Aeropostale’s earns a 2.0-star rating from 122 reviews, showing that the majority of shoppers are somewhat dissatisfied with their clothing purchases.
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order canceled and I wasn't contacted
On December 14, I placed a very large order on Aeropostale online. This order was more than half of my childrens Christmas presents. Just a few days after I placed my order, Aeropostale canceled it and did not contact me. They said the shipping address didn't match the billing address. The reason the addresses did not match was because I did not want my order coming to my home where my kids might have been the ones to get it. Now they cannot credit my account, for possibly 15-30 business days. Everyone that I spoke to on the phone was very kind and was trying to be helpful, but that is no excuse for canceling an order for no reason. They could have at least contacted me to let me know that my order had been canceled then I wouldn't be 3 days away from Christmas with no presents for my children, and no money on my credit card because it hasn't been credited back. I DID shop a lot at Aeropostale, but this is just ridiculous!
shipping and customer servive
I purchased over $200 dollars worth of clothes for my granddaughter to then send with a friend to her in Kenya. To ensure receipt of the order prior to the friend traveling to Kenya, I paid extra for the 2-3 day shipping and called and talked to a representative of the company, who checked each item was in stock and would be received within the 2-3 day period from the time of my order. The order was not received until 3 days later, after our friend had left for Kenya. Although I did not receive my order in the 2-3 day period, Aeropostale refuses to refund my shipping costs. Their customer department is extremely rude and does not care about their customers. I was repeatedly told that it is not their policy to refund shipping costs for any reason. Needless to say, Iwas unable to send to my granddaughter the items she had picked out and I purchased for her. I have terminated my relationship with this retailer and encourage all others to do so.
The complaint has been investigated and resolved to the customer’s satisfaction.
cchuckles, could be.
I'm reading it as it's written so to me it says she received the package 3 days after she called. It's entirely possible she meant to put that part at the end of the sentence instead.
And I agree. The clothes can just be mailed.
So ... you asked for 2-3 shipping and received it within 3 days?
Am I missing something?
fraud
On 8/17/2011 I purchased 17 shirts for my kids to start school. I quickly received the package and 5 were missing. I instantly called and 3 days later they sent out the missing shirts. Now 9/7 still no shirts. Tracking shows it has been transfered to local post office over an hour away from my house. I called last week they said I had to wait 14 days from shipping. I called today they said the shirts were no longer available and they could not give me a credit to pick new shirts or refund my card for the missing items...company policy...I'm sorry I paid for items tracking shows was not received isn't this fraud!
The complaint has been investigated and resolved to the customer’s satisfaction.
Oh that sounds horrible!I'm sorry for your bad experience.
manager issues
I have just recently quit my job at Aeropostale. I can not speak for other locations but I can speak for this location.
To start, our store manager, is very rude to most of the employee's. After my first winter season with this location, I was informed that this manager would talk crap about not only me, but every other employee that worked there as well, including the other managers!
When I came back, the store manager was slightly nicer to me than she had the previous year. She even gave everyone a gift card for christmas.
Once I was asked to stay on as a permanent employee, I started to become unsatisfied with the store. One day, I forgot probably about 5 sensors. Each time that the alarm went off, the managers would make rude remarks to me over the walkie, which every other employee could hear. Then, over the next few days, on our touch base, which every employee must read before starting their shift, there was a note that said: "please remember to remove ALL sensors...A.K.A. Denise*" (Denise is not really my name.)
Then started the presure to buy items. Yes I understand that I could have said no however I hate to disappoint people and make them upset with me. When we would begin to close the store, we would see how we did for the day. On days that we did not make the daily goal, a manager would say "so what is everyone buying to make our goal?" The store manager even opened up the website for my bank on her phone and told me to transfer money so that I could buy items. There is also a rule in place at this location that you MUST buy at least 3 items. If you do not, you can not buy anything!
By making our daily goals, and eventually our monthly or quarterly goals, the managers would receive a bonus. Did the employee's who make up most of the work force in the franchise get anything? NO! of course we didnt.
If you refused to buy anything, you were given the cold shoulder by the managers. I had to start leaving my debit card and entire wallet at home because I was always pressured to buy items for the MANAGERS TO GET A BONUS!
Another issue is how unprofessional the Store manager was! Most of the managers were fine. But the store manager acted more immature than I do, and she is about double my age! We switched to an electronic system for receiving our schedules and requesting time off. I had requested off the first weekend of spring break so that I could go visit my Neice who was just born. I requested this time off as a whole (about 4 or 5 days) and this was 2 or 3 weeks ahead of time. When I checked my schedule, my store manager had told me that I did not request off some of those days and that I had to work. I told her that my screen said that I had requested them off and that they were pending. This manager then proceeded to send me a picture of her screen showing that I never requested them off. She was very rude about it too. This was also the 2nd time that I had been scheduled when I had requested off. The first time, they had told me that anything writen in our original request off book would be transfered to the online system yet they did not do this and told me that it was my fault that I got scheduled.
I continually had to go back and request days off multiple times because they had deleted my days and would not give them to me...they are required to inform you as to why you can not have a certain day off yet all they did was keep deleting a day that i had requested off.
When you decide to leave the Aero "family" You are basically giving up your ability to shop there. The managers become very rude to you and even tell most of the employee's to be rude as well.
Out of the 15 or so people that i know that work there, about 10 of them are unhappy with our store and are either quiting or are trying to go to another location for a hope of a better experience.
I must say that I am discouraging everyone that I know from applying there and am telling them all about my experience.
The store manager is unprofessional, rude, and is filled with more drama that school is!
STEER CLEAR OF THIS LOCATION IF YOU ARE LOOKING FOR A JOB!
