Adidas
Reviews and Complaints

Bought on cyber Monday the Trefoil hoodie set in black and white for my daughter that wears a size big girls 14, which is a LARGE. They were on sale ANNNND there was an additional 30% off.. Great I thought- perfect timing for Christmas.. I got the package TODAY and low and behold they sent me childrens size 7/8. NO WHERE near a Large. So I called to exchange it out and guess what? They were out of STOCK! Imagine that.. So now in order to get a refund I HAVE TO TAKE it to a UPS store within 7 days from receiving the box. Christmas rush/ traffic galore and I HAVE TO DO THIS.. They would not allow me to wait to exchange it for when they get more in stock- nope I dont get the discounts at all now! Im HIGHLY disappointed... So beware! So now Im just buying my daughter 2 plain hoodies from a store well known here and still saving an additional $20...

On 28/10/2019 I bought football shoes at the Adidas outlet store in Designer Outlet Parndorf in Vienna. To the cashier, I brought a box with shoes with a price tag of 34.95 euros. I paid for the product with a card and because I was in a lot of a hurry I didn't pay attention to the bill, thinking everything was okay.

When I came back to my country I got bank statement where I could see that my bank account was withdrawn from 149.95 euros instead of 34.95 euros.

I sincerely hope that this was a mistake, because something like this does not fit one of the world's most famous brands. If not then I have no other explanation than you gave me a fake box of the model F36627 (as it says on the box) with a cheaper price, instead of the real expensive price of the DB2012 (as it says on the bill) and that this is a fraud for your customers.

I want you to explain to me how it is possible that a cashier did not scan the code given on the product box? I do not understand how it could have come to the price of 149.95 euros if it says 34.95 euros on the box because there is no price on the shoe itself? I do not understand why the cashier did not tell me during payment that the price on the box did not match the price of the item? This should probably be the responsibility of the cashier.

I have attached a picture of my bank statement, my account and a picture of the box and product I purchased.

This is the worst customer service I have ever experienced. I have shoes that do not fit me. That I have been trying to return to you guys. The first lady told me to check back to see if the shoes was in stock. Called back the lady told me it was and she was sending it. She was having issues with the order and told me she would call back. Come to find out she sent me an email... why did she not call me back? So I called today and the representative told me therea nothing he can do and hung up on me. Now I am stuck with shoes that dont fit. I need a Supervisor asap. I have this call recorded and I will be posted how ridiculous the service is.

No notification of shipping issues to help with gift buying etc. placed 3 orders all of which have been over 2 weeks for shipping with no notice. If Adidas wants to be part of the online game they need to take notes from other companies. i placed order with Nike on Sunday and my shoe is already out of delivery. My Adidas order from 2 weeks ago is still sitting "in process" where it's been since the day after ordering. I have asked for the order to be canceled only to be told several times that the cancellation has been requested. i'm wondering if i will every see my money or the shoes that i ordered.

I just recently bought a terrex swift R online here in Philippines and was so happy and excited about it I posted it right away on our Facebook page

https://www.facebook.com/131902463576268/posts/2060966244003204?sfns=mo

Only to be disappointed the very first time I wore it.
The synthetic material is separating from the protective rubber on the toe part.

I bought my son a pair of Adidas running shoes in Sept. when he was tying them up the other day the leather that holds the laces ripped in two different places. He is now unable to tie up his shoe laces. I no longer have the receipt for them so I was wondering what the solution would be? Here is a picture of the shoe. Thanks Carrie Therrien
Moose Jaw Canada
[protected]@hotmail.com

I ordered a tshirt online for a gift for a friend in cuba I fly in 7 days.. I received email stating it was delivered but I did not recieve anything adidas says ups delivered it ok so someone has my $30+ tshirt cause I dont I called adidas first call i'm told give them 24 hours to investigate now 4 days later I call back now i'm told 7-10 days more i'm pissed I will never buy this [censored] again... The worst customer service ever...

I have a defected shoes from France and I went to see your policy about the defected shoes I can't turn back to Adidas France because I live in Egypt and I communicated with them asking for an exception or a confirmation letter so I can change it with another version here and they are not willing to help at all by any solution and also the super star version is not available in adidas in my home town, now I have a shoes that is defected that I can change or return or refund it's money they are not giving me help or other solutions all what the say we can't do anything so who can do something, and they are offering 30% discount which is not covering any of my defected shoes which I bought 18 time due to our Egyptian currency to euros. I sent to look at my issue and no one cares to look. This is so disappointing. the defect from inside the shoes please I need a solution
email: sandy.[protected]@hotmail.com
Phone number: +[protected]

Hello. I purchased a navy blue hoodie last year from a local sport outlet . The blue colour from the garment continues to bleed and run, Resulting in it looking really shoddy now. Adidas is not cheap and is my brand of choice. I wash it as instructed and never tumble dry. Please can you advise further as I really an not happy about this. Thank you.

