ABSA Bank
Reviews and Complaints

Date of entries: 04.09.2017
Description: Tollgate fees. We have made a return trip from Rustenburg to Pretoria to Rustenburg. Entries on my credit card account 18.08.2017 - 17.09.2017 were made as tollgate fees from Rustenburg to Pretoria to Rustenburg and again to Pretoria, but we definitely never made this trip 3x.
Desirable resolution: Request at least for ABSA to look into this matter and to resolve the complaint.

I hereby wish to extend my sincere gratitude to the Branch Manager and Financial advisor of Kirkwood ABSA Bank for their personal commitment in delivering a most professional service to their clients that extends far beyond comprehension of any words. They both carried us through a tough and most difficult time and we as a family salute them for their kindness, empathy and sincere assistance.

I made a wrong EFT payment amount R6324.30 instead of 624.30
Ticket no. 2245543 was mailed to me

From my account via internet banking no.[protected]

to account at ABSA Dr.J.Schutte Horizon branch code 632005
account no.[protected]

Date: 11/12/2017

It has been 20 days, with which I am rather unhappy
I have phoned sent 72 mails
When will this be resolved

I went into an absa bank Tzaneen branch business banking this morning 05/12/2017 and was serviced by a teller with a number 000854 this woman was so unprofessional shouting and yelling cause I did a personal banking at a bulk banking window despite the fact that I had a huge amount to deposit I am really thinking of changing banks. This is appalling

I was owing Absa R56k for my car. In November I decided to pay R51k and the outstanding balance was R5600. The initial installment was R10056.68 and the outstanding balance on the account end of November was R5600. On the 1st December a debit order of R10 056.68 went through . My account was then credited the difference R4 423.00. The full amount owing has been paid. As I am unemployed, I am trying to settle all my debts. I called Absa to request a paid up letter. I was sent an sms with no explanation that I should pay R4k to settle the account. I have paid everything that was due. My account is on a credit. What is the R4k for?

I approach Absa Jan kemp in early September 2017 to assist with an NPO account. All documentation were submitted but with no response. In October 2017 I went to their Hartswater Branch to again enquire about the progress on the account . I spoke to the enquiry lady and she refferred me to your Kimberley Branch to speak to one of your Business Staff( Jody). He then advised that he needed a Resolution from us. Same was submitted to him the next week. Its now almost more than 3 months with still no account. Instead I was advised by the Local Branch that the Business Consultant is overloaded with work, when I enquired again for the third time. I find this customer experience really unacceptable. No feedback even hence we as clients have to do the follow ups. I personally work for the Financial Dept and is this customer experience really very dissapointing, to say the least. Our NPO cannot register now hence the delay caused from the Bank, to open the account and is everything a stand still... ...

To whom it may concern
I'm very unhappy about this I was suppose to go on debt review at the end of December but u guys decided to block my card on the 29th funds were deposited on the 30th and now I'm stuck with no funds I opened a savings account [protected] and now no one getting in contact with me about my money please I'm very frustrated about the service I've been getting and actually thinking of banking with another back please can I get some answers now cos this is getting out of hand contact me on [protected]

I opened up an account about 6 months ago ([protected])
I however never really activated it as I was not ready to use it. Last week I got a letter of demand for the monthly fees due, putting the account in overdraft. I went to the branch at N1 city that helped me nicely but could however not issue me a card as the 'fica' process needed to be finalized. I got a sms on Monday stating that the documents are fica compliant. I went to your branch in Heerengracht and they told me that your system refuses to allow them to issue me a card. Thus I am unable to use this account.

Please close this joke of an account and refund me my R1000 that I deposited on 25/11. As I am not at fault here I expect you to refund me the "fees" accumulated on this account.
It is clear that you never intended to allow me to use this account.
Waiting in anticipation for my refund
Hennie Manson

TO WHOM IT MAY CONCERN
I have been appointed as Executor of my deceased Fathers Estate. I went into ABSA Bank Klipfontein Branch (Witbank) to request that the Estate Late Account be opened so that all the money could be transferred into the account. This was done in September 2017. I was informed in September 2017 that the Estate Account has a hold on and that the money could not be deposited into the account because off the error. To date and after several visits and phone calls to the branch the error has still not been resolved and it seems to me that your personnel absolutely do not care that the Estate needs to be finalized so that the money can be paid into my mother's account. The money is now becoming critical to ensure that her health and medical accounts are paid before they are handed over for collection.
I would appreciate it if this matter can be resolved urgently as it has now been nearly three months that this matter is pushed on the backburner by your incompetent system and personnel.

