Activision review: Account access/wrongful ban

Hi, this is Charles, aka acti ID TTV TvaTurbo#2018189(formerly known as Chucky but my name has been changed without my consent!) On or around 06/06/2024, my account was issued a Temporary Ban; please see the attached images. When I checked my ban appeal page, I noticed it was permanent despite saying it was temporary in game. Many individuals were affected by this security action, which I assume was to combat account theft, according to the recent official announcements. My account was compromised around March 8th of 2024 and have had issues with regaining my account since with only having access via Xbox connection, I believe I was adversely affected by this for that reason. With no official announcement, I did not know what to do, so I took to social media and saw that a few streamers were also affected, causing a team to be disqualified from the WSOW, but it seems it matters who you know when it comes to getting support at Activision as their problem was fixed in 24hrs. I digress. So, I submitted an account recovery ticket since the other people with a similar issue were getting an automated response when they appealed their permanent ban. Please see the attached images. With this information, it is evident the false ban bug has adversely affected my account. Instead of getting an actual account review, an automated response was sent saying that I had been banned for "unauthorized software and manipulation of game data." through my ban appeal and now I feel pretty much at the edge of a cliff relying on an account recovery when I haven't been able to get it back in months... I have opened tickets with support, and they acknowledged my complaint but refused to elevate this issue because Activision support can't help with a real problem. I understand that these things happen. I want to resolve this mishap and have the ban removed from my account, as I have not done anything wrong. Thank you.

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