Activision
Reviews and Complaints

The AI system in place needs to be fixed I got hard char banned for not even saying anything this automated bs is killing off the game, you also make it so you can not appeal the ban when you boast about how the in game audio is recorded! So that being said make it a ban that is appealable so you can review audio and allow people that have been wrongfully comm banned to be relieved of this as this is unfair and unjust

Hello, I got a chat ban for 14 days in mw3. I was not even saying anything, there was 5 other people saying worse things than anything i said and they did not get a penalty, but I call the guy dumb and I get banned? I really am sorry and I am not trying to be toxic to the community, I hope all can be forgiven and i get my ban appealed, because I am truly sorry. It seems like i keep getting a chat ban for anything i say or text.

I am writing to request a review and resolution of the ban on my Call of Duty account. For the past four months, I have been in continuous communication with Activision support regarding this issue, but it has not yielded any results. My account was breached by a foreign Xbox account, which led to my ban. Following the instructions provided by the Activision support team, I took all the necessary steps to recover my account, including enabling two-factor authentication (2FA). Although I now have access to my account, the ban remains in place, and I am unable to unlink the foreign Xbox account. Every time I open a support ticket to address the ban and unlink the unauthorized Xbox account, I receive the same automated message stating that there is nothing wrong with my account. Despite my persistent efforts, this issue remains unresolved. Given these circumstances, I kindly request a supervisor to review my case and consider lifting the ban on my account. I have taken all necessary steps to secure my account and ensure such incidents do not recur. Thank you for your understanding and assistance.

Activision Email: [protected]@gmail.com

Activision Account Recovery Request ID: [protected]

Xbox Account that I want unlinked, connected to my hack and ban: ALMONDSHIP78352

Activision Account ID i own swag#4894179

Hello, my Activision ID is DOTZBERG#3001824. I have been playing from Battle.net ID DOTZBERG#2811 for five years. I am writing to complain about my account being permanently banned on June 6th. I believe this was done in error, and I have screenshots to prove my innocence. On May 23rd, someone linked their XBL account wich is not mine and unknown to me, to my Activision account and attempted to change my email. I discovered this on May 26th and took steps to protect my account. I unlinked the XBL account and requested a password change. I even received an email from you indicating that suspicious activity had been detected on my account. Therefore, I believe the ban was triggered because I made changes to protect my account. I kindly request that you review my case and reconsider the ban on my account. I have been a loyal player for many years and have never engaged in any activities that violate your terms of service. I would appreciate the opportunity to continue playing and enjoying your games. Thank you for your attention to this matter.

BBB case number: [protected]

On April 12, 2024 I had noticed suspicious emails and activity regarding my activision account which made me switch my email linked to the account from “[protected]@gmail.com” to “[protected]@gmail.com”. Fast forwarding to June 5th 2024, I ran into a hacker/booter on a game mode called “Cutthroat” in ModernWarfare 3. After the hacker/booter lost a game, he decided to boot me off the server and while doing so mocked us in the process. I decide to play later on the night only to noticed I was then banned from the game completely. I tried an appeal but that didn’t work, I have tried contacting activision support but unfortunately didn’t get anywhere. I have tried many account recoveries but it doesn’t seem to get anywhere either. I would just love for my account to be restored and unbanned. On June 13, 2024 I was also ensured a supervisor would contact me regarding this matter within 24-48 hours however they were unable to meet the time frame I was ensured of. This is an unfortunate circumstance that needs to be resolved. On June 13, 2024 again; I started receiving unusual emails regarding my activision account. My account is now under the email “[protected]@gmail.com which IS NOT MINE. I have also filed a new account recovery regarding this entire situation. Activision ID: Tullius#1537115 Account Recovery case number: [protected]

email that was unfortunately banned under the account was: [protected]@gmail.com

So I am currently permanently banned from a game I have never cheated on and never in any way manipulated the game data of. Activision support has been very unresponsive in this entire process. If there is any reason for me being banned under this condition it would be because I changed my account email from my fathers to my own, both containing my last name in it. Not to mention there is zero reasoning for me to be banned in MWII as I do not have it downloaded, if you would be able to provide me any clarity on this widely experienced issue it would be greatly appreciated.

