ADT Security Services
Reviews and Complaints

My husband and I share a home. He installed ADT against my wishes and is using it to watch our thirteen year old daughter and myself. I have asked him repeatedly to turn off the cameras. He has never activated the alarm system, the cameras were solely installed to watch and stalk us. Other than unplugging the system from our home Wi-Fi, how can I make this stop?

I have complained to the BBB as well as having someone from ADT contacting me going over my bill for initial service & install charges. I was told looks like I was double charged, let her look into further. Then it went from being honest of being double charged back to a lie that my charges were correct. If there are over 200 reviews & scam reports of the same complaint I am having with ADT, then clearly something is wrong with your companies ethics of trying to keep there communities safe with your services. I won't be satisfied until some of these charges are resolved.
Account # [protected]

Late August 2017, I had Impulse Alarm, an ADT Authorized Dealer, visit my house to talk to me about placing an alarm system in the residence I live in. After contacting ADT to verify Impulse Alarms qualifications, I agreed and signed their contract. One of the reasons I signed on was that ADT was adding the Ring doorbell system with the alarm setup at no extra charge. Darryl from Impulse assured me that the system plus the Ring doorbell would be up and running in less than 2 weeks. Well, I'm still waiting. I have tried several times to contact Darryl and his boss Ramsin, and they do not return my phone calls. ADT has also given me the the runaround, even though I pay my bill on time. The best thing about my system, is that the key pad works great as a night light. Though ADT Alarm may make most of their customers happy, they did not do so with this 1. I continue to pay for a system that does not work. And I continue to get the runaround to get it fixed. My advice: Be aware and shop around. And stay away from contracts. I'm stuck for 2 years

Due to adt fraudulent activities, I have cancelled the adt security services around december'2017 time frame. After cancelling adt security services, so called adt (defenders the protect home experts local adt) started harassing me at least 15 calls per week (I could provide complete log file) and threatening me. I only contacted adt and cancelled the services, I have no business with adt defenders. I have already charged for installation and equipment around 550 dollars at the time of service installation, they did not refund the amount and also did not collect the equipment but they started threatening me and harassing me. After stopping adt services, so called defenders started harassing me from different location (defenders inc, 3750 priority way south dr, suite 200 indianapolis, in 46240 800-689-9554, address was provided by adt customer care bostick, carla k and mike p. Schultz,) that I need to pay early termination fee and started harassing me at least 15 calls per week. I have no idea, why different state defenders harassing me by calling every day and also they never picked up the service equipment. I have informed them that I do not have any business with defenders and only contacted adt and terminated contract since many fraudulent activities taken place and I did not like the service.
Harassment:
I got continuous calls from number starts with '3134378246","3138794062","3138794590","3136517562",... Voice message call back number 800-381-1156, none of them left the detailed voice messages, why they are calling me and harassing me and I pick up the phone, they threatened me that I should not disconnect the service, they charge termination fee and various threatening words. I have informed them that please collect the equipment and refund the amount $550 paid by me, stop harassing me. But, they are continued to harass and threaten me and also ask for different credit cards and kept on threatening me for cancelled services around 6 months ago. Every day, they call from different phone number and harass me every day. Could you kindly help me to come out of this harassment, refund amount of 550 and collecting their equipment back.
I have cancelled adt security service (account number [protected]) around 6 months ago and I have no business with them.
Could you kindly direct them to stop harassing me with phone calls, threatening me, talking about cancelled services and various nuisance phone calls. Do I need to file the police complaint? Could you kindly look into this harassment and refund my amount, collect their equipment. I do not have any service with them and complete connection has been disconnected and packed the equipment.

On May 15, 2018 I called and requested/received a quote for a home security system. I told the rep that I would like to get a couple of other quotes before making a decision. He asked that I speak to his manager who was very insistent and pushy and talked me into setting up an appointment for a tech to just come look at my house and give me their best advice on what I would need. I agreed to let a tech come do an assessment. He then told me that in order to schedule the appointment they'd need to authorize a $99 deposit that would be AUTHORIZED ONLY on my card "just like a hotel does". Until the time that I signed the contract with the technician my card was not to be charged, I was told. I called the next day and cancelled my appointment time and asked that my "authorized amount" be released. I was assured this was done. It is now 8 days later and not only was I CHARGED and not simply "authorized" as I was told, I still DO NOT have that $106 back in my account. That is simply unacceptable, shady, and a terrible way of doing business. Shame on you ADT! I will NEVER do business with you! I would pay MORE to another company before I'd give you a penny of my money.

