ABSA Bank
Reviews and Complaints

12 October 2017
ABSA Bank Help Desk
Customer complaints

I wish to advise you of the dissatisfaction I experienced when dealing with your Help Desk.
Initially it was 25 minutes before my call was answered and I explained that I had forgotten my password and needed to make urgent payments.
I was informed that forms would be emailed to me for completion. I again
stressed the absolute urgency and advised that the previous day an employee in the KZN Region had promised to send me the forms which did not materialise.
However, upon receipt I completed the forms and returned them immediately. I waited for an hour before contacting the Help Desk again which call took another 15 minutes before being answered. I was then advised that my email had not been received. After my insistence it was established that it had in fact been received. The employee that answered my call then redirected me to the person who initially took my call. After waiting and upon enquiry about the delay, I was informed that she was in a meeting. Needless to say, because of this delay I only managed to make a few payments before the cut off time.
Dealing with the Help Desk is a complete nightmare and because of this experience I need to seek another bank that is interested in taking care of my business and who are willing to be of assistance.

DOMINGOS DE JESUS

As discussed the problem that Freek is experiencing at Absa. From branch level he has been trying to get this sorted out but no success. He is really at his witt's end
Here are the basics:
In 1999 Frederick Johannes Spies ID no [protected] started a Transport company called Mahembe Transport reg no 1999/070746/23 with a bank account at Absa. Somewhere in 2002 he increased his overdraft facility, and Absa required that he takes out a policy that will cover the overdraft in case of death. This policy had an endowment portion and stands now at the value as per the attached.
In 2007 Freek sold the company to the Reclamation group as part of their transport expansion, and Freek took over Reclamation's fleet management as part of the deal.
He kept up the contributions to the policy.
He now wants for the policy to pay out its capital value, but it is noted on the policy that their is security to Absa for said entity. Momentum cannot release the funds to Freek before Absa puts in writing to Momemntum that:
"Mahembe transport CC has no liability towards Absa, and the funds can be released to FJ Spies for policy with detail as attached"
Unfortunately this thing has gone backwards and forwards for over 4 years now. Unfortunately Freek doesn't have anymore documentation relating to the bank account number, and Absa cannot find anything either.
I cc'd Freek on this mail. (his te no is +[protected])

It is 10 October 2017. I went to absa parow center to close an account and the account was fica locked. I submitted my proof of address and my childs birth certificate to the girl at helpdesk Nwabisa Mhlonyana. She did not speak much and did not seem to know what she was doing as she was asking the people around her what she must do, where certain dates are on the documentation and she didnt seem to know what to do.She was very very slow and didnt seem to care that we getting aggitated. I started to complain and she just said"Mr.Braaf it takes so long". After almost more than half an hour and her walking leisurely back and forth to the copier she comes to say I can only close the account after a day. Could she not have told this to me when the while process started.No, because communication was minimal at most. Poor pooor poor. I am thinking seriously of closing all my accounts with absa.

Its been three months since i applied for my cheque card. I have written correspondence to the Atrium(Overport City) branch which i can forward to you on request.
Iv been to the branch numerous times.
The card was not ordered by the consultant as she claimed she did. I wss at the branch every Saturday for many weeks to have the card linked which turned out to be a defective card. I was told by the consultants and branch manager Nellini Moonilal that the card will be sorted but to date i have had no feed back. I have left numerous mesages to be called back in regards to my card - but not one person cared to call me back.

I asked if it could please be delivered to me as a customer service gesture considering i have been doing all the running around at my cost.

I am currently receiving mails for monthly cost on a card i do not have.
This poor customer service is appalling.
Absa treats its customers with no respect, no customer service. The attitude is am embarrassment to the brand.

Natasha

My Initial purchase and finance on my Vehicle was done and approved the 22 November 2007 in Pretoria, Whereby no payments was missed up to me registering with NCR, I was advised not to pay for 3 months prior to my registration, and stopped payments from May 2007 . Payments went off on debit order prior to May 2007, 5 Mont’s of payments did go off in the beginning of 2008

Now You see I first registered With NCR in August 2008 also receiving my F17.1 on the 4/8/2008, I was then told to start paying NPDA directly from 1 of October 2008 which I did and also did not miss any payments all the years. This is why I started questioning the payments and why there is still an outstanding amount and why am I being punished for others mistakes and incompetents of something I never did wrong.

I started investigating after receiving a letter stating that I need to make arrangement for my natas papers from you. Upon me phoning ABSA I was informed that I can’t get it as I’m still outstanding R64000.00, how could this be after so many years of paying 8years 1 month to be specific, the amount of R215, 34000 was paid directly into NPDA account via eft and direct deposit over the years, Luckily for me I kept record of each payment maid.

