Advance Auto Parts
Reviews and Complaints

On January 7, 2017, I had my 2008 Toyota Corolla CE serviced at your Advance Auto Parts FIPS 05479, Carr#177, Ave. Los Filtros Santa Maria Shopping Center, Guaynabo, PR 00969 store. I purchased and replaced the rear shocks. First I paid for the parts because they did not have the two shocks in stock, so, I had to pay for the parts to have them delivered to the store. Later on the same day I had the shocks replaced on the car.

Yesterday, January 9, 2018, I took the above mentioned vehicle back to Advance Auto Parts because the shocks were making a noise. The rear shocks were replaced. But the problem is that I was charged again for the shocks that had a Lifetime Warranty because I did not have the receipt for the purchase (Receipt Lost). I presented the Bank statements were there were the two charges one for the Shocks ($222.98) and one for the Installation Labor and alignment ($240.83). The store personnel gave me an excuse that they couldn't look up in their computer for the receipt when I purchased the shocks from them even with me presenting the transaction number on my bank statements. The store did not honor the lifetime warranty on the part I bought from them.

If I don't get this issue resolved, I will have to take my business somewhere else and never recommend anyone to use Advance Auto Parts for their car care needs. I only need the $201.98 adjusted on the bill I paid to compensate for the Lifetime warranty on the shocks that were replaced.

I don't think your Business should penalize a Customer for losing a receipt.

Attached to this complain are copies of the pertaining documents I have on hand to prove my case.

- Recent receipt showing I paid for the shocks that were under Lifetime warranty ($201.98).
- Invoice 0078393 showing charges for Installation Labor and Alignment ($240.83)
- Copy of Bank Statement showing charges paid ($240.83) PenFed Credit Union.
- Copy of Bank Statement showing payment for the Shocks ($222.98) Sears Mastercard

Orville Copeland, customer [protected]
I have made a complaint last month, no response...
Advance auto store 2121 E. Colfax two sensors both did not work in my car..
The cost of labor was 500.00 the parts 2/sensor 160.00

I would like a response please...1. The first sensor failed, the company good guy auto, at 2885 York st said I needed another sensor, after the first failure, the second sensor failed, The good guys said it was the wiring, .
I did not want good guys to touch my wiring so I took my car to Encore Automotive 2801 W. 8th. The owner stated that the company has had trouble with advance auto parts and had to install the third sensor, that is when I tried to return the part, or second sensor, ...

I purchased a yellow top optima battery in February of 2017 and yesterday morning i went to start my truck and it sounded very weak. My digital volt meter reads 13.3 while running and my charging system is perfect. Shut the truck off and volt meter dropped from 12.8 to 11.4 resting voltage went to start my truck and again it was weak. Took battery to your store to be tested and the guy name Ray at your Clewiston FLORIDA store tells me that it tested perfect.. If this battery leaves my son and i stranded somewhere due to rays poor attitude and faulty testing you will hear from my lawyer. Oh by the way i am a certified diesel mechanic and specialize in charging systems for a rather large tractor company.

My battery was dead when I woke up on the morning of January 2, 2018. I had to get a jump to get my truck started. I immediately sent my partner to Advance Auto Parts to have my battery checked. He went into the store where two customer service reps were casually standing around talking. He asked them to do a battery check. One of them made the comment "I knew somebody was going to come in there this morning asking to have a battery checked" in a snide manner as if this was an inconvenience to him. The other guy said "Well, I can't do it because I have a delivery" and he walked into the back of the store. It is a cold morning and I suppose they did not want to go outside in the freezing cold to perform the battery check. The guy who supposedly had to make a delivery then left the store. The remaining guy then flat out refused to do the battery check stating that he could not do it because he was the only one in the store. Either gentleman could have very well done the battery check before leaving the store to make their delivery, as they were casually standing around chatting when he arrived anyway. Jeff is the manager and the other guy is Mike. We will take our patronage elsewhere and will also advise all of our friends and family members to do as well. If I am not mistaken, customer service does not depend on the weather at an auto parts store. Many people visit an auto parts store because we have a problem. We do not appreciate being treated like a nuisance in an already stressful situation.