The complaint has been investigated and resolved to the customer’s satisfaction.
invalid policies
My wife had purchased a shirt which she did not try in store as time did not permit.She cut the tag at home, and on trying it realized it did not fit her. I went on her behalf to return it to the store, and Nicole-the sales representative told me she would refund my money but I unfortunately did not have the right credit card on me. I returned the next day, and a different sales person told me I could not get a refund, and only obtain an exchange as the tag was cut off. I asked where this policy was mentioned as most stores do not have such a policy. I also mentioned that noone had ever mentioned this return policy to meet at the several and prior times I shopped at the same store, and if we had known we would have been careful not to cut off the tags. He said they don't mention the policy during sales! He referred me to the Manager - Lucas. Lucas told me that Nicole was not educated on the policies, and that it is upto the store discretion to decide on exchange/refund policies and that they need not have it in writing. I was not happy with this response and was surprised at the contradictory responses from Nicole and Lucas. Lucas then told me that he would not do business with me. I found this to be very offensive, and I took the shirt and left the store. I felt that Lucas was discriminating us based on my ethnicity as he was far more polite with Caucasian customers. After living in Seattle for 5 years, I have consisitently felt that the customer service at this location is poor and racially discriminating.
The complaint has been investigated and resolved to the customer’s satisfaction.
Aeropostle will not ever return anything. They have the WORST customer service with horrible attitudes. We had the receipt, EVERYTHING, but a sales lady accused of washing the jeans? They didn't FIT, they definitely weren't washed! We had the tags, the receipt, everything, but to be ACCUSED like that is the most ridiculous customer UNservice I've seen yet.
I went to Aeropostale last Friday 01/06/17 went to buy some jeans and couple of shirts so as soon as I got home I went to wash the jeans that I bought then I realize that the thread of the jeans was falling off can I still exchange it even though it's washed?
I called the customer service he said that I can still return it because I just bought last Friday which is I haven't even wear it because the jeans seems like it will ripped bec the thread was already starting to come off
Do they accept returns without receipts in Aeropostale USA?
I work at Aeropostale. It should be common sence that we cannot return ur clothes without the tags because we don't know if they are used or not. You may say that the clothes aren't worn, but how do we know. Sorry, those are the rules
I am very sorry to hear that they treated you like this. I myself recently worked at an Aeropostale and we returned everything! With or without tags, With or without receipt. With or without original method of payment.
The location that you went to is very unprofessional. At my location, which should be the same at all locations, We just wrote down the customers information and if they did not have the receipt, then they got back how ever much the item was selling for at the time. if they did not have the tags, we found another one of the item and wrote down the style and sku number and made a new tag for the item. If they did no have the method of payment (in the case of a card) then we refunded their money onto a store card for store credit. We also gave back store credit if there was no receipt since we can not prove how the customer paid for their items.
I would contact Corporate and complain about their store.
bad customer services from manager
I'm writing this because i when shopping to mirramar outles store we feel discriminate, offende racing by associate or manager name tasha at store aeropostale at stero, fl after i spend 30 minutes picking my t-shirt i when to pay at the register a nice associated was helpe me 2 days before we spend $278.00 at naples store so i have $10.00 off but i didn't know i suposted spend 40.00 the girl tell me i have 39.90 to go nd get something from a rack of 1.99 but store was a messy nd they have dirty everywhere so what i took was full price so she tell me to go try again nd make sure was 1.99 from not where a girl jump nd really offense tell me oh know this need to stop u need to get u stove nd when u ready make the line really nasty her name is tasha i say excuseme u talking to me she say yes running her mouth i said i make my line she is helping me nd tell me to get something us i don't thing u are nonbody to talking to me like that nd she tell the associated to get the t-shirt she was go call security all the mall i said go for u offende me i not scared but was a lot customer around she was tring to bring me down she tell me to get out the store they not go sale nonthing to me i say i don't thing was right what she was doing nd to give corporated number she tell me she wasn't go give to me and she took all the t-shirt and in front all customer to get out the store she was lifhting of my hispanic accent nd smile in my face i fell humilated nd offense outside we talk to security nd make a reported now waiting to see if somebody from corporate call me to apologize by the time waiting i make few call attornety because i fell really huminated even the world right now is going thru tie time is people outside doesn't respect other people nd a company like aeropostale have associated likes this discrimenating customer...Please something need to be done.
The complaint has been investigated and resolved to the customer’s satisfaction.
gift card return
My husband bought our daughter a gift card from Aeropostale for 200 dollars. She did not want anything from that store so I went to get a refund. I had the gift card as well as receipt. He bought the card off of his debit card. I talked with a lady at the store on the phone and asked if I could return a gift card and get cash back. The lady said yes we do return unused gift cards and you can get cash back as long as you used your debit card. Well when I got to the store no one knew of anyone talking to me and that they would have to put it back on the card. I told them I did not have the card. I then talked with the district manager named Angie, and she told me that she would not be able to do anything unless I had proof of us buying the gift card besides the receipt. She said that anyone could come in and say they wanted to return. I told her that my husbands last four digits are on the card and I could have him text to verify he has that card. She then said no we need to swipe card and put money back on card. After going back and forth with her and she rudely telling me that basically I stole the card, I left the store. She tried to explain that she was not accusing me of stealing the card. The next day I went to another store and tried to get the money where I had the receipt, the card, and the bank statement proving that we purchased the card. The lady told me that the card was canceled. I called the gift card department and they said that someone has reported it lost and stolen. Turns out that the district manager had the card deactivated. So now I have a card that is deactivated and I have no money. I called the original store back and told her and she said she had to email the district manager and she would get back with her of what to do. In the meantime my daughter has not been able to get her Christmas and I am very upset of the way I was treated. This sounds as if she has stereo-typed me and is being prejudice. I am upset my daughter is upset and we have not heard from anyone about how we are to get our money back.
The complaint has been investigated and resolved to the customer’s satisfaction.
