Adidas
Reviews and Complaints

Hello,

My name is Eldad Dabush and I purchased the new Adidas Ultraboost 19 about 2 months ago.
A few days ago I noticed pink stains on the sole of the shoes (images attached), I couldn't figure out what is that or where it came from (I did all my recent training in the gym and not outside) but the important thing is - it WONT come off.
This is very disappointing to me, I expected these shoes to be a lot more resistance considering they are designed for outside training and sports.

I wanted to add that I am a big adidas consumer and I own a lot of your products from clothing to shoes.
I loved the Ultraboost 19, I think this is a great shoe and I enjoyed running and training with it so far and I would like to continue doing so.

I expect full compensation for this.

P.S This message was sent to the customer service in Israel at service.[protected]@adidas.com but there was no response.

Thanks,
Eldad Dabush

Hi I bought this shoe nearly 6 months ago and now I thought just give it a wash and dry it in sun and what I saw this morning that a shoe has shrunk and doesn't fit me anymore ..? First time in my life I saw this what type of shoe sole you have used, I have pictures of them too. I need my money back or a shoe replacement ASAP. I need this matter resolved ASAP otherwise I have to involve Obudsman. Thanks
Mohit

I purchased a pair of Adidas shoes for my son and within 3 weeks of wearing the shoes only to school a tear on top of the shoe happen. I have a picture attached. Oh course since I do not have a receipt I can not return them. We have never had problems with Adidas before, so I feel these were just poor quality. If I can either request a refund or exchange or something. We paid about $65 for these shoes. My son loves your shoes so we both were very disappoint in this defect. Thank you, Amy

Dear All,
I want to bring in your kind notice that Today I purchased A pair of shoes from your Adidas outlet located in Kunjwani Jammu INDIA, Having Price of Rs. 3359/- by offering 40 % off on Rs.5599/- and the same shoe is also available at your official website @ the price of Rs.1904/- by offering 66% off on RS 5599/-. So tell me why there is such a huge difference of (Rs.1455/-) in the offline and online store of yours. This kind of service is not accepted by the Brand like Adidas. I am a regular user of Adidas from almost last 20yrs. This is simply a Breach of Faith. Please do the needful as Soon As possible or otherwise I have to look for some other option.I also Attached The Bill Receipt for reference.
Waiting for your reply!

Hi there

I bought this shoe at the Woodmead Store (South Africa) maybe 3 or 4 months ago and am very disappointed as it is coming loose at the seams. Because I do not have the receipt, they refuse to even look at it, yet it is clearly a manufacturing fault.

Please can you help me? I would like to exchange it for a new one. I have pictures, not sure what is the name of the shoe.

Thank you

Regards,
Nedika
[protected]

I purchased a pair of sneakers for my son for school. There was a hole in the top after wearing them for 3 days. I was hoping to get refunded or a replacement. I expected a better product from your company. Unfortunately I do not have the box or the receipt. I wasn't expecting to have to purchase new shoes after 3 days of wear. I appreciate your time and attention to this matter.
Thank you!
Lori Bonson
Please contact me via email at [protected]@gmail.com

I purchased the FortaRun K shoes for my son on August 9th from Academy. He has worn them less than 10 times. The only time he has played in them outdoors is at school which began Monday August 20th. Today at recess, the front rubber piece going over the toes completely separated from the shoe. I am frustrated that a shoe I paid $50 for is already falling apart. Furthermore, I paid cash for the shoes and no longer have the receipt which prevents me from having proof of purchase. I would greatly appreciate some type of resolution.

I've gone through 2 pairs of these shoes in size 10 wide in about 8 months. They are some of the most comfortable shoes I've owned. However both pairs the entire bottom of one of the shoes would come almost completely unglued without warning in about 4 months. I expected better quality from adidas and even though I love these shoes I won't buy another pair due to the potential tripping hazard. I'm on my feet all day and need something that will hold up better. Please evaluate the type of glue you are using for your soles as I believe it isn't good enough.

Hi. I am from the Philippines but bought our Teakwondo Team's Adidas gears and uniforms from an online Adidas dealer from the USA called Kungfu4less.com. The Taekwondo uniforms that i bought and some gears have logos that faded after the first use and after the first laundry wash. I was told by their customer service that Adidas have change the production of their product's logo from embroidered to screen print. No problem with me on that as long as it will be durable. We exerted so much effort in order to buy the said products since we believed in the quality of Adidas but got so much disappointed. I am being flooded with complaints from the parents of the kids who bought the said gears and uniforms. How do you handle such complaints? We are so far from the USA and sending back the items for return will be too costly. Do you have an office near our location, Manila Philippines. We do hope that you can help us on this concern. I have copy of their emails on our purchase and the reply of their customer service representative about our complaints.

Thank you very much.

