Menu
For Business Write a review File a complaint
Activision Customer Service Phone, Email, Contacts

Activision
Reviews and Complaints

www.activision.com

Learn how the rating is calculated

4.3 27 Reviews 359 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint
ADVERTISIMENT

Activision Reviews 1921

ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Activision The game is great I just got banned and put in shadow *** lobbys with hackers and I dont even hack

The game is great I just got banned and put in shadow *** lobbys with hackers and I dont even hack. So it ruining the Experience with the game.

Read full review of Activision
Hide full review
ADVERTISIMENT
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Activision Please help me this is a scam I spent so much money and had to buy the game multiple times and keep getting shadow

Please help me this is a scam I spent so much money and had to buy the game multiple times and keep getting shadow banned even the day I get unbanned I get ban again

Read full review of Activision
Hide full review
ADVERTISIMENT
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Activision I just got the game and I am shadow banned never hacked before this is my second account the same thing happened before

I just got the game and I am shadow banned never hacked before this is my second account the same thing happened before I have bought the game twice now I need help pleases its urgent I feel they will ban me again soon PLEAE HELP!

Read full review of Activision
Hide full review
ADVERTISIMENT
ADVERTISIMENT
ComplaintsBoard
P
Verified customer This review was posted by a verified customer. Learn more

Activision My account was hacked, I reached out immediately to Activision who told me I needed to wait 10 business days

My account was hacked, I reached out immediately to Activision who told me I needed to wait 10 business days. I was nervous from all the negative reviews and worried I wouldn't hear anything back but after exactly 10 days, my account was restored and I couldn't be happier. I will forever speak favorably of Activision.

Read full review of Activision
Hide full review
ADVERTISIMENT
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Activision my account was hacked not too long ago and I am so worried about not getting my account back after hearing people's

my account was hacked not too long ago and I am so worried about not getting my account back after hearing people's experiences, please recover my account as soon as possible. I tried reaching out but I can't find any option so very sorry for using this method but I just want to hear some response as soon as possible. I am eager to hear the response.

Read full review of Activision
Hide full review
ADVERTISIMENT
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

Activision I have no real complaints with COD Warzone or Activision Blizzard

I have no real complaints with COD Warzone or Activision Blizzard. I can't find a way to contact them except for having a game issue. I don't have an issue, I have a suggestion for something I would like to see in Warzone. Activision Blizzard does well with bringing out new operators and skins for them, and many are part of the veteran community which I am thankful for as a veteran. My suggestion for a new skin would be Ephraim Mattos. He was a Navy Seal that deployed to Afghanistan and other places, but after he got out of the military he went on his own to Iraq to help out with a group called the Free Burma Rangers. There is video and articles about what he did there. He then started his own charity called Stronghold Rescue and Relief. If you put out a skin of him and give a link with it to the website for Stronghold Rescue and Relief it would be a huge help worldwide to bring awareness of that charity and what they do. I hope Activision Blizzard takes the time to read this, look up Ephraim and his charity, consider it, and let me know. Thank you.

Read full review of Activision
Hide full review
ADVERTISIMENT
ComplaintsBoard
O
Verified customer This review was posted by a verified customer. Learn more

Activision First and foremost, I absolutely love this game which is why I am very pationate about this issue

First and foremost, I absolutely love this game which is why I am very pationate about this issue. I am immensly disapointed by Activisions lack of transparency in account banning procedures and their total lack of customer support (including zero human to human interaction). False positives have been frequent and affected many innoncent players, myself included. When this happens, Activision won't even send an email to the affected players to inform them of their decisions. Let me get this straight, you'll send me an email telling me I received a friend request, but you can't be bothered to tell me that I have been "banned" and why? Activision also makes it impossible for affected players to plead their case, nor does it offer proof supporting its accusations. The "Appeal a ban" feature does not trigger any email responses/followups and seems to only confirm the decision without having an actual human review the case. If humans did review ban appeals, they should have access to gameplay, stats and real data that would clear false positives immediately and undoubtedly. I feel I have been robbed. Robbed of the two 80$ copies of MW I bought for PS4 and PC. That's Activision barring me from my purchases totalling 160$ under false pretexts. These false accusations have also taken a toll on me psychologicaly. I have been fasly flagged as a cheater, which is embarrassing and humiliating because some friends believe Ricochet to be 100% accurate. Activision's unreliable service has cost me financialy, and has also affected my reputation. Please, Activision, get your act together or change your vision of what a FAIR customer experience should be.

