ABSA Bank
Reviews and Complaints

I plan to go (with my wife) on a cruise in the Far East in a few months time. The first large cruise liner operator cancelled the cruise (twice) but I found an alternative option with another cruise line. I had taken travel insurance for the first cruise., and needed to change the dates for the new cruise, but I couldn't because I had claimed (unsuccessfully) for the cost of rebooking . I had to take out the "same again" so I have paid twice for the same holiday cover

Policies ABSI272758DNA and ABSI272754DNA (the first policies)
Policies and ABSI275495DNA (the new policies)

I request the refund of the amount of R2 325 being the premiums for the new policies.

I was in Absa Bank Montana Park on 22 November 2016, to collect my Business Chequebook. I stand in the line for more then 30 minutes. There was only 2 people, helping clients. Behind me was at least 6 other people, 3 of them was elderly clients.

I asked for the Branch Manager, they gave me a name, Amanda, but she was not there.

When it was my turn at last, the one clerk just take her bag and leave.
That means there was now only 1 person over and he was still busy with a customer! I was already late for my next appointment, because I thought it will only take 5 to 10 minutes to get the chequebook. It cannot take 35 minutes from my business time to get a new chequebook!

At that stage a young man come out of his office and I called him and tell him that I was just so mad the bad service, that I want to take my business and go elsewhere, because we as clients is not supposed to have such bad service at our bank. All of the people was complaining and really upset about the service.

He quickly helped me, but all 6 other people was still standing in the line and it would take more then an hour to service the last person.

There must be a quicker way to get your chequebook! And to get better customer service.

On the absa system they have me down as under debt review... I have a letter from the ncr stating my name is cleared... Now I have tried to get assistance from them, but nothing... I habe sent a number of mails and try and contact them but still nothing, this is the worst ever... I want answers, I need to get my life on track... Whatisgoing on with them?

I'm really up to my neck trying to get my money back.on the 28/10/16 went to pay my phone at an absa atm machine in warden the machine went off while busy but the money never came out, went inside told the teller what happened she told me she has already took out the deposit for the day came back on Monday i was told they found the money but they can't give it back they asked if i banked with them told them no they said it would be easier they'll deposit it into my acc.then i gave them my banking details even today I'm still waiting for my money.

Please tell people not to withdraw loads amount of cash on the tellers as there are people that are watching at them... Then tip of their fellow partners outside then they follow you to your destination to mug of the cash... I'm talking this cos ialmost fallen a victim but i managed to run away as I had a much quicker car... A week later iwent back to the branch to make them aware of my story all they asked was a licence plate of the car which I didn't have cos I was running. I felt like an idiot as like they were taking for granted... Not in my lifetime I will set my foot on that branch... The location of that bank is not good as it's standing alone far from the mall and even worse it's right next to the busy road...

I have a business account at Absa - and I have been shunt from pillar to post regarding a name change that I need to have done on my business account -

Firstly Brakpan Absa telephone line doesn't even ring I have been trying to get hold of them since 14 November 2016 - no luck!

Then I tried to get hold of our small private banker who usually help me but also with no luck he doesn't answer my emails nor does he answer his cellphone line - I have left numerous emails & messages.

On Thursday the 18 the November 2016 I finally got hold of him and he told me that he cant help me and that I must phone the springs branch and speak with Bongani. Bongani phoned me back and said he can try and see me on Wednesday at 9:00 as head office schedule his meetings and I must phone him again on 22 November to find out if he can help me.

This is totally unexeptable when is ABSA ever going to assist me in changing my company name how long must I wait for some feedback and help! The branch can't even be contacted!

Please can someone urgently call me back on [protected] so that I can try and get this sorted out or maybe it will just be better to move my business elsewhere!

Good day,

I lodged a claim for my gate, which derailed on the 9th of November 2016 with ABSA. My physical address is: 249 Aries Street, Waterkloof Ridge. My cellno.: [protected]. There are 2 Contractors involved (one to fix the gate and the other one to replace the electric motor). I have already signed settlement documents for the damage on the gate and I am waiting for the money to be paid over in my account. I have not received anything regarding the quote of the electric motor.
Because I have no gate I am totally exposed and anyone can enter my property and I am literally a sitting duck.
Can you please phone me URGENTLY and/or take on this matter with Simphiwe Mncube (email: Simphiwe.[protected]@absa.co.za).
Kind Regards
B Oosthuizen

I am so frustrated. I have a student loan and it expired in October 2016. I am registered again but can only show subjects in January 2017. Now the lady handling the situation was Ronel. she emailed me and gave me the options where I could choose. in the email I replied that I will pay via Electronic transfer and she needs to prepare all documents. today the 15the of November I got a surprise of a debit order which I never authorised!

