ABSA Bank
Reviews and Complaints

In December I was at your Eastgate branch to open mega u accounts for my two kids. Sepati a consultant was assisting, she opened the one, processed the second and told me that her name was too common and had to be review, so the accounts was opened and she could not issue either of the cards. She further advised that she will call to collect cards and process pins. Two weeks later and numerous calls for feed back was left unatttend by both manager and sepati. I then went to small branch in town and was advised that all this was so uncommon and that my one daughter account was open and other not. Never the less I went to the springs mall bank again last Friday to open an account for the child and myself. It was 14h00. The lady that was suppose to advise us where to go, was playing games on her phone, when I asked at the door who could help she sent me to a consultant who when she started I was told that I must move again by the same lady hired to direct customer because she did not realise that there were four ppl before me unhelped. I asked her to call her manager, she made me wait for 15mins, so I asked another lady to call thee manager. Who said she will look into the matter. Does Absa really care about their customers? The only reason I considered Absa was the halaal option,

I first called the bank to make an arrangement. They told me they can't arrange for immediate payment debit order, I there for arranged to additional amount to be deducted on the debit order day but that was never the case, one of the collection agent called we made arrangements for monthend of feb going forward but I tell you everyday I get a call telling me I don't pay my account and these no arrangements. ABSA collection is useless..

i opened a savings account with the intent of saving, i travelled to USA for a few months and i tried to check my balance at the atm but it said its not authorised, i tried to register for internet banking but the tvn number is sent to my SA number [protected] and i dont have an option to send it to my email: [protected]@gmail.com, i emailed [protected]@absa but they responded and said i must go to the branch ? which branch ? im at the USA. i did explain that but im not getting assistance, all i want to to activate my card for international use and receive the tvn number on my email listed above, when i opened the account the lady that assisted me advised that i will be able t use the account overseas, i also sold a my house and im expecting a lumpsum in the same account so i can invest but the way things are going i dont think its worth it.

my account number is: [protected]
kabelo ramawela

Please kindly assist please, what are my options of getting my car back, my car was repossessed last week Tuesday with a month in arrears.. I have been served sermons on my old address since September but the collector guy traced my new address and got all details and checked my account that I have paid all except the coming new month which was not yet due this was around September and he wrote a comment on Absa papers that I moved houses and he checked the account and I gave proof of payments.he was happy and left without any query and said he will minute and update them on the system..all this was in September and everything was ok.. just last week in CBD a group of hudlums came with 4 cars corned me and asked for the car, I refused at first and showed them my bank statement until that I'm only oweing December but they said No that I owe 3months, they refused to look at any paper, I asked for their court order and they printed one from the boot of the car while I still refused . They took their phone and called the police to enforce the law.. as a foreigner which they have started the xenophobic attitude that how come I can afford such a car what am I doing and where do I get money from .. I was So irritated the manner they handled me and my wife that I just handed over he car. Even though I changed address and the new one showed on the bank account doesn't that mean I have changed it and they even send me invoices by email..my insurance is intact for years of having the car.. even though I never knew I needed to registered the change of address officially apart from changing it inside the bank.i am was humiliated rough handled and assaulted by the hoodlums that came to meet me..I have never missed 3months and I always pay double even if I miss my payments..
The sheriff was not present when this happens and this too is even against the law.. I was treated like a common criminal in the mist of the CBD, as if I stole the car, they never showed their identity card of who they worked for neither their identity book.Even though I changed address and the new one was showed on the bank account doesn't that mean I have changed it and they even send me invoices by email..
Out of 72 months I have paid 31 months and we on the 32nd which is not due till the 14th.. They even had the connection with the police because they called their guys on cellphone and within few minutes they where by us..
I have credit card with ABSA also loan of 2years which is Almost paid up so I wonder why I deserve this treatment...
I have been loyal to Absa and never had issues with them, I even left Nedbank to Absa but the attitude and vibes I get shows me that Absa have xenophobic elements in their organizations.. I actually contacting you so that you can do some remedies...
I have all documents of previous guy that came, his id and documents we signed on when he came...

