Ace Hardware
Reviews and Complaints

Purchased new Stihl chainsaw, .. would not start when I got it home, ... called for help and told me the service shop was another 10 miles away! Stay away from Ace Hardware Woodmont Georgia! It seems as though certain Ace Hardware Stores do not service the products they sell! Buyer beware! I thought paying 509.00 for a Stihl Chain Saw, .. it would at least start! Did not fire once! Don't know which is worse, ... Stihl Products or Ace Hardware!

At 5:18 am on January 11th on the Florida turnpike entrance ramp from I-595, one of your semi drivers cut me off. If that wasn't bad enough, he proceeded to cut me off again as I had moved over for him originally when I saw his turn signal. While in my lane ( to his right) I was going slightly faster and he started coming over to cut me off again! My bright lights did nothing he was coming over no matter what. I had to brake to avoid being hit.
In these tough times when your company is competing with Lowe's and Home Depot this kind of unprofessional incompetence is a direct reflection on your company.
Because of this I'll probably not shop at your "helpful place" ever again.
You can thank the driver, better yet discipline him where it hurts. He's cutting your bread and butter!

I went to this ace hardware branch in SM seaside cebu philippinea and the staff specifically the cashier is ridiculuos, we were told to fall in line yet people were cutting in and they did nothing about it. Its crazy how your staff works their policies. It was a bad first experience with this store and i dont think i would even reccomend this branch to anyone. They dont even value their customers time. Utterly horrible.

Bill Gasch [protected], [protected]@yahoo.com
ON 11-24-17 I placed an order ([protected]) to be PU at a local store (7168354 Deluxe Alum Tool Set( I have received this item, 7332331 Poly Wheelbarrow 10 cube missing, (9996091 2 handles missing, ( 9996109 parts rec. On Monday I got a phone call telling me part of my order had arrived. I went to the location a few days later after an additional call telling me more items had arrived. I went to the address given, but they were very quick to tell me they did not represent Ace any longer and that only part of the shipment arrived. A very long story short they told me they would not call UPS or Ace, and I was on my own. I will not detail the calls, but for more than a week I called Ace and UPS, but to no avail and later the second week I called and the CS rep (very nice lady) gave me to a supervisor "Josh", (he has zero people skills and certainly should never be allowed to talk to the public) and after I ask Josh to cancel the order and send me another to my home, he quoted Ace's policy and rights, and after I told him he was not helping me he hung the phone up. I was very upset so two days later I talked to another CS rep named Carol who was great. She ask me if I would agree to canceling the first order and have her place a new order at another store. She said my Visa card would be debited the money back and I would pay the new store when I picked up the wheelbarrow and I said thank you. Everything went as planned, and I have my new wheelbarrow now (P/U and paid for 12/8/17). Yesterday UPS delivered a wheelbarrow to my house. I do not know if it is a new order or my old order finally getting to me, but I wrote your CS department this AM asking what I should do, but no one has answered me.
I have to things to ask about that are very important to me.

1. My Visa has not been debited my credit for the first shipment.
2. What do I do with the second part delivered to my home, keep it for spare parts, or send it back collect on UPS.

Please have someone contact me on this ASAP so I will know it is getting attention.

At 2:20 p.m. I stopped at your Deerfield store and was assaulted by it your employee Al. He had an issue about me parking my bicycle. I shop here all the time and I've never had a problem. He tried to grab my bicycle and I stepped in front of them and he put me in a headlock your other employees or watching as well as customers when I asked for them to call the police he let me go. I talk to the manager ask her about it and he didn't seem to do much about it. I believe this to be a crime done by one of your employees and should be punished for it. I hope this is not how you run your business. I should have pressed charges.

I visited Ace Hardware at 5749 SW Bird Rd, Miami, Fl. 33155 last week to buy toilet seat replacement hindges. They didn't have at the store but they said I could order it there. It didn't make sense that if you buy online you can pick up next day at store, but if you order at store, you have to wait a week, till today Thursday when their merchandise arrives.
I called today, they told me truck was in but didn't know if my part was in it.
I drove to store, the treatment I received from the sales person was rude, they told me they will call me but this guy asked me for my number saying they didn't have it.
When I asked to please look for my part, he said no because he didn't know if part was even there! He searched for my order and couldn't even find record of it. He asked me for my receipt. I was very upset with their rude behavior and lack of interest in helping.
I asked again, why couldn't they look for my part? He gave me all kinds of excuses, he said they'll probably call me at store closing time.
I said I was gonna wait, he gave me a sarchastic reply. They have no clue of what they're doing or any customer service training. My health is delicate, the aggravation I suffered today doesn't help.
Horrible experience!