On the 29th September I received the documents for my car that is paid off as requested by myself, (ref number [protected]), by receiving the documents from the courier i notice that there is only two documents, the car registration paper and a letter of proof for paid of, I phoned the number provided on the proof of paid off document to request a proxy ID and change of title holder document (ref [protected]), they said I will receive it in 3 days, It is now 15th November, Phone them again today after I went four time during this time to my local bank to find out if the documents is there, today the accuse me that it is my fault, I signed for the documents and every thing was not there, really? why did I phone them? to told them that I only received two documents and need the other two as well. According to admin they do not make mistakes and I need to proof I did not receive the other documents. I do have proof from the courier that there was only two documents, but I am Not a crook, and do not have to be on trail because of people at ABSA not doing their work. I will left the registration paper as it is (ABSA as title holder) and the way I feel now take my Bond, investment, savings, and insurance to another bank!

Goodday, I am highly annoyed with the recent service, calls and messages I received from absa. As far as I can clearly recall, I walked into absa greenstone 06/06/2015 to settle my credit card and have it closed. I approached the teller who advised they could not provide the amount and I need to go to enquiries which I did. I was given a settlement amount of r1258.20 which I paid in cash and clearly asked the gentleman who assisted me to have my credit card closed. I did inform them at that time I lost my credit and I didn't own one since last year april/may.

The gentleman asked me if he should order a new card to which I replied, no. Please cancel. From last year 06june2015 until september 08th 2016, no one sent me an email, no posts, phone calls or smses to tell me I still owe money. I received a call from your collections dept 9th september 2016 to tell me I am in arrears and I need to settle. I have made severals calls, stopped into absa greenstone in october to have this resolved, up until now nothing good has come out of it. The manager of greenstone mall tried assisting by contacting collections depart, I guess she failed as no one could understand anything. Today I call and speak to lady tvohowani at collection, pushed me to the limits inisisting that at the time of settling the account I was not given the correct settlement amount and there was a blance of r300 in june 2015 outstanding. How that is possible now I don't understand. I settled this account, requested it to be closed and does not seem that it was closed. I need to lodge a complain with the banking obudsman to see if they can assist because I am not going anywhere with dealing with absa direct. I refuse to pay an amount a year down the line because no one bothered to contact me and advise me that the account was not closed and I had a balance. Is this how absa treats their clients. I'm disgusted! You are more than welcome to contact me on [protected] sarah

Good morning
My husband and I have been loyal clients of Absa having our bond and personal banking with the institution for +/- 30 years.

I lodged a claim with Absa Household insurance more than 2 months ago.
The garage roof has a constant leak that had started with the heavy rains.

The area was assessed by both the contractor and the assessor a day or 2after authorization from the bank.

I've had to make numerous calls to follow up on the outcome of the claim.
I've spoken to 3 different customer service advisors and was given the undertaking that they would email the claim feedback to me.
My last call being the 07/11/16 and spoke to Thabiso.
To date, no correspondence was received.

Our premiums are paid up until January 2017.

Is this how your institution treats their clients?
I am now strongly considering taking our business to an institution that will respect us as clients.

I would like a refund of our December and January premium as I have found a company that will not give us the run round.
Furthermore, I've been told by your customer service or rather lack of advisor that the claim was rejected on the basis that my property was not maintained.
Kindly explain to me, as to how such a conclusion was reached as the rest of my home is not affected as my garage!

Surely my claim would have included my home in entirety.

I am also going to seek the assistance from the ombudsman.

I look forward to hearing from you.

Kind regards
molly Pillay
Absa insurance no: [protected]
Claim no : 3132639

Telephone number: [protected]

I sent through request forms on the 22 august 2016 for cancellation of my car insurance, as it was a dual insurance. The compliant is also abt with the contact person ms precious masilela as she was contact person for the insurance as I tried calling her numerous times abt the policy last year, she never called back, hence I took out insurance with out strange, therefore the dual insurance . I am still being debited. I want a full refund immediately my policy no.is 286299. Absa insurance is the worst car insurance.

Good day,

I am the treasurer of our cycling club and our account has been blocked for FICA verification. We have submitted all the required documentation four weeks ago and still we are unable to process any transaction. As the year draws to a close there are things which need to be finalised and in a country with such a poor performing economy we need as much activity as possible to keep things going. The delay is unacceptable and I will make a point of having our accounts moved from ABSA as soon as possible!

On the 26 th of October I lodged a compliant with Lebo from action line against a relationship manager at Newcastle branch Kzn for refusing to visit my mother to obtain documents relating to my fathers estate and for arguing that Absa is the executor which Absa is not.

Neither my mother nor myself received a call within the 48 period follow up on the complaint Ref nr 3312606 after which I contacted action line again to follow up on the complaint.

I was told that a person by the name of Logan is attending to the complaint but received no follow up after my call.

On the 2nd of November at 11:15 I lodged a complaint agains a private banker Nash Soomar for poor service and unacceptable attitude also relating to my late fathers platinum account.

My mother received a call on the 8th of November at 8 :45 but was unable to speak to the gentleman who contacted her. No call was received again during the rest of the week.

It is a shame that Absa's level of service and its complaints department has deteriorated to a level that the company does not live up to its values.