Kris Moore Parker, 38, 205 N. Cleo Ave., Granite Quarry, was charged Nov. 11 with felony obtaining property by false pretense at Wal-Mart, 323 S. Arlington St. was held under $500 secured bond pending a Dec. 14 trial date
What happened in your pathetic little life to make you such a ###?
Yes, Stealth Pilot, there are many things you do not know. Get a grip.
lost my christmas order!
I ordered my son's Christmas gifts on Cyber Monday from Aeropostale. I was so excited at the deals I had gotten. Received email that order shipped 12/2/2010. Their charge hit my account 12/6/2010. By 12/13/2010, did not receive. I tracked it with UPS and it still stated "Billing Information Received" in status field. I called to inquire about my order and was told that it must be lost and confirmed that it was never given to UPS. I was promised that this would be investigated and I would receive an email in 24 hours. Nothing received, so I called again on 12/16/2010 and not only is it lost, but only 3 of the 6 items can be sent at all. It took them over 20 minutes to get me a manager, who couldn't help me any more than the girl who took my call (This is after the girl tried to blow me off twice without giving me a manager). I asked for the same pricing on other similar items, so I could still have my son's gift and was told they would need several days to give me an answer on this. I am going to be incapacitated next week, so I am unwilling to leave this to the last minute. I told them to refund my money in full and will never shop with them again. BUYER BEWARE! Don't settle for "I'm Sorry" I am so sick of hearing that! I will not find the Cyber Monday deals anywhere else now!
I meant "Wasn't" on back order.
What kills me is this wasted on back order! They packed it up and then lost it. I will shop anywhere BUT here next Cyber Monday!
I had a very similar situation with them myself except mine being back to school shopping.. Same deal as yours they lost my order but tried to blame UPS..My first 2 calls were basically blown off "wait & see if it shows up". After my third call, they did agree to reship all of my 'available items' at my original prices. Which was less than half of my order which left me scrambling the week before school started. When you call (or order online) you are NOT speaking with anyone at Aeropostle - It is actually a warehouse / call center that handles their orders for them so that is why they are unable to credit your account. (I saw that on TV a few weeks later on Undercover Boss, believe it or not). Your package mailing label does not say Aeropostle either it shows the warehouse name as the sender.
sizing
[aero]so I went to aero this weekend to purchase a hoodie for my teen daughter and walked out extremely disappointed!!! What body type are you exactly sizing up when you are designing the xxl teen girl hoodies??? It is evident and quite obvious if someone is coming to your store or website to shop and they are looking to purchase an xxl they obviously do...
Read full review of Aeropostale and 15 commentsthey take money from customer, rude, magagers that refuse to help, staff that lie on phone, staff that scam
I used a coupon that was $10 off if I spent $50. I spent $139. when 3 items needed larger size, staff scammed my husband by saying they don't have the size and when given a return they short him for the coupon even though we spent an additional $90 and fulfilled that coupon requirement. When I called the store and asked for a manager He said "no problem, just come in and we will fix it." When I got to the store 2 managers would not help. One manager was so rude that she put me on a phone to corporate customer service that is not even in on a Saturday. Kept walking away. Turns out product was in store in larger size and they scammed my husband to short him money. Second manager told me that the staff during the week lied to me. I am being forced to call corporate office. When using a coupon split order and only put the amount on one receipt that fulfills coupon. This store is a HUGE ripoff.
The complaint has been investigated and resolved to the customer’s satisfaction.
They don't want to sell to people older than 18, maybe that is why they hesitated on finding the right size.. according to my cousin who manages a store in Texas, Aeropostal doesn't like older people wearing their clothes.. If they can help it they wont help older people or overweight people.
SAME THING HAPPENED TO ME
abuse by an employee/manager
I was in the store trying to find a pair of jeans and picked up a pair that was the wrong size. I folded them and placed them back on the shelf exactly where they were and one of the employees came up and jerked the jeans out of my hand that I had just picked up. She did that to every pair I picked up. I thought maybe I folded them wrong and I apologized. Then she went to the manager and told her I was trashing the store, which I was not. I picked up another pair and went to try them on, again i had the wrong size, went back to swap them, when she jerked them out of my hands again and threw them at me. Hitting me in the face. I found the manager and started telling her what had happened and she only said it was hard to keep everything straight and defended the employees actions. I went and got my dad and he came in to ask what was the problem. She told my dad that I could not purchase the clothing I had already gathered and was going to buy. She called us trash and told us to get out of the store.
I have no idea what this girls problem was but I would appreciate it if something would be done about this particular store in the Colonial Mall of Gadsden. The Manager and the employee needs to learn how to treat customers. Their actions are unacceptable not to mention harassment. I am assuming there are cameras in this store and the proof should be on it. I will no longer shop at this store and will tell everyone I know about the employees. Also there were lots of witnesses to back this up. Considering also to consult with an attorney for the abuse I received.
My daughter started at Aeropastale in Nov. So far she has worked two times at a total of 11 hours. The manager claims she hired her for seasonal but that's not the case and that is not what she was told. They required her to buy clothing as uniform and payed out of pocket and also incurage they buy and wear they're clothes. . So my complaint is that she has been paid 8.45 $ and spend over 50 $ to be a supportive employee, calls in all the time as required to see if they need her and hasn't even been paid her first check! They said a lot of employees did not recieve they're checks ontime hmmm, This is unfare and wrong what kind of a business are You running ? You hire young girls to buy your clothes and model them to they're piers to encourage them to shop then never work or pay them! ! Someone needs to be contacted by the BBB and be made to treat people of employment whether they are young or older with respect and fairness! This is from a outraged mom in Kennewick Washington!
I recently started working at Aeropostale and I had holidays two weeks after starting at this job. when I returned I had no shifts on the days that I reporetd that I was available. before I left I made sure that it was okay with BOTH managers that I had got to know in my time there. I asked both managers and the one manager even got mad at me for asking...not sure what I did wrong by trying to make sure it was alright that I left.