This is why I will continue to shop at Home Depot. I called my local ACE hardware store and inquired the pricing of mulch. I was told it is $4.99 Since it was only $1 more each bag than Home Depot charges and I had a $5 coupon I decided to support my local ACE hardware store. When I got to the store I was told that the employee gave me the old price, now the price was actually $ 6.99 but since I was misinformed they would give me each bag for $ 5.49. Usually a company honors a price they just quoted 10 minutes ago. When I wanted to use my coupon I was told I could not use it, since the bags were already discounted. I needed some other things and spent an other $25 or so. My wife asked if ACE gives veteran discounts like Home Depot does and one employee told her yes. When I went to pay for all of my items the employee who gave me the wrong information on the phone and wouldn't take my $5 coupon unless Ill spend another $20 dollars, said since I had a coupon I won't get the Veteran's discount. Today is Veteran's day.
Apparantly not even today these employees can honor a Veteran's discount. My wife was very upset, specially since we now had been given twice the wrong information by your employees . We are only talking about $12 or so, but still...this is pretty bad customer service.

Zac was rude with no costumer service and began to tell me that I was wrong . I miss picked item I was going to buy and told me that I was wrong . He did not tell me why or try to help me in any way . It just looked at me like he didn't want to be there. I go to the store quite a bit . First time ever had a bad experience . Always friendly people till this time . I don't think this is the rite job for him . Or get some training in costumer service never tell someone there wrong ! I'm sure I'm not the only one this has happened to .

On March 9, 2017 at Ace Hardware/Smiths Farm store in Knox Indiana I purchased and had installed 2 rear tires on my 2007 Toyota Tacoma truck. I was satisfied with the service. I did notice an excessive amount of tire weights (3 on outside 1 on the inside) on the driver rear tire that they installed. I did not think much of it. On May 16, 2017 I went back and purchased and had installed 2 front tires. After a few days I noticed a vibration in the steering. I went to the store and ask them to balance them again. I dropped the truck off so they could do this. They called me later that day and said they could not balance the passenger front tire because it was defective. It was warped. They would order a new tire and call me. They never called so after a few days I called them. They told me the tire had not come in and they would check with the supplier and call me. They never called. I called them. They told me it should on the next order. They would call me. Again I had to call them. The tire finally came. It was installed while my wife waited. Within a few miles after leaving the store the tire pressure warning light started flashing and stayed on. She thought it was probably low tire pressure and continued home. When she arrived home I checked all tire pressures and they were good. I tried to reset the light, but it would do the same thing. Flash several times and then stay on. Within a week I was able to take it back to the store. They tried to reset it, but could not. They said it was probably a bad sensor. They did not have one to replace it then, but would order one. After several days my wife took it back. They replaced the sensor and showed my wife the bad sensor that was cracked. A few days later the light started flashing again and stayed on. At this point being very frustrated with the many trips back to the store I went to a tire dealer. He scanned the tire for a reading, but the sensor was not sending reading. He told me it may be faulty or needed programing. I went back to ACE and told them this. We agreed that if it was a programming issue I could have the tire dealer to it and ACE would reimburse me. Some weeks passed before I was able to get back to the tire dealer. When I did and they tried to program it the found out it was the wrong sensor. They replace it with proper one. This cost me $100.00. I took the receipt to ACE and after some discussion I accepted and In store credit for that amount. During all this I had checked all tire pressures a couple of times as I had to take 2 trips and could not rely on the tire pressure warning light. Each time I did I found that the driver rear tire was 5 to 10 ponds low. This week I checked them again with the same result. I sprayed a soap solution on the tire and discovered a rim leak at one of the tire weights. I went back again to ACE on 10/29/17 and spoke to the store Manager Adam Smith. I told him I was not doing well as I have another problem with the tires. He asked what was wrong. I told him there was a rim leak on one of my tires. He told me they could pop it off and look at it. I told him I hope the tire bead was not damaged. He said he doubted it. He then told me his tires leak all the time and just deals with it. I told him my tires do not and should not. That I have replaced tires several times in my life and have never had problem with tires as new as these leaking on the rim. He responded "You do not need to be rude When were these put on?" Before I could respond he then said "and now you want us to be responsible?" I told him the tires have way less than 10, 000 miles. (Actually probably less than 2000.) He then told me "he did not want to talk to me anymore". At which point I left the store very frustrated and disappointed in ACE Hardware and will no longer patronize ACE Hardware unless this issue is fully resolved to my satisfaction.