Will wait to hear from you before I go to the media .. appreciate you lot

Regards
Victoria

I bought a Chevrolet utility bakkie last year December and the bakkie is giving me problem I took it back to a garage they say I can't cancel the deal they will have to sell the bakkie first to pay back the money which the bank finance me. And now I want to buy another bakkie still waiting for them to sell the bakkie and worse I still have to pay the bakkie which I took back while it's on my possession. Please help me.

I need to remove a debt concealin hold from my bond account [protected].. I don't know how and when it was placed on my bond account.. surely Absa staff can draw reports and contact the relevant people so that the hold can be removed.. but instead of helping me and going the extra mile.. they all explain me what they suppose to do.. but don't do to help me.. please who can help me to sort this out.. I beg and plead for assistance..

Hocvetting and absa clearly dont worry about me as an absa clientPOOR SERVICE FROM ABSA AND ABSA HOCVETTING clearly theyre playing fir tim to get yet another payment from me on the 28th of this month its frustrating that they always say that were waiting for the signed documents to process your request ...ive done that MULTIPLE times! Ive got my proof and sent emails ...but ...nothing !

We have been clients of absa for many years. And have been paying our home loan for many years. Due to the fact that our re-payment of our home loan is deducted from saps salary it sometimes happens that a short payment of the loan re-payment may occur when increases occur. Due to my line of work in saps I am regularly deployed within the country, and cannot always approach my hr offices to rectify short payments, due to the continuous increase of our inflation. This said, our problem with absa is, that they are no longer interested in good customer relationships or in keeping the good faith. Not only did we requested absa home loan division to please contact on a specific contact number when this happens, they keep on phoning the incorrect contact number. We pay absa over r6000 on our home loan, and when for e. G. R150 is short paid, absa request payment of the r150 + r177.00 just because it was short paid! On the 8 january 2018 (14:11) I phoned absa home loan division and inquired about the fees. I spoke with lebogang, who promised to rectify the phone number, yet a day later the wrong phone number was contacted again, and it was also promised to me that a more senior person will contact me back in order to resolve the issue. Today is the 19 january 2018... Yet no phone call, or e-mail, just the same redicioulous request to pay the short fall plus the r177 on short falls. It is absolutely dictatorship/communism to charge me r177 on a r150 short payment, after you already received over r6000. If you have received no payment or half or less than half, it would have made more sense, which was not the case with us.! It seems to us that you want to enrich yourselves and are no longer concern about your client. Did absa not made enough money out of us, from our home loan? We will be paying you almost double the amount that you actually borrowed us. Not to mention your high bank fees on all our accounts! Please contact me on the correct number that I gave lebogang on the 8 january 2018 and not to ask me when I will be paying the money but rather thank us for payment on our home loan every month since 2004! Regards andrew (you will receive the same response to your home loan division email)

Good Day
Claim Number : 336 3448

On 17 November 2017, I submitted a claim for Water Damage to my building (Garage) The water started to make a mark but up until today 18 January 2018 the ceiling is busy collapsing and the water is draining through the ceiling.

I Received a sms that Risimu Trading would assist me with the damages. A Quote appointment was scheduled for 25 November 2017 (Saturday). I phoned Risimu Trading and the lady at their company confirmed another appointment on 1 December 2017 between 9 and 11. A gentle man by the name of Joe did come to my house and inspected the roof and at the geyser. On the 14th of December 2017 I contacted Mr Joe to asked when we can expect repairs to begin but with no avail.
So I contacted ABSA again and Absa sent me another sms confirming appointment with Risimu Trading on 29 December 2017. The contracter did not come and called to say they will confirm a new date.

On the 5 January 2018 I still haven't hear anything from them and I called Absa again to tell them about this situation and informed them that another room in my house has got water damage. Since I reported the last damage the contractor keeps phoning me quarter to 7 at night to ask if he can come the following day to do repairs? When I told them about the other water damage they said they will first have to come and see and send another quote to Absa.

