ABSA Bank
Reviews and Complaints

Hi

Our complaint is about the Relationship Banker Peter Swarts that don't respond to my emails. The business account number [protected] has been closed but on 13 October 2017 an attorney paid in R30 000-00 into the wrong account and subsequently these funds belongs to Estate Agents . Fnb client who paid the money in to the account tried to recall but the recall was unsuccessfull- no authority to debit.

The problem is that we are sending emails to Peter Swarts at Menlo Park and he is not responding.

Please guide us and help us to reverse the transaction even if it would entail that the funds be relocated back to the FNB customer.

More Peter

As jy n kansie kry sal jy asseblief my onderstaande e pos en ook die prokureur sin hieronder lees. Die twee agente bel my drie keer n dag.
Ekwil net graag weet waar le die geld. By Absa of by FNB.
Soos jy vir my gese het, was die rekening die 18/09 gesluit.
Volgens mpy. Re. kantoor is die mpy die 29/09 gelikwideer.
Die prok het eers die geld op die 13/10 oorbetaal. En niemand het die geld weer gesien nie.

Al wat ek prober vasstel is waarheen die geld is.

Kan jy help Peter?

Baie dankie

Leon Nefdt

From: Leon Nefdt [mailto:[protected]@letsmoove.co.za]
Sent: 07 November 2017 09:14
To: [protected]@absa.co.za
Subject: FW: Response to your reversal request - 1-[protected]
Importance: High

Hi Peter
Soos jy kan sien sukkel ek nog steeds met die "inbetaling" van geld wat nie myne was nie.
Soos ek genoem het, se die prokureur sy het die geld die 13 de Oktober inbetaal.Natuurlik as ons na die finale staat wat jy vir my getrek het kyk dan wys dit dat die rekening al die 18 de September gesluit.

Peter dit wil voorkom asof die rekening nie gesluit is en die deposito wel in rekening inbetaal is.

Kan jy asb dringend vir my kyk of daar enige depositos op die rekening verskyn.

Dit is baie dringend asb.

Groete

Leon

From: Christine Janse van Rensburg [mailto:[protected]@lando.co.za]
Sent: 07 November 2017 08:45
To: 'Eric Kevin Nefdt' ; 'Eric Nefdt' ; [protected]@gmail.com; [protected]@letsmoove.co.za; [protected]@gmail.com
Subject: FW: Response to your reversal request - 1-[protected]
Importance: High

Goeie dag Leon,

Sien asb onderstaande terugvoering ontvang vanaf FNB rondom die terugbetaling.

Tania Swartz by FNB het ook gister telefonies bevestig dat die ABSA rekening nie gesluit is nie. Sy het aangedui dat indien die rekening wel gesluit was sou ABSA dit as rede aangedui het en ook die datum van die sluiting aan FNB deur gegee het. Dus is die fondse in die rekening inbetaal vanaf FNB se kant.

Geliewe asb die aangeleentheid het ABSA op te neem aangesien volgens u inligting die rekening reeds gesluit is. Ons kan ongelukkig nie self met ABSA korrespondeer nie aangesien ons ‘n 3e party is en ons deur FNB moet werk wat bogemelde terugvoering verskaf het.

Vriendelike groete,

Christine Janse van Rensburg

From: Swartz, Tania [mailto:Tania.[protected]@fnb.co.za]
Sent: 03 November 2017 14:33
To: [protected]@LANDO.CO.ZA
Subject: Response to your reversal request - 1-[protected]
Importance: High

Dear Client

This e-mail serves as a formal notification of the outcome of your request.

Kindly note Recalls and Reversals are not always possible due to the nature in which the Recipient Account is set up.

Request Reference: 1-[protected]
Outcome of request*: Completed
Reason for outcome No Authority to Debit

Account Name Account Number Amount Outcome of transaction Reason for outcome Comments
CARE PROPERTIES PTY LTD [protected] 30000 UnSuccessful No Authority to Debit KINDLY CONTACT CARE PROPERTIES PTY LTD - [protected]

Your request was Completed, please see the reason is listed below:

Detail explanation for outcome of request where applicable:

Outcome of request Detail explanation

No Authority to Debit The recipient has not provided permission for the funds to be reversed, as per the banking rules permission need to be obtained before the funds can be reversed.

Tania Swartz | Client Support Specialist | Client Value Management | Digital Banking | Premium Segment
FNB Building, 2nd Floor, 1 Enterprise Road, Fairland, Gauteng, 2170 | Tel: [protected] | Cell: Fraud: (+[protected] | Online Assist (+[protected]

First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20).