Hi. I am physically and emotionally negatively affected by poor, unethical and suspect business practices by ADT since I sold my home and terminated services at 132 Sharon Dr., San Antonio, TX 78216. I am seeking: (1) complete removal of any unjustifiably placed service termination charges; (2) in this complaint, as have done several times by phone, requesting that member of ADT's Corporate Ethics, Customer Service Escalation and/or Dispute Resolution Team case manage and work with me to resolve this matter-and that the insistent auto calls by ADT be stopped.

Background Facts::

1. I was an always on-time with payment, loyal customer of ADT at the cited former address for six (6) years. Never caused problems.

2. My home sold on April 17, 2017. I contacted ADT days early for instructions on what to do, and to understand termination options an$ related processes. The agent told me, "to leave all the equipment in the home." I clearly explained what was happening. No mention was made of an active contract in force or penalties for termination of service.

3. Within days of home selling ADT generated statements and letters saying I owed it money. A letter dated 4/19/18 arrived saying I owed $636.53. A most recent statement letter dated 5/19/18 says I owe $538.21. In between, ADT auto-drafted my bank acct for an amt higher than what had been my monthly pay.

Immediate stressful efforts began to understand this problem yet to be resolved. I have dealt with multiple ADT reps over hours of unsettling phone calls. An Agent Tamika early termination of contract. I had no idea was in a active contract because. My system completely failed some months prior and no proper, clear disclosure was communicated by ADT Re: starting of a new contract term. My system failed, and I am penalized for doing what was necessary to continue to protect my home?

I separately spoke with ADT Rep 178652. Agent Michael, ID # 141516; in another call, assured me, "that all was fine, was in a 30-dat transition period per policy, and NO attempts would be made to collect on the statement amt, per policy, during this 30-day transition window." This proved to be a complete misrepresentation b3cause ADT attempted to unethically/unscrupulously run the aforementioned $538.21 statement amt thru my bank well within this supposed "30 day transition period."

4. ADT sales reps starting aggressively calling out of nowhere. They made references to "eligibility for transfer credits", yet quoted me well ove4 a thousand dollars to set up service at new service address. Confusing as well.

5. A complaint has been registered against ADT with the State of Texas Dept. Of Public Safety, Regulatory Arm for Private Security Services. I am researching how to file complaints with any other State, Federal, Governmental Regulatory Agencies w/any standing. The BBB and Social Media complaints and posts are next soon too.

My alarm was notifying me that I had a communication problem so I called they came two days later and said I had to upgrade for to work properly. I have been paying $43 per month for 12 years and they could not help me unless I paid. I told the tech who is very nice that I was going away for the weekend and I have pets so I do not want the alarm to beep consistently because of the communication problem. He said no problem and disconnected it but then the following night when I was packing my bags it's started going off. I called and they told me they would not be able to send somebody out because it was over time even though there was a tech at my house the previous evening. This is the worst company to work with I would advise anybody to go local. They also told me loyalty does not mean anything to them because they are ADT and nationwide.

My service contract was @ $50 per month in the beginning, and now I'm paying $64.58 per month. (it increased gradually...little by little). I called in and asked for reason, and the customer rep told me that they added new features over the 3 years of my contract term. I never consent to add new features. Also, I called to cancel my service today on 5/13/18 and they told me that my service will terminated on 6/13/18 due to the 30 day notice policy. Why do they even need 30 day notice?

Extremely Rude Sales Person in Riverview Florida, as soon as I said no I wasn't interested because the cost were high Raymond then proceeded to call me a liar and claim that I did have money to pay for the monthly fee of $60 per month (the audacity to call me a liar to my face - extremely rude) and that I'm gonna regret that day I say no to him because someone is gonna break into my house, making me look like a fool and then eventually somehow magically in the future I'm gonna come back running to him for security from ADT. What an amazing unprofessional sales pitch by calling me a liar and then proceeding to try and play on fears by threatening me that my house is evidently gonna get broken in to. Even if it did get broken into, I would never do business with this sales person or anyone associated with Raymond Rosello from ADT. Just plain rude. Extremely unprofessional.

Their address and other information so you can follow up on my complaint or if you decide to avoid them. They like to prey on people from new construction homes and such.

Info from their Business Card:

Safe Streets USA
Fl Lic. # EG13000404
2906 S. Falkenburg Rd. Riverview, FL 33578

Main: 1.877.520.6055
Cell: 813.520.6055

I signed of for your services July 2017 for $36.99 per month in which I was charged 52.99 each month. Defenders was also billing me so I was getting charges from both Defender and ADT. I have called and called to get this matter resolved explaining myself over and over. Most recently I contacted the complaint department at [protected] spoke with Brandon Bicker Badge #109952 ext.1126701 a manager on 02/23/2018, he told me that some one will contact me within 24 hours and my over charged money will be refunded back to me, I have called him 5 times leaving messages on his phone, he has not returned any of my calls.

