Absolut Pet’s earns a 1.0-star rating from 6 reviews, showing that the majority of pet owners are dissatisfied with their products.
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XL Pet Befs
I ordered two Xl pet beds, in early December 2022, after seeing their ad on Facebook. It is now February 5, 2023 and I have not received anything! They have no phone number for customer service; only an e-mail. I have e-mailed several times and keep getting “b.s.” responses for hold-up. I want my money back, but feel this company is a scam, let alone from out of the USA. Thoroughly disgusted!
Desired outcome: Money back from AbsolutPet.
Dog bed
Purchased a L bed for my dog and was charged $80.99. Poorly packaged dog bed and it was difficult to open without trying not damage to the bed, it was poor quality and obviously a scam. I contacted Absolute Pet by email to share my disappointment and request a return of my $80.99. I was told I would need to send a video and picture of shipping label. (which I cant see why I needed to take a video) This company is a SCAM and they should be shut down for false advertising and not mentioning on their website that returns only possible if you pay the postage to CHINA. Very disturbing that they are taking people's money for such a poor product and getting away with it. I plan to report them to everyone. I guess I will have to dispute this with my credit card company. What a disgrace they dont honor their products if not satisfied.
--BUYER BEWARE-------BED COMES FROM CHINA-----ONLY COMMUNICATION IS EMAIL--
The ad sold me to buy this bed for my aging German Shorthair Pointer. When the bed arrived, from China, the packaging was damaged and like the other posts, it was difficult to open the gray shrink wrapped garbage bag from the bed. Once I was able to open the package, and not damage the bed, it was clearly the wrong size. I paid and ordered the XXL and the one that came is Medium. I immediately contacted the company. The company has an Oregon address AND no phone number. You can only communicate with them through email BECAUSE they are in CHINA. I have sent pictures and they keep coming back to me “unable to view because the pictures are not clear”. I just sent another batch of pictures to them this morning, August 12, 2022, and asked for a partial refund. I am asking for a partial because I will donate this bed to my sister who has a “small” dog. As of this morning, crickets.
NOT A HAPPY CUSTOMER and I will tell everyone who will listen to me and reads this post. SAVE YOUR MONEY. HORRIBLE COMPANY TO DEAL WITH.
dog bed
Not same bed on picture as I received for $90 told unable to refund
Desired outcome: refund
Is Absolut Pet Legit?
Absolut Pet earns a trustworthiness rating of 1%
Stay away! We strongly recommend avoiding Absolut Pet.
With only 0% of 0 complaints being resolved, Absolut Pet slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.
Absolut Pet protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
The website belonging to Absolut Pet has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
We conducted a search on social media and found several negative reviews related to Absolut Pet. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
However ComplaintsBoard has detected that:
- Absolutpet.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Several positive reviews for Absolut Pet have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Pet blanket
Placed an order at 11:15 PM. The following morning at 7:15 AM I sent an email because I realized that the color of the blanket that my husband ordered was incorrect. He did not realize it when he made the purchase. We are disappointed and frustrated that the company refused to change the order or provide a return shipping label to allow us to exchange the item. Additionally, there is no phone number to contact a live person and we requested on several occasions to have a supervisor call concerning the situation.
donut shaped, faux fur pet bed
In August, 2019, I emailed several questions to the company's website and now i realize that all their answers were either evasive or downright lies.
The website states that the bed's cover can be washed and dried. Since it is made in China, of course you would want to wash it immediately since Chinese fabrics are notoriously toxic. After a 26-minute wash, the cover tore apart and stuffing inside was not cotton (as told), but a dreadful synthetic. The fabric was so thin and cheap that i could not restitch it.
Interestingly, i left the torn bed on the floor overnight and none of my 3 cats or 3 dogs would go near it, and you know that cats always have to sit on something new. This is a toxic mess.
I emailed asking for a refund. They have refused, saying that "thousands of happy customers" have never had this problem. This company is not legit.
dog bed
Purchased a XL Taupe dog on 6/24 and was charged $64.99. Poorly packaged dog bed arrived from CHINA on July 6 and it was difficult to open without damage to the bed, it was poor quality and obviously a scam. I contacted Absolute Pet by email to share my disappointment and request a return of my $64.99. I was told I would need to return the bed to China to...
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Overview of Absolut Pet complaint handling
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Absolut Pet Contacts
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Absolut Pet emailsinfo@absolutpet.com100%Confidence score: 100%Support
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Absolut Pet address410 E Santa Clara Street, Unit № 772, San Jose, California, 95113, United States
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Absolut Pet social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Absolut Pet contacts
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