Active Network
Reviews and Complaints

When you use reserve America to make reservations at a South Carolina state park this fee shows up about a month later. This is the second time that this has happened so I was very careful in reviewing the pages when I made the reservation online. The people at reserve America said they would refund the 64.95 charge and they did last time. They said that the screen are Clear that you are subscribing to their service but they ARE NOT!. It appears they are just trying to steal from people who aren't paying attention, not while making the reservations, but when they are charged for this "service"

I found a random $64.95 charge on my credit card statement the other day that came from Active Network (ACT*ACTIVE-NETWORK). I believe this company coordinates a road race that I attended, but the charge for that particular race already had already completed. I then received an email about this $64.95 charge saying it was for the Active Network membership, which I NEVER purchased, nor authorized anyone to purchase on my behalf. After doing some internet research, I noticed that my fellow consumers had filed such a complaint, so I know I am not the only one who this company is deceitfully charging. Like such consumers, I completely agree that this company should face stiff legal actions for attempting to deceive their consumers. This is completely inexcusable.

Act Active-Network is NOT worth doing business with. We have a group of 10 -12 people who do 20 or more races a year and will never register through this company again. They underhandedly charge your account for $64 for some membership. The way the company goes about this is very short sighted. So instead of having 10-12 people doing 20 races a year, they would rather swindle you out of $64. Just very unfortunate that companies operate this way and from reading all the reviews, it is a wonder why they are still in business.

This company charged $64.95 to my credit card one month after I registered for a race. There was no indication including or confirmation after my charge for the race was completed for this charge.

$64.95 charges showed up and I have NEVER agreed to sign up for their service. I was very careful when I used the website to register for a sports event, and as always, I declined their offer to join the club. Regardless, a year later I get an annual fee charged to my credit card. I can't log in to the website, and complaints to their customer service department are frustrating. I shouldn't have to deal with this due to their mistake, I just disputed the charge through Visa.

I registered my son for a 5K Race. Somewhere along the way in order to do so I needed to register with Active Advantage. Presumably somewhere along the way in doing so I signed up for a "trial membership". After one month, my credit card was billed for a full year membership to Active Advantage at $64.95. I was sent an email to tell me this, but the information about your trial membership converting to a full year membership is down in the bottom of an email that simply looks like a monthly newsletter type mailing. I just figured it was a newsletter I was being sent due to having signed my son up for a race using their registration platform. I deleted the email and didn't realize the charge had occurred. I think this is a pretty slimy, underhanded way to get memberships. I only became aware that it had happened after my husband saw our credit card bill and asked me about the charge. I'll be calling today to cancel my membership. Two thumbs down.

I too was signed up for Active.com without my consent. Why does the government allow this company to handle the reservations for our state parks anyway? If I hadn't seen the email form Active.com right away and emailed them right away to cancel the subscription that I hadn't even signed up for I would be getting charged every year! If you only have one choice for reserving a camp site then you should not be subjected to this kind of scam! Also, their booking system is unfair. If you don't have the fasted computer then you don't have a chance of ever reserving a camp site in some of the more popular locations that you have to reserve 6 months in advance. With their stupid 2 day cancellation policy they people who do get the reservation only have to cancel within 2 days! Who has time to plan a trip if the place you want to go is only available 2 days in advance! RESERVE AMERICA SUCKS! Please do something about this stupid company.

This company seems like a HOAX. I signed up for a race and had to sign up thru Active Advantage in order to pay for it. I have been trying to call to cancel this "membership" for 3 weeks. No one answers the phone, andIi'm willing to wait a long time too. I have sent an email to them and I recieve and automated bounce back email. I STRONGLY urge anyone NOT to 'sign' up with them.

To register for the 2013 Publix Marathon, I had to use the website Active.com. At the end of the registration, they offer an opportunity to get rebates on future purchases through the site. No where does it say that if you click on the link, you are registering for a $60/ year service, to be billed after a 30 day free trial. Later, in an email I received from them, I am told that I registered for this free trial and subsequent subscription. I go to the website to cancel the subscription. Rather than provide a link, I have to call and/or email them. I chose to call and sat on hold for 13 minutes. These people are shady. I tried to complain internally to an ombudsmen, but they told me that they had no such person who takes complaints.

