Activision review: Missing in-game items I bought or earned in both mobile titles.

I've been playing Call of Duty Mobile since the first Pre-Season in 2019, and Warzone Mobile since the beta.

Additionally, although I'm almost exclusively a mobile gamer, I've played MW2 and MW3 on Xbox quite a few times at a friend's house.

I used to have a YouTube channel dedicated to Call of Duty Mobile that I started back in 2019: gameplays, crate openings, that sort of thing. Around a year ago, I stumbled on my old raw (unedited) footage of my account and realized that I had bought a couple items back then that weren't appearing on my account currently. I contacted Activision support, provided all the information they requested of me, and submitted the footage of me unlocking those items. Months later, they reissued my missing items via the in-game mailbox, and I've had no trouble with them since.

However, shortly after that ticket was resolved I went back and watched all of my footage out of curiosity. To my disappointment, I was missing more items from a handful of draws and crates, mostly between 2019 and 2020. In the nearly five years since I had been playing, I created a second Activision ticket meant as a follow-up to the first in the hopes that whatever issue my account was facing would be resolved.

It's been nearly a year since then, and nothing has been done to rectify this. I have provided bank statements, emails, receipts, all of my account information a dozen times over, and definitive video footage of me earning or unlocking these items. In response, I've been told that I must have been playing on an alternate account in light of the fact that I don't have one, or that my account was created in 2021 in light of the fact that my publicly visible collection confirms my account's creation date (got Ghost / AK47 - Red Action and many more S1 exclusives), or that their support can't do anything to fix it in spite of the fact that they already had on my previous ticket and are more than capable of doing so again.

I have taken dozens of hours searching through every bit of information and footage available regarding my account so as to aid Activision support however best I can. I am not in the habit of contacting support, or creating tickets, or leaving feedback; however, I KEEP having to reopen the same ticket just in hopes of finally getting this issue resolved. It's absurd how an issue with a simple investigative process and an even simpler resolution has become so complex.

With each new update to the game, I'm let down over and over again when these items are still nowhere to be found. Additionally, I've had a few items go missing more recently than 2020 / 2021, which is even more concerning to me as it seems to indicate that there's something wrong with my account itself. I've received conflicting information from the Activision support staff numerous times since this has started and been told that they can't provide any information to me about my own account.

I need the Activision team to reissue these items via the in-game mailbox. I'm tired of feeling alienated from a game that I've put so much time, money and energy into, and I hope you would offer the same resolution that fixed this problem on my first ticket.

And do not tell me to create another support ticket or email you. Your in-app chat has not responded IN MONTHS, and your web / email support is nearly as bad. You close my tickets before even responding, or ghost me for weeks on end. I want you to read this ticket, view the ample evidence I've provided, and reissue these items I own. You will not hear from me again once you've resolved this issue.

I am missing characters, weapons, and a few other items from a handul of releases - the majority of which were from 2019 to 2021. They are:

From [protected]: the Battery - Demolitions (1), Nomad - Garden (2), Nomad - The Distraction (3), and Urban Tracker - BISH (4) characters

From 2020 - now: the Manta Ray - Freerunning (5) character (first ground forces subscription - it was available in only certain regions at the time, which might attribute to why it's missing today; I have the Apple confirmation email and bank statement from when I purchased it), the Ghost - Red Team 141 (6) character (successfully redeemed my code to unlock him on the Activision redemption center website; never issued to me), and the Dusk - Otherworld Ensemble (7) and Kestrel - Twilight Symphony (8) characters (both GFL draws were in the Global files last season and were VERY briefly accessible via the 1 CP coupon's prompt to "go to store"; finished the Void Implosion draw, and pulled the character early on the Wisteria Visage draw, with the screenshots to prove it)

Additionally, T.E.D.D. (9) was one of the three character choices during the Radioactive Agent Redemption event. I got the event token to redeem a character of my choosing, and wanted to redeem T.E.D.D. as I had recently bought both the Soap - Hazmat and Hazmat Bomber bundles. However, the event was bugged so T.E.D.D. wasn't selectable.

I'm missing a few weapons that complimented the releases of each of these missing characters, as well as a few from crates / draws in the same timeframe:

M4 - Void Implosion (1) Man-O-War - Dream Crystal (2), Pharo - Dream Crystal (3), BY15 - Red Action (4), Karambit - Color Burst (5), HG40 - Lava (6), ASM10 - Plasma (7), Locus - Dark Matter (8), RUS-79U - Glacier (9)

Additionally, the Chopper - Rules of the Game (10) blueprint currently appears in my weapon blueprints, but is missing from my collection. When I equip it, the Chain Reaction skin is equipped instead meaning I can't use it. I have no problems with any of the other rewards I own from that lucky draw.