Best regards, Chase Wellen

Account Recovery: [protected]

Support Case: [protected]

BBB Case: #[protected]

Activision ID: Fracture#2828094

Hi, this is Charles, aka acti ID TTV TvaTurbo#2018189(formerly known as Chucky but my name has been changed without my consent!) On or around 06/06/2024, my account was issued a Temporary Ban; please see the attached images. When I checked my ban appeal page, I noticed it was permanent despite saying it was temporary in game. Many individuals were affected by this security action, which I assume was to combat account theft, according to the recent official announcements. My account was compromised around March 8th of 2024 and have had issues with regaining my account since with only having access via Xbox connection, I believe I was adversely affected by this for that reason. With no official announcement, I did not know what to do, so I took to social media and saw that a few streamers were also affected, causing a team to be disqualified from the WSOW, but it seems it matters who you know when it comes to getting support at Activision as their problem was fixed in 24hrs. I digress. So, I submitted an account recovery ticket since the other people with a similar issue were getting an automated response when they appealed their permanent ban. Please see the attached images. With this information, it is evident the false ban bug has adversely affected my account. Instead of getting an actual account review, an automated response was sent saying that I had been banned for "unauthorized software and manipulation of game data." through my ban appeal and now I feel pretty much at the edge of a cliff relying on an account recovery when I haven't been able to get it back in months... I have opened tickets with support, and they acknowledged my complaint but refused to elevate this issue because Activision support can't help with a real problem. I understand that these things happen. I want to resolve this mishap and have the ban removed from my account, as I have not done anything wrong. Thank you.

Better Business Bureau complaint #[protected].

Activision ID Baarkszz#9450175

Activision support case: [protected]

Activision account recovery case: [protected]

I am currently permanently banned from a game I have never cheated or never in any way manipulated data of. Activision support has been a bit unresponsive in this entire process. If there is any reason for me being banned under this condition it would be because I changed my account details and password to update from old information, but all info contains my first and last name in it.

Multiple such cases have been confirmed in social media, yet I’ve had no proper response from Activision

My account has been compromised and my email address and password have been changed and I have also been logged in via a different location from Austria Niederosterreich Maria Enzersdorf and not as normal in Germany Bayern.

Unfortunately I had the same email password combination with Activision as with Steam and therefore this account was also compromised but I got the access there again because I contacted the support and they could confirm that my account was compromised.

Please restore my account to the state before it was compromised. In the photos you can see the current data of my Activision account.

The recovery number is [protected]

Check also the case number [protected]

On Monday June 3rd, 2024 I was playing call of duty modern warfare 3 on my pc and decided to shut down the game and play on my PlayStation 5 (which is located in a separate part of my home) in order to play and have a private party chat with a friend who also plays on PlayStation 5. There was no issue at that time and I concluded playing for the evening. I did not play the following day and on June 5th, 2024 at 8:50 pm est I attempted to start up the game on my pc. Upon launching the game I received a notification stating I had been temporarily banned and was directed to Activision's website. As I had done nothing to break the terms of service, I began the appeal process that very day. By 2:45 am est on Thursday June 6th, 2024, I received a generic message stating I was permanently banned due to “unauthorized software and manipulation of game data” with no evidence or explanation of what exactly I had done. I am unable to pinpoint how this occurred and am attempting to find a resolution in which my account is restored to good standing as I have not done what Activision has stated and my only conclusion I can draw from this is that this was done in error or my account has been compromised.

Please let me know if there is any other info I can provide at this time and thank you for taking the time to review my amended response. I have opened a support case with activision. Case number is: [protected]

As I did not receive a confirmation email to the email that should be linked to the account ([protected]@gmail.com). I checked my Activision account to find my email changed. I need a supervisor to look into this and get my account unbanned please.

Thank You.

