I accept that from now on I should read the “terms & conditions” a lot more closely, but I just couldn’t conceive of a company offering a trial that starts the day you place the order. Well that’s exactly what this fraudulent crook of a company decided to do and I get some third world inept operator taking my call that tried her hardest to up-sell me on another month of a product I didn’t even want one month of.
So I tell her that I received the acai product on Monday it was now Wednesday and I’m wondering why they charged me $89 after 3 days, she replies no it is charged 10 days from the time you place the order, you failed to call us back in time. I exploded! What sense does that make to start my trial of something before I receive it? I didn’t get to TRY it! She say’s oh well since you’ve already paid for it now why don’t you try it for the rest of the month. This crap went on for way too long and finally when I was frustrated to the verge of tears did she give me the cancellation instructions.
Can you believe after the 10 times I said I didn’t want it had I hung up too soon I would have still been in the system to get hit again next month! Scam artists! I am pissed and still out of money. And the cancellation process is so detailed and ridiculous, and they cover their criminal butts by putting this stupid info in the terms they know people rarely read through completely. Uuuggghh!
thank you for letting me try acai berry, i donot need to loose any weight, so please donot charge my creditcard for another shippment, my order #1902331 j.adams goldsboro, nc
I ordered a trial size and paid for shipping only. Today I noticed my account was charged three times; $83.95, $2.50, $1.95. I did not authorize these charges. I keep calling the number and all I get is a busy signal. I would like my money back!
I ordered the trial supply. i was suppose to pay 5.95 for shipping and handling. I cancelled as my doctor did not want me to take it with the new medication I was put on. I cancelled and my bank account was charged 59.95 and also three other companies put charges through without my knowledge or authorization. My bank checked into the charges and thet are companies in the middle east..very dishonest and my bank is treating it as fraud.
i got the free trial acai berry 6 months ago and then i cancelled the order.
now i got my statement and i susprised that they charge me 3 times and february over 200 hundred dollars
i called the conpany and they don't want to give me my money back, plus i never recieved nothing else from them execept for the free trial.
what can i do, and nobody there speak spanish,
what a scam! 15 day trial-yeah right I have had bottle 9 days and a charge for 79.95 on my bank account. Called the [protected] and was told date starts the ordering date not receiving date. They would only credit me for half the cost of 79.97, crediting my card for 39.61. What a rip off!
I ordered to trial verison and I have called to cancel before the 14 days were up. I am not receiving any products but my debit card is being charged all the time. I have requested that I be credited back - I have called either to have it say non working number or when I call the person tells me its canceled. I have also emailed the company with no luck.
I ordered the online trial and have only received the initial trial. have been billed 3 times for 78.81 plus international charges, debit card use, totaling over $80. called and cancelled. got $78 back but have again been billed for $83.18 and have not received any additional product. putting stop payment on my account
Have returned original supply WITH letter cancelling [automatic] renewal. Now have received and been charged for 2nd supply. Wrote refused on package; will contact both my credit cards on Monday to notify them of this issue.
Need support on getting them off my back!
please cancel my order! and return my money back! please confim in my e-mail evelyn33617@yahoo.com thanks!
I got a $87.13 charge on my credit card that was NOT authorized on 3/30, and,
then on 4/24 received product in the mail that was not ordered. There is, also, no
information to contact these people. They apparently have other products that they
scam as well.
I have been charged for products I have not ordered. I did not authorize any charges to my Discover card other than the original postage for the free sample. In addition THE PRODUCT DOES NOT WORK !
Remove any charges to my credit card immediately. I will not accept any deliveries. I will tell everyone how displeased I am with your product and service.
J. S. Wyatt
39 State St.
Marion, NC 28752
I have been charged shipping charges for a product that I never received. I want my credit card refunded those charges of 4.99.
I have been charged three times by this company for shipments never received, this company is BAD NEWS !fo
ive tried everything in my power to stop you from sending me your product for one it dosent work. and ive canceled several times over telephone and each time its some non american rude accent what will it take for you guys to please stop sending your product ?
I placed an order on December 5, 2008 for the Acai Berry and a colon cleanser. I was charged $87.13.
I called right away when I received the Acai Berry because I did not like the ingredients in it, so I never opened the bottle. I sent the products back and spoke with someone on the telephone about it. I also sent a letter and requested a refund and the company never responded back to me. Sincerely, Mrs. Gregg
I called to receive a free sample of the acai berry detox. I paid the delivery fee for the free sample. When I called to cancel I was told that my account was already charged the $87.13. I spoke with several of the people who answered the phone and they were a waste of time and energy. Who ever reads this I hope you never order anything from this company because they are the most unprofessional company I have ever dealt with.
I ordered a trail bottle of pure acai berry for 4.99 then later on my debit card was drafted for 78.41 without my permission. i were told online that i would be billed only for 4.99 at the time i made the order.
I was charged 87.13 from this company and did not authorize them to charge my debit card. I am in the processes of attempting to call the company but after being placed on hold for 10 minutes they hang up on me. With all the information I am now finding on the internet how is this company still in business?
Telephone contact numbers listed to call for order cancellation never answer. Ordered trial size shipment over a week ago with me to pay $4, 95 and you charge my Visa. If you have already shipped, charge my Visa $4.95, If not cancel. No further charges of any kind to be made against my Visa. Total and absolute cancellation of all further activity.CMcCOYBROWN@AOL>COM
I saw the commercial where the young lady had been getting charged and I had just been to the bank to close my card and see what and how much I had been charged $170.00 later and still trying to get my moncey back...