I don't know how ABSA does its business but I cant phone my boss at 7 in the night and tell him I wont be able to come to work the next day because ABSA called me and said they are coming the following morning. These things need to be clarified during working hours so that arrangements can be made regarding my leave.

This is the 3rd time Absa is going to do water repairs to my house since 2016. And I really don't know what I should do? I keep paying the R500 contractor fee but so far my water damage doesn't receive the right attention.

I would like to know what the following steps will be to correct this matter as water keeps coming through my ceiling in the garage and my other room has got water damage marks (don't know if that ceiling will also be damaged by the time Absa responds).

I would like that Absa responds in writing as I will not accept any more phone calls:
1) as to tell me what possible steps will be taken to fix my water damage for once and for all.
2)Who will I be in contact if the work is not done or correctly done.
3)To whom can I report this matter should ABSA not be able to address this matter? Please provide email address.
4) Because I have now 2x water damages in the house, will this matter be seen as 1 repair or be quoted as 2x repairs?
5) Seeing that this is now the 3rd water damage since 2016 which ABSA has still not corrected. Can Absa please provide a decent contractor that can sort out this mess?
6) Or should I get a contractor and sent the bill to absa?

Please respond back to me in writing at [protected]@vodamail.co.za.

Good day,

On the 29th of December2017, I Charmaine Venancio paid an amount of R2000-00 from my Absa Bank account into my son's Standard Bank account which was actually a wrong account number. I phoned Absa Bank on the 31st of December 2017 to find out whether the money has gone through and they told me that due to the Public Holidays it will take 3 to 4 working days. I asked them to reverse the money for me and they said that I must rather wait for the working days. After waiting the days, I had to find out that it was the wrong account. I have been trying since the 4th of January 2018 for someone to assist me in recalling my money.

Can you please do the necessary reversal for me.

I have been banking a loyal client with Absa for 28 years now, and the first time I need the banks help they do not want to help me.

I am so disappointed, you always hear how absa bank adverts tell everybody how you can go to them for help, but when you do ask them, they have one or the other [censor] story. Sorry for my French.

I am seriously going to look for another bank were they actually to help the people like they say in their adverts, and not just to get you business and from their, they are not interested at all to help their clients. I will most definitely not recommend your bank to ANYONE.

You can contact me, that is if you are going to help me at [protected]

Regards
Susara Aletta Botha

On 2017/12- 29 and 30th I was defrauded on my ABSA gold credit card. On the same day I visited my local ABSA branch being in Panorama, Cape Town and cancelled the card. I was told that the fraud declaration section will be handling the investigation into the fraud complaint. on 2018/01/05 I received a email from Vanessa Johnson of your fraud section requesting that I complete and forward a declaration pertaining to the defrauding. I submitted this on the same day of the request.
After I have heard nothing from them I attempted to call Vanessa Johnson on 2018/01/11 on numerous occasions at 09:59 and 12:08 clearly stating the reason for my call. Till date I have not received any feedback from anyone.
If for some reason Vanessa Johnson is not available could you please appoint someone to look into this case. I was given the reference number:
EC: 7837c0e3

Regards
Ryno Geldenhuys ID [protected]
[protected]

Why cancel my internet banking without my consent?
And when i try to contact you, you don't respond to my emails. On top of that, you keep me waiting for hours on the phone!
I informed the person I was exchanging emails with that I cannot go to the branch because I am currently in India and I desparetely need my internet banking working.
I am so disappointed.

We had a life policy with you. We paid it upfront. My brother got murderded. Now you have suddenly selected our polocy for auditing. It was supposed to be paid out 48 h after claim. Now we cant pay for everything. Not everybody have money for a funeral thats why we take out a policy now you want to keep our money for 15 days longer. I dont think that is fair.

I am writing this in regards to my Absa account that I have been struggling to close now for more than 3 months.
The reason for the closing was because I paid over R2000 a month on bank fees, which to me was unacceptable.

I visited the Ermelo branch several times to close my account and every time I was told it can not be done.
So now because of that, debit orders, that was also cancelled just kept going off which ended up in the account now being in arrears with almost R20 000.