From: Ronel Nachtmann
Sent: 09 November 2016 09:06 AM
To: 'Masemola, Linda: Absa'
Cc: Busby, Tevinese: Absa; [protected]@absa.co.za; Absa Credit Card Account ([protected]@absa.co.za)
Subject: absa credit card - ITC update - t[#671474]
Importance: High

Good Morning Mrs Masemola

I am not very happy with the status of my credit report due to this credit card I had with ABSA bank    
As I explained to Ida last week (Query reference dvrierj020)

1. I haven’t ever used this credit card – you can go and check on the history of this card. I’ve never ever purchased anything on this credit card in YEARS!
2. I DON’T EVEN HAVE A CARD TO BEGIN WITH
3. I never got statements and reminders from ABSA
4. Every time I pay this account and I think it’s up to date than I get a call from collections that my credit card payments are due
5. And I ask myself for what? I don’t buy anything on this card
6. So does this mean I have been donating A R1000 all to time to ABSA for the entire time I had the card? That’s not fair
7. I did not know that I was supposed to go in the bank and close the account
8. I was only advised when I got a call from collections that my account is overdue? And if I want to close it I must go and make a cash payment at the bank., I was assisted my a very friendly Floor manager at the ABSA Sea Point branch.
9. If I knew years ago that this is what I should have done….. I would have closed this account a long time ago as it seriously doesn’t benefit me in any way! Now not only is my credit profile adversely affected because of the 60 day arrears on a balance of a R1000 (hahahahahaha THIS IS SO FUNNY because I paid off a car with you guys well for which I owed over R200 000. Why wont I pay off a R1000? Why wont I pay the credit card)
Please I am begging ABSA …. Can you please remove the status on my credit report below and also please take away the 60 days in arrears?

I need another car as a matter of urgency and because of this its affecting my credit score.

Please, please, please, please can I have this matter attended to? I have been battling with it since the 2nd of November   
Its stressing me out!

Hi every time I have to go and pay an account at Absa bank Selcourt division I have to stand for over an hour .Today 8th Nov I was first in a queue and the lady in the second counter went on lunch and when she came back from lunch she then assisted me the first lady was busy with taking cash from a client and the third was complaining that her system was down that's an hour on my feet not good lots of people complained behind me I hope that something gets done about these continues problems at this bank reg
Greg or Ballantyne

ABSA bank has deliberately led us to believe that our vehicle finance is paid in full, while it was not. We obviously stopped making payments. Our loan went into arrears up to the point of no return. Although we are trying to reason with the bank, no one is interested in listening to us. All our communication to ABSA is conveniently ignored. Our account is now handed over, and the vehicle is to be collected without an option to pay. This is a very clever way of stealing a car.

Claim no; 3156993.

Good Day,
I placed a claim yesterday by ABSA insurance about water leakage in my passage, the plumbers were at my house today and said it is the shower pipe fitting that is leaking they put tape around it and said it won't happen again.

About 1 to 2 years ago I had the same problem and they came out put tape around the same place and painted my wall, it is back know so the problem was never solved.
After speaking to the consultant she said for the problem that the plumbers told her we are not covered, BUT why was I covered for the previous time, when they painted my walls.
Does this mean only every now and then a person is covered for certain claims.

Regards
Vannessa
Cell no: [protected]
e-mail: [protected]@vodamail.co.za

My brother and I went to absa Laudium on 29.10.2016 to withdraw funds from the late estate account of my father so that we can buy his tombstone. When we got there we were assisted by Farannah van Nel, awesome lady . When she directed us to the tellers the acc. had a hold of fica. We then submitted the docs and were told that since it was weekend we could atleas give it until Sunday when all would be fine. Then I got a call from Tebogo from laudium that we needed to resubmit the docs again as it had not reached some place. On 02.11.2016 we went again to Ladium to resubmit again the docs but still the funds could not be made available. We sat in that branch from 8:30am until 3:30 pm when it closed, leaving empty handed and without a clue as to what was really happening. I was informed that there was something wrong done when the account was initially opened in main street but what which could not be resolved, we don’t know. My brother and I who are executors of the estate have had to take countless leave days to go sit in absa branches and leave empty handed. No wonder people are running away from absa because of the incompetent staff who do not know what they are doing (excluding Laudium of course) had I known we were gonna face such trauma and anguish I would have rather gone to nedbank they know how to help people. I am so upset of the run around I have been getting from this bank, I will never ever do business with absa again, it’s the pits! That is why people would rather go sit in long ques in Capitec because they know they will get the help they need with their own money. As for absa it might as well close, worst bank ever!

I ezekiel malungane, mobile no [protected], one of the absa customer for more than 12 years. I went to on of the absa branch in westgate mall on the [protected] for my issues with my card. I stood on the queue for more than an hour and there was only two staff members that were helping customers at the customer service. There was a gentlemen who walk in to bank look like a staff member where he ask if those staff are ok. I responded by saying we not ok because we were not ok, because we were standing on a queue for long. He came to me and he said I must keep quiet they will help me. He walk inside and he came back with a branch manger by the name of elise, I went to him to find out that he how they give customers a service, after that I ask for his name and he refuse to give me his name. I want to know that is how absa is giving customers a service. May email adress is [protected]@gmail.com.