I don’t know if this mail will fall on death ears again or if my request will be adhered to. I have asked ABSA on many occasions to please send me a detailed statement from the first day I purchased my vehicle (22/11/2007) and the original purchase arrangement documents.

At this moment I have asked NCR to provide me with proof that thy have distributed payment prior to the court order to ABSA as for some reason 17 Months of payments have not been recalculated in my investigation and lots of interest was added on top of interest, we need to get to the bottom of this account, the vehicle value is not even worth the interest at this stage.

Please be so kind to provide me feedback on which I have requested.
Ore alternatively please provide me with contact details and names to how I can speak to regarding my matter.

Account Num [protected]

Lodged a claim in JANUARY with them regarding a crack the developed in the gable of my house over the December holidays. This crack have now cased the lintel to sag. They send out assessor in AUGUST, who looked at it, as in not even getting on a ladder. Again Silence. I have called then a couple of weeks ago in September, just to be told it is with the ''specialist claims department'' and that I have to wait for the out come

This morning I called them again, just to hear that they have tried to contact me since August ( no sums, no emails, no calls bow) to tell me the claim has been rejected based on the measurements the assessor gave them...he did not even get on a ladder or take out a tape.
Worst part is we are in the rain season again, so building work will not happen until April 2018...

They say it is due to faulty workmanship...on a 20 year old house...We have been insured by ABSA since 2003, THEY came to the house when we bought it and based on all their inspections THEY gave us the loan and THEY insured it IE THEY where happy with what they saw.

We Had a massive windstorm here over December according to my Neighbours. People in the area lost roofs and roof tiles. I came back with barge board damage and gone. We have a very high gable exposed directly to the wind side... We do not have clay soil, or soil movement - the house is build on rock.

Now my claim is rejected based on measurements that was never done? None of the history I described to this assessor was taken up in the feedback I have recieved from them this morning.

On 2017.10.06, I made an ATM deposit at Mooirivier Branch, Pothchefstroom . The ATM took the money and gave me an error code. Thankfully the branch was still open and I could report it immediately. I was however, informed that I would have to wait apparently 7-14 days for the matter to be resolved. I also had to give the exact amount of my deposit, although I only had an estimate as I trusted the ATM to count and provide me with the amount deposited. Firstly this is greatly inconvenient for me, as the funds deposited was for a payment I committed to make by the end of the week. Secondly, "7 to 14 days" is unacceptable, and if ABSA had to wait 7 to 14 days for fees owed to them I will be charged interest on the amount (e.g. credit/overdraft). What was even more infuriating was the fact that I was apparently second person to have it happen to at the same ATM, and this ATM was not shut down until the problem was resolved. And lastly I believe that my monthly fee covers ATM deposits, I believe I am entitled to complain. Kindly also note that this is not the first time I and my relatives were inconvenient, when ABSA were at fault and delivered poor service. I will systematically be closing all my accounts and expressing my dissatisfaction with every willing ear/social network. I believe for to long have ABSA been delivering second rated service, at a higher than average cost, and it is time to stop complaining and to start taking action (money to another bank).

Hi I'd like to express my fury with regards yo new app.This infuriating dilemma started when I attempted to do a cash send, I was suddenly asked to upgrade the app otherwise won't be able to continue with the transaction, which I did.l was directed to call yo customer care which cost me a lot of airtime which I did not plan for.The next thing I know my sim was blocked.l was forced to go to the branch&cancel all my very important commitments.The lady at the Benoni brach tried to help but invain, she sent me to the Vodacom shop cos yo new app is not designed to show all the numbers for one to punch the pin with a zero(0), it only shows numbers 1-9(even the number 9 shows only halfway, so no one cud help, all because I upgraded yo app.I'm so upset my entire day& airtime was ruined.Some one out there PLZ tell me what to do now!Wendy

On Friday 06 October 2017 I tried to transact via my cell phone and I was forced to upgrade the mobile banking app. I went through all the steps as prompted only to be informed that my device cannot be linked to my profile because my profile already exists on the device.(Why, why, why)
Then everything just stops. I cannot go further with the new app and the old app is gone, now what.
I have to transfer money between accounts to get my credit card up to date and I cannot do that right now.
Please get your act together or lose a client.