This is very bad customer service from ADT and have never experience such poor customer service in my life and staff not knowledgeable of their jobs nor any follow through procedures.
I am asking to have this matter resolved right away please contact me at [protected] if I don't answer please leave a message so I can return the call in order to avoid any further legal action. The amount of my refund I am requesting $194.61

Thank you
Mary Hughes 6450 Sara Glen Drive
Douglasville, GA 30135

I have called to cancel an account I had for my mentor, Irene Nelson, at 6817 S Dante. She passed away in September. We are selling the house. When I called I was told to email ADT. I never received a response. I called again and was given a different email address to write to, being told that this was the one that would work because it was somehow special and more direct. I wrote to that address as well and still have not received a response. The first email was sent to [protected]@adt.com on 3/24/2018, another email was sent to that address on 4/10/2018 and finally an email was sent to the supposedly more effective address, [protected]@adt.com, on 4/17/2018. There was no message failure notice for either of these and no response from ADT. Now I am being told to go to City Hall and hunt for a death certificate and send this to one or both of these email addresses. This account was set up by me and paid for for under my name from the onset. I felt that she needed a grater sense of safety in her home and ADT was perfectly happy to work with me on this. Now I'm spending hours trying to communicate with what appears to be a circuit of dead ends during an extremely difficult time. ADT continues to bill me and refuses to provide clarity for the process of cancellation.

on April 26- ADT technician (Billy Myers) came to install the current special they are offering of $27.99 ("free" parts and activation, "free" pre-wired window sensors, "free"wireless remote, and $100 visa card). Technician/salesman was made aware of the special I signed up for several times throughout his trying to sell me other items - my daughter is a witness. When I called to get this "special"- the customer service explained everything to me of the "special" in detail - so I told her I was interested in this "special" - now somewhere along the line from this telephone conversation to when the technician came out to install this particular "special" the price went up without them informing me of the price increase. NEVER did the technician make it clear or explain anything about my monthly rate being different from what I agreed to with the customer svc representative on the phone. Today (May 2, 2018) I received in the mail detailed statement of billing, I noticed the price increased ($48.99) from what I signed up for($27.99), I called customer svc. and I was told there was nothing that could be done since I had signed the technician's board - the board showed no numbers of any kind, just space for signature. Being a law abiding citizen and a senior in the City of Pasadena, I trusted ADT for the "special" they offered and never did it cross my mind they or anyone working for them would be so devious to take advantage of this senior. Had I known this is the kind of business you run, I would have kept my former Security system. I am NOT happy with this transaction. Your business is about "TRUST", I trusted you enough to switch to your company - now I know ADT can't even be trusted to honor the specials they offer. The rest of my family was going to sign up with ADT but now knowing their mother was mislead - they have changed their minds. I will also inform my church groups of your business practices. The resolution I would appreciate from ADT is to honor the "special of $27.99" I originally responded to. Premier provider#6133062. ([protected]@gmail.com)

Tiffany originally guaranteed equipment that her employee named George authorized. After getting my social security number verification and identifying me as a premium customer she retracted what was originally offered. The acts this ADT employee was unethical, intentionally misleading, rude and unprofessional. She lied to get the sale and attempted to change the terms once the date of birth and social security number was confirmed. I asked for her supervisor information to voice my concerns and she basically informed me that I would need to speak with her to complain on her. Tiffany claimed that she is located at the Indianapolis call center. I called [protected]. I need contact information for a regional sales director.

I have 2 homes that was under a 2 year ADT security contract. During the contract term the cost to service both homes increased significantly which was unacceptable. I had a discussion with an attentive customer service representative today in which she was willing to revert back the rates to the original contract rates and was willing to give me a 50% discount on the 1st 6 months worth of billing if I signed another contract. Does that seem to be ethical? First off, I was in a 2 year agreement and during the contract period is when I received the increase in rate for both my homes. Hopefully my situation is an isolated incident.

We have a heat pump. The man who installed our security system hooked up our pulse to our heat pump. He did not know what he was doing. After an hour of the heater coming on after trying to turn on the air the House was 91 degrees. he finally called an electrician who reconnected the wires to the thermostat where the air conditioner would run instead of the heater. He left without the pulse ever working yet we have been charged all these months for having a nonworking pulse.
Well stupid us, decided to try to get the pulse working again since we are paying for it and again the tech cane out and left with the heater running all day instead of the air. Came home to our heater blowing out hot air and house close to 90 degrees Called them after having a fit to get them out at night the tech says cannot hook up a pulse to heat pump, It's not possible.
At this point I want my money back for all charges and bills. That may pay for our heating bills!
Our we the only people in Florida that have a pulse and heat pump? REALLY!