I dont want to quit But if they wont give me shifts and they wont let me go What type of seperation papers do I need for seperation of emplyment in Alberta Canada.
benton.neufeld@yahoo.com
I would have to agree that sueing is a little over the top. HOWEVER! it was very wrong how they treated you. As a previous Aero employee I understand that it is frustrating when things to not get put but the right way. However you attempted to fold them and atleast put them back instead of leaving them on a random table or rounder.
That sounds like a bad employee and an unprofessional manager.
bad customer service / changed
I went to order online with my cc, and it said it didnt go through. I was trying to take advantage of the sales for labor day. I checked my cc balance and it stated that the money was taken so I contacted aeropostale. The woman at customer service apologised and told me that my cc company denied the paymnt, and to call them . So then I called my cc company who informed me that NO they hadnt denied it, that they approved it and that because aero had denied it, that my money would be on hold for whatever amount of time aero holds onto it for. So I called Aero back, they said...OOPSIES yes we have held your money but it will be released in 5 days.. This was not good for me because by the time I would get my money back, not only would aeros labor day sales be gone, but so would any one elses that I may want to take my business to instead(such as old navy, jc penny and or GAP). So I emailed customer service and they said they would release the money in 1-2 days... I sent back the info and low and behold they didnt release my money. I called aero back on that tuesday after labor day(as i just got my money back that day...the day after the sales ended) as they were unreachable over the weekend( not sure if employees had off or the phone was really busy but after 2 hours of wait on speaker phone I gave up). Any way So the teusday a rep told me there was nothing I could do but they would be having free shipping untill Septemeber 16 and at least I would have that discount (which they said was usually 7$). So on the 14th i went to place my order... guess what? shipping wasnt free. now mind you this is only 7 $, I am still upset and not wanting to order from here but my kids really dig the clothes they sell/ I call the customer service. The woman tells me no, she wont give me free shipping, I request a sup and she says no free shipping and that I should have opened a case. I assume that a case would have been opened after at least 6 hours on the phone. What horrible horrible customer service. I will be sure to spread the word and ruin as much business as possible.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered Christmas presents from there on Dec.14 2014 I would check the status of my order on line and every time it said " ORDER SHIPPED" with a tracking number beside it. I clicked the tracking number and always got the same message in UPS " ORDER PROCESSED, READY FOR SHIPPING" . I checked again the day before Christmas and it stated the same ole message. I called the 1800 number and got a animated recording telling me the same thing, " order ready for shipping". I then emailed them and got a response in 2 days that basically said that they had no clue what happened to my order and that it got lost from the processing warehouse to the shipping warehouse! This was on December 28th. They ask me would I like to reorder the merchandise or get a refund and of course I had already rebought the Christmas gifts from A&E so I ask for a full refund. Well, here it is Jan.3rd and still no refund. So I did the online chat. She told me that the refund had been canceled and that it would need to be reprocessed again and could take another 2 days to hear back from them! I ask for the managers number and I am going to try that! I ordered a package from Hollister 4 days before Christmas and received it on Christmas Eve and had to return items due to wrong size and I have already received my refund all in a week shorter time than what I have been dealing with Aeropostle just trying to find out about my order! Probably will not order from them again...
I just say to not give them your business anymore. And also, shop at the actual store. Online is a hassle and very snobby.
underpay and overwork
The company makes the employees to work over12hrs in a day only to be given 20dhs as overtime. All this time we are standing and only 20 min break. At times we commence work from 9am till 12 midnight daily whenever their is SALE period. The wages are meagre 1750dhs excluding accommodation and meals and still you have to send money home. Its unbearable taking to consideration the housing cost and the company is seller of some top US brands You are not permitted to get sick twice in a month. Now they have came up with a trend of hiring people from other countries and hike their salaries to 2800dhs because they speak arabic, french, russia but NO english and neglecting the experienced employees. This demolarising and heartbreaking since the companys' slogan is "Where dreams come alive" Surely how can it when u work more than a donkey and get. They should know the same measurement that they use unto us, is the same measurement GOD will use unto them.
The complaint has been investigated and resolved to the customer’s satisfaction.
Some people have families or other concerns in their life with no other options but to work in a horrible place like Aeropostale as a last resort. They are a terrible company and I think your response was extremely naive. My husband has a law and business degree and is working at Aeropostale as an assistant manager. He is treated worse than I've ever heard anybody talk about one company. He has been there for 4 months now and has already seen 4 other managers leave the store due to the way they treat their employees. Not to mention all their clothes are made in third world countries where..if they work people here to death for crap pay, I can't imagine how they treat working children. Very scary. Some days they keep him until 4 in the morning. I am due for labor in 3 weeks with our first child and they have no compassion toward anything or anybody except for their "click" within the company. Giving my husband 5 page lists of things to do within a 5 day deadline that he has never been trained to do, nor is it his duty but his MANAGERS duties. If he does not get those lists done, he has been threatened termination, regardless the fact that we have a baby due in 3 weeks. The 4 stores nearest to our home, are all boyfriends and have no idea about life or what it means to be a good person. There is something weird going on in that company. It's corrupt. Some people have no choice in where they work due to the economy. So if you're going to go on a "complaint" website...don't tell people they shouldn't complain. You obviously are just ignorant to what goes on within that company, perhaps your just too narrow minded to understand the world in general as well. This country is not as "free" and pro choice as you might have been brainwashed to believed. Aeropostale is just one example of the "rights and choices" we are given. Fool.