I asked my wife to stop and pick me up a simple flasher fuse. The store she bought it at sold her some fuse that cost 3 times what the fuse I needed was and have no clue what it even was for. 2 hours later I tried to return it and biy the part that I did need. After being told they wont take back electrical parts even though it was the complete wrong part they gave her they proceeded to inspect the part. I never even took the part out of the plastic. The man then says that I used it because one of the prongs had some kinda flaw. I never touched the prongs and certainly did not install it into anything. He treated me as some kind of common criminal. I have shopped at your stores for many many years even though the prices are higher than other companys. There are 5 other part stores within a mile of that one. I will not be going back to that store for anything and will also be letting anyone that asks me for help to not shop there. It was 100% uncalled for. The store is in Belleview Florida. Highway 441. You should really consider either fixing the no return policy or finding people competent enough to at least sell customers the right part.

Man at the register was on phone for five minutes before finally waiting on customers, when finally got to me he looked for my part three times with no success! When returned for the third time with nothing he took a phone call and ignored me for ten minutes so I finally just walked out! I planned on spending over $100 today which I now plan to spend elsewhere!

Good morning. I purchased a acc relay at your South Charleston store in Wv. Turned out didn't need so I tried to return it. They told me u can't return electrical anymore. Now the product is still new an u can tell it wasn't used I tried to return with in a hour of purchase. No one stated this to me nor is it on the receipt. I'm not sure about u guys but 30 is a great deal to me an should have been stated at time of purchase. Dowel never spoken of it and it's not even posted in the store any more. Being a loss pervention mgr for 15 years I find this very unsettling. And lacking in customer service.. I'd like this product returned thanks Wen

This afternoon I visited one of your stores in Greenville, MS (Store # 09809, 2818 US Highway 82 East) to get wipers replaced. I parked in front of the store so it would be closer to the door and easier for your employee to get to the car. Clay one of your employees comes in and tells me I need to move my car. I explained to him I parked there for easy assess. With an attitude He stated I needed to move because that wasn't a parking space and he couldn't park his truck in the space it had to be parked in. Because of his attitude I said I can just leave the store and he replying "Go ahead and do that". I got in the car and remember the young lady (Yolanda) had been so polite helping me find what I needed that I would go back in and purchase the item anyway.
While waiting for Ms Yolanda I noticed another vehicle had pulled in a parked with a couple of feet from where I parked and I asked Clay was he going to ask that person to move. He made a remark to another customer concerning my question. I proceeded to finish my purchase and Ms Yolanda and I went outside to place the wipers on my vehicle. Clay came outside I asked him if I could talk to him and asked him why he was being so rude, he continued to be argumentative and I said I was finished with the conversation, now the whole while during this conversation Ms Yolanda was having some problems putting on the wipers and not once did Clay ask if she needed some help. He was one of the most arrogant person's I've ran into in a long time. I'm the owner of three cars and if I ever need anything I will not be purchasing it from your store. Again Ms Yolanda went out of her way providing me all the assistance I needed, I really appreciated her patience. I'm an retired Navy veteran and worked in the Medical Field. I'm currently working as a contractor for the Department of Homeland Security, if I had a employee that treated customers the way Clay does at the least he would have go be retrained in customer service, if not looking for employment elsewhere.