Hi there. I recently was moving across country down to FL starting on 5/31. Upon arrival in the state on 6/5, I loaded up Call of Duty to find my account wrongfully banned. This is the account I have spent money on and consistently played. This is completely wrongful and I am requesting an unban. My case number is [protected]

my Activision account MattStylesNYY#8353361 was hacked on may 11th 2024 and was banned immediately on may 12th 2024. I noticed that my account was banned on that day after days of not playing call of duty nor was I ever logged in my activision account. I tried appealing yet the appeal was rejected because I was "the account holder at the time of infraction" but I was never logged onto call of duty at all during the the of infraction, I have evidence that I played call of duty on specific days and after it ended I never played MWIII again. I know my account was hacked because I play on PS5, I bought Modern Warfare III for 70 dollars. I don't have Warzone OR Modern Warfare III on PC. This is a false ban and it sucks that my appeal was declined because of this. they have evidence and logs of my account and they still say I was the account holder when I play on console I didn't do anything to get my account banned at all. My battle.net was hacked which resulted in the person spending about 40 dollars on the game changing my username etc. I believe that same person hacked my activison account which resulted into my account being banned. Please do something about this, contact them. I want my account unbanned because I spent years on that account and money on the game and I NEVER cheated at all. Plus my battle.net account was hacked on April 15, 2024 which resulted in the person changing my activision account name as well but I did change it back. I also have an account recovery case that was opened and closed for no reason at all which the case number is [protected].

It happened on June 7th 2024. I was planning to play some call of duty modern Warfare 3, well I was about to, when all of a sudden I got a message saying that I was temporarily banned on the call od duty loading screen, made me wondered what I did wrong. So I went to Activision website and appealed for ban over there, after reviewing it, it got denied and it said that I'm permanently banned from playing call of duty and they won't overturn the ban. The reason they gave that I using unauthorised software and manipulating the game data. To be more specific I'm a console player and it's impossible to use random software on my console, I tried contacting activision customer support but nothing works. It just made me more frustrated, makes me think that activision is not willing to help. I hope they do smth about it.

My account was falsely permanently banned for “unauthorized software” and/or “manipulating game data”. I’ve never needed to cheat and want this reversed and my account back. If I had to do my own troubleshooting, the last game I played around June 1st made me a little worried because of the packet loss percentage that I was receiving. Meaning that the connection wasn’t stable. Which could also mean I was in some kind of hacked lobby.

-Last match played around June 1st

-Last few matches had a high packet loss. If you watch my video I posted,

you’ll see the information in the top left hand corner

(https://www.youtube.com/watch?v=nxlQaB8px70)

-Ban Appeal Case# [protected]

-Account Hacked Recovery Case# [protected]

But I had everything on my account and just finished my weapon camo grind earlier this week. I had all my weapons including rocket launchers and melee weapons with Interstellar and Orion camo. All weapons maxed out. About 10000 coins for my battle pass. All missions and easter eggs done on zombies. All that to say is that I put hundreds of hours into this game over several years. The coins I believe equates to around $100 or more.

My PC is bare bones. No additional software. All I use it for is gaming. Ramped up the hardware to perform faster and that's it. I didn't want to leave any room for the additional software to slow down the performance of my PC.

Yeah but Activisions reason for banning my account was vague. I feel to ban someone’s account permanently you have to have concrete proof and explanation why it was banned in detail. So far from my research I'm definitely not the only one having this issue. I ABSOLUTELY would not risk getting my account banned by trying to cheat. I put too much into this account to do that. I’ve had this account since 2010. Thanks for taking the time to try to resolve my issue. Please let me know if you can help me out with this situation.

Thanks,

I was playing Warzone with my dad and his friends and I did pretty well I had lots of K’s little to no 💀 but I wake up the next morning and I am “temporarily banned” so I go on the Activision support website and I was banned permanently I also did appeal but as we all know it doesn’t work so I lost all of my progress and hardwork because of a shady anti cheat

Falsely banned whilst asleep 2 days ago.