Lastly, I'm missing a few of my ranked frames, emotes, and various other items:

Frames: Special Ops 4 Frame (1), Merc 2 Frame (2), Merc Yellow Snake Frame (3), Bomber Frame (4), Steeled Frame (5), Series 8 Frame (6)

Emotes: Clucked Up (1), Gunslinger (2), Sweep This (3), Selfie (4), Fowl Moves (5), Holiday Magic (6), Shadowboxing (7), Cheers (8)

There was also an emote released in the Royal Flush crate without a name that was removed almost immediately after its addition. In spite of the fact that I bought it upon the initial release, it was removed from my account, then reissued in the next season, and then missing again sometime between now and then. I only have screenshots of both the reissue and its inclusion in the Royal Flush crate upon its release. I call it the 'Mock Suicide' emote (9) as that's what it is.

Backpacks: Holiday (1), Zero G (2), Cosmos (3), Meteor Shower (4)

And the "Backpack 1 - Dark Matter" (5), not to be confused with the heart-shaped Dark Matter backpack.

Operator Skills: Annihilator - Red Sprite (1), Ballista EM3 - Firepower Focus (2)

Throwables: C4 - Lunasia
Sprays: Spoof Threat, Ghost Jailbreak
Calling Card: Perfect Landing
Charm: Gilded Glutton

If it seems like a lot of missing items, that's because IT IS.

It's absolutely wild to know just how much content I've purchased or earned that I'm missing from my account, and it's saddening to consider how happy I was when I unlocked these items initially, and how jaded I've had to become about it due to the handling of this case.

Fortunately, these items are from a select few releases, and even more fortunately is that I have definitive proof of both purchase and ownership for every item listed. Although I've provided a lot of them on previous tickets, I'm more than willing to provide this evidence again in an itemized list that addresses each item so that this ticket might FINALLY be resolved.

That accounts for the items that I am missing from Call of Duty Mobile.

In Warzone Mobile, there are a few operators, camos, and various items that I own on the console version and are supported by the cross-progression mechanic, but don't appear in mobile. I've been told this is an automatic mechanic, but have seen other players on mobile utilize these items that are missing for me.

At the request of Activision's web support a couple months ago, I took a screen capture of my account that showcases all these items on the console version of the game. As it includes personal information, I'm inclined not to attach it here, but I can readily provide it so as to resolve this issue.

The items I am missing are from a small handful of in-game events and redemption codes; all of them are supported by cross progression.

I'm missing the Horangi - Collision (1), Rangers 1 - Apparition (2), Nova - Titan 239 (3) and Jabber - Tester (4) operators. Additionally, the Shredder (5) operator I own went missing with the latest in-game update.

I'm missing both the Dual Kodachis - Dual Yield (1) and the Lachmann Sub - Gamma Power (2) from multiple completions of the Champ's Quest in MW2.

I'm missing a few event and specialty camos that I earned and / or redeemed: the Cheetah Print (1), Flow Thru (2), Ghoulie (3), and Magma (4) event camos, as well as the Royalty Tiger (5) special camo.

Lastly, I own the "Santa's Right Hand" execution (1), the "Moon & Stars" calling card (2), and then all 10 MWZ Mastery calling cards on console (12).

I shouldn't have to jump through hoops any further. I have demonstrated time and time again that I own each of these items in their respective mobile title, and all of this should be verifiable in your system.

I've been told by Activision support members that "according to the information available to (them), it looks like (my) Call of Duty Mobile account was created in 2021". This disparity, although I have no way to confirm it myself, could be the ENTIRE cause of me missing these items that I bought at a time before my account's start date in your system. Additionally, I can't find any consistent information about my account's region, as that may be causing this issue.

As for Warzone Mobile, cross-progression should be an automatic mechanic. I used to assume that I was missing these items due to how new the game was, but seeing other players use these items in-game negated that argument. I don't know why I'm facing this issue, but I know that a resolution is needed.

The resolution is to reissue these items. Call of Duty Mobile has an in-game mailbox through which these missing items can be easily reissued, and doing so would resolve the bulk of this ticket immediately. For Warzone Mobile, you may have to reissue these items manually, but that would resolve this ticket in its entirety. After nearly a year of working tirelessly towards a resolution and providing any and all evidence and information requested of me, this proposed resolution is both prudent and warranted.

Thanks.