Angie Montero
[protected]@yahoo.com

I bought my son a new pair of Malice rugby boots on the 19 January 2019 i cannot tell you how disappointed we are the boots are cracking, material pulling off they have not even lasted one season at he price you pay one would think they would last longer i do not have my proof of payment only photos to prove date of purchase it would really be appreciated if you would accommodate us

Hi!
My son Herman Vardar is 17 years old and a professional football player in Antalyaspor A-team. We can't find Adidas SG boots anywhere in Turkey. We tried to order from Europe but they don't deliver Turkey. We can only find Nike SG boots but they don't fit well on his feet. We need help to solve this problem. It is little bit emergency!
Best regards

Eleonor Vardar

Hello,

I have 3 Yeezy, the last one I bought it from the Adidas on Melrose in Los Angeles, the right pair is larger or wider than the left pair, I do not feel comfortable at all, I went back to them and they said we can not anything to you.

I am writing this to you to help me with this issue.

My email address is [protected]@gmail.com

Mobile number: [protected]
Regards,
Thanks,

What in the world did you do to your massage sandals? The new ones this year are flimsy and I tripped 4 times in a short time. I compared them to last years pair, that I still wear, and was shocked at the horrible quality! Please change them back! Is it worth saving costs to lose loyal customers? You are the only company making these massage sandals, don't cheapen them, charge more if you have to! And please bring back the pink logo for women's. These sandals healed my foot pains! Thank you for considering my my request. [protected]@gmail.com. (currently wearing size 7 men's)

The first day I bought the shoes from Adidas on 23.05.2019, I started to apply transverse stripe printing on the comb bone from the mesh section. The shoes I had to wear for a few hours caused a pain in my foot that lasted for a few days. I left it at the store I bought for adidas to be checked in. As a result of the review, there was no production error and they told me to come to the store. I couldn't change my comb bone, so I got the shoes. This production or design error is rejected by Adidas, which is clearly and simply not understood and can be understood even by manual control. Adidas' answer is attached. I would advise anyone who wants to buy shoes from B96578 Duramo 9 Article to be careful about this, not to be sure that it will not disturb your foot. The unsatisfied customer is no longer a customer.

So, in 2016 I bought, as always, adidas shoes, model Adidas Duramo 55, at Shooster store, Osijek, Croatia (I still have a bill). After maybe 1 year of use, the right paté has been damaged and the fabric and the sponge are scattered inside and thus the plastic that forms the heel creates a wound on my wrist. I tried to patch it up and solve it, but the problem is constantly coming back. That with little pauses lasts until today. I've lost my nerves now and I want to write You because it's amazing to me that this is what's possible on your product. I've got everything on my pictures, so if you're interested, let me know so I can send you. Anyway, I was Your loyal buyer, but now I'm going to consider the next purchase.

Nice regards,

Drazen Zelic
Lastovska 37
31000 Osijek
Croatia

I am hamza alam, I just go to the shop and I ask the seller why you not updating the products he started to have an aggressive talk on this topic to a regular customer of addidas. Later on. The way he behaved was like, get out of the shop, I am not selling you shoes, tho I was purchasing one pair of them. So I am really pleased and request you to take action against this behaviour. And even provide with the pakistan customer service no who have authority over faisalabad branch.

i placed an order for yeezy boots from adidas for my sun more than a month ago. i registrated by a mistake under wrong email. i contact the customer services several times to correct the mistake so i will be able to track the order, but theydid not answer me. the payment for the shoes has been already collected, i want to have a full refund for not getting the good i ordered and payed. i do not have the confirmation but the order is under my name: dorit kalo
adress- golda meir 29 yahud israel. the email was doeit.[protected]@mail.huji.ac.il instead of dorit.[protected]@mail.huji.ac.il. please get back to me ASAP.

I bought these shoes at the Adidas store in Canal walk, Cape Town, South Africa just about a year ago. The material on the top left by my big toe on the right foot has made a big hole while the other shoe is completely fine. The soles of the shoes is still in great condition but now I cannot wear them because they look old and worn due too the hole by my toe. These shoes were very expensive compared to other brands like Nike and Puma but this quality is unacceptable. Please help in this regard.

I bought lih 014001 11/23 from BMG mall rewari few weeks ago, and I am feeling a very hard time because of them sole of shoes is toring apart, and as I bought them on discount reliance store is not providing me with any solution, Help me here plz.
Email
[protected]@gmail.com

Sole of this shoes is bothering me very much it is making my daily life unpleasant. And I hope you will take look into my complaint

A while ago I bought a pair of Adidas sneakers. I absolutely loved them, but within a week of wearing them they began to tear at the toes, the shop I bought them from refused to take them back and I have been sitting with the Most beautiful pair of shoes that just continue to unravel at the toes. Please help me, where can I get them fixed?
They are hardly worn.
I absolutely love your shoes and I own a few pairs, but these have just disappointed me.