Menu
For Business Write a review File a complaint
Aeropostale

Aeropostale review: sizing 15

C
Author of the review
12:58 pm EST
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

[aero]so I went to aero this weekend to purchase a hoodie for my teen daughter and walked out extremely disappointed! What body type are you exactly sizing up when you are designing the xxl teen girl hoodies? It is evident and quite obvious if someone is coming to your store or website to shop and they are looking to purchase an xxl they obviously do not want it to fit like a tight large! This problem really needs to be looked at! There are teens that have health problems just as my daughter does with a thyroid problem and cannot help the fact that she is a little on the heavier side this does not mean she doesn't want to be just as fashion forward as the girl in class next to her or that she doesn't care how she looks or that she is heavy by choice! If you really catered to a true plus sized teen you may realize that there is a ton of money to be made in this area! We have always been loyal shoppers of aero but I am guessing we no longer will be as my daughter is 15 and loves your hoodies all though you truly have dropped the ball when designing the size xxl! I bet if you re - looked into this and took a size 10 model or a size 12 model even and put them in the size xxl you would then realize it is not truly catered to today's plus sized teen it is very disheartning when you take your child into your stores and everything that is her normal size xxl fits her like a size l spandex! As a parent I am truly disgusted that my daughter left your store so upset we will not be coming back until we see that you have taken note of this problem and have attempted to fix it! I will share my disgust with everyone I know to see how they feel about this as well. Not every parent want's their teen girls wearing clothes that are skin tight revealing all of their goods girls need to be empowered not selling themselves short by wearing tight clothes and attracting the wrong attention no matter what size they are!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

15 comments
Add a comment
C
C
Carriekisty
Freeland, US
Send a message
Dec 29, 2010 12:38 am EST

Well I am a person who worked hard to lose weight. I wear size 3 aero. Before this I was in a 17. But I am sorry to you ignorant people who think that every heavy person is lazy. My family has history of thyroid and my very active grandma that ate less than my 2 year old and was on medication for it was still heavy from this issue so before you start slamming kids do some research this is why kids have so many issues today because people like u that think everyone should be stick. U may find yourself with health issues one day and maybe u will get same kindness you gave that poor girl!

H
H
hco_lover1922
Dayton, US
Send a message
Apr 09, 2011 7:41 pm EDT

um of course it wont fit well xxl come on now. go on a diet.

A
A
A legit person
US
Send a message
Jul 06, 2022 1:00 pm EDT

Aren't you precious? Someone should help you with that mouth problem you have by shutting it for you.

M
M
MoHo93
US
Send a message
Apr 13, 2011 7:46 am EDT

I have recently worked at an Aeropostale location. I just want to say that I am very sorry that your daughter was unable to fit into our jackets. I myself have never seen an XXL even at my location however we do often have people come in that need this size. It is something that Aero needs to fix.

As for the hoodie, some of the hoodies are made smaller than others that our store sells. I am not saying that the size is not wrong, I am just stating that some of the hoodies are cropped or run small.

As for the people saying things about children that are over weight, I agree and disagree with you to a point. Yes, not every child has a health condition that makes them heavier. However, many children do! The children who have a health issue, they need to feel comfortable and need to be able to wear the same clothes that every other healthy child can wear. For the children that do not have a health issue that is causing them to gain weight, these kids need to get parents that care about their kids weight and health and these parents need to get their children involved in sports and on a healthy diet.

Children that have a health issue need to be accomidated too cause they can not help it. However the children who are obese at the age of 12 and do not have a health issue, these children need to get help!

T
T
Texas42
El Paso, US
Send a message
Jan 30, 2013 4:41 pm EST

Aeropostal designes clothes like this, an XS is a S, a S is a M and a M is a L and an L is an XL..
According to my cousin who manages one of these stores, Aeropostal designs based on the Teen population of NYC, slim only... apparently there are no overweight children in NYC.
It's sad, but true.

