payments are done today telling me that he won't. i tried to make him see that they will deduct the R70 bank charges once my employer makes a payment employer uses standard bank. he never came the time of day I'm so appalled no wonder Barclays bank is no longer in partnership the service is undesirable. i will advice anyone to use absa bank silverton gordan and the staff at silverton will make relocate to First National Bank

On 25th june I had a journal debit loaded and deducted from my absa account.

I called absa they said its because of a personal loan I took out in 2016 and the journal cannot be reversed

I asked why absa would assume I have 3000 lying in my account to spare. We have budgets unemployed family members, absa should have agreed on payments with me... This feels like theft.

I want my r3000 back absa

In 2017 my vehicle was repossessed and I tried numerous times to negotiate with you as to how I can pay for the account. I wrote an email to Thoko Khumalo at the time because she is the one who was dealing with the account asking if I can pay the settlement of R165000 in 2months paying R25000 until I settle the amount but the response I got was I can only pay the amount in 7days in not the vehicle will be sold. Then later the account was handed over to Kopas Ambrose who I did a walk in to Absa building and spoke to him asking if I can be given time to pay. He gave me a month and I then went to my advisor at the time Mr Chikand who then started making payments and in a month time he paid R90000, and proof of payments were sent to Mr Ambrose. To my surprise I got an SMS from that I was telling me the vehicle will be sold in the next available auction date and I will be notified to when and where the auction will take place.
Till this day I'm still waiting for the auction date and each year I get calls from Absa there want me to pay for the vehicle.
My question is which vehicle, because the one I know should be sold buy now and the money that you're asking me to pay is way over what my vehicle was worth at the time if sold.
My next question is the vehicle is still with you where is it because all the people that I talk to at Absa when asked that question They always say They will check and come back to me but not even 1 of them comes back and tell me where it is.
Why was I denied a 2months payment plan but after 4-5 years you still call me and ask me to make arrangements to pay and settle something u denied me to settle in 2months.

Please finish with my payments' statement. A letter that you have sold the car, if sold. And if vehicle is not sold, please can I know where it is.

Regards Joshua Mzwandile Mkhize
Absa's account [protected]
[protected]

I'm waiting for 20days now for trust payout, said that my ID number is incorrect but for more than 13yrs my ID no is ok with them up to payout now there's a problem but I think they made a mistake since day 1. I'm waiting 20 days now after how many times I heard that it's the ID number and she (theophylline moon) will check the problem and not letting me know the same day. On the 8 of June I send my certified copy of ID and she said that my ID number is not right according to the system, so yes up to today my ID number is invalid according to the system. Now she sent me the balance according to the statement and now I still did not receive the amount according to even what the system said. Please can you assist me because it's almost a month now that I'm battling. I even spoke to the manager Marietjie Prinsloo and the one who is in her place while she's nit there Bridgette.

I applied for my pension fund in may and i did a follow up on this number [protected] given by absa HR consultant but i only spoke with the machine since last week and left several massages with my number but no one called. Im very angry and unhappy with the service. I hope i can be assisted or maybe called for feedback. I never thought Sanlum consultant can be this slow or maybe its the way sanlam operates.

I have a Trust Fund with you and my complain is the administration personnel who is helping me, I send E-mail to her requesting money and she will take her own time to reply and THEY KEEP ON CHANGING my admin personnel's. When the Trust Fund started I had a lady who was helping me and she told me that the money will be invested and with all my requisitions they will deduct from the interest excluding the house and the car. Now this current admin officer, she telling me that the money will be finished if I keep on asking things .So I NEED A CLARITY and to tell me how does your Trust Funds work. Her name its Lindiwe Mahlangu and she works in Pretoria, I think that's your Head Office... my number is [protected] alternatively [protected]