I logged a complaint online and one of the consultants, Sholeen, were the one who eventually assisted me. I sent him the mails where I cancelled the debit orders that continuously went off, because he asked me for it. Up until now I have sent him several mails with absolutely no response. I still have the proof of that.

Now, my problem with this whole situation is, I went into the bank again on Saturday and my account was closed immediately. Why was this not done the first time I asked for it. Now because of that negligence the account just kept on going into arrears.
And now you expect me to pay the arrear money.
I will not be held liable for that money as I asked for more than 3 months now for that account to be closed and it was never done.
I have mails where I asked for the debit orders to be stopped, which also never happened.

This is not my mistake and I am very sorry, but I will not be liable for that money.

I need this matter sorted out urgently, as I logged a second complaint with head office, as Sholeen never responded again, and still nothing happened.
It is because of terrible client service that this problems persists.

Afterwards I went back to the branch and spoke to a Aletta Roux. She advised us to write a letter about what happened and she will have the matter sorted out. She was also able to stop the account, according to her. Now I am very confused as to why she was able to do it but the other ladies could not. But now since the 12th of December I also did not receive any feedback from Aletta.

I am very disappointed in the service Absa is giving and I can assure you that banking with you guys will never be an option again.

Disinterested, incompetent staff in the ABSA fica department. Given the number of complaints I have read about your fica department I would like to put out a challenge to Maria Ramos. Interview a handful of your customers to find out what they are experiencing at the hands of your staff and then tell South Africans that you are satisfied with your customer service. I have been trying for 7 weeks to get my 90 year old mom's account fica compliant. It is a disgrace that a senior citizen suffer ing from dementia is treated this way buy your staff.I dare you Ms Ramos talk to us.

I am an Absa account holder and my account number is [protected].Yesterday my account was frozen and no message was sent across to account holders about the so called FICA act.Many account holders including me experienced unnecessary ques and were not satisfied with the service i got.I lost my passport due to theft last week and i went to the bank in Germiston in Meyer street but the consultants told me they need the original passport yet i had told them i have certified copies and an affidavit from the police.Where do they expect me to get the original document as the money in my account i had intended to travel to Zimbabwe to get a new passport as i had already applied for the new permits issued by the home affairs. How then do i travel to Zimbabwe and commute to work and buy food as my account has been frozen and i am stuck.I tried to explain my situation to the consultants but there was nothing they could do to help.I expect a telephonic answer from the would be Absa authorities as i need to travel by weekend to get my new document.

I specifically changed to the Private Bank exceller package in mid November as it includes the Dragonpass benefits. I have been to 15 airports in UK, France, USA and Canada since then, and despite several email to Mr Chiloane have not been able to use the Dragonpass for Airport Lounge access.

The only response from Dragonpass was an false accusation that they have given 11 passes to me, sent to some unknown email addresses and that they will not give me any more passes. I have up to date not been able to use any passes for lounge access, and have not received the 11 passes they claimed to have sent.

The last response from Mr Chiloane was on 21 December that is was escalated and will be sorted out. It has not happened yet.

As mentioned in my email of this morning to him and Ms Mabena, my family and I will be travelling to the UK on 4 January and need the lounge access there as we have a 7 hour overlay after a 9 hour flight.

I need this issue to be sorted out before that

After I received my pension money I discovered thatthat my physical address was changed from pretoria to randburg without my knowledge, ii never lived in randburg in my entire life and I need to check who changed or authorised the changes.I have more than 23 years with absa. I never experienced such, may you.please investigate who changed my physical address.
It is evident that somebody was able to.access my account anytime. Please I need the information as soon as possible

an un-authorized, amount was taken off my account, its not the first time, not the second time, i have tried to call the helpline twice but unfortunately the phone keeps cutting, I have visited the branch on several occassions i was told to send through documents and letters, and i am yet to hear a response two months later, iam at this point where i am about to publicize what kind of service i have received from absa, and then i am going transfer my entire absa profile to another bank.