Adidas
Reviews and Complaints

Hi. I bought a pair of AX2 hiking shoes from Tekkie Town (Brink Centre) in Vryburg, North West Province, South Africa a few months ago. I have worn them once/twice a week with great satisfaction when the inner lining lateral to the heels soon started to show signs of degeneration. Tekkie Town declined my claim for inferior material and said it was normal wear and tear.
I submit that wear and tear of nature should only appear after a prolonged period of use. If this will be considered normal wear and tear by Adidas, I will have to pull my Adidas teeth.
Please advise me where to can I direct my complaint here in South Africa.
Regards
E Cilliers

We purchased these shoes Oct 22, 2017 at an adidas store in Gaffney SC. During the first week of wear, the plastic began peeling off. By 8 days of wearing, almost all of the plastic was peeling or had already torn off.
Unfortunately, I didn't keep the receipt because I've never had this problem. I think I paid around $45.
I have include pics. Thank you for your response.

I bought adidas rapidarun tekkies for my son and after a few months itmade a hole on top near the little toe on the one tekkie and a few days later the other shoe started as well, he only wore it a few times and they are litterrally brand new. This is the first time that I am not satisfied with adidas and I would like a answer from the company as soon as possible

Time: 10/26/2017 Around 8:30pm
Place: Aurora Farms Premium Outlets Adidas store
Address: 549 S Chillicothe Rd, Aurora, OH 44202
The staff name: Amanda(female)

When I checked out, the staff said: " I cannot sell those adidas shoes to you, let me take a break. " I asked her, "Why?". She said" Why? ! some guys return a couple shoes, which are same as you're going to buy. I said that I don't know them. It is not my business. It is so ridiculous!
Surprised me ! Why adidas hire such guy?!
Apparently, she is going to make bad effect to adidas.

I hope adidas can strictly deal with this.

I live in Australia. I visited the US in April and went to an Adidas store to buy shoes my daughter specifically requested. The shoes did not last 2 months. I sent a request for return which was accepted. However, when Adidas learned I live in Australia they referred to their returns policy - has to be sent to them by tracked post (this would cost more than twice the value of the shoes) and then they could only provide a gift card which can only be used in the US - useless to me. I just want my money back or a replacement pair of shoes. The US team said an Australian customer service rep would be in touch - never responded. The global team never responded. This is a multi national billion dollar company. Disgraceful.

Ek het n adidas tekkie gekoop by ghoors in Vryburg noord wes het hom n week gehaad toe trek hy los trug gegaan die ou se toe hy kan hom vir my laat werk ek was woedind want mens werk nie n adidas tekkie nie ek meen dit is n brand nie net n naam nie ek het vir hom gese ek soek die rep se nommer hy se nee hy sal die rep bel hy bel trug en se ek kan n nuwe paar kom haal toe ek die nuwe een aanpas toe sien ons hy ook stukkind toe is die hele reeks in daai stukkind wel dit is al n maand en nog niks gehoor nie dit is nie van my rekining af gehaal nie want hul haal niks van mens se rekining af nie hul het vir my n I o you gegee so ek betaal n tekkie wat ek nie eers het nie ek het hom mooi gevra hy moet vir die rep se ek het n cross fit en boot camp die 7de en 14 de oktober ek het die tekkies nodig maar niks ek het al gevra vir die rep se email of nommer maar hul wil dit nie gee nie R16299.95 die prys van tekkies adidas tereks

I am writing to you in regard to a pair of ADIDAS X 16.1 STREET football trainers I purchased, I chose these specifically as they were marketed as STREET football trainers, perfect I thought for the hard courts of Hong Kong where I play. The boost soul is brilliant, But the uppers are terrible, after only 3 months of playing the 4 of the lace loops have snapped, the outer material is not robust enough for street football causing large holes right through the upper.

I hold adidas football apparel and footwear to be the best out there and was hugely disappointed with the performance of the upper material and the weakness of the lace loops. If you are going to put this shoe as a street soccer shoe you need to improve the wear and toughness of the material used on the upper.

I purchased them through a uk website
Pro direct so have sent this complaint to the uk section but I currently live in hong Kong.

Order number31435869780

I ordered shoes from Namshi on the 5th of October, struggled for 12 days to get it delivered and when it finally arrived yesterday, I noticed the low quality stitching/gluing on the inside where the velt/material is totally loose. How can you sell such pathetic shoes to a customer, that's what I want to know? Plus you inconvenience customers unnecessarily. Make sure your goods are of good quality as they are expensive. The least that you can do is to provide products that are of high standard!

Kind regards

Cornelius Booyse

email: [protected]@gmail.com
Tel: +[protected]

To whom it may concern
Good day

I have purchased a pair of supernova 1 week back.
This shoe is still in excellent condition, however it is terribly uncomfortable. I have worn the shoe 3 times. And my feet (soles of my feet) are experiencing a lot of pain. These suppose to be running shoes and wearing them for about 2 hours or so I am experiencing this discomfort. I usually wear adidas footwear and have purchasers many pairs before, but this is the first time I am experiencing this .