On the 17th of November at 11:08 I made R600 ATM cash deposit at the ABSA Kuilsriver branch. I got a message that my deposit was unsuccessful, and the ATM kept my money.
I went into the branch, which I was not planning on doing as I was in a hurry. I was told to stand in the Customer Services line as I needed to log a complaint. There was only 2 Customer Services agents and a line of 5 people. Waiting time at this specific branch is extremely long.
Why do you encourage people to do their banking at the ATM's, but then can't help if the ATM banking goes wrong. I obviously threw a tantrum and asked for the Branch Manager, who helped me immediately, but she told me this issue will take about 2 working days.
I called [protected] with my reference number this morning and was told it will take 5 to 7 working days.

Firstly, why is the turn-around of the Branch and the Call Centre different.
Secondly, how long am I going to wait for my money. I found a similar case on Hello Peter and that guy is still waiting, about a month now.

I need my money as it was my last as I am only getting paid next week.

Ref No.: 3486900

The sale in execution matter [edited] recorded in Gazette no 40636 pg 77 for sale of immovable property with deed of transfer no T150513/2003 [edited] has refeence.

Note that [edited] , the new owners, following registration on 14 November 2017 COULD not acccess the property [edited] is nowhere to be found, does not answer calls or return messages. The appointed liquidators are not doing anything to correct the situation. We are now left exposed and possibly facing financial loss since Investec Bank Limited have registered the bond and activated loan as of 14 November 2017.

The liquidators appointed by ABSA, Colvan Trust, Heiko Draht has not ensured the defendant [edited] vacates the property before registration to [edited] .

Both [edited] are loyal customers of ABSA holding [edited] accounts and find it disturbing that ABSA has not excercised due care and skill nor has acted in our interest by appointing of risk concious liquidators.

We request that ABSA ensures that Colvan Trust acts accordingly and give this matter the attention it deserves. We request that ABSA since it has received proceeds from sale from Investec Bank Limited ensures delivery of keys and evicts [edited] TE from property mindful that we have to be compensated [edited] per month (apportioned) during period he was unlawfully residing at ERF 1130 [edited].

Evening's, I am Mr M. Witbooi, on the 03/11/17 I had a burglary in my house at 08:30 in the morning which left me with broken door, burglar bar and the wall structure that hold the burglar bar lock, photos will be attached. I laid a claimed on the same day but I was told I must phone only on Monday as they are closed for business that afternoon. I phoned Monday using Khayelitsha ABSA phone and I was given the claim nr: 3357571 and they will sent someone to evaluate the damages and days gone by no one came and I phoned from my cell phones [protected]/[protected], I was told by Mr T. Mbata that a construction company was appointed. They never came, until I asks ABSA to give the number of the construction which I phoned personal and the owner keep promising he will sent someone and eventually on Friday 10/11/17 & after they came and took pictures they never came until I phoned him again and ABSA asking them when are they coming to fix the damages in my house. The construction guy sent a carpenter on the 16/11/17 & he did his part but left me with a door which was not completed wrong handle not even varnished gap's on the door frames and he said he will come back the next working day to install the door handle but till today, the burglar bar has not been fixed, I do not know now what to do, my family is been traumatise by the whole situation and you are playing a huge part of the trauma that we are going true, if it was one of you being treated like this what would you do. I will take further action.

It is with great disappointment to write this email to you, but I don't have any choice but to write it. On the 15 November 2017 I have requested a reverse of the deduction from my personal account (Capitec Bank) to be reversed as I do not understand why such amount was deducted on y account as I do not have a loan with ABSA Bank. Today 20 November 2017 I received a call from people saying they are send by ABSA about the loan that i took with the bank( [protected])I explain to them and was advised to contact the Bank.
>
> I do not want to find myself on the wrong side of the law. Kindly please assist in doing an investigation about his matter. As a matter of urgency.
> Please send me thee correct details for the correct department that i need to contact in this matter.
> Nomthandazo Kgalushi
> 77110******67086
> [protected]

My name is Simo Mngadi id no.[protected].I had a contract with Absa Bank and i choose out of it by submitting to a voluntary vehilcle repossesion. The agent told me the car would be sold as it is and whatever balance due would be payable by myself, the only problem is that i did not put tabs on the case but took the agents promise that as soon the car is sold i would be contacted to be told how much do i have to pay as a balance.up until today no absa agent has spoken to me or wrote to me on sms or on e-mail that the car was sold for how much and how much i owe.until just recently i receive correspondence from absa attonerys regarding the money i owe absa vehicle finance about the same amount i was owing when the car was taken.i would like to know if the car was sold and that why was i not told how much i had to pay and make arragements with the bank of paying instead i have my name on ITC as a bad payer but i was not given a chance.

