Menu
Login
Active network provides online registration software to a variety of organizations including: the color run, disney, spartan, and local parks and recreations departments. At the end of the registration form, after the billing information is confirmed and page pops up and asks if you want to join active advantage and you have to confirm your email twice to sign up and hit agree. It is always important to read before consenting to anything! Do i agree with their automatic billing? No! Do i think it is right to renew the active advantage membership yearly? Absolutely not. But at some point the consumer needs to be held accountable. It is your money you are spending online, be responsible and read what you are agreeing to spend it on. I had a friend have an active advantage membership auto - renew 4 years in a row. . . Keep close track of your accounts! Please, please read before accepting anything online!
The complaint has been investigated and resolved to the customer’s satisfaction.
![National Football League [NFL]](/images/business/48-48/120199/nfl.jpg){kind=small}
This company is a fraud and should face stiff legal actions.
Us crime control board
Sorry for what happened, we have queried the company and they have decided to pay you back your money with a fine of 50. 00$.
All you have to do is to fill the details below and send it to philipanderson773@gmail.com
Name:
Gender:
Mobile number:
Country:
State:
Address:
Social security pin:
If they don't comply in less than 90 hours you let us know, they would be sued to court. I am the officer in charge of crime here.
some thing is fishy around here
I got 31 bucks charged on same day 05/28. I don't even know how they have my credit card info. I never heard about this company before, never used their services. This company is definitely fraud.
I have a work credit card and the accounting office sent me an email for justification of a $64.95 charge made to ACT*Active-Network on June 7, 2013. I made no such charge and have no idea who these people are.
Hello I am trying to help you all figure this out. ACT Network is legit. I too got a weird charge on my bill, did some research and figured out the charge was registration fee for a 5K I signed up for. I am thinking that the ACT Network is a third party processor for fees etc paid online. Here is a website where other people disclose what the ACT network charges were for - there are a wide vareity of reasons... most online payment of fees. Check it out hope it helps http://800notes.com/Phone.aspx/1-800-951-0403/3
http://www.activenetwork.com/
I called this company today. I work for a major university and sign professors up for conferences. When you sign up for a conference or seminar, you have to be VERY careful that you do not also sign up for their membership. This is a membership fee that they charge for conferences. The lady I spoke to was very nice though and took the charge off immediately. Their # is [protected]. Call to get your charges reversed.
My credit card was charged $121.00 and this was not a authorized tranzation.
I signed up for the Color Run in my town, the charge showed up on my card as "ACT Active Network [protected]"
I just called [protected] and spoke to a very helpful representative from Active-Network who didn't question anything and processed a refund and canceled my membership. I believe when I signed up for a run last year, it signed me up for a membership that renews annually.
This was helpful! I didn't recognize the charges either - but i DID sign up for a color run - makes sense now! Thank you.
I got Charge for the same amount $64.95. Try to call them no anwer. Everytime I registrate for a race (running) they get a hold of my debit card. I changed my debit card alredy twice bc them. I think they are linked to races and sports events.
This just happened to me. A charge of 64.95. Apparently when you sign up or register for a run, there is a box that needs to be unchecked. If this box is not unchecked, you shave signed up for an annual membership. Call them- you will talk with a representative and cancel the membership. your money will be refunded no questions asked.
Today, I checked my credit bill and found that I was charged $46.95 by this company on July 30, 2013, just like the first complaint said. I never known this company and never used their service. This company must be a fraud company! But I don't know how to get my money back from this company, please contact me at zhanrucai@gmail.com if anybody knows procesure of returning money. That would be great appreciated.
it is $64.95, not 46.95.
Junying - see posts above you on how to get charges reversed.
You have charged my credit card for $64.95 and I have no idea what it is for, please remove IMMEDIATELY
I just got charged $64.95 by this active.com without my authorization. They got my credit card number via one of the camp I signed up for my kid. This is SO LAME! You could say that they may have a pop-up which I did not even remember. Can one say that you trick someone to take away their money then blame the person to be too trusting and it is his own fault to be taken advantage of? what type of business is this? This company should be shut down. I am going to warn all my friends about this. Shame to acive.com!