Regards
Pieter Venter
(Cell no.: [protected])

An employees' salary was paid into his account while blocked for FICA purposes. I have emailed [protected]@absa.co.za and requested that the amount be refunded to enable us to pay it into another account without any response to my request. The employee and his family is dependent on the salary to survive so it is critical that it gets resolved as matter of urgency.

I did a upgrade on my telephone and now my account is freezed. I phoned [protected] and was put through to 5 different people who could not help me to unfreezed the account. I went to the Harrismith branch twice and they send an email to them to unfreeze the account. It's been 6 days now that I cannot pay me creditors and therefore could not order meat for my butchery this week. account [protected]. this is very bad service as I am running a business. AM KUHN T/A BILTONG EN BRAAI. I thinking about closing my account and go to FNB instead. ID5807290040081 TEL [protected]. Biltong & Braai are a ABSA client for 22 years. what happened to customer service?

My business name is Blaauws Worldwide Transport and General Services(Pty)Ltd.
Account of my business being closed due to documents needed by the bank that I sent the banker almost 2weeks ago, now 2 days before money must go into the account as normally for the past 2 years she the banker telephonically told me after I phoned her the papers she sent me are to be done inside the bank, and she will only be able to do it on the 5th December 2017. After the email state sign and email back to me. The services given to my business by the ABSA Uitenahage branch and banker Ashlynn Schambrill is very bad. First time bad was 1 year ago the bank found not even give me car finance same Uitenhage branch, Nedbank Uitenhage over the street give it to me and I am still happy. My business I build with my own money the only thing I do is to bank with ABSA. Why I don't know!
NB. My contact details is [protected]/[protected].
If thus mess is not sorted today as money will go into my account today and workers are to by payed tomorrow and my other accounts I will move my business account to another bank as I can ABSA don't care about small businesses as it say all these years.

NB. If I was a white business man she would have treat me different but because of being black and in business thus happen it has always been the problem of the ABSA Uitenhage branch for years!

Trying to set up online banking

Good day, I have been battling for two days now trying to set up internet banking. We spent the whole day in the bank trying to sort it out, I have been on the phone non stop. When i eventually got through yesterday afternoon after holding for an hour they dropped the call on me. This morning i finally spoke to someone in the online banking, after half an hour on the phone he said he would transfer me to the technical side and gave me the number just in case the call drops (clearly you know this is an issue). The lady on the other side answered and said it was wrong the department that they transferred me to. I asked her if she could transfer me to the technical side and she said that the system does not allow her to transfer calls. I then proceed to dial the number given to me by the first consultant that i spoke to which is: ********** . And this was the cherry on the cake, the number does not exist. I have never had this problem with my FNB account, this problem would of been sorted out IMMEDIATELY

Claim no: 3176192

Its been a year since this claim for Fire damages was initiated with ABSA.

Marietjie LLoyd is the claims handler but refuses to respond to emails providing feedback on this claim.

At first, there was no feedback on the installation of the kitchen units until I resorted to using the complaints channel and now I am getting no feedback regarding the tiling of the Kitchen.

I have tried contacting Marietjie LLoyd numerous times but she blatantly refuses to acknowledge my correspondence.

For the past year, I have been living like a nomad, because ABSA appointed incompetent contractors who did not do a professional job the first time.

I am now having trouble getting the Tiling in my kitchen sorted.
The contracted company has been giving me the run around from the 29th of Sep 2017, when I first asked them to proceed with the tiling.

The selection of tiles were emailed in March 2017.
However the tiles were only bought in Nov, as the company had lost the original emails. I had to resend the mails with the selection of tiles.

Then appointed contractor then hires another contractor to do the tiling on their behalf.

Tiling started at my premises on Friday.
However with no respect to my property, the contractors dragged Bags with chipped tiles through my lounge floors. They dropped cement/tile grout on the lounge wooden floors and then walked over this as they continued with their tiling. As these are wood floors, they are easily susceptible to scratches, and damages.

The Tiling company did not take any precaution to protect the lounge floors before starting work. Furthermore there is a back entrance for contractors to use and bring in their tools, however they ignored this preferring to use the lounge entrance and doing their cutting on my front lawn.

Getting hold of Marietjie LLoyd to inform her, that her contractors have once again bungled up, is impossible.

Attached are the emails to ABSA.

