Advance Auto Parts
Reviews and Complaints

Treated poorly. Been coming to the store for years, buying items under my mechanics account. When I first approached the salesman he had a bad attitude. He was very disrespectful and rude. I felt I was being discriminated against. I felt like he just did not want to do his job and help me as a customer. He made a big hassle out of a simple task and it prolonged the process of a discount on an item.

I purchased an O2 Sensor back in about September. I traded that same sensor, again and again. After havin the sensors installed, my Jeep continued showing a check engine code for the same sensor, until I replaced it with an OEM sensor. The store computer shows the entire history of these events, yet, "Advance Auto Parts" will not refund my money even though:
1) Every transaction is documented;
2) The sensor would/will not work in my Jeep;
3) I had to have an OEM sensor installed to fix the "Check Engine" light issues;
4) The last sensor I got is STILL SEALED IN THE PLASTIC NEVER OPENED!
The part has a year warranty, but I am not being issued a refund. I'm not going to just let this go. I'm going to grieve this issue until someone does something. Obviously some of the after-market parts won't work in certain vehicles and us comsumers are having to pay for these bogus parts despite this fact.

I was given the wrong transmission oil pan by Ryan at Williston road store in south Burlington Vermont.i didn't know until I had the transmission apart. I had to put it back together with the bad pan. I will have to redo the job costing me another $250. I went back to return the pan to a guy named Dan. He was as smug as could be. He returned my money in slow motion... liters just looking at everything and not returning my money. He really got off trying to provoke me when I was already pissed off. What a piece of [censored].

Good day,
I drove to Champaign, Il from New York City and I was having trouble with my car battery. I am a perks member so I decided to go to the local store for help. I was helped by Mitch who tested my battery thoroughly and concluded that I needed to have it charged I agreed to come back the following day to get my battery charged. The following day Mitch was not available so Matt spoke to me this location is at 805 Marketview Drive store 5266 Matt was so rude and unfriendly it was unbelievable he behaved as if he was annoyed at the fact that I wanted to get my battery charged he went as far as checking the battery again I specifically told him that the previous day Mitch already did the whole thing and he said he did not care because Mitch did not know what he was doing?! I found that to be very unprofessional and rude and a total waste of my time after he tested my battery again no saw it needed to be charged he said I do not know why you want this done it is not going to help anyway seriously I was in shock who behaves like this to a customer. I m from New York and all of the Advance Auto parts stores I have been in have had exceptional employees they have been amazing so I was shocked and surprised to find out that Matt is the manager of this location unbelievable. I worked with Mitch and Darrel who were both very nice and helpful to be totally honest I do not believe that Matt even charged my battery just to prove that what he said was it was a waste of time if he thought Inshould purchase a new battery that is the worse way to accomplish that. I am a loyal customer and I even have perks for purchases but because of the way Matt behaved I would not make a purchase at that location and it is less than a block away from where I am visiting. I expect a great deal from this company and I am very sad to say that Matt is not at all a good representation of Advance auto parts

I made a purchase at store # 4610 and discovered I didnt need the part after all. Purchase was made using debit card and pin. When I re-entered the store to do a return, belinda g refused to refund with cash after I requested it. Clear violation of the refund policy. I have done this a several stores from time to time, including this one, and never have I been treated so rudely. Employees at other stores have actually offered me the option of cash back or return to card. Belinda g. Is a rude, control freak if you ask me. Who does she think she is? I would like to know the reasoning behind her actions. Thanks for your attention to this matter. It is my opinion she should be fired. No questions asked. She is a poor example of a store representative.

My Wife walked into Advanced Auto Parts in Marshalltown Iowa there was a Hispanic man (employee) talking to a customer and gave them like 3 different times that he was getting off work. My wife simply said after the the customer left shouldn't you be off right now. Then he proceeded to ask my wife to go out to eat with him and she didn't have to tell me. In front of my 14 year old daughter. This makes me quite pissed at this point to not shop at your Auto store and take my business elsewhere. It's not very professional to make a sly remark like that and I feel it's pretty disrespectful. Thank you Jared

