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Acai Berry

Acai Berry review: Crooks 931

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Author of the review
5:09 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I accept that from now on I should read the “terms & conditions” a lot more closely, but I just couldn’t conceive of a company offering a trial that starts the day you place the order. Well that’s exactly what this fraudulent crook of a company decided to do and I get some third world inept operator taking my call that tried her hardest to up-sell me on another month of a product I didn’t even want one month of.

So I tell her that I received the acai product on Monday it was now Wednesday and I’m wondering why they charged me $89 after 3 days, she replies no it is charged 10 days from the time you place the order, you failed to call us back in time. I exploded! What sense does that make to start my trial of something before I receive it? I didn’t get to TRY it! She say’s oh well since you’ve already paid for it now why don’t you try it for the rest of the month. This crap went on for way too long and finally when I was frustrated to the verge of tears did she give me the cancellation instructions.

Can you believe after the 10 times I said I didn’t want it had I hung up too soon I would have still been in the system to get hit again next month! Scam artists! I am pissed and still out of money. And the cancellation process is so detailed and ridiculous, and they cover their criminal butts by putting this stupid info in the terms they know people rarely read through completely. Uuuggghh!

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931 comments
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jean adams
Goldsboro, US
May 25, 2009 11:24 am EDT

thank you for letting me try acai berry, i donot need to loose any weight, so please donot charge my creditcard for another shippment, my order #1902331 j.adams goldsboro, nc

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Andrea Fulton
Modesto, US
May 16, 2009 7:21 pm EDT

I ordered a trial size and paid for shipping only. Today I noticed my account was charged three times; $83.95, $2.50, $1.95. I did not authorize these charges. I keep calling the number and all I get is a busy signal. I would like my money back!

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morning
Nepean, CA
May 14, 2009 3:24 pm EDT

I ordered the trial supply. i was suppose to pay 5.95 for shipping and handling. I cancelled as my doctor did not want me to take it with the new medication I was put on. I cancelled and my bank account was charged 59.95 and also three other companies put charges through without my knowledge or authorization. My bank checked into the charges and thet are companies in the middle east..very dishonest and my bank is treating it as fraud.

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silvia
Paterson, US
May 12, 2009 9:04 pm EDT

i got the free trial acai berry 6 months ago and then i cancelled the order.
now i got my statement and i susprised that they charge me 3 times and february over 200 hundred dollars
i called the conpany and they don't want to give me my money back, plus i never recieved nothing else from them execept for the free trial.
what can i do, and nobody there speak spanish,

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angela hawkins
Chesapeake, US
May 11, 2009 11:49 am EDT

what a scam! 15 day trial-yeah right I have had bottle 9 days and a charge for 79.95 on my bank account. Called the [protected] and was told date starts the ordering date not receiving date. They would only credit me for half the cost of 79.97, crediting my card for 39.61. What a rip off!

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Pamela McCarty
Wise, US
May 08, 2009 9:46 am EDT

I ordered to trial verison and I have called to cancel before the 14 days were up. I am not receiving any products but my debit card is being charged all the time. I have requested that I be credited back - I have called either to have it say non working number or when I call the person tells me its canceled. I have also emailed the company with no luck.

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slark
, US
May 02, 2009 8:25 pm EDT

I ordered the online trial and have only received the initial trial. have been billed 3 times for 78.81 plus international charges, debit card use, totaling over $80. called and cancelled. got $78 back but have again been billed for $83.18 and have not received any additional product. putting stop payment on my account

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SFPillbox
Bryn Mawr, US
May 02, 2009 11:08 am EDT

Have returned original supply WITH letter cancelling [automatic] renewal. Now have received and been charged for 2nd supply. Wrote refused on package; will contact both my credit cards on Monday to notify them of this issue.

Need support on getting them off my back!

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evelyn martinez
tampa, US
Apr 29, 2009 11:38 am EDT

please cancel my order! and return my money back! please confim in my e-mail evelyn33617@yahoo.com thanks!

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P B
, US
Apr 26, 2009 10:33 am EDT

I got a $87.13 charge on my credit card that was NOT authorized on 3/30, and,
then on 4/24 received product in the mail that was not ordered. There is, also, no
information to contact these people. They apparently have other products that they
scam as well.

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J. S. Wyatt
E. Falmouth, US
Apr 23, 2009 9:59 am EDT

I have been charged for products I have not ordered. I did not authorize any charges to my Discover card other than the original postage for the free sample. In addition THE PRODUCT DOES NOT WORK !
Remove any charges to my credit card immediately. I will not accept any deliveries. I will tell everyone how displeased I am with your product and service.