C
C
crashley810
flint, US
Send a message
Feb 01, 2013 8:54 am EST

hco_lover1922...grow up!
The xxl at aero is a tight large at BEST. They are certainly not designed for thicker girls. There are some xls that may fit nice on a bigger person, because they are not form fitting, they are like a regular hoodie. Now the xxl, is slim cut, so it completely eliminates the point. If the hoodie is designed for a bigger person, it should indeed fit a bigger person. My 9 year old cant even wear p.s. and I dont know a kid that does. My child and my neices (all very slim) wear the alleged teenage sizes, and often times an xl because they run so small. I am a size 11-13 depending on manufacturer, and only some of the xls i am able to wear. Aeropostale needs to fix this! Its ridiculous, and NO ONE needs to go on a diet just to fit your stupid clothes. Kids should not feel they should have to.

C
C
crashley810
flint, US
Send a message
Feb 01, 2013 8:58 am EST

By the way, there are plenty of overweight kids in nyc. Obesity is a u.s. epidemic! Now if aeropostale was for chinese people, that would make sense. But that is not the case. Being too big for an aero xxl is nowhere near obese! Most of the xxl shirts run smaller than the xl!

L
L
Libragirl30
Rochester, US
Send a message
Jun 05, 2013 12:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

People who think only obesity is in small areas of the world need a wake up call. That being said, Aeropostale is predominately white owned and manufactures clothes for flat skinny girls with no hips, no breast and no meat on the flesh. I am beginning to wonder if Aeropostale has a think for skeletons?

M
M
Mrshovden
Helena, US
Send a message
Jun 10, 2014 6:10 pm EDT

I went into an aeropostle store Over the weekend only to find that they no longer make a size 11/12. And the 12 doesn't for! I have been wearing this size for years! And now all of a sudden you have shrunk the size and taken one (13-14)completely off the market! Bad form! I will not be shopping here anymore. Maybe that's how you wanted it tho only catering to the size 00-6. Sad business practice when it's been great for me for so many years

A
A
Ashley Philippi
US
Send a message
Aug 19, 2015 11:48 am EDT

I like how everyone complains like it's the end of the world, and it's just Aeropostale. 😂😂

C
C
Candie Foss
US
Send a message
Aug 25, 2019 7:19 am EDT

Yeah...freakin' hilarious isn't it. 😒

B
B
Beachgrl81
US
Send a message
Sep 07, 2018 12:25 pm EDT

Not everyone is thin and not everyone who’s overweight choose to be overweight they may be because of medical conditions no one should feel ashamed to shop there and if your making an xxl it should fit like one! Not something smaller. Forever21, torrid, And Maurice’s all have plus sizes and cater to the younger crowd shop there because you will be respected and feel good about yourself

C
C
Candie Foss
US
Send a message
Jul 15, 2019 12:40 am EDT

Anyone know about the sizing of Aeropostale's winter, {Ugg type}, boots? Do they also run small too? Thank you, in advance, for any help! :)

C
C
Candie Foss
US
Send a message
Aug 25, 2019 7:21 am EDT

Never mind, I found out the answer to my question. As a complaints board, it's sure not a very good place for asking questions about the very company that people are complaining about. 🤔🙄

A
A
A legit person
US
Send a message
Jul 06, 2022 12:58 pm EDT

I had this same issue. I got a 3x hoodie thinking I wanted to give myself plenty of room since I wear a 2x. Its more like an xl.. this hoodie is SO damn small Aero should be embarrassed with their sizing. I was so excited to get this nice hoodie that I cant even fit into. its not even big enough to be 2x! This screams FRAUD and SCAM to me. Not only is it just bad business but its bad for body image. Do better Aeropostale.

More Aeropostale reviews & complaints

Aeropostale - bad customer treatment 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Aeropostale - invalid policies 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Aeropostale - manager issues
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Aeropostale - cancelled my order without telling us 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Aeropostale Contacts

  2. Aeropostale phone numbers
    +1 (877) 289-2376
    +1 (877) 289-2376
    Click up if you have successfully reached Aeropostale by calling +1 (877) 289-2376 phone number 0 0 users reported that they have successfully reached Aeropostale by calling +1 (877) 289-2376 phone number Click down if you have unsuccessfully reached Aeropostale by calling +1 (877) 289-2376 phone number 0 0 users reported that they have UNsuccessfully reached Aeropostale by calling +1 (877) 289-2376 phone number
  3. Aeropostale emails
  4. Aeropostale address
    100 Manhattan Town Ctr # 250, Manhattan, Kansas, 66502-8500, United States
  5. Aeropostale social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Aeropostale contacts
Aeropostale Category
Aeropostale is ranked 14 among 267 companies in the Apparel category