Tried to place a order online and it would not except my payment. I used 3 different credit cards, two different phones, with two different people and it kept saying fail. I called adidas.com, and all they can tell me is the information I provided the system is not excepting my info. I never heard of this... Just placed a order with eastbay with the same card and Information, no problem. I'm very confused on what's going on with this. And I was told my order couldn't be placed over the phone neither...

I have a defected shoes from Adidas, No one cares to help and refuse to help, I sent email and no reply back this is the worst service I have ever seen, Please contact me I need a solution for my problem I contacted Adidas Egypt head office and the branch I bought the shoes and I went to the head office in my country they are giving unlogic respond I tried to contact Adidas France so they might ship me another shoes or refund my money back and no help at all.

Hi there. My husband bought a pair of addidas Terrex at Edgars Sandton. In less than a year the takkie wat thorn and stiches came loose.Went back to Edgars to find out they need advice from Addidas what to do.All his life he only bought Addidas tekkies but this time Addidas realy dissapointed us. One would have think this takkie will last for longer than 3 years for the price just a little less than R2000. Very dissapointed.

Lorette
[protected]

Brought the Adidas predator laceless for my boy very disappointed not only was there none in any stores when we did manage order online ( couldn't use our gift card so had to pay an extra £25). Arrived yesterday & what poor quality considering the price £60... the cotton is unraveling at the back so will probably only last a month or 2 very disappointed

Hi at Adidas! I'm a loyal brand follower and a big soccer fan. I have a vast soccer jersey collection in my cupboard and all Adidas since they sponsor Real Madrid C.F. My problem is that all the sposor names or lettering on the front of the jerseys are always cracking up or melting. On the odd day I fold my jersey and leave it overnight the lettering melts and sticks to each other or the rest off the jersey leaving marks or duplicate of the sponsor name on other parts of the jersey. I would like to make a suggestion to someone out there to try and better that part off replica soccer jerseys. I really want to keep buying my favorite teams jersey but this is really putting me off from buying them. Is there no way the the sponsor name could be better fused in the actual material itself instead of being printed on? Please please give some feedback,  i really want to continue buying Real Madrid jerseys, but ones that last. Thank you very much. Regards Lyle Mager

I purchased my partner a pair of white adidas sneakers from Rebel Sports in Invercargill 3 months ago, he has worn these all of 20-30 times and the front has blown out they are not to small it's like they were not made right and the stitching has all come away I am very disappointed as we purchase a lot of adidas clothing and have never had any issues before just with this one pair we got for him I don't still have my receipt as like I said we never have any issues with them. As you can see in photo below they are not old but look so tacky at the front already ! Would really like something done about this .

I bought a size 4 soccer ball for my son in August. Bought it from meijer in Lapeer mi. Not too happy with this one it keeps loseing air. Has ever since I bought it. Very disappointed with the quality and construction. Upc # is [protected] 8. B34005 03/19. Art no. DZ2064 size 4 its red and black in color. Tried of always haveing to air it up any time we need to use it. Contact me at [protected]@gmail.com thank you

Bought my son a pair of white adidas football cleats, quick frame tech fit size 13 shoes he only wore them for 3 games the 3 stripes on the outside of the shoe blew out. Highly disappointed as we have 4 more games to go and now he risks injury as the shoes are faulty. We usually love adidas and even hate to put in the complaint. Melanie Fisher [protected]

I have already purchased 3 pairs of these gloves for my son in mens large, You would think they would last at least 1 season but here we are after like 2 games and 3 practices they start to tear on the fingers and palms. My son refuses to wear any other gloves which I wanted to purchase him some other brand name gloves. Very nice looking gloves but very cheap made. My son is an Adidas freak and that's all he wears but very disappointed with these gloves . You can respond through email [protected]@yahoo.com or mail 803 n 19th lamesa tx 79331

I bought a sports t-shirt from adidas store located on pathankot novelty mall punjab 145001 india. The products code is. Article no ei5556 mod: d2m 3s polo col: tecink/white cat: d2m. Bought in the last week of august phone no:[protected].
The problem with the product is after single wash the threads og the polo shirt has started coming out which is disappointing us. We are frequent customer of adidas. This is the first ever experience where we need to write complaint instead of compliment.
Kiindly do the needful at your end.
My contact no.
+91-[protected]
+91-[protected]
Thanks

I bought these shoes from my grandson 2 weeks ago for school and they have already ripped. They are not even dirty yet. I bought them at kohls and because they fit and were comfortable I did not feel the need to keep the receipt. My grandson liked the shoes but I am very unhappy with the performance . I paid $70. For these and hope that you will stand behind your product and replace the shoes.