J. S. Wyatt
39 State St.
Marion, NC 28752

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Janice Lobbins
Chicago, US
Apr 20, 2009 11:45 pm EDT

I have been charged shipping charges for a product that I never received. I want my credit card refunded those charges of 4.99.
I have been charged three times by this company for shipments never received, this company is BAD NEWS !fo

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Paul Casares
Artesia, US
Apr 20, 2009 7:36 pm EDT

ive tried everything in my power to stop you from sending me your product for one it dosent work. and ive canceled several times over telephone and each time its some non american rude accent what will it take for you guys to please stop sending your product ?

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Linda Gregg
Haslet, US
Apr 17, 2009 5:02 pm EDT

I placed an order on December 5, 2008 for the Acai Berry and a colon cleanser. I was charged $87.13.
I called right away when I received the Acai Berry because I did not like the ingredients in it, so I never opened the bottle. I sent the products back and spoke with someone on the telephone about it. I also sent a letter and requested a refund and the company never responded back to me. Sincerely, Mrs. Gregg

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glenn
, US
Apr 02, 2009 2:26 pm EDT

I called to receive a free sample of the acai berry detox. I paid the delivery fee for the free sample. When I called to cancel I was told that my account was already charged the $87.13. I spoke with several of the people who answered the phone and they were a waste of time and energy. Who ever reads this I hope you never order anything from this company because they are the most unprofessional company I have ever dealt with.

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barbara
, US
Mar 30, 2009 6:21 pm EDT

I ordered a trail bottle of pure acai berry for 4.99 then later on my debit card was drafted for 78.41 without my permission. i were told online that i would be billed only for 4.99 at the time i made the order.

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Janet
, US
Mar 28, 2009 11:03 am EDT

I was charged 87.13 from this company and did not authorize them to charge my debit card. I am in the processes of attempting to call the company but after being placed on hold for 10 minutes they hang up on me. With all the information I am now finding on the internet how is this company still in business?

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Carl Brown
Louisville, US
Mar 28, 2009 10:35 am EDT

Telephone contact numbers listed to call for order cancellation never answer. Ordered trial size shipment over a week ago with me to pay $4, 95 and you charge my Visa. If you have already shipped, charge my Visa $4.95, If not cancel. No further charges of any kind to be made against my Visa. Total and absolute cancellation of all further activity.CMcCOYBROWN@AOL>COM

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Cindy Stanwick
Columbus, US
Mar 26, 2009 9:24 am EDT

I saw the commercial where the young lady had been getting charged and I had just been to the bank to close my card and see what and how much I had been charged $170.00 later and still trying to get my moncey back...

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Jane Richards
Manasquan, US
Mar 24, 2009 5:01 pm EDT

I order the free sample which I never received.
Called to cancel further orders of product and request refund of shipping cost. The foreign speaking customer service rep
would not credit my credit card with shipping costs and I'm holding my breath that no more charges will appear.
Very bad experience. Wish I had read the complaints before I ordered. Dumb, I guess, but now I've learned. Please warn others!

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Gerardo Tanada
Gardena, US
Mar 13, 2009 11:39 am EDT

Acai berry is charging my credit card without my authorization. I never receive their product but they charge me on montly basis. I
want them to stop charging me $87.13 monthly. I need help.

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nikki
New Carlisle, US
Mar 07, 2009 8:46 am EST

well i see the everyone has had the same problem as I. I went looking for the same website and it is no where to be found . I decided to prin t out all pages and still in the fine print no where on there does it say there are any extra charges. So i am pretty tick off i called the number and cancelled and i am still recieving the money out of my account but i am not recieving any product.

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Cassandra
Brandon, US
Mar 05, 2009 8:31 am EST

I was going through my bank statement and I was being charged 29.95 for nothing. I am not happy and I want my money back NOW, I f I don't within 24 hrs I will have to take further action and that won't be good on your part. I do not want to see anymore charges on my statements!.I want a phone call saying this has been taken care of TODAY...

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nolan tsukayama
Honolulu, US
Mar 04, 2009 12:03 pm EST

i keep getting the acai berry pills in the mail & i can't cancel. i'm also still getting charged every month $94.57.
please help!

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virginia ketzler
Aransas Pass, US
Mar 04, 2009 10:36 am EST

I want to cancel product acai berry does not work this company used my credit card and charged ny account for product I did not order nor gave my permision to charge ny account. I paid shipping and handling for FREE product trial so they used my to charge for more product for my account without permission wpould like for you to credit my account back the money charged thanks

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Robin Burgess
Baltimore, US
Mar 04, 2009 6:06 am EST

I think Oprah should have to pay people back. I tried the free trial for this acai berry and two weeks later they 757bacharged my account $79.96. This is horrible. The ad did not say it was going to take my money or I wouldn't had done it. I am on a fixed income. This is a scam for people who are trying to lose a few pounds and wind up paying for it.

