Resource One Credit Union’s earns a 4.0-star rating from 4 reviews, showing that the majority of members are very satisfied with financial services.
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Problems with resource credit auto loan pt 2
After a weeks making my first payment on time around Jan 28th. I received fishy letter in the mail describing that my insurance was not shared with the creation of my loan. And to send it to a number and an email I did not recoginze, so decided to wait a week for a phone call or to find out more on the acct portal and make sure it was not a phishing scam to...
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I need a refund of $210.00 for a charge my CU charge me a FEE for ***
I need a refund of $210.00 for a charge my CU charge me a FEE for ***. I been waiting for a call back from a supervisor for a week and still haven't heard from them. I accrued charges do to the bank holding $237 for a week to pay a past due credit card bill but they held it and never applied the $237 to the bill causing all the fees to accumulate plus 2 over draft fee which the bank credited back. I need $210.00 refunded back ASAP. I tried working with them but again a manager never called me back as requested to fix this issue.
The complaint has been investigated and resolved to the customer’s satisfaction.
HELLO i have had 4 open auto loans with resorec one credit union witch i have paid 2 in full , i have a 2015 nissan altima that i have purchased
HELLO i have had 4 open auto loans with resorec one credit union witch i have paid 2 in full , i have a 2015 nissan altima that i have purchased for my baby sister and her insurance was cancelled and the credit union forced ins wich i was paying over $ 120 per month on top of the payment , vehicle was totaled and i called the credit union to ask if i was coverd and they told me 100%, balance on the car was $2700 and ins paid 1000 and he balance is at 1700 and gap will not cover the balance WHNE THE CAR IS WORTH $15000.00 . please help i have been dealing with this for over a month and no one is giving me an expplanation. kal *** XXX-XXX-XXXX
The complaint has been investigated and resolved to the customer’s satisfaction.
Lost title I've recently paid off a vehicle around a little over 2 months ago when I paid the vehicle off I specifically told them what address to send the title to which was my new address that they already had on file from other transactions the teller read back the correct address to me which is the waxahachie address and told me it would be around 5 weeks I even called a week later to make sure it came to my address over a month went by and no title so I called a few times and was told it would be look into never got any response back called back again and was told the title was sent out on the 18th of November but it was sent to the wrong address and they told me it was nothing they can do about it, it was on me to track down the title or go pay for another title. We had a contract my end of the contract got fulfilled I paid all payments and never had any late payments and now that they got there money it's like they don't care I didn't get my title it's on me this vehicle is my commercial work truck it's how I feed my family and if that clear title gets in the wrong hands it could cause a lot of damage and confusion I have sent out an email to Resource one but no response I think they should be held accountable for being careless with fragile documents just like I would of have been held accountable if I didn't make my payments there is no difference we had a contract I still have yet to receive my title or even hear from Resource one I also don't think I should be responsible for paying for another title or even tracking down my title I have a business to run I shouldn't have to take time off work to fix there mistake it should of had got sent to the correct address the first time.
Is Resource One Credit Union Legit?
Resource One Credit Union earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Resource One Credit Union. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 75% of 4 negative reviews, Resource One Credit Union is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
R1cu.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
R1cu.org has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
R1cu.org you are considering visiting, which is associated with Resource One Credit Union, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
R1cu.org regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Resource One Credit Union.
However ComplaintsBoard has detected that:
- Resource One Credit Union protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
I had a loan with resource one
I had a loan with resource one. When I went to pay it off today, they said my savings account was -$10. I originally had to put $25 in the account to get the loan. I asked why it was -$10. They said it costs $5 for a then to mail out my account balance. I told them I never signed up for that, they said it's automatically done. No one ever told me! They said they only did it twice, but since my account when below the $25 limit, they had to fine me. Totally unacceptable to take money out to send me junk mail and never tell me. Then fine me because they took the money out. Need your help. Asked to talk to a supervisor, but they said nothing can be done, and it will keep going negative because they will keep sending out mail to me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Resource One Credit Union Reviews 0
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Overview of Resource One Credit Union complaint handling
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Resource One Credit Union Contacts
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Resource One Credit Union phone numbers+1 (800) 375-3674+1 (800) 375-3674Click up if you have successfully reached Resource One Credit Union by calling +1 (800) 375-3674 phone number 0 0 users reported that they have successfully reached Resource One Credit Union by calling +1 (800) 375-3674 phone number Click down if you have unsuccessfully reached Resource One Credit Union by calling +1 (800) 375-3674 phone number 0 0 users reported that they have UNsuccessfully reached Resource One Credit Union by calling +1 (800) 375-3674 phone number
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Resource One Credit Union emailsinfo@r1cu.org90%Confidence score: 90%Supportmarketing@r1cu.org85%Confidence score: 85%Marketingmtgloanservicing@r1cu.org82%Confidence score: 82%
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Resource One Credit Union addressPO Box 660077, Dallas, Texas, 75266-0077, United States
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Resource One Credit Union social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
Most discussed Resource One Credit Union complaints
Problems with resource credit auto loan pt 2Recent comments about Resource One Credit Union company
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The credit union allowed an unauthorized transaction to be processed on my account 4 months after i had blocked and changed account debit card. I had received an unauthorized charge on my account and I went to the branch location on bellview street in dallas texas to dispute the transaction. I asked them what could I do to prevent this from happening again and the bank teller advise me to cancel the debit card and the would reissue me a new one. They she said I would not have to close my account. So that's what I did. Well 4 months later it happened on the new card without me giving the merchant my new info. But the CU have not refunded my funds and it is clearly their responsibility to protect my account info and my funds. I'm them to refund my $1,039.00. The card was blocked and changed 08 but the transaction was allowed by the credit union 12. 4 months later.
I have been with resource one for about 3-4 now. Recently I had money in my account and due to their end not accurately showing what was in my account. They charged me 5 $35 fees. Understandable if I didn't have the money, however I did. Due to resources one error of not accurately showing my purchases being pending, for a spilt second my account appeared that I pulling from money from held transactions in their words. I had the money, I made my purchases and now I have to pay for it to. I am so disappointed, shocked and downright angry. I want to move banks but of this incident but I want my money back first for this stupidity.
I've paid my account since 2017 and this is a recurring issue they always promise to resolve but it happens yearly. They have been unresponsive. I've attached supporting documents and plan on retaining counsel.