Activision review: Call of Duty

Dear Sir / Madam,
I’m reaching out about the email sent at 12:07 on the 10/03/2024 stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" (case number [protected]) and that my ban will not be overturned.

I’m respectfully asking (maybe even begging a little) that someone please manually review my ban. I’ve been playing on this account for almost 20 years now & have bought pretty much every yearly COD game on this account. My k/d is around a 1.05. I have never cheated & would not jeopardize my account with over 8,000 cod points, countless hours played, many bundles purchased & all the earned camos etc. I’ve also pre-ordered the Black Ops 6 Vault edition. I’m sure you agree, none of this fits the profile of a cheater/hacker. If someone could just look & see that this is all verifiable, I’m sure the ban would be lifted. I’m using my personal email & my phone number on this account which I can easily verify on a call or remote session. My computer is an “open book” so to speak if I can just get some human help.

I wasn’t playing at the time of the ban & the only thing that could possibly have triggered the ban is a Windows update. I’ve been all over the internet on chat forums looking for a way to overturn the ban & I’m seeing various posts that say Windows 11 updates have started to make kernel level changes. I’m not techy enough to know if this is true or not, but if this is even “possible” that this could be the cause then I implore you to look into this on not just my account but all the others I’m seeing that got caught up in this false ban wave.

To summarize I am requesting further investigation into the false ban I received. I will happily co-operate by allowing a security engineer access to my PC to investigate.

Kind Regards