..You choose to work there. If it's so bad, don't work there. You knew what the pay would be when you signed up and you found out the hours/lack of breaks within the first week yet you chose to stay. If you need the money then that's all well and good but then don't complain about it.
cancelled my order without telling us
well this people cancelled my order because i placed the order while i was outside teh USA and they have a policy that they can not sale to people out side the USA...
here is my letter to them:
This is my order: Order Number: XXXXXXX Order Date: 12/27/09 at 6:10:16 PM (EST) it got cancelled because as i was travelled outside the USA, i placed an order for my wife as a present... well because my IP was outside the USA (i travel a lot within and out of the USA) you all cancelled my order, did not called me or email first to see if that was one of my orders. You just cancelled my order, i email and the reply was: Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
* Difficulty in processing your payment information. * Cannot ship to the address provided. * Duplicate order was placed. * The credit card that you used is an international credit card. * The computer that you are placing your order on is located in a country that we do not bill or ship to. If you feel that this cancellation has occurred in error, please contact our Customer Service at [protected].
i did and after 20 minutes talking to some one that told that my order was cancelled and she did not know i spoke to a "supervisor" Michelle extension 73613... She was no help, told me that it was business policy to cancelled orders that where made outside the US even if the person lived in the US... when asked where that was stated she said no where, that it said that they do not sale to people outside the USA. This is not my case.
Any ways... i will use all my contacts to make sure the press and people know about you all and your kindness and great customer service you have... Not! Thank you for cancelling my present to my wife! It was her best gift!
Geinier
so do not buy from these people and pass the word...
The complaint has been investigated and resolved to the customer’s satisfaction.
I am in US and they canceled my order saying I wanted to return, which I never did.
This is FRAUD, they will not see me shopping with this dishonest company.
What about the THOUSANDS of military families that fight for your right to SHOP SHOP? WTH?! They did the same thing to us! this is crap! My husband defends your rights and you wont even help us to put clothes on our children! UNPATRIOTIC ###S!
. I'm sorry to say it, but there is a higher number of fraud occurring outside of the U.S. and it's more difficult to track and prosecute. Aeropostale isn't the only company with a policy like that. A lot of online stores don't accept international anything because of the higher risk of fraud. From a business stand point as well as a consumer's standpoint, it's an understandable policy. If they didn't have it, they would probably have higher fraud which means they lose money and when companies loose money, customers have to pay more or they get less quality.
returns
never buy with a bill me later. wont refund money at store and you have to pay for shipping back. i now have gotten screwed twice with shipping charges and have no clothes to show for it. aero lost a customer this time!
The complaint has been investigated and resolved to the customer’s satisfaction.
I think you both are blaming the wrong people. In the case of Bill Me Later, how can they verify where the money is supposed to be refunded if they don't have access to it? By using this alternate payment method you're hiding your information from Aeropostale and to ensure less loss, they've created a policy to prevent it. Think about it. If people used Bill Me Later and then took the merchandise back to a store for a refund, they would get money back and could potentially skip out on paying Bill Me Later. This would cause a rift between companies and when that happens, the good people who don't have a problem ordering with Aeropostale and who don't mind making their return to their warehouse for the convenience of not actually having to pay for the merchandise if they don't like it will loose out. Are you so close minded and self centered that this doesn't even enter into your consideration?
The same goes to you, Geinier. I'm sorry to say it, but there is a higher number of fraud occurring outside of the U.S. and it's more difficult to track and prosecute. Aeropostale isn't the only company with a policy like that. A lot of online stores don't accept international anything because of the higher risk of fraud. From a business stand point as well as a consumer's standpoint, it's an understandable policy. If they didn't have it, they would probably have higher fraud which means they lose money and when companies loose money, customers have to pay more or they get less quality.
well this people cancelled my order because i placed the order while i was outside teh USA and they have a policy that they can not sale to people out side the USA...
here is my letter to them:
This is my order: Order Number: XXXXXXX Order Date: 12/27/09 at 6:10:16 PM (EST) it got cancelled because as i was travelled outside the USA, i placed an order for my wife as a present... well because my IP was outside the USA (i travel a lot within and out of the USA) you all cancelled my order, did not called me or email first to see if that was one of my orders. You just cancelled my order, i email and the reply was: Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
* Difficulty in processing your payment information. * Cannot ship to the address provided. * Duplicate order was placed. * The credit card that you used is an international credit card. * The computer that you are placing your order on is located in a country that we do not bill or ship to. If you feel that this cancellation has occurred in error, please contact our Customer Service at [protected].
i did and after 20 minutes talking to some one that told that my order was cancelled and she did not know i spoke to a "supervisor" Michelle extension 73613... She was no help, told me that it was business policy to cancelled orders that where made outside the US even if the person lived in the US... when asked where that was stated she said no where, that it said that they do not sale to people outside the USA. This is not my case.
Any ways... i will use all my contacts to make sure the press and people know about you all and your kindness and great customer service you have... Not! Thank you for cancelling my present to my wife! It was her best gift!
Geinier
so do not buy from these people and pass the word...
bad customer service
I've ordered online from Aeropostale three times. The first time it was great. I got my order in time for Christmas, it was a good deal, and I was very happy. The last two times, however, have been not so great. They send emails listing great sales. I ordered the main item I wanted and threw in a few other items to make my shipping cost worthwhile. Each time, after the order was placed and I couldn't change it, I am sent an email saying that the main item (the more expensive item) that I ordered isn't available but they will mail the rest of my order. So, I end up paying shipping on items that don't even cost as much as the shipping. When I called Customer Service after the second incident, they apologized and told me they could help me with shipping costs if I ordered $25 more in items. I told them "No thank you". I asked to be taken off their email list. I won't do business with a company that routinely and knowingly rips people off. They won't allow you to cancel the order until it is too late for you to know if the items are actually available or not. Ridiculous!
The complaint has been investigated and resolved to the customer’s satisfaction.
I used to work at the south hill Puyallup aero and I would like to say they treat there employing like crap... I work at 7 almost every morning took shifts when ever asked did a 3 am floor change and I had just foud out I was pregnate and didn't say anything till they were asking me to climb up to change light bulbs take out heavy trash ect stuff I jut needed help with I was bashed constantly cause I wouldn't buy there cloths cause I was saving money for my baby I told them I was 13 weeks only because I was throwing up at work on black Friday when I worked 12 -8 and didn't want to be sent home they acted so happy for me I wa working on average 25-30 hours a week than the next 2 weeks I had ZERO hours they never fired me they had no right they just gave me no hours . These people do not care about there employees I now had a baby on the was and no job just cause I could do there dirty work anymore.