Yes I went to the chapman hwy. Knoxville, tn37920 advance auto parts store and bought this starter with a life time warranty brought the starter home on 11/17/2017 installed starter on my truck and when connected the battery
My truck started right up, now mind you no key, nobody in truck! Called back to advance auto store and told the little girl what was happening she claimed the ignition switch was gone bad that's another $226.00 dollars I would have spent because she did not want to exchange the starter this is on friday. Well pulled starter down out of truck and made sure no wire were touching like she claimed or switch bad. Well rained saturday so monday 11/20/17 checked again still starting on own. Called back tyler helped me and said pull starter relay and connect battery still started. He said bad starter take back then they didn't have one so had to drive to seymour. Now with life time warranty should of had this much bullcrap. Put new starter in truck like other and problem solved no ignition switch
Just a exchange of a bad starter, this is pretty bad of a business when could of had it fixed on friday but the little girl wanted to argue when having a life time warranty on top of selling a bad starter. You rating for this store should a 2 star rating.

Just a

I normally purchase approximately 100 bottles of mothers carnauba cleaner wax per year from Advance Auto Parts!
Over the last year I have had 3 shipments come in with the plastic bottles broke & a huge mess of wax all over,
Its very aggravating trying to dig threw the mess of wax all over everything & then have to wash all of the bottles off while trying to figure out which bottles are still good!
Defiantly need to pack & insulate the boxes better, especially since the shipping/delivery carriers could care less how many times they drop or throw the packages!

How is it that the largest retailer of automotive parts in the US, doesn't allow u to use gift cards for online shopping. Pretty sure all your competitors do. Even little run down mom and pop stores allow you to use gift cards. This is pretty baffling and you may want to reevaluate your IT team and who ever is running or in charge of your online ordering

I purchased the sensor yesterday for my 2012 Kia Soul I was not informed that I was unable to return it and there was nothing posted stating that if u purchased anything electronic that you'd be unable to retain a refund..the sensor was never outta the box nor put on my vechile.. the customer should be informed by the employee that if purchasing a certain item that it can't be returned..I needed a coil pack not the sensor now I'm stuck with a 75 dollar product that I can't use. I will never purchase anything from your company again.

I recently went online to purchase around $250 worth of parts with the intent of using an online 25% of coupon and selecting store pick up as I needed the parts that day and wanted to take advantage of the coupon. After loading up my cart and applying the coupon I noticed my savings to be around $62. I looked online for a way to pay at the store cash as these parts were for someone else and they didn't have a current debit card or PayPal account. There was no option to order parts and then pay cash at the store. I called my local store and was assured by the manager to bring my parts list in and he would in his words save me the 25% or possible even more since it was a large order. Upon arriving to the store and getting the parts together they offered me a 10% discount with a savings of $25. I of course paid for the parts anyways because I had to have them immediately to do a large repair on a family members vehicle. Just wanted to make everyone aware so they can be cautious that if you do not sure the coupon online once you get to the store they will not apply your full discount thus costing me and additional $40 for nothing. Had I know this was going to be an issue I would've used my own card, but didn't want to risk not getting my money back for said parts. I tried finding an email on the site to review my experience, but of course there was no way other than calling and sitting on hold with someone.

i went to advanced auto store # 07339 for a check engine code scan, they scanned it for me and told me that i have a bad O2 sensor on bank 2 sensor 1. I said i will get the sensor...well the store was busy with only 1 person to wait on customers...so i told her that i will order it online and pick it up the next day. I ordered the sensor...Order Number: #[protected]. Picked it up and later that night went to install it. Got the vehicle up in the air and saw that a mouse or chipmunk had gnawed on the wire and it was exposed. I fixed the problem and went to returned the unopened part and was told that i cannot return it...if it was a special order i would understand but it was not. The lady told me that i can only return it if it was defective...i told her i got it yesterday and she said it doesnt matter...she took it out and i explained that it wasnt even opened ...she said that is what it is and printed me out a receipt with a RAR (Transaction id [protected]-013-AAP) on it and walked away. so here i am eating $53 dollars . I have been a very loyal customer to advanced but with this "Policy" i am going to order parts i need from Rock Auto and if i need it that day i am going to go to Autozone!
I am very disappointed with this situation ...if you dont change it you will lose more customers because of your "Policy"!
Very Disappointed,
Grant Wurtz