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Doyle
Greeley, US
Mar 03, 2009 12:43 pm EST

This company charged my credit card an unathorized $79.96 for something I have never ordered, or by that token, have not recieved anything from them. I did authorize a $4.99 shipping charge for the free trial pills that I did recieve but that was all. I would can find no Phone number that I can call to have this taken care of by the company. Can you be of any help?

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LMQ
N Smithfield, US
Mar 01, 2009 6:12 pm EST

The number my bank gave me was [protected]. They put you on hold for a long while. They will not let you talk to the right department. They also do not give out their address for safety reasons. I ended up taking it up with my bank and they are handling it right now.
I think it is going to take a long time to fix this one.

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alicia gray
Sandusky, US
Mar 01, 2009 12:29 pm EST

this ncompany was not given the ok to charge my account for 79.98 i ordered a product called purity 12 and that was all . the next week they charge my account for another product that i did not order and i want my money back. what can i do . please help me what ca i do to get my money back. ALICIA GRAY alicia43gray@peoplepc.com

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Georgine Bowmab
, US
Feb 28, 2009 10:36 am EST

I had received unauthorized charges on my account, called to reverse them cancel my account and any further product. Then, they appeared again 4 days later.

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Roger Downey
Wellsville, US
Feb 26, 2009 4:09 pm EST

Advertised thirty day free trial, diet pills, for postage only-$4.95.
Just received credit card bill with charges of $4.95, $35.85, & $74.45

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patricia long
Keyser, US
Feb 25, 2009 4:15 pm EST

paid 3.95 for a free sample of acai berry...on feb2nd...on feb 12, they took out 87.13 and then again on 2-25 they took out 40.00 more dollars causing my bank account to bounce...they were not authorized to take out money on the 12 and 25th...i want my money back or my bank said they can fill out fraud papers...i will repoert you to better business bureau...patricia long, ...1420 beacon street keyser wv 26726

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Clifford Owens
Groveland, US
Feb 25, 2009 2:19 pm EST

I receved product, used product for four days.Product did not work, called and canceled on 02-21-09 card was billed on 02-24-09. Product states hassle free guaranteed ! I called back on 02-25-09 they stated that is has already been billed they would not refund money. They confirmed cancel #424835 . They do not have a hassle free guarantee!

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Hoda
Manalapan, US
Feb 23, 2009 4:53 pm EST

I ordered a free trial of there product Acai Berry, can not take it because it has green tea, tried to call them to cancel my order before they charge me anything after the trial period of 14 days. ( since I got burnt with another vendor) but I can not get in touch with them,
Looking at the complaint board I see many for this company.

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Rad
Vancover, US
Feb 21, 2009 12:14 pm EST

After the initial "free trial period" I've been receiving auto shipments that was supposed to be cancelled.I was charged $78.81 and another $85.47. I tried to contact customer service 3 times but was told that it can't be cancelled or "returned" because the free trial "expired".
UNACCEPTABLE "John" !

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Cindy
Mundelein, US
Feb 20, 2009 1:53 pm EST

I had ordered, online, Acai Berry. After ordering I received an email about charging me account for Fit Factory and Cost Smashers. I called [protected], which is the number for the product. I asked the gal if she was connected with the Fit Factory and Cost Smashers and she said, "yes" so I was able to cancel every thing with one call.
I hope this is helpful to others.

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ane
NY, US
Feb 18, 2009 4:04 pm EST

The operator I spoke to said he was in Florida - but I tend to think not: his accent and his vocabulary were too English; indicating, India. The connection was bad, and having been on hold for over 10 minutes to speak to a supervisor I think it is very suspicious.

I am trying to return 4 unopened bottles after the first trial one gave me dry mouth.

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dutch
, US
Feb 18, 2009 1:35 pm EST

Have called them to find out when I would get trail offer. Told to call back in 2 hours. Tried to cancel, again call back in 2 hours What a way to run a business

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crap when we don't need it
Cumming, US
Feb 18, 2009 10:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have tried for 3 weeks after recieving my trial offer.No one has either returned my emails or answered the phone.I got the medicine on the ads I had seen on major networks in the morning and afternoon hours and shows like 20/20 and the like.They're production when taken effects my other meds that take for my bipolar .They need to get up off their dead ### and responed to my situation

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veronica fernandez
San Antonio, US
Feb 17, 2009 10:56 pm EST

I ordered the 14 trail of acai berry two weeks ago and have not received anything in the mail and have already been charged for the first month of $89.00. I haven t even been able to try the product to see if I like it. I called the [protected] to complain and they could not even find anything under my name or address, they suggested I contacted this websilte and you would take care of the problem.

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