I rented a carpet cleaner yesterday October 25, 2017.. I was told to make sure water reservoir and brushes were cleaned when I brought the cleaner back. I cleaned both and when I returned the cleaner the cashier put her nose in the reservoir and said it smelled ands sprayed it with majestic window cleaner to freshen the smell and then she lifted the cleaner up and said she refused to clean the bottom splash guard. Told her to show me the dirt and she wouldn't..Told me I was getting my deposit back because I left the cleaner dirty. This is the voice message I got back "I'm sorry Carol this is _⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_ to discuss with you more about what you called to discuss about the carpet cleaner _⁠_⁠_ _⁠_⁠_⁠_⁠_ _⁠_⁠_⁠_⁠_⁠_⁠_⁠_ _⁠_⁠_⁠_ that was rude to you we Musta got disconnected or something because I was talking _⁠_⁠_ I didn't hear the answering me or anything um I want to get I do apologize for how you were treated here at the store I will speak with her and I will speak with Shirley also about it um if you need to contact me some more uh you _⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_ free to give me a call back at 824-3325 thank you…"

They run a sale on ACE LED light bulb . So when you check out they charge
you full price. So when you question the price they get real rude with you.
This is not the first time I had been treated rude by their employees if
you ask a question about a item and they do not stock item their answer
is we can't have everything. IF you are trying to buy some nut and bolts
and you write down the wrong code on bag watch out. I will never shop
at this store again.

10-11-17, Mormon Coulee Store, La Crosse WI. I asked a sales clerk how you could recycle a small 14 oz. propane fuel cylinder when empty. His reply was"I never recycled a damn thing in my life why don't you just throw it in the trash." I went to a competitor with the same question and they went out of their way the be helpful to answer my question which was not to throw it in the regular trash but the city would recycle them for free. Guess which store I will give my business to in future?

Over the last several months, I have bought three rakes. The wood in the handles is obviously of a low grade, the handles have broken on all three rakes, not as a result of abuse but because the wood in the handles is inferior. If this is any indication of the quality of Ace products, I shall take my business elsewhere. I have attempted to contact the store manager in order to resolve this issue, he was unavailable and I was asked to leave a message. I left a message and at this time I have not received a return call, hence, this letter. Thank you

On 9/30/2017 I brought a leaf blower to the Cartersville store for repair as it would not start the previous weekend. I've had the blower for a year without any previous issues. About 10 minutes after I left the store the girl who checked it in said she pulled the cord and it started right up. I said I would be back in a few hours as I had several errands to run and did not want to leave the blower in the back of the truck where it could get stolen while I was in a store. She said that would be fine. When I picked it up they would not return the $35 dollar fee even thought there was nothing wrong with the blower, there were no diagnostics performed and the mechanic never even looked at it

To Whom It May Concern:
First of all I must say that our community had been torn up by hurricane Irma. After cutting much brush and trees, I brought my chainsaw blade in on 9/21 for sharpening. I called on 9/23, and went into the store today, 9/24 to pick it up. It was not ready YET. I perused through the same box of chainsaw blades that was laying there last week hoping to find the right size, but they were the same blades still not put on the racks and none fit my saw. A man came up asking me if I needed help and I said his manager should schedule someone on the sharpening machine 24/7 as the community had been hit by Irma. He just said "no, can't do it" shaking his head like it just can't be done. I said "why, does it make too much sense". He asked if I would like my blade back and then said "Have a nice day". Like, he has ALL the power over whether my blade is getting sharpened. I did not catch his name, but will I ever shop there again? The answer is NO WAY. So, ACE, if the community has been hit by a hurricane and you can't afford to dedicate someone to sharpening blades as a community service and help customers out rather than have smart alec comments from unhelpful, untrained, young managers; you should just close the doors. You can't compete with larger chains if your people are not going to be helpful. Now, your holding my blade hostage. After checking online, LOWES has my blade in stock, so I'll be going there to purchase a new one. Further sharpening will be taken to the True Value down the road. All I can say is the manager of ACE HARDWARE 1004 Cape Coral Parkway, on 9/24/17 should go back to school for some customer service training. If I talked to my customers like that I'd be out of business. You just lost me...