My fiancé was recently employed for the distribution center on Blue Hills Dr. On April 28th, I was in a terrible horse riding accident, was med flighted, and almost lost my life which resulted in a 12 day ICU stay, I was intubated, kept sedated, and nearly dead. My fiancé and I have a daughter so naturally he stayed out of work those 12 days until I was moved to a regular room. He then went back to work. He had to take off maybe 3-4 days since then to help me get to appointments and such or leave early for those things. Today, June 11, 2018, over a month later, he is fired. Because he was told other employees think he was being treated better for allowing time off because I was intubated and not breathing on my own and almost dead! All while still having a 7 year old daughter in the middle of all this chaos too! He was told to reapply when his "family situation" gets better. So who runs your distribution center? Employees or the bosses? Seems to me, the brown nosing employees run that place. And make the rules. And hire/fire people. As having been a manager myself in the past, I would have told the employee that complained that other employees time off was none of his concern and management had everything under control. No, your management there clearly didn't do that. Also, you started my fiancé out at $10.50 an hour. That's not even near enough for normal people to live on now a days. Why is this distribution so strict when they can't even pay the employees a real wage? I am a nurse and I'm sorry, I do not not waste my time on [censored] pay jobs. When you make upwards of the $30 of course you show up on time and everytime. But $10.50?! That's laughable. But more importantly, I want to know why this happened today and why you allow your underpaid staff to make the choices instead of your management team in your distribution center on Blue Hill Dr in Roanoke? God forbid, your underpaid staff, ever have a life threatening emergency because they will loose their job, clearly! Why was staff allowed to complain and make the choice instead of management? Why was my near death experience, where my fiancé was a real man and stood by myside for, a reason other staff thought he was treated better? Better?!? I almost died! My lungs collapsed and I couldn't breath on my own for 12 days with a machine breathing for me?!? How is that treating my fiancé better?!? Why was it OVER a MONTH before he was talked too and let go? Was it because maybe he should NOT have been fired? And maybe that certain employee kept on and on and your horrible management gave in? The employee is Xavier Stanley and he NEVER should have had a say so in my fiancé's job and especially not in me being intubated and sedated for 12 days. Your management team is poor. Your distribution center is absolutely horrible. And I will be sure to let everyone know about this situation.
Sincerely,
Ashley

Carl at store 6234 threaten me with physical harm I am so scared I'm calling police. The manager who suppose to help people threatened me because hes upset becouse he made an error . I mean who is an app business of helping people who gets upset when a customer needs help the man told me to buy the filter online because I was gonna be arriving at the store at 9 o'clock and he close at 9 o'clock try to explain that a man I gave me the wrong filter so I told him it's the wrong filters any told me I have to handle because I bought it online vinyl get off the store is gonna kick my [censored] as he eyes behind a door

Bought what I thought was a new sensor for my car, ended up not needing it, my sensor was fine, it was a hose, tried to return product but was told I could not because it was a used part I was trying to return, the sensor was only taken out of the box by the cashier when I bought it, no cameras at store so I have no proof other than my word against the cashiers, this advanced auto store is selling used parts as new, I will defintely pay closer attention when buying a part now, but 50.00 down the drain, someone needs to investigate this store, advanced auto store #03700, 10702 kingston pike, knoxville tn. [protected]

I visited Advance Auto on Randolph St in Thomasville, NC today. My visit was on 5/28/2018 at approximately 11:00 am. There were three employees there at the registers when I arrived. I approached the first register that no one was at and the gentlemen (Larry Gray)told me that I would have to wait for assistance since there were a few customers in front of me. Note this employee was not on the phone with anyone nor helping anyone. After I waited for the other customers to finish at the other registers, a nice lady started helping me on my battery purchase. They were out of the economy battery for 74.99 so she was going to see if she could get the guy to discount the 104.99 battery for me. The guy refused to discount the battery and told me that I could go to Carquest to purchase the battery that I was looking for. I had my car running outside because it would not re-crank due to my battery problem and also it was raining. He did not seem the least bit concerned. I told him that I thought they offered the next product up at a discount and he said "I do not know where you would have heard that from" in a smart alleck tone. The female employee must have thought they did that discount also because she had also suggested the discount. I asked for the male employee's name since he was being so rude/sarcastic and he had been the one that was not helping anyone when I first come in. He told me his name was Larry Gray. I got my check book out and started writing his name down with my ink pen in my check book. He then grabbed my hand and ink pen and proceeded to tell me he would write his name down for me. I told him to let go of my hand and pen. That he had no business grabbing my hand nor my pen in my pocketbook. I told him that was unacceptable behavior and that he was getting ready to be in alot of trouble. The female employee witnessed his actions as well. I did not want to go out in the rain to buy another battery somewhere else but I was not going to be treated in this kind of manner from Mr Larry Gray. He should not be allowed to touch any customer! I left immediately and went to O'Reillys Auto Parts where I was treated with the upmost respect and purchased a battery with no problem or hassle. Mr Larry Gray needs to be reprimanded for his actons against me today. I do not appreciate the treatment I received. I do not even know if I will ever shop at Advance Auto again. I have been a long time customer and have never encountered such a rude employee.