From: Singh, Mirashne
Sent: 28 November 2017 09:08 AM
To: '[protected]@absa.co.za'
Subject: RE: Claim no 3176192

Hi Marietjie,

Please let me know what is the status of the tiling at my place.

It's been over a year and ABSA has still not completed the claim.

Thanks and Regards
Mirashne

From: Singh, Mirashne
Sent: 22 November 2017 10:16 AM
To: '[protected]@absa.co.za' ; 'Mcunu, JOSEE: Absa'
Subject: RE: Claim no 3176192

Hi Marietjie and Josee,

I have not heard anything from you regarding the tiling of the kitchen.

This is becoming very frustrating as I have to keep chasing you guys on work that should have been completed awhile back.

I am now ready to take this further.

Thank you.

Kind Regards
Mirashne

From: Singh, Mirashne
Sent: 14 November 2017 09:37 AM
To: '[protected]@absa.co.za' ; 'Mcunu, JOSEE: Absa'
Subject: RE: Claim no 3176192

Hi Marietjie and Josee,

Please can you let me know the status of the tiling and remainder of repairs to my kitchen.
Bienare services are the contractors who are doing the tiling, however they are not giving me a definite date as to when they will start.

I have been calling since the 29th September, but everytime I call, I get told they will get back to me and nobody does.
This needs to be completed before end November.

I will await your feedback.

Thank you.

Kind Regards
Mirashne

I have now phoned and spoken to more than 10 agents including management over the past 4 weeks. An email was received by me from ABSA to inform me my credit card from ABSA is paid up(ending with 2026) and a refund on this account needs to be done. I have immediately responded with my banking details for this account to be refunded and closed as I need a paid up letter. I have spoken to a manager as well and till now nothing was done. I have never experienced such bad service in my life.

A claim was lodged after being struck by the storm. We waited for the assessor to come from Pretoria. He finally came and made the assessment. That was the last time we heard from Absa Insurance. Do you have a hierachy or preference for finalising claims. Don't you find it disrespectful to leave your clients unattended for this long period of time. Whatever happened to emergencies. Are you may be contemplating the way to reject our claim. Why are you stressing us

To whom this may concern

After several phone calls to your customer service to try and change the telephone number that RVN's get sent to in order for me to be able to access my account, I was finally advised to email [protected]@absa.co.za with certain details. The ticket number I was assigned on 4 Novemebr is:[#ID: b8791df6-jVFc-aYhO-LwhJ-7mv8swrp8NTo#].

When I had not heard back I phoned customer care again and I was then told to email [protected]@absa.co.za with the details needed to change my telephone number. I did not receive any response to this email.

I then forwarded this email to the [protected]@absa.co.za on teh 11th of Novmeber and received the following ticket number:[#ID: 56c96e29-mfJA-aOfz-QLVV-8mqTDhbo8U11#].

I am currently residing in the UK and will only be returning in April 2018. I really need to be able to access my account ad I am very concerned that I have passed over so much of my details without getting any response.

I submitted a claim on 23 Oct and to this date 27 Nov it has not been attended to.

When I phoned your call centre the agent admitted to me that nothing had been done with my email since 23 Oct

I was given the number [protected] for complaints and no one answered.

My claim number is 3341628

I request payment of the claim R7365 by end of business 28 Nov 2017 please

Good Morning

My name is Collen Malapa.

On Saturday morning I had a problem with my card pin code and I went to Absa New market (Alberton) for help. On arrival the lady by the name of Janine Ray assisted me. I was so disappointed with her service, she was so unprofessional, impolite, impatience and very rude. She was unable to use words like (please, thank you, or Sir) when she was assisting me. I asked her to give me somebody else to assist me because I could see she was not interested in my solving my problem, she then stoop up and never inform me she was referring me to consultant, I was left unattended for five minutes, after a while another gentlemen came, he assisted me in less than two minutes. I suggest you give Janine Ray a short course in Customer Service because I feel is so incompetent and she might tarnish your good brand.

Thank you.

Kind Regards
Collen.

We reported cracks in walls in out outbuilding in September 2017. Nobody contact me and I contacted them again. This time they asked me why did it take so long to report. After explaining they send us a e mail saying the will appoint an accessory. The accessory came out and said that ABSA will not pay for these cracks as it is movement of the ground. After 12 years us paying our building insurance with one claim for a geyser, they cant fix these cracks? Really bad service from Abs because they to date did not come back toe confirm what the accessory said. I think Abs is making money with this building insurance which we after this claim will take all 3 houses insurance to somebody else. To date nobody has contacted us to explain.