Ace Hardware Windsor Colorado.
Original date of sharpening 9/3/17 - dremel tool used instead of chain sharpening machine. This is the second incident where we were charged for our chains being sharpened and they were just as dull as when we brought them in. I brought chains back today 9/18/17, a young woman by the name of Maggie helped me and a lady by the name of Stephanie - of which was rude. She told me that they only use dremel tool in order to sharpen chains, of which I know is not true - my husband was told that they use a machine 3/4's of the time but when the machine is down they sharpen by hand.
Stephanie then said to Maggie, her co-worker, that "Doug" is the only one who knows how to sharpen chains using the machine and no one else has been trained to use the Machine so they all use the dremel tool to sharpen chains. Stephanie then asked "Why are there two transactions instead of one!" She was again rude about it, like I was in the wrong. I informed her that the checker up front made a mistake and only charged my husband for ONE chain instead of the two that we had sharpened. I informed her that when he realized the mistake of the checker, he came right back and showed her her mistake and paid for the second chain.
Stephanie was very rude about me bringing the chains back and requesting that the chains be sharpened correctly by the machine and not the dremel tool. This is the second time this has happened, it seems to me that more people should be trained on how to sharpen chains correctly with the machine and not the dremel tool - EXCLUSIVELY.
I was upset that I was treated like I was in the wrong for asking for the chains to be sharpened correctly. If this happens again we will be taking our business elsewhere.

I can send pictures of my recipiens. I was charged $18.99 for 4 light bulbs and $18.99 a piece for 2 gfi plugs. Upon returning i was first told they were not giving back taxes on that even tho i paid taxes in then i was told they were gonna ring it up as 2 different transactions so it wasnt so bad i returned all 3 items and they still got me for $10.00 by ringing the light bulbs up as $9.99 as if i was keeping them and refused to do anything ab this i do so much business there i have credit on my account and then they want to make me out to be a bad guy and say i better make a copy of this like i was gonna to Try to come back and do something . They circled the wax ring on the reciept as if i broight that back which was not the case.

We are in Sarasota, Florida and Hurricane Irma will probably make a direct hit tomorrow. Last night, we went to our neighborhood Ace hardware on University Parkway to purchase bolts to tie down plywood over our windows. When we got the home, my husband realized we had the incorrect size bolts. When he tried to exchange them this morning for the correct size, he was told "hurricane supplies are unreadable". I understand you don't want to take back flashlights after a storm that maybe never hit, but this is different. The storm hasn't even hit us yet and we are only trying to be safe. The items were never used, because we can't use them. The storm has not even hit. We are not taking advantage of a situation here-instead we feel taken advantage of. The bolts cost us $50.00, twice! Is this really how you want to treat your customers?

Hi, I have attempted to contact the number listed for Customer Service and it drops my call on the transfer each time. I selected several options to be sure it wasn't my phone. The call was disconnected from Ace's end.

My husband and I returned an item to an Ace store yesterday with a receipt. We were refunded an amount lower than what we paid and told that's all they store could do, as the item was purchased in a different Ace store out of state. The item was never used/returned in brand new condition. For obvious reasons, we are not okay with this return transaction. We offered to receive store credit for the correct/full amount and were told no. I'd like the difference back. As a customer, it's not okay to receive less back for an item we paid more for... never used and had the receipt for. Item was returned in less than 24hrs, as we realized we had a duplicate of the item at home.

Our cashier was kind, but basically said... out of luck. Doesn't sit right with us at all. Appreciate your help in coming to a fair resolution. Thank you.

I visited ace hardware 545 Arthur Godfrey rd Miami
Beach 33140 to purchase gallons of
Paint and all painting supplies. There are sales everywhere for Labor Day weekend. I called and they did not help me in the phone and it is
Empty no clients but they could not help
Me over phone . I went there and first of all no prices are visible you have to ask sales associate for price amount for everything in store . Time consuming and any price can be quoted . The cheaper gallon of paint by associate was 55.00 dollars per gallon and one gallon of behr was 80, 00 per gallon . I asked him what are your sales and what is least expensive he said this is sale and the cheapest in store. I will. Ever shop at
Ace hardware I went to home deposit where I can see the price . Get info quickly and accurately . And no price guaging practice involved as I experienced at your ace hardware 33140 Miami Beach location. So I will tell all my friends, family and coworkers about my experience . And will never shop at ace anywhere.