ABSA Bank
Reviews and Complaints

Policy No. : [protected]
Claim No. : 3314730

I would like to lodge a formal complaint about bad services I am receiving from ABSA Home Loan Insurance for my Geyser. I reported a faulty Geyser on 28 August 2017 which does not have hot water. A local plumber was appointed to fix my problem but has since failed to do so. This is now more that two months since reporting the incident but has not yet been fixed.

Can I please request you to please appoint a competent plumber to sort my Geyser.

Should you fail positively respond within 5 business days, I will lodge a complaint with the Ombud.

Kind Regards

Zola Soldati
[protected]

My name is Yassin Galant and is part owner of a business called Megamind Creation CC.
In my personal capacity i'm banking with Absa bank all my life.
My business is with Absa
We are a 100% BEE compliant company Megamind Creation CC.
We landed one of our biggest projects so far and went to Absa to assist our business with a loan as we need funds to run this project.
Absa is avoiding our call for assistance and is causing us to have massive delays on our project.
Although we've provided Absa with all the necessary documents that they requested from us do they still find a way not to assist us.
We are busy with our biggest project this far and our bank does not stand by us, and might stand a chance to loose this project due to Absa.
I've asked myself already whether we banking by the wrong bank or is this the bank that will really make a difference in our lives.

We have a problem with making payments through ABSA Business Integrator since last Friday. Electronic banking cannot solve technical problem on ABSA side. Very critical we have to make payments for North-West University. We cant upload batches for payment. As soon as we transmit batches we get a report showing preloaded benificiaries oploaded been rejected. We do not make use of preloaded benificiaries at all.

I have received a call from an agent advising that my vehicle is in arrears of R6300.00 and I need to settle amount or face losing the vehicle.
My issue is that in August I dealt with the same situation whereby I made sure that all arrears that I had were settle in full. To receive a call 2 month later saying you have new arrears is another thing.

Another thing August statement and October statement to do correspond

Absa has a policy of us which they kept as guarantee. We have sold the farm and absa has cancelled the need of the policy. After many letters and promises absa has still not returned our original policy.

Office: +[protected] | Cell: [protected] | Senamile.[protected]@absa.co.za
absa, 7 Trinidad Parking, Lake View Terrace, Ground Floor, Richards Bay, 3900
client code : rautete003
policy number: [protected]
security code : 2404745
We refer to the above and wish to advise that we no longer have any interest in the abovementioned policy.

Good Day

I really don't understand why we don't receive the original policy documents, client is really upset, why can't we get this right?

He is going to take it further, it's been going on since June.

Regards

Juane Slaughter | Relationship Executive | Absa Retail & Business Bank | Absa Pongola

And still no response from ABSA. We are really upset and they leave us no other options but to complain through you.

Our geyser burst. We are insured with ABSA. We logged a claim. CLAIM 3311514. The assessor from ABSA came to inspect the damage. We used our own supplier for the geyser and sent in the paid invoice to claim the monies back. We used the hocclaimsupport email address that the ABSA hotline gave us )sent 6 SEP 2017. We had no response. I email again on 18 September 2017. I called 28 September and after speaking to a Mhlanga Nomfundo I was given the assurance that I will be sent the claim form. To date I have had no assistance.

To whom it may concern
I fell behind with my homeland acc +- 3yrs ago due to unforeseen circumstances.While trying to retify a judgement was issued, I understand abs was within their right as I defaulted.In the meantime I did everything in my power to get up to date which I did early 2016.So I am currently up to date and slightly in advance with payments and paying extra every month to maintain that. Current repayment amount required +- r 8500 and I am paying r 10 000 every month.

My problem at the moment is that judgement is still there for full bond amount and have been told by legal/credit dept I must settle +- r 550 000 bal of bond to have judgement uplifted.
Which I find unfair as I have +- 7yrs on bond still left as per my signed agreement.In the meantime I can not apply for finance/accounts etc.
Because abs will not remove judgement so my life on hold for the next 7 yrs.
Can you please assist I really need my name off tic, I understand abs does not want to reverse so if anything happens the do not have to lodge again.
But in all fairness account has been correct for over 12 months and feel abs should rebook at account
Bond acc no: [protected], Bruce Mclaren
cell no : [protected]
Your assistance would be appreciated
kind regards
Bruce