The staff employed can't answer simple questions, the store looks like a mess, and they made me stand in a line that went to the back of the store for a gift card. When asked if a manager could ring up the transaction since everyone in line had so much I was told to get to the back of the line. The manager on duty watched a cashier struggle and stood by while the lines grew. I guess customer service is not a priority to this company.
well this people cancelled my order because i placed the order while i was outside teh USA and they have a policy that they can not sale to people out side the USA...
here is my letter to them:
This is my order: Order Number: XXXXXXX Order Date: 12/27/09 at 6:10:16 PM (EST) it got cancelled because as i was travelled outside the USA, i placed an order for my wife as a present... well because my IP was outside the USA (i travel a lot within and out of the USA) you all cancelled my order, did not called me or email first to see if that was one of my orders. You just cancelled my order, i email and the reply was: Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
* Difficulty in processing your payment information. * Cannot ship to the address provided. * Duplicate order was placed. * The credit card that you used is an international credit card. * The computer that you are placing your order on is located in a country that we do not bill or ship to. If you feel that this cancellation has occurred in error, please contact our Customer Service at [protected].
i did and after 20 minutes talking to some one that told that my order was cancelled and she did not know i spoke to a "supervisor" Michelle extension 73613... She was no help, told me that it was business policy to cancelled orders that where made outside the US even if the person lived in the US... when asked where that was stated she said no where, that it said that they do not sale to people outside the USA. This is not my case.
Any ways... i will use all my contacts to make sure the press and people know about you all and your kindness and great customer service you have... Not! Thank you for cancelling my present to my wife! It was her best gift!
Geinier
so do not buy from these people and pass the word...
bad service
If you order online, and need to return at the store, they do not refund tax or shipping. I can understand shipping, but keeping my tax?!? Will not buy from again.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered 3 hoodies on 9/26 to take the advantage of 25% off and checked out before the code expired. The email sent me said my order was successful. But the next day I received an email said my order had been cancelled without any reason. However, Today is 9/30, my money in the credit card had been taken and I haven't got refund.
I spent several hours to pick the hoodies with my friends (to share the shipping fee), and end up with no hoodies and no money without knowing why!
Well this people cancelled my order because i placed the order while i was outside teh USA and they have a policy that they can not sale to people out side the USA...
I placed an order online 12/30/08 with an online gift certificate and a regular gift card. Together the gift cards were worth $35.73. The items ordered, including tax etc. came to $35.62. Here it is the 6th of January and I'm wondering where my order is. I use the tracking feature and see that there is a processing error message. I call the number listed at 10:35 AM. The woman tells me that it won't go through because the order wasn't for the exact amount of the gift cards. Obviously orders don't usually come to the exact amount, but when I say this she says she can't do anything about it but switch me to customer service. The first person I spoke with in customer service said that the people who processed the order said that we were short .11 even though she could clearly see before her that we had .11 extra. So eight days after placing the order we havn't gotten it because Aeropostale can't add. She claims she can't fix it and with no suggestion of resolution at all, her words to me were "I don't know what to tell you". I restated that this was an error on their part and that she needed to get it cleared up. While I waited and waited some more, they hung up on me. I called back and explained everything over again. This girl put me on hold so she could speak with her manager. She comes back on seven minutes later and tells me that her manager says the only thing to do is for me to cancel the order, wait for the gift certificates to get credited, and then replace my order. I ask to speak with that manager and she says "I figured that". I let the manager know that my daughter needed the clothes by this weekend, so waiting for the gift cards to be reloaded (she couldn't give me a time frame of when this would happen)wouldn't work and neither would the fact that once they were reloaded it wouldn't cover the same items because I ordered them when they were on sale. She put me on hold several more times for long periods claiming to be working on it, but never had any further help. I asked if there was anyone there that knew how to fix this. She passed me on to Pamela. After Pamela clearly didn't know how to call the original department that messed up, or cancel my gift cards and place the order with her authority or a new gift certificate number, I insisted that she upgrade the shipping to overnight in order to start to correct their idiotic error. I was also then informed that one of the items that was in stock when we ordered it was no longer in stock because of their eight day mistake. However, there is nothing on their site for as little as this item so that money would either get wasted (because it's an online only certificate) or I would have to give these inept people more money for the difference of the new item. Pamela says that she'll call the gift card department and have them reload the certificates ASAP so I can replace my order. I remind her that the items were on sale when we ordered and that they also needed to overnight the order, neither of which could be done through the regular site for the amount on the gift cards. She also couldn't tell me a ballpark of what ASAP meant. So she left it that the money on the card for the item no longer in stock DUE TO THEIR ERROR would be wasted instead of refunded or replaced with another item, and that when the cards were reloaded she would let me know but no guess as to when that would be. Also to get the overnight shipping and items at the same price I have to call them back again to place the order instead of her just following through and placing the order once she knows the cards are reloaded. They took no responsibility for their screw up, tried to get away with doing nothing about it until I forced it, and are still handling it inefficiently. I have been waiting for my order for eight days, have already spent over an hour and a half on the phone between the three calls this morning, and there still isn't a satisfactory resolution. I wish on each and every one of them this type of customer service and poor treatment the next time they use a company and may half of their gift card values be wasted due to that company's wrongdoing! My family and I will never use Aeropostale again, and I will be sure to tell everyone I can of my experience in hopes that they will have better shopping experiences than this company is capable of offering! UPDATE:4:30 PM 1/6/09 Pamela calls back and says the gift cards don't need to be revalued, the original order has been placed for me, and the socks that I was told were no longer in stock are being shipped, however it is being shipped standard 3-5 days, not overnight.