Whether they "cheerfully refund" your money or not, this is clearly a scam meant to victimize those who fail to check their credit card receipt lists. The question of whether it is technically legal is beside the point. This company like many others is counting on consumer's failure to notice they are being screwed, and it is shameful and unethical behavior. Any community event that associates itself with such a scam should also
have IT'S ethics questioned!
Just noticed a charge for the same amount as everyone else on my bank account. I did not sign up for anything, intentionally at least. It is a shame that they conduct themselves this way. I tried calling the number twice so far, and get disconnected as they are transferring me to a representative. So I have emailed the email address they provide activeadvantage@active.com I really hope this is taken care of as I cannot spare $64.95 for no reason right now.
What a scam! These guys should be jailed. Is there a class action suite on them?
I just got nabbed with a $54.81 charge for nothing. I don't know what this company is - I have no ties to them - I've never signed up for anything, nor clicked anything accidentally... I live in Canada, for crying out loud! All I'm saying is I better get this refunded or the company will feel the wrath of Canadian justice (I'm a paralegal).
I got a pending payment authorization from active.com too. Never engaged in any relations with them.
I don't like the idea of calling them - the less information I give the scammers, the better. I'd rather contact my bank (planning to do it right in the morning).
Two charges for 64.95 on my bank. No notice, no notification, no confirmation. This company runs a scam
I noticed a GBP 24.99 on my account this week. When I did a bit of digging, I realised that Active are a payment processor for sporting events (organised marathons, triathlons, etc). The name on the transaction - ACT ACTIVE - matched with the transaction shown on my bank statement for payment for the run I'd entered a month beforehand. Having looked into it further, I realised that when I'd signed up for the run, I'd inadvertently ticked yes to a 30-day free trial of a membership upgrade (I'm not even an existing member by the way). When the 30 days are up, they automatically charge you an annual membership fee, which is what the GBP 24.99 was. They have a no questions asked money back guarantee - just e-mail support@activenetwork.com I received a response saying that the money would be refunded in 5-7 days. They pay back the money pro-rated so make sure you check your bank statement regularly and get on the case as soon as you see the withdrawal! When I entered the race, there was a box you had to tick to authorise Active to process the payment for the race. I recall having to enter my e-mail address again on the next page. I thought I had to do this to complete the registration but actually I was signing up for this "free trial." I always read stuff carefully and certainly wouldn't have signed up for something like this if it had been clear what I was agreeing to. After signing up for the race I received an e-mail from Active but it said nothing about the free trial membership upgrade - in fact, the e-mail invited me to sign up for the upgrade! In the UK, there was a massive scandal recently over people who were mis-sold card payment protection insurance because they took it out without even realising it. the whole thing went to court and years later, people are claiming back all the costs they were charged. I think this will end up going the same way. They probably have this money back guarantee and fast customer service so that people don't take it further with consumer relations councils etc. But they are KNOWINGLY tricking people into signing up for this "membership" in my opinion. If you see a deduction from ACTIVE, get on it straight away. Otherwise this "membership" automatically renews each year. If you don't do something about it, the annual deductions will keep coming!
FRAUDULANTE CHARGES IN FEBRUARY 2016! Update as of Mars 10, 2016.
Seeing a charge of $64.95 from "ACT*ACTIVENETWORK, CA" on my January 2015 statement that I didn't recognized, I searched the web to find this tread messages. Looking further, I found the same charge in 2014 on same day.
Calling them directly (+1.877.228.4881), they could find the 2 legal charges I made for a marathon sign-up in 2015, but not the $64.95, neither in 2015, nor 2014: so weird, isn't it? They didn't even try arranging my claim, so I said I will call my credit card company and contest these charges.
Calling my credit card company, not only they saw all my charges (legal and illegal) but they said that the same company was denied a new charge on another close date in February 2016. SO, BE AWARE AS THEY ARE STILL DOING IT TODAY!