Please advise what to do, if you require pics or anything it can be sent

I have paid aloy for these shoes and can't wear them.

I ordered the NMDs on 8/24 & received them a couple days later after MUCH begging from my 15 yr old son for 179.99, an outrageous price to me. I had noticed LAST WEEK the shoes are fraying above his toes and coming apart where the "cheap" material meets the "rubber" on the instep on both shoes. Is this the quality we get for 179.99? Should we be expected to just "deal with it" and buy new ones every couple of months? For the quality you are making and selling, I will just go to the Dollar Store and save myself the money.
I have always been strictly a Nike and Under Armour consumer for myself and my boys, but recently Under Armour's quality has been lacking and Adidas has been making a comeback...But if you keep putting out Substandard Product like these shoes, your Popularity is going to be fleeting and your Sales are going to Flatline! Stop worrying about QUANTITY and start working on your QUALITY...

One of the adidas stripes tor off alone from one month of wearing, and the grey stripe in front completely tor off too, i used to be a really good customer to adidas and i love the company but if i didnt get the shoe replaced it would be my last time buying adidas, shoe size 10.5, and wish to be delivered to this address 4439 31st st. S apt 202, thank you!

To whom it may concern,

I had purchased soccer boots at Solly M in Durban about 4 months ago. The soccer boots is the Ace 17.1 Primeknit. After 4 months of occasionally wearing the soccer boots, one of the studs had broken off while playing Astro turf soccer ( as shown in image below).

As a customer, I am disappointed that I spent a fair amount of money in what I thought was good quality boots.

Please get back to me on the following email address as soon as possible: [protected]@gmail.com

Kind regards,
Damian Sanichara

I purchased a pair of women's, size 10 at a local Meijer in May. I tried to wear them for the first time today and they are too small. Every Adidas pair of shoes that I own are size 10. The tag on the inside of the shoes are 10's. an outside sticker has DURAMO 8 w BB4675. The UPC #[protected]. Could these possibly be counterfeit? The store that I purchased the shoes from will not honor a return

I bought some adidas Lillards for about 115 2 months ago and they're tearing around the ankle on both shoes. My season is starting up and although we get team shoes these shoes were very nice to me up until this situation. I attend Lewis University and we are sponsored by adidas. I just was hoping that if all possible I could send them back and recieve the same ones in return.

I purchase two pairs of sneaker the first one cost me $70 was at kids footlocker adidas tubular shadow size 3 1/2 grade school (BY8811) and the bottom part came off in less than a three weeks and the second one was adidas eqt support edv grade school size 7 black (BY9874) $90, and the side of the sneaker coming off in pieces and she only had two days with it it so sad that at my age I have to buy cement to put the sneaker together I'm very disappointed

I purchased my sons shoes from a shoe carnival in Pennsylvania on 9-3-2017. Within a week the black part at the heel is literally peeking off! My son wore his shoes maybe 3 days before this started happening! I paid $59.99 for those shoes and I feel like we were ripped off by such poor quality! I would like for someone to contact me via email [protected]@gmail.com or phone [protected]. Thanks!

Had my rs7 boots for 2 yrs but hav been using my kopa mundials still. This season I been using my rs7 sprint frame for the first time and have played 5 games in them and the sprint frame has already cracked.Is this something to expect from a well known trusted company, am very disappointed in the quality of this boot. And especially the amount of money I paid for the boot, I trust this is something you will rectify on my behalf as I have used your brand for years and always trusted it.

Date : 02 . 09 . 2017
Client number : N.A ( Hledan Center )
Description of incident : adidas neo is glue burning inside the shoes .Products is adidas neo MEN CACITY B74618 . Barcode [protected] ( Made in Indonesia - ART B74618, #[protected], 3VV58F4100102 ) . Glue burning on leather inside the left side of shoes .
May i replacement of same shoe or another one because i love the adidas shoes to worn on my foot ( as possible ) .
I am really appreciated and waiting for your reply .
And I very like to wear the shoes in my leisure time of my working off day .

My husband and I have close to 30 pair of adidas sbeakers as well as backpacks, duffels, t shirts, sweats, shorts and cap/hats. We obviously love adidas. However, we were in Tennessee a couple of months ago and visited the adidas outlet in Pigeon Forge. I purchased a pair of men's black w/turquoise. I absolutely loved them. I wore them 4 or 5 times and the emblem / lettering is peeling off! We have never had this happen. Some of my husaband's are better than 10 years old & still in great shape! I can't return them but feel betrayed!
Thank you
Jamie Page
[protected]
j.[protected]@yahoo.com

We bought leggings at the Portland Oregon Employees store July 20, 2017 and Aug 25 we noticed a hole near the seam in the buttocks area and the fabric is running. We drove down from Vancouver Canada as we were told that the store was a top notch store, I didn't expect the clothing to fall apart not even a month later and after a being worn a dozen times.