As an employee at Aero, it's really hard to keep people happy because the store is always packed. I'm sorry if you guys ever go into the store and find that we made a mistake in anyway. We work hard everyday and try to keep a positive attitude even if we have to deal with rude customers.
What i want to say is, Aero is not a bad place to shop. We are a very friendly team.
This one time, at band camp, I bought a sweater and it had cum on it.
this one time, at bandcamp, I bought a sweater and it had cum on it.
Did you call the company?
I went to order online with my cc, and it said it didnt go through. I was trying to take advantage of the sales for labor day. I checked my cc balance and it stated that the money was taken so I contacted aeropostale. The woman at customer service apologised and told me that my cc company denied the paymnt, and to call them . So then I called my cc company who informed me that NO they hadnt denied it, that they approved it and that because aero had denied it, that my money would be on hold for whatever amount of time aero holds onto it for. So I called Aero back, they said...OOPSIES yes we have held your money but it will be released in 5 days.. This was not good for me because by the time I would get my money back, not only would aeros labor day sales be gone, but so would any one elses that I may want to take my business to instead(such as old navy, jc penny and or GAP). So I emailed customer service and they said they would release the money in 1-2 days... I sent back the info and low and behold they didnt release my money. I called aero back on that tuesday after labor day(as i just got my money back that day...the day after the sales ended) as they were unreachable over the weekend( not sure if employees had off or the phone was really busy but after 2 hours of wait on speaker phone I gave up). Any way So the teusday a rep told me there was nothing I could do but they would be having free shipping untill Septemeber 16 and at least I would have that discount (which they said was usually 7$). So on the 14th i went to place my order... guess what? shipping wasnt free. now mind you this is only 7 $, I am still upset and not wanting to order from here but my kids really dig the clothes they sell/ I call the customer service. The woman tells me no, she wont give me free shipping, I request a sup and she says no free shipping and that I should have opened a case. I assume that a case would have been opened after at least 6 hours on the phone. What horrible horrible customer service. I will be sure to spread the word and ruin as much business as possible.
"this people"? "teh USA"?
Okay, so apart from your inability to grasp the English language you are complaining about a company's policy, of which you should have familiarized yourself with BEFORE ordering, and the fact they didn't break their policy for you. Mmhmm.
Try ordering from a company that ships to your location and don't whine on the web when a company won't do whatever you want.
well this people cancelled my order because i placed the order while i was outside teh USA and they have a policy that they can not sale to people out side the USA...
here is my letter to them:
This is my order: Order Number: XXXXXXX Order Date: 12/27/09 at 6:10:16 PM (EST) it got cancelled because as i was travelled outside the USA, i placed an order for my wife as a present... well because my IP was outside the USA (i travel a lot within and out of the USA) you all cancelled my order, did not called me or email first to see if that was one of my orders. You just cancelled my order, i email and the reply was: Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
* Difficulty in processing your payment information. * Cannot ship to the address provided. * Duplicate order was placed. * The credit card that you used is an international credit card. * The computer that you are placing your order on is located in a country that we do not bill or ship to. If you feel that this cancellation has occurred in error, please contact our Customer Service at [protected].
i did and after 20 minutes talking to some one that told that my order was cancelled and she did not know i spoke to a "supervisor" Michelle extension 73613... She was no help, told me that it was business policy to cancelled orders that where made outside the US even if the person lived in the US... when asked where that was stated she said no where, that it said that they do not sale to people outside the USA. This is not my case.
Any ways... i will use all my contacts to make sure the press and people know about you all and your kindness and great customer service you have... Not! Thank you for cancelling my present to my wife! It was her best gift!
Geinier
so do not buy from these people and pass the word...
tripple charging
I was shopping online for my son through the Aeropostale web site. When I check out, the system flipped and only showed 1 of the 3 items as being available. To make a realllly long story short, I ended up not only being charged for all 3 items but also the 1 item 2 additional times. I put the charge on my debit card. I could not stop anything from happening. I ended up being charged overdraft fees, over the limit fees, overdraft protection charge..all because of their charges. When I contacted Aeropostale, Pam a customer service (manager), attempted to call my bank while I was on the phone to get this corrected. All she got was my ODP $10.00 fee changed and proceeded to tell me that will be all they will be doing for me. I am now being charged an additional $29.00 which I had to get corrected myself and a 19.99% fee on my credit card for it being considered a "cash advance" since this is where my ODP is linked to. I have attempted to call back to Pam...with her direct Voice Mail #...but guess what? NO return calls. This should have been handled alot differently. Guess my next step is the BBB!
The complaint has been investigated and resolved to the customer’s satisfaction.
well this people cancelled my order because i placed the order while i was outside teh USA and they have a policy that they can not sale to people out side the USA...
here is my letter to them:
This is my order: Order Number: XXXXXXX Order Date: 12/27/09 at 6:10:16 PM (EST) it got cancelled because as i was travelled outside the USA, i placed an order for my wife as a present... well because my IP was outside the USA (i travel a lot within and out of the USA) you all cancelled my order, did not called me or email first to see if that was one of my orders. You just cancelled my order, i email and the reply was: Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
* Difficulty in processing your payment information. * Cannot ship to the address provided. * Duplicate order was placed. * The credit card that you used is an international credit card. * The computer that you are placing your order on is located in a country that we do not bill or ship to. If you feel that this cancellation has occurred in error, please contact our Customer Service at [protected].
i did and after 20 minutes talking to some one that told that my order was cancelled and she did not know i spoke to a "supervisor" Michelle extension 73613... She was no help, told me that it was business policy to cancelled orders that where made outside the US even if the person lived in the US... when asked where that was stated she said no where, that it said that they do not sale to people outside the USA. This is not my case.
Any ways... i will use all my contacts to make sure the press and people know about you all and your kindness and great customer service you have... Not! Thank you for cancelling my present to my wife! It was her best gift!