I order the free sample which I never received.
Called to cancel further orders of product and request refund of shipping cost. The foreign speaking customer service rep
would not credit my credit card with shipping costs and I'm holding my breath that no more charges will appear.
Very bad experience. Wish I had read the complaints before I ordered. Dumb, I guess, but now I've learned. Please warn others!
Acai berry is charging my credit card without my authorization. I never receive their product but they charge me on montly basis. I
want them to stop charging me $87.13 monthly. I need help.
well i see the everyone has had the same problem as I. I went looking for the same website and it is no where to be found . I decided to prin t out all pages and still in the fine print no where on there does it say there are any extra charges. So i am pretty tick off i called the number and cancelled and i am still recieving the money out of my account but i am not recieving any product.
I was going through my bank statement and I was being charged 29.95 for nothing. I am not happy and I want my money back NOW, I f I don't within 24 hrs I will have to take further action and that won't be good on your part. I do not want to see anymore charges on my statements!.I want a phone call saying this has been taken care of TODAY...
i keep getting the acai berry pills in the mail & i can't cancel. i'm also still getting charged every month $94.57.
please help!
I want to cancel product acai berry does not work this company used my credit card and charged ny account for product I did not order nor gave my permision to charge ny account. I paid shipping and handling for FREE product trial so they used my to charge for more product for my account without permission wpould like for you to credit my account back the money charged thanks
I think Oprah should have to pay people back. I tried the free trial for this acai berry and two weeks later they 757bacharged my account $79.96. This is horrible. The ad did not say it was going to take my money or I wouldn't had done it. I am on a fixed income. This is a scam for people who are trying to lose a few pounds and wind up paying for it.
This company charged my credit card an unathorized $79.96 for something I have never ordered, or by that token, have not recieved anything from them. I did authorize a $4.99 shipping charge for the free trial pills that I did recieve but that was all. I would can find no Phone number that I can call to have this taken care of by the company. Can you be of any help?
The number my bank gave me was [protected]. They put you on hold for a long while. They will not let you talk to the right department. They also do not give out their address for safety reasons. I ended up taking it up with my bank and they are handling it right now.
I think it is going to take a long time to fix this one.
this ncompany was not given the ok to charge my account for 79.98 i ordered a product called purity 12 and that was all . the next week they charge my account for another product that i did not order and i want my money back. what can i do . please help me what ca i do to get my money back. ALICIA GRAY alicia43gray@peoplepc.com
I had received unauthorized charges on my account, called to reverse them cancel my account and any further product. Then, they appeared again 4 days later.
Advertised thirty day free trial, diet pills, for postage only-$4.95.
Just received credit card bill with charges of $4.95, $35.85, & $74.45
paid 3.95 for a free sample of acai berry...on feb2nd...on feb 12, they took out 87.13 and then again on 2-25 they took out 40.00 more dollars causing my bank account to bounce...they were not authorized to take out money on the 12 and 25th...i want my money back or my bank said they can fill out fraud papers...i will repoert you to better business bureau...patricia long, ...1420 beacon street keyser wv 26726
I receved product, used product for four days.Product did not work, called and canceled on 02-21-09 card was billed on 02-24-09. Product states hassle free guaranteed ! I called back on 02-25-09 they stated that is has already been billed they would not refund money. They confirmed cancel #424835 . They do not have a hassle free guarantee!
I ordered a free trial of there product Acai Berry, can not take it because it has green tea, tried to call them to cancel my order before they charge me anything after the trial period of 14 days. ( since I got burnt with another vendor) but I can not get in touch with them,
Looking at the complaint board I see many for this company.
After the initial "free trial period" I've been receiving auto shipments that was supposed to be cancelled.I was charged $78.81 and another $85.47. I tried to contact customer service 3 times but was told that it can't be cancelled or "returned" because the free trial "expired".
UNACCEPTABLE "John" !
I had ordered, online, Acai Berry. After ordering I received an email about charging me account for Fit Factory and Cost Smashers. I called [protected], which is the number for the product. I asked the gal if she was connected with the Fit Factory and Cost Smashers and she said, "yes" so I was able to cancel every thing with one call.
I hope this is helpful to others.
The operator I spoke to said he was in Florida - but I tend to think not: his accent and his vocabulary were too English; indicating, India. The connection was bad, and having been on hold for over 10 minutes to speak to a supervisor I think it is very suspicious.
I am trying to return 4 unopened bottles after the first trial one gave me dry mouth.
Have called them to find out when I would get trail offer. Told to call back in 2 hours. Tried to cancel, again call back in 2 hours What a way to run a business
I have tried for 3 weeks after recieving my trial offer.No one has either returned my emails or answered the phone.I got the medicine on the ads I had seen on major networks in the morning and afternoon hours and shows like 20/20 and the like.They're production when taken effects my other meds that take for my bipolar .They need to get up off their dead ### and responed to my situation
I ordered the 14 trail of acai berry two weeks ago and have not received anything in the mail and have already been charged for the first month of $89.00. I haven t even been able to try the product to see if I like it. I called the [protected] to complain and they could not even find anything under my name or address, they suggested I contacted this websilte and you would take care of the problem.