This is the second time there is a FICA block on my account and once again I have to wait for 48 hours for my account to be unblocked, even though I have submitted all the required documents and received confirmation that everything is in order. I first submitted documents end of July 2017 and once again on 12 October 2017, but someone forgot to take my name of the FICA list, this is the first time my account was blocked. On 16 October 2017 when I had to phone once again I was advised that this was the case and I had to wait 48 hours to have my account unblocked. Afterwards I was also advised that all of a sudden there was a chip hold placed on my brand new debit card, which was working fine two days before, I had to go waste another two hours as it could only be fixed at a local branch. On 29 October 2017 I wanted to use my debit card to make a payment and I once again I could not use my card. I then tried online banking - not working either! I phoned ABSA and after staying on the line for 30 minutes I was advised that it's a FICA block AGAIN! According to the agent I spoke to everything is in order and she can see that my account was confirmed to be FICA compliant on 18 October 2017. She promised to escalate the matter and lay a complaint on their side but this does not resolve the matter. I want it fixed immediately and not within 48 hours as this is a fault on ABSA's side not mine! It is unacceptable that they expect me to once again make do without any funds for two days after I have been compliant. I have to pay bank charges but do not get any service

On Sunday 19th I sent my son cashsend of R190 which he could not withdraw. On the unsuccessful slip he received it stipulated that the amount will be reversed automatically.

On Monday 16th, I went to my branch (main street, marshalltown) and I was told to give it a day. On Thursday 19 the money was still not in my account. I had to go back to the branch and a complaint was lodged (ref no. 3472004). Today is the 26th October and still the money has not been returned into my account. I called [protected] and spoke to Tsepang who told me that my complaint was close and she couldn't understand why if no why has even contacted me. She said she would send an email to some Annemarie and enquired.

For a big bank like ABSA, this is appalling customer services. I am not sure what is difficult to return my money because I show them proof at the branch and they could see from my account that the money has not been returned to my account.

Can someone action this immediately and return my money into my account before end of business today.

I am actually sending a copy of this to Hello Peter as I feel this is a case of neglect from ABSA.

I lodged a claim for a burst geyser on the 12/October/2017. Claim no.3341997. Plumb Pro Direct was appointed as the geyser installation contractors of which the managed to replace it within 3hours but then since we have experienced some structural damage another company Digital Assessing Solutions was appointed (Ref. 218481). The only thing DAS did since was to send me an sms informing me that they have being appointed by the insurance and all they are doing is sending me an sms to contact a person by the name Nokuthula0 ([protected] but when I call she's always not available.

I'm still waiting for them to make a physical contact with me as I will not keep on making the follow up calls to them as this is a very expensive practice on my side. Can you kindly make a follow up with them (DAS) as this is taking a long time.

Your positive response will be highly appreciated

claim 3335396
On 26 September I register a claim for a leaking geyser. Abs appoint Ormolu plumbers to assist with the geyser. Ormolu plumbers only replace the geyser the following day, leaving my family with no hot water. Yesterday 22 October at 17:00 the new geyser tripped the circuit breaker. I reset it 3 times without any luck. Today, 23 October I register a new claim to repair the geyser stating to the abs agent that the geyser was replaced about a month ago. Abs insurance contact THEMBRIDGE SERVICES to attend to the geyser. On arrival end inspection they informed me that the geyser was under warranty and they can't work on it. I phoned abs insurance to follow up on the claim and inform the abs insurance agent of the situation and they appoint Volschenk plumbing for the repair. Again the same story, they can't work on it, it's under warranty. I phoned abs insurance again at 16:30 while Volschenk was still at my house and hold on for 36 minute's without any agent answering the phone. Again my family without warm water for the second time. This is not acceptable and very bad service from abs insurance. Not abs insurance say can make this right, perhaps I must do the same with my insurance payment. Can't wait to near your excuse...

On 18 October 2017 I settled both my husband and my Absa credit cards from our FNB account. The reason why I only settled it on this date was because all fees charged to credit cards is usually around the 7th of each month, thus no interest and other charges will be outstanding. On Sunday 22 October 2017 I went to our local Absa branch at Waterfall Mall Rustenburg to request closure. There we were told that interest is charged on a daily basis. Now my question: How can interest be charged on a 0 balance and on purchase if I did not buy anything? Why did they charge me an additional service fee if it was already charged on the 7th of October and paid? I see this as theft. I also could not close the accounts as according to the lady working at inquiries the credit card department does not work on weekends but she had a conversation with someone at the credit card department n the phone. I will address this matter to the ombudsman as well. I was also informed that if I do not close the account today, (Monday 23 October 2017) further charges will be added to my account. Please advise as I would love to hear how your system works.