Attention administrator
My name is Ntombizonke Madolwana
Reference number:[protected]
I would like to report a problem which am facing right now..
In 2015 I bought a car with ABSA bank finance so they debit the money in my account monthly on the 15. So I got a call which was informing me that I am behind by 1 Month (April2017)so I tried to send the bank statement to a guy by the name of Peter Mogoa but he never came back to me.so I got another call from a Xhosa Lady saying I should send the bank statement again because they never receive the it and I sent it for second time, then yesterday I got another call again, that I must send it again so am trying to understand that how many times must I send this bank statement and am sick and tired of that, because it seems like there is something wrong inside, because am sure the guy got the bank statement and he saw that I paid them and now he doesn't have the guts to come back to me because he was threatening me saying I will be blacklisted and I want to make it clear that, I won't pay that money again ABSA must deal with his employees inside their company to trace the money because I paid it !
And please come back to me when you get this review...my number is [protected] I will attach the bank statement so that you can be able to see

I Would like to complain about the poor service I have been receiving from Serena Mohlala who is responsible for fund : MKOYANA NV 71/1707902 guardian Noluthando Mkoyana.

I have not received money for 2 months now even though I have done all she asked of me and even after I have submitted all the documentation she has requested.

The last person I was happy with handling my account was Jane Matsomela after that all the people who handled the fund after she left are either incompetent or are taking me for granted, I spoke to her on Monday & she said the system was slow but she will do the deposits the same day, Today it is Thursday 5th October and still no money has reflected in the account and she does not have the common decency to call me as to the cause of the delay.

Can the matter be resolved as soon as possible as I feel aggrieved and unvalued as an ABSA client

Noluthando Mkoyana [protected]
babalwa Mkoyana [protected]

ABSA Credit Life Plan is deducting money from my credit card, I have never applied for such product and i don't intend doing so. i called ABSA on 03.October.2017 and spoke to Ntombi who indicated that they started deduction from 2014. May.01.
I requested her to cancel this product and refund me my money she refused and instructed me to go to the branch. I can’t waste my time by going to the branch to cancel something i did not apply for. ABSA please cancel this product and refund me.
Masinga JS [protected] [protected])

Entered Santyger branch at approximately 13h40 on Tuesday 3 October 2017 and received a friendly welcome from receptionist Ms. Witbooi. I noticed that my name was entered on a list under the name of one other person, since the others had all been ticked off as having been attended to. However, after 40 minutes I asked said receptionist whether all the consultants were tied up and was informed in the affirmative. However, one couple and an individual, who entered long after me, were attended to in advance of my attention. I would expect that people would be attended to in chronological order and was, and still am, particularly aggrieved because I have to assume (given the events as unfolded above) that this would clearly be the norm.
I have been a client of ABSA since its inception and Trust Bank before that and I believe that I deserve the same attention as any other client of your bank. I would rather have my matters attended to by a branch where I am regarded with courtesy and respect and receive the necessary attention due to ANY client.
Thank you for your attention.
EC Jeftha
[protected]

Patrick Phungula have lodge the complain about my cracked pool back in 2015 made couple of follow up regarding my claim with no success, i spoke to Yola Ncapaya at 9am, claim consultant at ABASA regarding the claim no:2951952 been waiting for the rejection letter since 2015, rejected because, inspection by M and M lossadjusters it was found that one side of the swimming caved as the shell cracked, the fibre glass had been torned due to the movement of the water table underground which was high very high, i have requested the level of the water table during inspection, they claim consultant confirmed that they don't have the readings with her on the report, i think the decision is unfair and unjust
--

Hi there

I tried a few times to make a withdrawal from ABSA atm recently and kept getting the 068 error. Then this afternoon at 15.15.- 2nd Oct 2017 I attempted yet again to make a withdrawal at the GRANDWEST CASINO ATM in the parking garage of the establishment - once again I got the same error. Moved over to the second ATM in that row an same thing -only this time the money came off my card but no cash was withdrawn ? Before I realised this, i attempted another ATM only to be told insufficient funds because the money had come off my card!This is an international prepaid card and I always use ABSA because I have and account with you too. I have the transaction number [protected] but all evidence can be picked up on the CCTV footage.

Not Cool ABSA! Very disappointed and inconvenieced. What is going on with your system errors lately - seems a regular occurence these days ;(

Please get back to me with next steps in getting my cash back soonest!

Thanks
Roxane Pretorius

To whom it may concern, I would like to bring to Absa's attention the absolutely bad and unacceptable service and attitude received from your Absa vehicle finance consultant, Sadia Khan, at the Brooklyn Branch.

I originally started my vehicle finance application with Hennie Coetzee at the Absa branch in The Grove Mall on the 25th of July 2017. Where I discussed a 30% balloon payment as part of my application with him. This was in order to keep the repayments as low as possible. The repayments were also confirmed not to exceed R3600.00.

Sadia Khan, from the Brooklyn branch also phoned me to discuss the interest rate on my finance and gave me an estimated repayment of R3400-R3500 per month. I agreed to this amount.

