AcceptanceNow
Reviews and Complaints

I was told that my 90 day option was a certain price. On the day i was to pay it off on the 90 days they told me the wrong amount. $100 less then what it started off at. I had paid $400 into it already. Called back again and spoke to someone else. They gave a different pay off price which was $200 less than total cost. Still not right. No manager was in and they all claimed they were new employees. Said a distinct manager would call right away. Never happened. BEWARE THEY SCAM PEOPLE . ABC Warehouse in michigan

I have an account with your location in bobs discount furniture in poughkeepsie ny. Your company should be disgusted by your so called 'employees' at your poughkeepsie location, especially the 'manager' donna. I will never do business with you again and will be taking legal action as a result of their disgraceful customer service.

Just a few examples out of the many I could give:

When I called and explained my issue to donna and asked for assistance I was told she was having a long day and didn't feel like discussing my issues.

When I asked donna why I got conflicting information every time I contact their office, I was told their phone calls are not recorded so what was said in the past does not matter; I was also told if her employees forget to document/note phone calls, there's nothing they can do about it.

Donna also made unprofessional and rude comments such as 'I don't understand whatever english you're trying to speak' and 'you've clearly made everything you're saying up in your own head.'

I purchase furniture from Value City Furniture last January 2016 in Chesapeake Virginia I got about $1, 600 financed through your company I have been paying $185 a month for a year a call to pay off laying to find out amount and found out I still owe the same amount that are financed through your company and they tell me it will take 2 more years to pay it off So eventually I would have gave y'all $7, 200 for financing basically $1, 600 I have talked to two different managers and got two different answers can someone look at my account and tell me if this is correct and let me know if there's any other way I could pay this off sooner without incurring all of the money my name is Richard Harrell I purchase furniture at Value City Furniture Chesapeake Virginia last January of February my phone number is [protected]

I've been trying to reach a district manager about my 90 date payoff. I call to pay the remaining balance and was told I past the date. However i contacted the store approximately 2 weeks ago to be sure of the date and i was told 2/15/17, but that not the correct date it's 2//7/17. The 15th is my payment date monthly they mistaken the to dates causing me to miss the time allotted. I need someone to contact me about this. I have been trying to reach someone since Friday. I will not pay this bill until I speak to someone from management. You can reach me at [protected] My name is Lance Anderson. My ticket # 615515.

I chose to use them and was constantly telling them I wanted the 90 day no interest option. All their paperwork was for the leasing option with one page related to the 90 day option. I made 3 payments per the 90 day page. However, I was not paid in full. the 90 day option page was not accurate as it did not have taxes include. So since I did not pay $80 in taxes, I now had to pay $400 as the 90 day option expired. Also, you have to make last 90 day payment in store. None of their written documents tell you this. And if you make it online - it still will not count to close out your account. I consider acceptance now extremely fraud oriented and will note on every site I can so that people will know what tactics they use. I will also not shop at Sears as they give space to this company and should know what kind of company they deal with.