Was sent an email email Friday at 7 pm saying, "Your trial is coming to an end and your membership will be extended for 12 months at $59.95." When I looked into canceling online, I found out that I had to either email or phone--their phone lines are only answered M-F 7am-5pm!

Neither the email nor the website offer easy ways to cancel a membership. I took the only option offered: emailing to their email address. I received an automated response saying that the company would get back to me in 48 hours.

Within hours, my credit card was charged. Like others, I did not (to my knowledge) sign up for auto-renewal, but must have been duped into it while signing up for a race.

They give such short notice (the email) combined with no ability for recourse prior to the bill hitting. They intentional obfuscate the ability to cancel one's membership on line. Their training plans are elementary at best! I am better at setting my own training schedule.

All of this leads me to think that this company is not an honest, reputable company. I will dispute the charge. I will report to anyone and everyone that I can what has happened. I am thinking of how to get the word out to as many people as possible? Runner's World--do they know about this? What about the event organizers that use this online service for signing up for events?

I signed up for the Chug and Run and paid my $45 entry fee with my credit card. Then, about a month and a half later I got hit for $59.99 on that same card by active.com. It's some type of "membership" that gives you discounts on things that active people do. Whatever. I called them. They said they would refund the money.

Active.com uses deceptive opt-out tactics to rip people off. My wife fell victim to these ### when signing up our 9 year old for youth soccer at the local rec center. We ONLY wanted to sign up for soccer and never intended to become Active Advantage members. Missing their opt out almost cost us $60 extra and I expect that their business model is based on less diligent people than us just missing the notification. We will no longer participate in any activities that require the use of Active.com to register and we will proactively inform people about them from now on.

The company did reverse the charges but I am still mad that they wasted our time and did this in such a deceptive manner. I intend to lodge a complaint with the state AG also as I firmly believe we as consumers need to stand up and fight this kind of crap if we don't want to be perpetual victims.

I signed up for a race on active.com and they went ahead and charged my account $59.95 for an "active membership" without my consent. They are very sneaky and put it in small print and the bottom of the page so you pass right by it. They leave it clicked so if you don't see it, you pay it. This is sneaky and not very honest. I will never sign up for a race through Active.com ever again. Hundreds of people complain on the internet about this charge and much more going up to $300!

Be very careful when registering for anything using active.com I signed up for a local community event and had to use active.com to sign up and then come to find out they also enrolled me in an annual subscription service with no notice for $59.95. I was never asked for permission and never got notice that I was signing up for their subscription. I happened to be going through my spam mail and noticed something that said membership renewal and had a look only to find out they were billing me for a year of service that I did not sign up for or want. Active.com's website has a lot of information on cancelling these renewals so it appears they know they are scamming people, but when I said to customer service that this felt like a scam, they had quite the script for what to say. I also filed a complaint with the Better Business Bureau.

I work at a class action law firm and we are investigating Active.com’s use of consumers’ credit cards without their permission or prior notice. I am interested in talking to people and hearing about their experiences with the company. Please contact me at [protected]@gmail.com if you’ve been charged for any unwanted services, products or memberships by Active.com or its parent company, The Active Network, Inc. Thanks, Chuck.

I also was billed for an Active.com membership without being asked. I consider myself very careful about these types of "temporary memberships that automatically bill after a 30-day "free" trial. I was billed for 2 years and never received confirmation emails or billing permission emails. I did receive an email when my credit card was about to expire, however, and that is when I realized that I was being billed. I signed up for 2 races through this site and got a $2 discount apparently so Active.com would not refund me any money. Ethically sketchy at best. My personal boycott is on.

Lotta complaints here regarding Active Advantage! I think it is important all Event Organizers and Sponsors of Events are made aware of this scam. You can bet I never received any promised discounts on any events. I am also ensuring BBB knows about this scam. I am hoping all who have been scammed - and there are many of us, please take the time and effort to report to BBB and to all who can either get Active.com off the map or maybe elicit an apology and refund to all, for their ill conceived way to deprive many for a nothing service, and return to the business of providing registration of events and not scamming. Fat chance!
As for me, I'm a mail-in registration type until or unless there is another provider for online registration. dlm