My name is nomalizo monica mteki .my vehicle is financed by absa ...this month they just decided to debit my account an amount that we never agreed on no one notified me of any changes when i phoned they told me its because my vehicle is not insured of which my car had had un interrupted insurance they just decided the amount for me I'm not even sure what cover that is I mean a big company like absa to just debit my account like this ..this has left me very upset as I work on monthly budget like everyone else they took the money that was for other debit others now I'm not only a bad payer to other companies but also I have to pay for unpaids with the bank I'm banking with and the second in charge I spoke with miss Naidoo when I called vehicle finance department was so un helpfull

On 10 October we went to the bank to change signatory for club acc inquiry department at phokeng said they don't know how to do it they will phone us they didn't phone, we go back after 3days .they said we don't have physical address in our minutes .on 19 October the same lady at inquiry CONY said the manager is not available she don't know how to change signatory. We intend to do withdrawn all our money to a different bank because we are not satisfied with customer service of absa.Our account number is [protected]

I called to find out about my oustanding balance than they said my acc was paid up and it was over paid i am sulposse to det a refund My credit card was over paid & i am suppose to get a refund from the debt review department from September 19 they said the money is reflecting it only needs to be processed but since then I have been waiting I think I must take this matter to the ombudsman because now when I call i am been taken from this one to this one they say they will call but they don't call

On Friday 18 August 2017 we called at ABSA in Linton Grange, Port Elizabeth. We went there to cancel our credit card. The lady advised us to pay R127, 66 which we did. She took the credit card and cut it up in front of us. Now, why the heck do we still get statements and reminders that we are not paying your bread and butter with jam every month. Please get back to us as soon as possible.
Mr Theo Wait [protected]
Mrs Sandra Wait [protected]
The account is in the name of Mr Wait.
If your records you have made enough from us for the past 11 years - no man - greed is a terrible terrible terrible characteristic
Not very wise to give account number or identity number on this "site" so best is you phone neh

We have been having problems with fica for over a year and nine months now, we submitted our documents as requested multiple times now.
We received a email from head office saying that our accounts will be closed if we do not comply, WE HAVE BEEN COMPLYING.I contacted our banker sooo many times I feel like I'm being a nuisance, so many trips to her office and still nothing is resolved.She hasn't been answering my emails or any of head offices emails, and because she is not doing her job our accounts will be closed, we are a NPO organisation and people depend on us but apparently we can not depend on absa, .it is just pathetic to say the least.

I was applying for a car (toyota quantum) which absa have special on it they declined it because of the affordability, I have another car that I'm paying which is I use in a business use and I'm also working, and I found that their system is not updated or the place where they pick up our information because they said to me im in arrears on this car I have of which im not bt I've give them everything that they need and what I don't understand the other banks aprroved the dear bt they don't have a special their deposit is high and im not banking with them im banking with absa my number is [protected]

Personal Loan application [protected]

Good day,

I applied for a personal loan on 11/12 October 2017.

I was advised by a lady (whilst speaking to her telephonically from the Westgate branch) that I will receive my payment by the latest today 17/10/2017 as the loan was approved. I also received an sms on 13/10/2017 at 7.30am from the number +[protected] that I need to contact my application point to arrange for the payment of my approved Absa personal loan. I have been battling for days to get a hold of the assessor Lerato Kodisang and I am getting told the exact same thing every day that I call: "She is still assessing the loan application".

I need to have this finalised by 12:00 today or I am approaching the Ombudsman for Banking Services.

Urgent feedback on this matter is now awaited!

M Pieterse
[protected]

I have settled my Credit card with ABSA in July 2017. After numerous calls to the call centre and this is still not updated and closed with ALL the relevant credit bureaus. I need to updated immediately as ABSA had 21 working days to do so and failed to do this. I am at the point to take this matter further as they are not adhering to their obligations.
Attached is the letter to confirm all is paid up.
My tel: [protected]