I've had nothing but trouble trying to get my second business pulse system working in the Cleveland Ohio area.
Not only have I had issues with my rep based out of Akron, now his boss is ignoring my messages, Paul's last message is that he messaged the Cleveland office and said they were going to contact me. When I said no one called me, he hasn't replied.
I even called and spoke to customer service who promised they would get back to me and again no reply.
I have a system I can't use and you expect me to pay for a service I'm not getting.

Zoran.[protected]@firehousesubs.com

I called yesterday, April 10th to open a new ADT acct and the rep was suppose to follow up with me today and never called. I called ADT back this afternoon to find out why the follow up call never happened and after the rep couldnt located anything under the info I provided, she found out my personal info was entered incorrectly. Upon her placing a new order for me, she said she had to contact the credit department and call me back in one hour. After 6 hours, she never called. I called back and spoke directly to the credit department who said order was never sent to then and they were going to contact the rep and call me back in less than an hr. No call back after 3 hours. I called back and the rep was trying to do a whole new order since he couldnt find my order. Then when I voiced my frustrations he just said "ok well cancel everything. Have a good day" Wow. After all the dilemma of trying to develop a relationship with this company and establish service I give up. This is the worst experience I had with any company when trying to give them business. ADT should really coach their reps on customer service and keep up with schedules with clients. Ruined any possibilities on ever dealing with them. I plan on having both my parents disconnect services with them too and explain this to my church members. Truly thumbs down ADT

We are paying for a system that we have not used since we moved in July 2017. We used our system every day at our past house and loved it but when we moved nobody told us we would lose all our equipment and have to buy new equipment nor were we told to bring our equipment, so we had to settle for a new system that we hate and never use. The new system keypad is not like our last one that was very easy to use with its buttons that clearly noted stay and away. The new one requires us to remember numbers like 1 ans 2 and it is difficult to remember which one is which. We are paying a huge amount per month over $40 and never use it which makes us even more upset especially when we see adds for awesome new ADT system deals for 27.99 per month or less we constantly feel ripped off and cannot wait for our contract to be over so we can get a different security system .

My family has ADT for a couple of years now, they are 3 sisters between 60 to 67 years old.
They stop using the system during the day since there is always one of them at home.
They use it just at night.
We received an unpaid bill for $200 for a false alarm that happen back on Dic. 10, 2017.
When I called and ask what happened, they said that somebody inside the house pressed the panic key in the control panel.
That couldn't happed because the 3 sisters (my mom and 2 aunts) were in Colombia South America from Nov.27th to Dec.15th, there was nobody at their house. I am the only person different that gas a key and I was also in Colombia with them.
They sent a technician to check the system, He took 5 min. Looking at it and didn't said a word.
I got the bill again and I ask to speak to manager and I was sent to a mail box.
ADT doesn't want to waive the bill, but honestly, how can you press the panic key from the control panic when you are not even in the country?

Today 3/24/2018 I spoke to a very rude individual employee of ADT (Erick) he did not provide his last name (like he does not have one, or like he is embarrassed to be work with ADT, or he is embarrassed of his last name). This individual make me feel stupid and uncomfortable.

The following is the incident that occurred today: I asked Erick if the ADT Technician carries alarm batteries in their truck and he did not answer. I asked him 3 times and his answer made me feel stupid he said something to the following extent: Are you asking me if the technician carries batteries in their truck (like saying are you kidding me stupid, why will they not carry batteries in their truck). Note: I asked him this because as far as I remember I once had a case where the technician told me they don't carry batteries and that I had to order them online, or that he did not have one with him.

So, I just wanted to make sure that I did not have to order a battery online. I wanted to make sure the tech brings a battery to my home in case he replaces the back up battery.

Then, Erick was pressuring me about "is there something else I can help you with" without me replying he was already saying thank you for calling ADT.

Then, when I told him he was pressuring me and that he needed to calm down he got mad, rude, abrupt, nasty and kept on pressuring me about "is there something else I can do for you" question. We all know what this means (in case you don') it means I want to end this conversation now. He went onto say "this is an emergency line" I told him he should've told me that since the inception of our conversation and he should've giving me the right number to call. This made me feel like a panhandler asking for money and a selfish individual being annoyed by me panhandling.

I not a panhandler I am a customer and should be treated like a King/Queen, but no..., not Erick he treated me like dirt. I will cancel my ADT alarm in a near by future because this is not the first incident that I/we have hand with ADT. They are very aggressive, demanding, rushers, nasty, hard complex, people to deal with.

I wish they go bankrupt. And, I wish all of those unfit employees get fired, or lose their job due to bad customer service. Customer should not go thru this repugnant customer service experience.

Sincerely,

Ivan Prado
Miami, FL