ACE Money Transfer review: Payment not received

I am absolutely furious with the way ACE Money Transfer has mishandled my issue regarding the payment made on November 12, 2024, with Transaction ID: [protected]. The payment was made to Aftab Alam, but the amount has still not been credited to his account. This is due to a bug in ACE's system, and instead of informing the customer about this clear mistake, you’ve continued to ignore my requests for help and updates.

Here is the pathetic timeline of this disaster:

November 27, 2024: Savera Yousaf sent an email.
November 28, 2024: I sent Aisha Yamin the bank statement of Aftab Alam.
November 28, 2024: Areej Aslam promised to check with the partner bank and get back to me – but no follow-up.
December 2, 2024: Abaid Ullah confirmed the issue was highlighted with the partner bank – still no resolution.
December 20, 2024: Momin Mansoor Butt stated that a reversal might take 45 days – this is completely unacceptable.
December 23, 2024: Muhammad Kashif Mehmood assured me the case was a top priority, and the payout partner was engaged urgently.
December 30, 2024: Habib Munawar said that follow-ups were happening, but still, no result, and I was asked for more patience.
Now, it's February 17, 2025, and I’ve received no updates or no resolution. Your customer support is absolutely pathetic. I have requested multiple call-backs via the app and Facebook Messenger, but no one has responded! The lack of urgency and the continued ignorance of the issue proves that ACE Money Transfer does not value its customers.

This issue has gone unresolved due to ACE's system bug, and the fact that ACE has failed to notify the customer that the account number used is not associated with Aftab Alam's name, which is a violation of customer rights. I am deeply disturbed by this, as you are refusing to be transparent about the issue and making no effort to resolve it.

I demand a call back by the 18th of November, and I expect immediate resolution. If I do not hear from you or see this issue resolved promptly, I will file a case against your company and ensure this matter is escalated.

Your complete failure to resolve this will not be tolerated any longer. I will not let this go until I see proper action.

Regards,
Danish Qamar