Over the weekend 5-20-2018, Me and my son went to the Advance Auto store in Danville Ky. to get parts for his vehicle, He carried the parts in his right hand in a bucket and had 4 - $ 100.00 bills folded up in his left hand, He layed the money on the counter top so that he could unload the parts, He then turned around to look at something while I was talking to her about the parts, There was no one else around except for the employee, Then he started to look for the money and it was gone. We looked all over the store and outside(just to be thorough)but it was gone. I asked if there was surveilance cameras and they said that there were no cameras. I talked with the regional manager today 5-23-2018, He would only say that my son shouldnt have layed it down and that his personnel wouldnt have stolen it, I know that my son should have not layed the money on the counter top and not kept a eye on it, But you should be able to have trust in personnel at a reputible business...Shouldnt you ?

I called the local Boone store earlier today to ask about a 28mm wrench and socket, I was hung up on the first time, called back again and decided after getting no where that I would go to the store (there are 2 stores in Boone, NC I went to the one on Hwy 421S). One employee was outside working on his personal auto in his t-shirt while there were 2 more employees inside. I went to Jake and told him what I needed and ask if he could look at the item in my car that I needed to use the wrench and socket on, he told me to wait just a minute and he would help me. He then continued to help 4 other people before me, when the store cleared out he then ask his co-worker to help me with seeing what size I needed. The other employee carried my hitch into the store, tried several sockets and gave me what they said fit - it was a 1 1/8 standard socket (which my husband already had) and told me to go across town and they would have the wrench - I paid for the purchase went across town and an employee there gave me a Standard 1 1/8' wrench - both were too big and does not work. Keep in mind I clearly told both places I needed a 28 or 29mm wrench and socket. This cost me 1 1/2 hours of my time plus being treated like I was a no-one standing in the store, the customers that went before me were nicer than the employees at the first store. I am just as important as that customer that came in behind me. I feel Jake was lazy and just didn't want to put the effort into what should be his important role of helping who, in turns, helps pay his wage! We have shopped at the local stores for years and have given many a dollar to your corporation. I will say the employee at the other store was nicer and at least they had the right uniform shirts on! I will be taking both parts back and will think hard before I shop again at the first store.

I just wanted to give everyone a heads-up; the store at 2842 E State St, in Salem Ohio is being managed by an individual name Chip who has to be the absolute worst representation of an employee for the Advance Auto Parts Company in my professional opinion… Chip was not only rude and not very helpful with my missing online order pick-up, but as I was leaving the store, he had the audacity to call me an [censored] just as I had stepped out onto the concrete sidewalk in front of the store… when I heard what Chip had said behind my back, I turned around and walked right back into the store and confronted him, I asked him what he thought gave him the right to call me "a paying customer" an [censored] and then I said that I wanted to speak to the manager, Chip sarcastically replied that he was the manager and that he could do whatever he wanted in his store, and he then stated that if he wanted to he could even throw me out of his store, I laughed at him and said that I would love to see him try (as I clearly had at least 100 pounds and 6 inches over him), and then I asked him what his name was, he arrogantly pulled his jacket to the side to reveal the name "Chip" without even saying a word, at which time I told him I would be reporting this incident to the corporate office… this is a perfect example of power going straight to some one's head, as Chip clearly has a Napoleon complex to compensate for his very short stature, and ironically Chip seems to have a huge chip on his shoulder when dealing with paying customers… I'm not sure if Chip just treats online order customers this way, or if he treats all the customers he deals with in this manner, but I know I can't be the only person who has complained about this individual… I don't care if I was the absolute worst customer to have ever walk into that store, I will admit that I was obviously upset because my order was missing and I had wasted a hour of my time to drive there to pick up my order (a half hour each way), and I definitely expressed my displeasure to Chip when he said "without an order number, I can't help you, so just drive home and get it, and then come back"… really, that's how you deal with an upset customer? I have previously been a store manager in the automotive parts industry, and regardless of what I may have said or done during our interaction prior to me attempting to leave the store, professionalism dictates that Chip had absolutely no right to call me an [censored] or treat me the way he did… Chip is without a doubt the absolute worst example of customer service I have come across in a very long time