I have been struggling with both my savings account to and my gold card for a few years just when l think l get things sorted with one issue another crops up.

1. Savings Account / Credit Card

I registered for this service 2014 at the same time applied and given my gold card.
2. At the time I advised that l travel extensively overseas . l have email correspondence from them and contact names when l was in Branch.
3. Here we discussed the issues of receiving the RVN. Overseas as Absa users need to get this via their SA Cell. I was told that this. Needed to be set up once l was overseas .
4. This seemed to be incorrect information and something l have struggled with since l was transferred overseas. I was due to return to SA and could not access my SA funds.
5 . About July last year my internet banking stopped working and I when enquired was told that no internet banking was attached to any of my accounts.
6. This seemed impossible as up to this point l had managed all my banking and transfer of funds in and out of my accounts myself. I have sent volumes of emails regarding the same. I was then sent an email indicating that my RVN had been approved for email so being nieve thought l was again making head way l then made enquries as to why l could still not activate my international banking.
7. This irrational banking has been going on to the point that l bank blind l await my internet statement which is not a real snapshot of reality.
8. I then received many emails indicating that l had been allocated 2 consultants to address finally the 2 accounts.
8.1 Credit Card.
I had to have my Credit card reissued as the one sent to me was either not activated or faulty. I used the card and it was immediately swallowed by the ATM. No Pin was requested. UK Law confiscate cards in this situation. I was treated badly by Absa Fraud department and it took me months to get Absa to reissue again at my own cost a new card to me in the UK.
This was received with out a new pin and here we go again.
I had a nightmare set of international phone calls to to Bank . The main problem being the Banks staffs inability to deal with abnormal requests from the norm.
On many occasions the staff member indicated that they needed supervisor assistance then the line would go dead.
I even had one that said l told you l can't help and l am terminating this call. Line went dead. I had been on the phone for 2 hours. International calls are not cheap.
8.2 Fraud Department
When l had the problem with the first card l was advised that l needed to come back to SA into Branch and that he was freezing all my accounts. I then said can l use my emergency Visa card and he said no l must find local funds. At the time l had just under 400K in my account. And a zero balance on my credit card.

This crippling Carry on cost me credibility and nearly put me on the street

9.As. Absa fumbled through the handling of my accounts was in a state of emergency and frantic.
10. Last month l authorised the full transfer of card Ballance at 25.5K and paid all bank account charges. As l am working blind l changed the full amount to the minimum payment.
I used my card today to see what had happened l could not even access my account, (please contact Branch)

Here we go again

11. On many occasions l have asked the question regarding the fact that l have been charged for service not delivered. This includes the 2 accounts. Never had any reply

I could go on and on refer to your own records

Sadly my Absa experience can be summed up as disjointed and individual decision based which has cost me dearly in many ways
I expect the usual we will be in contact soon
What you need is a team that can address issues that are unique and need special attention.

This message is a brief overview of my nightmare to it

Ian Townsley
[protected]

Ek probeer nou al sedert laas Woensdag 8ste November om my kredietkaart by julle te sluit, weens viktimisering per telefoon asook sms'e.

Ek bel elke dag julle Tygervallei tak en praat met Elmari en die boodskap is altyd dieselfde. Die rekening is nog nie gesluit nie, maar kredietkaartafdeling sal my nog daardie selfde dag of die laatste die volgende dag kontak.

Niemand het my nog ooit gekontak nie.

Van wanneer af neem dit 'n week om 'n rekening te sluit?

Ek het 12 jaar vir Absa gewerk en nooit het dit ons so lank geneem om 'n rekening te sluit nie.

Ek het weer vanoggend vir Elmari geskakel en my rekening is nogsteeds nie gesluit nie, sy sal my terugskakel. Wel, ek het haar nou weer geskakel om 12h45, want sy het my nog nie gekontak nie. Haar antwoord was dat sy besig is op die vloer. Ek het haar reeds vanoggend 9h00 geskakel. Dit is uiters swak diens.

Dan wil julle nog weet hoekom ek my rekening wil sluit?

Ek verwag dat my rekening voor die end van vandag 13 November 2017 gesluit sal wees of ek plaas 'n artikel op Facebook oor julle patetiese diens.