Geinier
so do not buy from these people and pass the word...
lack of customer service
I live in Oregon and I was shopping in Washington during the Thanksgiving holiday and every single store I went to in the mall offered tax free shopping for Oregon Residence accept Aeropostale. The associates were rude about it to the point where I set down a $240 purchase and turned around and walked out of the store. I spoke with the District Manager (Brian)about my experience and his comments were that the paperwork that goes along with tax exemption is just too much work so the company as a whole has decided not to give tax exemption to Oregon residence. I believe in the State of Washington its a requirement. Regardless of the tax exemption status though I would have paid the extra $20 in tax if the service would have been acceptable. Young teen age girls and their rolling of the eyes and flipant attitudes is not something consumers should have to deal with.
I will not shop this company again.
The complaint has been investigated and resolved to the customer’s satisfaction.
Received the card from auction of [protected] #121667. I gave it to a friend for a gift and she went to use it and they said the card was blank and kept the card for possible fraud. Great and do i have any grounds for action? My id is npr1967 and the phone number is [protected] and my e-mail address is nrodenbeck@hotmail.com> thanks!
Naomi p rodenbeck
Unless you directly purchased the gift card from the retailer, they cannot help you. Follow up with your auctioneer, but gkenigmatic is probably correct.
It's customers like you that drive those of us in the retail buisness CRAZY. You came to a state that has sales tax, PAY IT! Otherwise shop in your own damn state. Do you think it would be fair for everyone to go down/up (for those in CA) to Oregon and buy everything there and not pay the tax?
You are selfish!
You don't seem to realize we have taxes here for a reason and if you're going to shop here, use our resources, take from our state, than you have to pay the price.
well this people cancelled my order because i placed the order while i was outside teh USA and they have a policy that they can not sale to people out side the USA...
here is my letter to them:
This is my order: Order Number: XXXXXXX Order Date: 12/27/09 at 6:10:16 PM (EST) it got cancelled because as i was travelled outside the USA, i placed an order for my wife as a present... well because my IP was outside the USA (i travel a lot within and out of the USA) you all cancelled my order, did not called me or email first to see if that was one of my orders. You just cancelled my order, i email and the reply was: Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
* Difficulty in processing your payment information. * Cannot ship to the address provided. * Duplicate order was placed. * The credit card that you used is an international credit card. * The computer that you are placing your order on is located in a country that we do not bill or ship to. If you feel that this cancellation has occurred in error, please contact our Customer Service at [protected].
i did and after 20 minutes talking to some one that told that my order was cancelled and she did not know i spoke to a "supervisor" Michelle extension 73613... She was no help, told me that it was business policy to cancelled orders that where made outside the US even if the person lived in the US... when asked where that was stated she said no where, that it said that they do not sale to people outside the USA. This is not my case.
Any ways... i will use all my contacts to make sure the press and people know about you all and your kindness and great customer service you have... Not! Thank you for cancelling my present to my wife! It was her best gift!
Geinier
so do not buy from these people and pass the word...
associate manager isn't doing her job
I used to work for Glendale Aeropostale, there is an associate manager by the name of Maria. She really isn't a good associate manager. She singles out employees and tells them that they're worthless and cannot do their job right. She never uses constructive criticism, and always tries to undermine the confidence of her employees. If she were to use constructive criticism then yea, she would be an ok manager. I don't think she belongs in the work force, she's unprofessional and does not know how to carry herself. I feel sorry for all the new workers there, she'll eat them alive. If your employees production goes down you'll know its Maria. She always finds a way to put a person down, and that needs to stop, for future employees. She makes the work place at Glendale Aero very uncomfortable.
Sincerely yours,
Jim Bob.
well this people cancelled my order because i placed the order while i was outside teh USA and they have a policy that they can not sale to people out side the USA...
here is my letter to them:
This is my order: Order Number: XXXXXXX Order Date: 12/27/09 at 6:10:16 PM (EST) it got cancelled because as i was travelled outside the USA, i placed an order for my wife as a present... well because my IP was outside the USA (i travel a lot within and out of the USA) you all cancelled my order, did not called me or email first to see if that was one of my orders. You just cancelled my order, i email and the reply was: Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
* Difficulty in processing your payment information. * Cannot ship to the address provided. * Duplicate order was placed. * The credit card that you used is an international credit card. * The computer that you are placing your order on is located in a country that we do not bill or ship to. If you feel that this cancellation has occurred in error, please contact our Customer Service at [protected].
i did and after 20 minutes talking to some one that told that my order was cancelled and she did not know i spoke to a "supervisor" Michelle extension 73613... She was no help, told me that it was business policy to cancelled orders that where made outside the US even if the person lived in the US... when asked where that was stated she said no where, that it said that they do not sale to people outside the USA. This is not my case.
Any ways... i will use all my contacts to make sure the press and people know about you all and your kindness and great customer service you have... Not! Thank you for cancelling my present to my wife! It was her best gift!
Geinier
so do not buy from these people and pass the word...
Aeropostale Reviews 0
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Overview of Aeropostale complaint handling
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Aeropostale Contacts
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Aeropostale phone numbers+1 (877) 289-2376+1 (877) 289-2376Click up if you have successfully reached Aeropostale by calling +1 (877) 289-2376 phone number 0 0 users reported that they have successfully reached Aeropostale by calling +1 (877) 289-2376 phone number Click down if you have unsuccessfully reached Aeropostale by calling +1 (877) 289-2376 phone number 0 0 users reported that they have UNsuccessfully reached Aeropostale by calling +1 (877) 289-2376 phone number
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Aeropostale emailscustomerservice@aeropostale.com100%Confidence score: 100%Supportcareers@aeropostale.com82%Confidence score: 82%hr
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Aeropostale address100 Manhattan Town Ctr # 250, Manhattan, Kansas, 66502-8500, United States
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