I have purchased parts from your store never been opened and can not return it because it is electrical parts I have spent plenty of money for parts in your stores I realize that I am not going to affect your sales but I just thought I'd voice my opinion and let you know I will drive a 100 miles out of my way to go to Auto zone, or O'Rileys auto, as I am rebuilding and replacing parts on my truck

I go to this location (1906 Aldine Mail Rt.) because it is 3 minutes away from my house. I never complain but I am so sick and tired of going into this place and getting treated completely rude by the same person (Olga, Olivia, whatever her name is, Hispanic looking, dark hair, glasses, missing bottom teeth) every time I go in. I came in one day to purchase a product, I greeted her, smiled, and asked her a question but she gave me this dumb look and just stared at me. She only gave me prices options but didn't give me any useful information to help me know which one was best for my vehicle. I returned the next day because my product she had given me was two different sizes. Again, she gave me a dumb stare, and snatched my products she double checked the computer to make sure it was correct. She was correct, however, I DID NOT KNOW it was supposed to be that way or obviously I wouldn't have gone back. She then proceeded to say "I'm always right" and laughed as her other coworkers began to say, "Yea SHE was right." I have never been treated so poorly. I'm a super friendly person and never have any problems but I don't know why she always provides me with horrible customer service. Very unprofessional.

I, Douglas Jackson purchased a gold battery from Advance Auto, 2112 Lumpkin Road, Augusta, Ga about 2 years ago. Due to a defect or something, the battery would not hold the liquid. My check battery light constantly came on in my vehicle. I had to add water to the battery every 2 days due to its drainage. I took the battery back to Advance Auto and they deleted $22 dollars off the regular price. I had to pay an additional $171.71 for a battery that was supposed to have had a 3 years warranty on it. I have been doing business with Advanced Auto for many years, however, I feel that I am being taken advantaged of on this matter of concern. Your looking into this matter and responding to my complaint is appreciated in advanced. Respectfully, Douglas Jackson. My phone numbers are: home- [protected]. Cell-[protected]. Again, thank for your attention in advanced...

I was sold a 318cc 5.2 L rebuilt motor in temple advance auto on 31st st. Store
A F-ING dud and the Spartan co-crooks they partner with are giving me the run around with the answering service bull crap. and talking about wait in line.Do not purchase anything from these rachet partners in scan
Unless you just love anxiety and being treated like a second class citizen and being taken for granted...
Pitiful service
I hope they a** go outta business!

I had taken car to have battery checked and replaced if necessary, once there they checked the battery and it did need replacing, they were going to jump the car in order to move it to the service area. After a while they came back to ask if I had noticed whether the check engine light was on, after that the car never turned back on even after they changed the battery. They told me they would run the diagnostics computer, after that they said Crankshaft sensor was damaged and replaced it, even after that the car would not turn on. They called me and said to pick up my car in a tow truck and take it somewhere else. When taken to an electro-mechanic they said it was the car's computer, it was fried and it was for crossing the battery something that was done when changing it. After that the car continues with electrical problems that have risen since AAP worked on it. The repair are amounting to be more expensive everytime and AAP won't take any responsibility even for the things they said could repair.

On 11/3/2017 I bought a transmission filter from store #07413. After I put it in and drove my truck, I realized that it was not running properly. I wound up going to Aamco who informed me that the filter was the wrong one and now besides the correct filter, I needed 2 shift solenoids because there was no fluid going through and it wasn't shifting gears. This cost me $276.33. And of course. they inadvertently disconnected my remote door lock/starter switch. And, they said they didn't touch it, but didn't even know where it was. This cost me $60. So, for a part that originally cost $15.39 I wound up paying $336.33. BIG difference. I had always shopped at your stores before, but I no longer do. While I was refunded the cost of the filter, what I wound up paying was ridiculous because one of your employees made a mistake. I am very unhappy about this whole ordeal that cost me much more money than it should have and a lot of time and inconvenience without my vehicle. I just thought you should know about this and hope your employees don't continue to cost you loyal customers. Additionally, I will be sure to tell people about the bad and costly experience I had.

Thank you for your time,
Charlie Harlan

We have a repair facility store (Lube Tires and Inspection) which is 2 buildings down from your FM 529 location (zip code 77095) in Houston and I applied for a dealer account and had it submitted about 3 months ago BUT never get any kind of response . I would like to know why. As of now, I am buying parts from your competitors and its ashamed because you guys are 2 buildings down and we could have been doing business all along. My name is Mohamad and I am the Manager here. I can be reached at [protected].