Ek het ook self probeer om die kaartafdeling te skakel, maar wanneer ek my kredietkaart nommer insleutel soos hulle versoek, word ek ingelig dat dit foutief is en dan sny hulle my af.

Hoop ek hoor darem van iemand rakende my probleem.

Groete,

Surine Marais

I just realized that I have a funeral cover with ABSA for R32.95 per month. This charge has gone undetected by me for the past years and I cannot recall even taking the cover as the cover is for only R5000. I have been paying for this cover since August 2003 and to date have paid in excess of R5535, 60. (R32.95 x 12 =R395.40) i.e. for the year. If you multiply the annual amount by the past 14 years the amount comes to R5535.60, which is now more that what the policy will pay out if I had to die.
My question why was I not informed about this. Since I have paid in excess of the maximum amount that will be paid out where is the rest of my money going.
I have also complained on the complaints line and the reference number is 4383024.
I would seriously appreciate a full refund as this boils down to being a thief.

Regards
Ravi Naidoo

I'm from Klerksdorp South Africa, and this morning I had difficulty using the Internet banking as it forces me to download a mobile application for security purposes. I do not want the application downloaded on my phone and every time I cancel the download of the phone app, the internet banking kicks me off. I needed to do payments and do transfers but due to this unnecessary advertisement scheme to force you to download their app on your phone. Now I can't use my internet banking. Never have I had issues regarding ABSA but today I am seriously reconsidering WHY I AM WITH ABSA... If this was an emergency what then? First download app before you can transfer your own money?

Good day,
I received an sms on sunday 5 november from absa saying my savings account was upgraded to a cheque account and that my card stays the same I just need to use the option "cheque"at the otm.

This morning 8 november I went to spar and as always submitted my debit card the transaction was declined. I went outside to the otm to draw money and see what is going on.
I inserted the card after selecting the language the machine immediately asked for my pin and the amount (So I did not get the option to ask for the cheque account) I then draw r250 and it said I only have r286 in my account. I was in shock because my money was gone so after checking on internet banking and a phone call to the call center I went into the branch after more than 1 1/2 hour standing in the queue, people fainting from standing in the queue around me a new card had to be issued. I do not complain everyday but I think your service at krugersdorp keywest branch is really a problem and I think your overriding on your system is also a problem because these people are running around overriding on each others computers while there is only 5 people working and most of the time they are running around and they are not at their service points, and the clients have to wait. The 5 persons gave wonderful service but they are not nearly enough to handle the amount of clients standing in the queue. Your upgrading of my account was wonderful but then, everything went haywire your sms said everything is going to stay the same and in the end I had to use two of my working hours to stand in a queue to sort out my account and this is not acceptable. The lady had to cancel my savings card issue a new one as if I lost my card and then issue a new card just to keep my beneficiaries on my internet banking. Now you are going to charge me for a lost card which is not the case. I am really disappointed in absa with their service.

Absa internet banking and mobile app. Due to new security measurements, I am unable to use any of those products. Complaint with action line, even went to a branch in Potchefstroom, but nobody can help me. Absa sistem do not accept international mobile telephone numbers, and as a result I am unable to receive the stupid rvn code. They keep deducting charges for those products. What a bad attitude this bank has towards people living abroad. They became one of the worst banks to deal with. Absolutely disgusting

For the moment, I live in Phoenix Arizona, USA. I have been an ABSA bank client for more than 35 years.

Over the last few months, I have not been able to do any transactions on my internet banking. The RVN is not coming through to my phone also no security notification from ABSA when I log on. I have emailed ABSA client Services and their "actiononline" email address to no avail. I do not even get a courtesy email.

I need to have this fixed urgently as I need to do some transactions.

Good day I don't want the banking app on my phone I want to do internet banking and are blocked I do not get through for help the branch put me on phone we don't get through just put a button there that I can choose to go on with the transaction but it is grey out I only have the option to log off it is ridiculous to block my internet banking I do not have a fancy phone I do not want to do banking on my phone I want to use the internet

Agtergrond

volkskas / absa klient sedert 1963

Diens oor die betrokke tydperk - tevrede. nooit die behoefte gehad om ander bank te gebruik

Hele aantal jare gelede kon mens geld by absa belê en word dan vrygestel van bankkoste (transaksiebankdiensfooi)

Dadelik is geld in die geldmark belê en kon mens deel in die voordele

Die ooreenkoms deur die jare goed gewerk. groot besparings meegebring - in besonder sedert aftrede.