I purchased this part at store number 6382 located in quakertown, pa. The employee tim was not very personable at all. The part wasn't in the assigned location . I thought it was overpriced and didnt know why he put the old part in box and handed me the mew one. He opened the new one to show me it was the same as the old one. I've purchased many parts from advance auto and have never had any other employee do this type of comparison. So k found the part cheaper somewhere else. I tried to return the part and was told it was non refundable. No where was it stated that it was non refundable. I attempted to call corporate and was on hold for 47 minutes. Thats totally unacceptable and unprofessional.

My wifes car stopped working at Kroger gas station. Thought is was the starter and removed it and took it to Advance Auto Parts in Horn Lake, MS. The store is on the corner of Goodman Rd and Tulane. The black female tested the starter that was removed from the car. She tested it and said it was good. I put the part back on the car. The had it towed twice for cost of $130 and paid $450 to Christian Brothers Auto. They said it was the starter. I had the part off and just had to put new one on. The black female employee cost me over $500.

I visited store 06775 to return an item. The cashier Deandre J received assistance from a person who appeared to be a manager. The cashier asked for a receipt with a barcode. I was only given a receipt that read "debit card slip" with no barcode. He proceeds to process the return. When he pulled out a plastic card I asked why was I not receiving a refund in the manner that I paid for the item. He responded by informing me because the receipt did not have a barcode it is considered a manual return and all manual returns can only be issued store credits. I asked for the manager because not only did I have a receipt, I had the receipt this store gave me as I purchased the item from this store. The cashier had processed the return at a higher price than what I paid as well. When the manager came by he seemed confused about why I am insisting the return with the receipt be processed at the price I paid. He then goes on to explain that I did not have the correct receipt in order for me to receive a refund in the manner I paid.
That isn't my issue that their associate didn't provide me with the correct receipt. I had to escalate my tone and be persistent about contact information for the General Manager before this manager manually approved my refund in the manner I paid. This is poor customer service at best. There is no policy of how a return is processed on the receipt paper and I provided the receipt that I was given so I should not have received the hesitation in my refund.

I am really getting tired of receiving the wrong parts. I own a garage and deal with Advance every day but its getting pretty crazy. The employees don't seem to know anything about the automotive world. Why would you hire an employee one day fresh off the street as a delivery driver and 2 weeks later they are on the commercial side trying to take care of all the garages? Is there a way to hire people that have common sense knowledge about vehicles? Today my shop has been tied up with vehicles for over 3 hours waiting on parts that you didn't have in stock for one and the other kept getting the wrong part.. This is very unacceptable. Is it the employees or management? Thinking seriously about pulling my account from Advance for good.

Went in to purchase a headlight bulb. Asked for assistance because I was unaware of the number for the bulb. The bulb that the associate had told me was the right one turned out to be the wrong one. I went to exchange it for the correct one and was told I couldn't exchange/return electrical parts. Understand that's policy but it's absolutely ridiculous that I couldn't return a product that was sold to me incorrectly by one of the associates.

Bought a brake light switch and 2 brake light bulbs because my cruise control stopped working. I bought both at the same time because I only wanted to make 1 trip. Replaced the bulbs 1st and that fixed the problem. I didn't need the brake light switch (which was never taken out of the box). Went in to return the item and was told it was non-returnable per corporate. They gave me a number to call in which I called. Pressed 1 for english which the person barely even spoke english. I kept having to ask him to repeat himself. He could not help me because they are not affiliated with Advanced Auto. Why can't I return an item that was not even opened? Advanced Auto, you need to explain this or I will continue to blast you on social media. This item was not even in my possession an hour and why was I not told that it wa sa non-returnable item? Purchased at store 06451 on 10-30-17. All you need to do is let me return the $13 item or I can help you lose business. I can be reached at [protected]@gmail.com ball is in your court.