Read full review of Activision
Hide full review
ADVERTISIMENT

Activision Complaints 359

ComplaintsBoard
T
2:50 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, my Activision ID is DOTZBERG#3001824. I have been playing from Battle.net ID DOTZBERG#2811 for five years. I am writing to complain about my account being permanently banned on June 6th. I believe this was done in error, and I have screenshots to prove my innocence. On May 23rd, someone linked their XBL account wich is not mine and unknown to me, to...

View 0 more photos
Read full review of Activision
ComplaintsBoard
A
2:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On April 12, 2024 I had noticed suspicious emails and activity regarding my activision account which made me switch my email linked to the account from “[protected]@gmail.com” to “[protected]@gmail.com”. Fast forwarding to June 5th 2024, I ran into a hacker/booter on a game mode called “Cutthroat” in ModernWarfare 3. After the hacker/booter lost a...

View 0 more photos
Read full review of Activision
ComplaintsBoard
C
12:05 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

So I am currently permanently banned from a game I have never cheated on and never in any way manipulated the game data of. Activision support has been very unresponsive in this entire process. If there is any reason for me being banned under this condition it would be because I changed my account email from my fathers to my own, both containing my last...

View 0 more photos
Read full review of Activision
ADVERTISIMENT
ComplaintsBoard
C
3:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi, this is Charles, aka acti ID TTV TvaTurbo#2018189(formerly known as Chucky but my name has been changed without my consent!) On or around 06/06/2024, my account was issued a Temporary Ban; please see the attached images. When I checked my ban appeal page, I noticed it was permanent despite saying it was temporary in game. Many individuals were affected...

View 0 more photos
Read full review of Activision
ComplaintsBoard
B
8:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Better Business Bureau complaint #[protected]. Activision ID Baarkszz#9450175 Activision support case: [protected] Activision account recovery case: [protected] I am currently permanently banned from a game I have never cheated or never in any way manipulated data of. Activision support has been a bit unresponsive in this entire process. If there is any reason...

Read full review of Activision
ComplaintsBoard
N
1:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My account has been compromised and my email address and password have been changed and I have also been logged in via a different location from Austria Niederosterreich Maria Enzersdorf and not as normal in Germany Bayern. Unfortunately I had the same email password combination with Activision as with Steam and therefore this account was also compromised...

View 0 more photos
Read full review of Activision
ComplaintsBoard
S
3:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Monday June 3rd, 2024 I was playing call of duty modern warfare 3 on my pc and decided to shut down the game and play on my PlayStation 5 (which is located in a separate part of my home) in order to play and have a private party chat with a friend who also plays on PlayStation 5. There was no issue at that time and I concluded playing for the evening. I...

View 0 more photos
Read full review of Activision and 1 comment
ComplaintsBoard
T
9:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Activision Wrongful ban on call of duty

Hi there. I recently was moving across country down to FL starting on 5/31. Upon arrival in the state on 6/5, I loaded up Call of Duty to find my account wrongfully banned. This is the account I have spent money on and consistently played. This is completely wrongful and I am requesting an unban. My case number is [protected]

Claimed loss: 1000

Desired outcome: Unbanned account

Confidential Information Hidden: This section contains confidential information visible to verified Activision representatives only. If you are affiliated with Activision, please claim your business to access these details.

Read full review of Activision
View 0 more photos
Hide full review
ADVERTISIMENT
ComplaintsBoard
M
4:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

my Activision account MattStylesNYY#8353361 was hacked on may 11th 2024 and was banned immediately on may 12th 2024. I noticed that my account was banned on that day after days of not playing call of duty nor was I ever logged in my activision account. I tried appealing yet the appeal was rejected because I was "the account holder at the time of infraction"...

View 0 more photos
Read full review of Activision
ADVERTISIMENT
ComplaintsBoard
D
1:02 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

It happened on June 7th 2024. I was planning to play some call of duty modern Warfare 3, well I was about to, when all of a sudden I got a message saying that I was temporarily banned on the call od duty loading screen, made me wondered what I did wrong. So I went to Activision website and appealed for ban over there, after reviewing it, it got denied and...