Absa se boodskap gedateer 1 november 2017 dat vanaf januarie 2018 die balans in die tjekrekening nie minder mag wees r 15 000.00 om die voordele te behou het betrekking

Verstaanbaar dat dit van toepassing om kliente (nuwe) wat wens om op bankoste te bespaar.

Kan dit sondermeer van toepassing gemaak word op kliente wat reeds die voordele het deur in die verlede geld in ander rekenings by absa belê het.

Indien wel kom dit na my beskeie oordeel neer op 'n eensydige verbreking van die betrokke ooreenkoms

Help my asseblief reg.

Vriendelike groete
P d f kok

Naskrif - ongevraagd. indien ek die verantwoordelikheid gehad het om die boodskap te kommunikeer sou ek dit met dieselfde moeite en? koste deur middel van persoonlike e-pos skrywe gedoen het. dit sou ook die geleentheid skep om die redes vir die besluit aan die betrokkenes te kommunikeer. ek is van mening dat die wyse waarop dit gedoen is nie alleen onprofessioneel maar ook onsensitief is.

Sure Phase notifications - ABSA, once again, decided without notifying or warning me, that their banking app update automatically links the device on which the APP is installed, to be the default Sure Phase device and number for notifications.
I was advised by their internet banking consultant telephonically ( 28th October 2017) that I must go into my branch in order to link my non-app cellphone number back as the Sure Phase device, before deleting the App on my tablet. I did this at the Key West Branch on 04 November 2017, and once again, they failed to correct the problem. I now do not have access to certain Internet Banking functions, as there is now "no device linked for the Sure Phase Notifications".
Key West manageress and her "specialist" need to be sent on training courses to educate them on how to perform all required tasks in order do their jobs. They also need to be educated on "how to listen to their customers", in order to fully understand the problem - not jump to conclusions and then fail to fully understand the real problem.
This is the fourth time in as many years, that the Key West branch has not been able to rectify a problem. I am truly going backwards with ABSA bank.

PS. I am still waiting for their promised "call back".

I am once again fed up with the incompetency at absa!
Number 1:
I haven't been able to log onto my interenet account for more than a week now. I haven't been able to pay most of my accounts because of absa.
Today I personally went to westgate and stood in the queue at the bottom branch for ages. Eventually the consultant "reset my account". Due to the fact that there was no cell phone receiption, I couldn't test the account.
Tonight at home, I managed to lock on for 30 seconds and managed to pay 5 of my accounts before the account shut down again.
The account refused to open and spit out the mesage "authentification failed visit the branch.! So once again i'm not able to pay accounts. I do not have the luxury to"visit the branch"every day. The""[protected] number is also not working.
Number 2
The auto teller swallowed my debit card more than a month ago.
It's been an absolute struggle. I didn't have the time today to stand in the other queue for ages for a new card. Other banks immediately, when they retrieve your swallowed card, deliver a new card to you at no cost.

I am really fed up with this constant frustration with absa.

Karin van greuning
Acc no [protected]

I did a cash send to myself, the ATM did not pay out the amount I phoned the number on the ATM and the person at ABSA said they cannot help me I must go to the bank. At the bank I stood in a que for more than an hour filled in a complaint form and was told it willl take 48 hours for my money to be back into my account. I phoned to ABSA today at 1:30 waited 20min a person answered that said they can't help me without a reference number and I said I don't have one and they put the phone down (unbelievable)
ATM: 08265
Sasolburg Plasa
Date: 26/10/2017
time:11:20
Amount: 1000
Complaint locked with Regina Pietersen

I have never in my life had such bad service as with Absa. My son who is still in school has a 32 days notice with Absa. I have been trying to Fica his account for 6 months. Every single time I go to Absa in Braamfontein as it is close to work they have a new requirement or story. After spending 2 hours in Absa yesterday I gave up and walked out. I rent a house, took the rental agreement, water and lights, Vodacom account and my bank statement from Standard bank showing my address but still it is not right. The postal code on my bank account shows 1760 and the system says 1759 so they cannot fica it. How pathetic. I went to Standard Bank with exactly the same documents and it was done within minutes

Policy No. : [protected]
Claim No. : 3314730

I would like to lodge a formal complaint about bad services I am receiving from ABSA Home Loan Insurance for my Geyser. I reported a faulty Geyser on 28 August 2017 which does not have hot water. A local plumber was appointed to fix my problem but has since failed to do so. This is now more that two months since reporting the incident but has not yet been fixed.

Can I please request you to please appoint a competent plumber to sort my Geyser.

Should you fail positively respond within 5 business days, I will lodge a complaint with the Ombud.

Kind Regards

Zola Soldati
[protected]