For context, the servers reset at midnight (Washington) and that's 5am here (London). I also only play on playstation 5. I had played zombies the day prior with high ping and lag, finishing for the night around 2am (London time). Once I woke up at 8am, I was banned for "manipulating game data" which is impossible on PS5. This seems to be linked to a recent password change triggering the anti-cheat not just for me, but for hundreds of others too.

I have appealed my ban on Activision's site, still banned. I sent a formal complaint to battlenet, still banned. I even tried reaching out to them on twitter/ x. Nothing. As I live in the UK, I can't send a complaint to BBB (seeing as Activision only listen to them) unless I spoof my phone number, which is getting more and more tempting. The only issue is that's probably going to cost me.

I have proof I own the account, I have my steam linked, my battlenet account linked and both old and new emails (as I changed them recently), 2FA and purchase receipts.

My activision ID is calcium#4555004

Images attached show the in-game ban message I saw at 8am, then the AI response to my appeal and then my message and response to/from blizzard.

have had my account with you guys for over 12 years andmy PSN account for over 20 years. I have been a activisioncustomer for 20 years. On 6-5-24 my account was bannedwhen I was offline and not even on. I have proof I was notonline at this time, threw my work clock in and out andthrew my home video system I have in my house.I playedon 6-4-24 with a buddy of mine till 1130 est i gotten a solo Brand a dou Br win total 6 kills 5 in solo and 1 in the dou .Then the next day 6-5-24 i logged back on to play with himagain at 830pm est and it said my account was temp ban.So I went to your web site and filed an appeal. It came back.My account is now permit ban for software use and for messing with game data. So the fact they claim I used something that i can notphysically use is wrong and mis leading. I have nevercheated and never plan to. I sent a ticket in and evenoffered to show you guys my youtube channel where Iupload all my wins. I do not stream, never cared about thatnor do I play rank. I just play the game to have fun. With thatsaid i have 100s of hrs into that account. Everything Iunlocked that i will never be able to unlock again and i havenetwork a lot of people threw that account which i used in anon profit business running league team events for games.which now i have lost all those contacts well over 200teams i have noway of reaching out to now. The fact it isgone without anyone willing to show me proof that Icheated.. This is sad that I have reached out as much as Ican to activision and no one has gotten back to me norhave I been able to talk to anyone either through email orphone. Then I feel my account was stolen from me withoutproof I did anything wrong. I did not break any rules norhave i been shown proof that i did but i had what was minetaken from me with out even 1 warning

My account was banned for no reason, it says I am running a software that I'm assuming thinks I'm cheating but I'm on Xbox and the only "external software" I use is Dolby Atmos for headphones audio quality. Please help me get my account back I have had it for 13 years and it not only has a lot of financial value but sentimental value.

June 5th, my account was banned and I have made a ban appeal that was ultimately rejected for using unauthorized software although I'm not. My Gamertag is Hatyz#2978157 So far I have been banned for 72 hours and my appeal was rejected as if it wasn't even reviewed. My account is worth over 15,000$ and that's on the low end. I'm only asking for my account back, it is not only my hobby but my escape.

me along with a number of other people were falsely banned two days ago for "manipulation of game files" even though a majority of people were on console like me i did research to find out it is activisions fault as anyone whose changed their activision account information in about the last month has been permanently banned.

this is my account recovery number [protected]

this is my BBB case number #[protected]

this is my activision user id MeruemArc#1166142

Hello

Back on May 5th Activision decided to ban my 4+ years old Activision account from playing CoD Warzone, Modern Warfare 2 and Modern Warfare 3. Not only that the account has 600+USD spent in cosmetics and titles from Call of Duty it was never ever restricted, temporary banned or suspended yet they have made the decision to ban someone who has done nothing wrong. I asked them to provide what file or app created this permanent ban and they keep dodging my question no matter how hard I try even for account recovery request as I saw a login from Cluj Napoca and USA on my battle net account meaning someone else had played on it, causing a later or now permanent ban. I only want my account unbanned as I am a die hard Call of Duty fan who wants to keep playing.

Please solve this as I am innocent and I am down and able to prove any sort of proof, from computer check to log checks,