On the 30th of August I went to the Brooklyn Branch where Sadia Khan assisted me in finalizing the vehicle finance contract.

I noticed the higher amount when we did the contract and also confirmed that I'll check the contract again that evening as well as have a 3rd party read through it. Keeping in mind all the commotion around delivery for the vehicle, I was rushed to finalize the paperwork that afternoon.

I then sent sadia an email the next day (31 Aug) to advise that there is a mistake and the the residual was left off. Hence the error therefore occurred, when the application moved between sadia and Hennie.

I also spoke to Mr. Van Zyl at the Glenfair branch on the 31st of August, who confirmed that the contract could be rectified.

Hennie / Sadia have been urgently requested to please assist in rectifying the contract, however it it almost a month later and the assistance received from both consultants, the ABSA complaint center as well as the Branch manger at Brooklyn has been shocking.

Sadia has been of no assistance with my problem thus far. I have only received an attitude and refusal to assist from her. I pointed out an error on my vehicle finance contract, which she did, the very next day. The only response I was given is that this cannot be corrected and that even though I've lodged a complain through the complaints department this will only come back to her and she will give them the same answer. I've enquired numerous times with her for a response on the matter via email, but have been ignored. When phoning, I've been told that the call center will call me. For the last month I have had one call from the consultant at the complaints center? Which said that he has been allocated to the case. Nothing more. Instead I've been following up every second day and still do not have an answer.

Being an ABSA client for almost 15 years, I would have expected better service from my own bank. I am very unhappy with the total service from ABSA and will be looking at alternative banks where they actually value and assist their clients.

Kind Regards

Elsie Zwennis

I have settled my car 3 weeks ago, but when i request my car registration documents and settlement letter, i am told im still owing r4620.00 which is the last instalment, i mentioned to them that the last instalment debit order didnt go through, so i manually paid the amount the next day, i have emailed them the pop for both last instalment amount and the settlement which they emailed me.
I have made numerous calls to different consultants at absa vehicle finance, at one stage one consultant would tell me their systems are not talking to each other, the vehicle finance system and the consultants systems, and my response was..Why must i suffer because of your systems not talking to each other.

Regards
tshepo raboroko
[protected]
absa account no. [protected]

We act for OVK Operations Ltd. An employee SM Rapolaki was found guilty at a disciplinary hearing where after judgment was obtained against her. Correspondence was addressed to you with an application for deduction and payment i. t. o. Section 37D (1) (b) (ii) (bb) from the OVK Retirement Fund, Number 2 (Member's ID Nr. [protected]). No reaction whatsoever has been received. Copies of correspondence available.

This is now week 12. I lodged a claim for a leaking swimming pool. Absa sent a rude arrogant little man from Munnik Pools. He spent less than 5 minutes and decided that the damage/crack was caused by a tree stump. This despite that there are no large trees close by.
He left stating that he would submit his report. I did not hear anything until I followed this up and was told that ABSA did not cover trees.
At my own expense I had the paving lifted for nothing. No tree stump or root in sight. As I tried to explain to the arrogant little man, I know this was not a tree stump. I am out of pocket because of some incompetent judgement from an ABSA elected representative. I resent this.
I lodged a dispute (3303051) and have received nothing but broken commitments to get back to me, lies about pending discussions regarding a committee determination (?fictitious) and promises to get back to me at the close of business. I have been pushed from one incompetent to the next.
As a result of my frustration, I have solicited quotes from other companies, ensuring the same cover. To my complete horror, to uncover that ABSA
is significantly more expensive. If the service were worth it, I would not argue, but my threshold of frustration is exceeded. ABSA debited my account with R6000 a few weeks ago for the insurance. I have every intention of moving to %%%%% even if just to get my money back.

I implore you to address this with seriousness. I am so disgusted that I am contemplating moving to Nedbank or FNB in totality. (including my bond) .
Yesterday another person who claimed to be a manager was definitely going to phone me back that day. True to form...no call. I called this morning to speak to a Duane or Neela...no return call. I have reached the end of my rope and will, for what it is worth, inform Maria Ramos's office as well as the ombudsman's.
I am absolutely horrified as I have been a loyal client since United days, prior to ABSA .

I have been trying to get my FICA documents for some time now and have been unsuccessful due to staff incompetence.
I need my FICA Documents now or else I will go bankrupt. My only other option is to cancel all my accounts and go to another bank that can give me my FICA documents.
My name is R.P. Mobey and my Bank account number is: [protected] Malvern, KZN.
Just hope you can help.
Kind regards,
Rob. Mobey
[protected]