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I have been shadow banned 4 times this month for suspected cheating. Everytime, my account is cleared because I do not cheat. The system bans people based off of user reports. However, these user reports are made by people who are upset they lost a fight or have no actual understanding of the other player. I purchased the battlepass and operators to play the game with and I have been unable to play it effectively. At this point I can only play for about 48 hours before I am banned for 7 days. This system is holding me back from utilizing products for which I paid for. When placed in limited matchmaking your servers are limited and it takes more than 45 minutes to find a match. This is unacceptable business practice.
Claimed loss: $130.00 of in game purchases and emotional damages
Desired outcome: Remove me from limited matchmaking and stop this from continuing to happen or refund me for the game, operators, and battlepass which I have purchased.
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It's unfair that the system relies so heavily on user reports, which can often be made out of frustration or misunderstanding. The frequent bans and long wait times for matches are preventing you from fully enjoying the game you paid for, and that’s unacceptable.
I hope Activision takes note of this issue and works on improving their system to prevent wrongful bans. You deserve to play without these constant interruptions and enjoy the products you've purchased.