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I reported through battle.net and activision that my account had been hacked in March 2024. I managed to recover my account by unlinking the steam account and email that the hacker tried to use.
Following this, it appeared that I had been banned by Activision for violation of terms. Upon appeal, I recieved an email back to state that:
"Your appeal has been reviewed and we've confirmed with our security team that your account has been permanently banned for using unauthorized software and manipulation of game data. As you were the account holder at the time of infraction, your ban will not be overturned."
I have been unable to speak with any advisers on this matter or to raise a further appeal to discuss/investigate my claims of my account being hacked.
I am extremely dissatisfied with this and feel a little bit unsure what to do next. I have spent a lot of money on the franchise to date and have never used any software or otherwise to "cheat". If you review my actual game stats you would see that I am actually a very sub-average gamer. I would just like to have my account reinstated so that I can continue to enjoy the game, including the latest release.
Given that my account has clearly been hacked and that I reported it, it is really frustrating to be advised I have no course of appeal at this point.
Desired outcome: Reinstatement of my account.
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You’re not taking this situation with Activision lightly, and for good reason. It’s frustrating to be punished for something out of your control, especially after you took the right steps to recover your account. Hopefully, they’ll see the error in their decision because, as you pointed out, your gameplay stats alone should clear you of any cheating accusations. It’s time they take a closer look at your case!