View 0 more photos
Read full review of Activision
ComplaintsBoard
R
6:15 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My account was falsely permanently banned for “unauthorized software” and/or “manipulating game data”. I’ve never needed to cheat and want this reversed and my account back. If I had to do my own troubleshooting, the last game I played around June 1st made me a little worried because of the packet loss percentage that I was receiving. Meaning that the...

Read full review of Activision
ComplaintsBoard
B
3:03 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Activision False Banishment

I was playing Warzone with my dad and his friends and I did pretty well I had lots of K’s little to no 💀 but I wake up the next morning and I am “temporarily banned” so I go on the Activision support website and I was banned permanently I also did appeal but as we all know it doesn’t work so I lost all of my progress and hardwork because of a shady anti cheat

Claimed loss: 550-600 hours of playtime lost $200+ lost as well

Desired outcome: Unbanned that’s it

Confidential Information Hidden: This section contains confidential information visible to verified Activision representatives only. If you are affiliated with Activision, please claim your business to access these details.

Read full review of Activision
Hide full review
ADVERTISIMENT
ComplaintsBoard
C
11:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Falsely banned whilst asleep 2 days ago. For context, the servers reset at midnight (Washington) and that's 5am here (London). I also only play on playstation 5. I had played zombies the day prior with high ping and lag, finishing for the night around 2am (London time). Once I woke up at 8am, I was banned for "manipulating game data" which is impossible...

View 0 more photos
Read full review of Activision
ComplaintsBoard
R
9:02 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

have had my account with you guys for over 12 years andmy PSN account for over 20 years. I have been a activisioncustomer for 20 years. On 6-5-24 my account was bannedwhen I was offline and not even on. I have proof I was notonline at this time, threw my work clock in and out andthrew my home video system I have in my house.I playedon 6-4-24 with a buddy of...

Read full review of Activision
ADVERTISIMENT
ComplaintsBoard
H
3:47 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Activision Call of Duty warzone banning my account

My account was banned for no reason, it says I am running a software that I'm assuming thinks I'm cheating but I'm on Xbox and the only "external software" I use is Dolby Atmos for headphones audio quality. Please help me get my account back I have had it for 13 years and it not only has a lot of financial value but sentimental value.

June 5th, my account was banned and I have made a ban appeal that was ultimately rejected for using unauthorized software although I'm not. My Gamertag is Hatyz#2978157 So far I have been banned for 72 hours and my appeal was rejected as if it wasn't even reviewed. My account is worth over 15,000$ and that's on the low end. I'm only asking for my account back, it is not only my hobby but my escape.

Claimed loss: 72 hours banned with no sign of it being lifted, I would like to have my account unbanned nothing more, nothing less

Desired outcome: I would like my account to be unbanned and a apologize for said account being banned on Twitter not only recognizing myself but all the other falsely banned players.

Confidential Information Hidden: This section contains confidential information visible to verified Activision representatives only. If you are affiliated with Activision, please claim your business to access these details.

Read full review of Activision
View 0 more photos
Hide full review
ADVERTISIMENT
ComplaintsBoard
M
2:07 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Activision call of duty

me along with a number of other people were falsely banned two days ago for "manipulation of game files" even though a majority of people were on console like me i did research to find out it is activisions fault as anyone whose changed their activision account information in about the last month has been permanently banned.

this is my account recovery number [protected]

this is my BBB case number #[protected]

this is my activision user id MeruemArc#1166142

Claimed loss: 60 dollars

Desired outcome: i would like my account back and prefer compensatiopn of my 30 dollars i spent on the blackcell battlepass this season

Confidential Information Hidden: This section contains confidential information visible to verified Activision representatives only. If you are affiliated with Activision, please claim your business to access these details.

Read full review of Activision
Hide full review
ADVERTISIMENT
ComplaintsBoard
Z
12:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello Back on May 5th Activision decided to ban my 4+ years old Activision account from playing CoD Warzone, Modern Warfare 2 and Modern Warfare 3. Not only that the account has 600+USD spent in cosmetics and titles from Call of Duty it was never ever restricted, temporary banned or suspended yet they have made the decision to ban someone who has done...

Read full review of Activision
ComplaintsBoard
T
11:13 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On June 5th, 2024 at 9pm CST my Activision account that I use to play all of the Call of Duty games was suspended and banned without warning or explanation. I play the games on a Playstation 5 console only. I have never played on anything but Playstation. I play everyday and it is my favorite hobby. I play fair and compete against other players on Personal...

View 0 more photos
Read full review of Activision
ComplaintsBoard
G
4:11 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Activision Call of Duty MW3

Hello, my Activision account was recently hacked and now I am banned from play Call of Duty MW3. I got an email that an account from steam had linked to my Activision and when I tried to unlink it, Activision will not let me sign in. I have tried everything n the support options but it is a constant loop as I can not even sign in to my Playstation account through there nor can I link it. Please help. Thank you.

Desired outcome: I want my account back.

Confidential Information Hidden: This section contains confidential information visible to verified Activision representatives only. If you are affiliated with Activision, please claim your business to access these details.

Read full review of Activision
View 0 more photos
Hide full review
ADVERTISIMENT
ComplaintsBoard
A
3:15 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Had my account hacked 16/04/2024 submitted a support and account recovery ticket the same day to be told that there was no suspicious activity on my account. I have since managed to get the account back myself to now be banned for offences carried out by the unauthorized account. Their appeal policy states that offences committed by a hacked account will...

Read full review of Activision

About Activision

Screenshot Activision
Activision is a prominent video game publisher known for its extensive portfolio of games across various genres. The company's product lineup includes a range of titles from action-packed first-person shooters to strategy and adventure games. One of their flagship franchises is Call of Duty, a series that has become a staple in the gaming community for its intense combat gameplay and immersive multiplayer experiences.

In addition to blockbuster series like Call of Duty, Activision also manages other well-known properties such as the Spyro and Crash Bandicoot series, which offer platforming fun for players of all ages. The company has a history of developing games that cater to a diverse audience, from casual gamers to hardcore enthusiasts.

Activision's services extend beyond just game development and publishing. They also provide online services that support multiplayer gaming and social interaction, allowing players to connect and compete with others around the world. Their online platforms are designed to enhance the gaming experience with downloadable content (DLC), regular updates, and community events.

The company's products are available on multiple gaming platforms, including consoles, PC, and mobile devices, ensuring accessibility for a wide range of consumers. Activision continues to expand its reach by exploring new technologies and trends in the gaming industry, aiming to deliver engaging content that resonates with its audience.
How to file a complaint about Activision?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Activision. Make it specific and clear, such as "Unresolved Billing Issue on Call of Duty Account".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Activision. Mention key areas such as customer service interactions, technical problems with games or services, billing and payment issues, or any other relevant concerns. Include specific details about any transactions you've had with the company, such as purchase dates, amounts, and what was promised versus what was delivered. Clearly describe the nature of the issue, including any errors or problems encountered. If you attempted to resolve the issue, outline the steps you took and the responses received from Activision. Explain how this issue has personally affected you, whether it's through lost time, enjoyment, or money.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, emails, screenshots, or correspondence that can substantiate your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Activision. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an exchange, or any other form of rectification.

7. Review before submission: Review your complaint thoroughly for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Activision on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately and provide additional information if requested.

Overview of Activision complaint handling

Activision reviews first appeared on Complaints Board on Jan 21, 2009. The latest review They are banning so many innocent people with their anti cheat system was posted on Nov 26, 2024. The latest complaint I'm emailing you to passionately ******* that you allow for Shoot-the-Ship to be a permanent option in Multiplayer was resolved on Feb 18, 2024. Activision has an average consumer rating of 1 stars from 1921 reviews. Activision has resolved 12 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.1
1963 reviews
ADVERTISIMENT
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Activision Contacts

  2. Activision phone numbers
    +1 (310) 255-2000
    +1 (310) 255-2000
    Click up if you have successfully reached Activision by calling +1 (310) 255-2000 phone number 1 1 users reported that they have successfully reached Activision by calling +1 (310) 255-2000 phone number Click down if you have unsuccessfully reached Activision by calling +1 (310) 255-2000 phone number 3 3 users reported that they have UNsuccessfully reached Activision by calling +1 (310) 255-2000 phone number
  3. Activision emails
  4. Activision address
    3100 Ocean Park Boulevard, Santa Monica, California, 90405, United States
  5. Activision social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
  7. View all Activision contacts
ADVERTISIMENT
Activision Category
Activision is ranked 3 among 41 companies in the Gaming category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.

ADVERTISIMENT