AFerry.co.uk
Reviews and Complaints

Dear Sir/Madam,
I am writing about the fault made by your system while booking my return ticket for a vehicle FZ7812F done on 11th July 2019 at 18.00. The booking refers to the departure on 19th July 2019 and return on 4th August 2019 which are the correct dates after I had to pay extra for the changes. This is the subject of my compalaint as the system previously changed my return date for 20th July 2019 on its own. As a result extra charging had to be taken from my bank account. I am writing to ask to return the payment of 172 PLN to by bank account as the change of the return date ticket was not done my myself.
I hope that this complaint will be solved as soon as possible with the positive result for me.
Yours faithfully,
Małgorzata Konopnicka

Having made contact with Aferry and speaking with 'Will' I was charged £27 to change my booking date and given confirmation of the new booking in the form of a reference number.

'Hello, we have now changed your return and this is under a new reference number. At check in please use the reference number [protected]. Kind Regards, Will'

Upon arrival at Dieppe ferry port I was shocked to discover that my booking did not exist!
I then had to pay an additional £90 to dfds ferries to again re-book the same crossing I had already paid Aferry to amend.
I now do not have enough money to buy petrol to return home to my wife and baby daughter, I will be stranded in newhaven if this is not taken care of today.

Complete negligence on the part of Aferry and theft, take my money but deliver no service.

I demand a refund of £107 and an explanation. Dfds informed me that this happens all the time as did other customers in the que..

Mr Mark J Hale

I made a typing error on making a booking which was quite obvious as I requested for help immediately. I have been told I can't cancel the booking, after entering the wrong dates in.
I find this absurd when it can be seen that my booking is a typing error. It's also ridiculous that you cannot speak with anyone and no contact number offered. Very poor customer service.

Hi Team,

This is regarding the fraudulent transaction happen at your site from my debit card. please find the details below and kindly cancel the order and revert back the amount which is debited.

Details:
card No: 5497XXX5XXXX2147 14 Jan19 071911 AFERRY WWW.AFE REF:[protected]

Kindly do the needful

Thank you
M. RaviChaitanya
+91-[protected] (India Number)

I booked a ferry return trip from Malta to Pozzallo for 4 people but Accidentally added a car. The quote was 781 euros. I canceled the booking an hour later realizing the quote included a car. I rebooked again without a car which costed 560 euros.
I then canceled the 1st booking online and hours later receive an email from aFerry stating the booking can be canceled but I will not get a refund which is ridiculous.
I need them to refund in full 781 euros as i have booked again without a car.

To Whom It May Concern
we have contacted AFerry three days ago to have our booking ammended.
They have simply ignored our request and they did not respond to us.
As a result we had to buy a second trip.
This is utterly inprofessional - they have no customer after care.
The reason we could not come back mid day is because the hull is way too hot for our dog to be left in the car - so we wanted to change it for a later booking when it is cooler.
They should be contacting us ASAP.
Thank you.
Eric

- 27 June 2018 : Travel from Marseille to Ajaccio with La Meridionale:
- Booking reference : [protected]
- Booking reference : 5207234 La Meridionale
- Booking reference : 5207235 Corsica Linea

I would like to request a refund for the following reasons: I have made a booking for two passengers return from Marseille to Ajaccio. At arrival at the desk in Marseille for the outbound travel on 27 June, it appeared in the booking system of La Meridionale that there was only a booking for one person made. The booking for my wife Anne-Marie Olbrechts was missing. However, the booking reference document clearly stipulates that the booking was made for 2 persons. I had to pay the costs for the 2nd passenger on the spot for an amount of 55, 86 EURO.
Since the booking documents clearly mentions the reservation for a total of 336, 20 EUR for 2 passengers, I found the fact that we had to pay for this mistake on your behalf unacceptable, since we were not able to make an objective decision on where to book our travel based upon the correct amount to be paid. Therefore, I would like to receive a compensation from your side and I would like to be reimbursed at least for the extra amount paid on the spot due to a failure in your system.
Please find attached the booking references documents.

Regards,

Joris De Baerdemaeker

To whom it may concern,

Last night I was trying to book a ferry from Marseille to Algiers on the aferry.com website. Initially I had been able to process the payment but at the end it said that the booking was cancelled because it couldn't go through. I tried again and the same thing occurred. I left it and when I checked my bank account about 9 hours later my account stated that 2 payments of around £780 was taken however I haven't received any email to confirm my booking. I also don't seem to have an account with them although I did create one so I can't even login to the aferry account.

I'd like to have a refund for both of the tickets and get the details sent to my email.

My email is [protected]@yahoo.com and my number isn't [protected]

Thank you

Hanaa Amaidia

Hello.
I did a booking with aferry company for a trip Busan/Fukuoka (Korea/Japan). They sent me confirmation, acceptation for payment but when i arrived in the port, i saw they did a mistake on the ticket they put Fukuoka/Busan...whereas on their application and on their mail it was the good way Busan/Fukuoka.
I paid a new ticket 150$.
i sent 10 mails, one letter in england: never i had news about this unbelievable story!
So NEVER book with this [censored] company

On May 5, 2018, I purchased two tickets on the Aferry website to travel from Paros to Santorini on May 30, 2018 with the company Blue Star Ferries. A day before, on May 29, in Paros, when we went to change our printed confirmation of the reservation for the tickets to the Blue Star Ferries office they informed us that the trip had been suspended due to a strike at the company Blue Star Ferries and we could not travel. I requested the refund of the tickets and they told me that I had to make the request directly with Aferry since I bought the tickets trough them. I sent emails to the same address where they had confirmed the purchase ([protected]@aferry.es) explaining the situation and requesting a refund but they never answered me.

The data of the purchase were:
Booking number Aferry: [protected]
Reference code Blue Star Ferries: [protected]
Blue Star Ferries tickets number: A- @ [protected], A- @ [protected]
Passengers: Cecilia Vidangos Schulze and Jorge Justiniano Salinas
Cost: USD 57.24

I request that Aferry can deposit the refund of the cost of the tickets to the same credit card with which I purchased the tickets.
Thanks

Cecilia Vidangos Schulze
Cel phone: +591 [protected]

I made a booking but ended up booking the wrong date, so I immediately tried to contact AFerry but the phone number no longer works telling you to use the messaging system in your account. When I go to my account there is no booking showing (despite getting a booking confirmation email) and no option to message anyone. I have tweeted but still no response. How are you supposed to deal with an error if there is no way to contact anyone?

Hi I just returned from Italy after the ferry travel from Palermo to Napoly. it was very very BAD .
A- Ship boarding was at 21:00 - 3 hours delay. Check-in GNV gave me 3 rooms 10128, 10130, and 7115. Saying this automatic and she can not change. She said they change 7115 on ship to floor 10 with the other 2 rooms.
B- On the ship the reception officer women insists that there are no rooms and I must have the 7115. It was small room with two beds one over the other, sower over the toilet, no towels no soap and looks like a prison room. This is not the room I paid for. I returned to this reception women and she shouted at me and talked to me very badly saying I must stay at 7115. (we are 63 years old, we made the reservation few month ago - how dare she send us to 7115 ?)
At this point I approached the ship "total manager" and forced the reception women to give me a normal room 11108. She still argued with him not to give us the room on deck 11) But thank god he helped us and moved us to 11108.
C- then the other two rooms 10128 and 10130 could not be delivered to us. The same terrible reception women said they had double booking and have no rooms ! and we need to speak to a manager, we waited another 45 minutes until the other reception officer came and gave us rooms 11111 and 11113. only at 23:00 we could go for dinner.
C - I purchased 6 adult complete meals, but still could not get chips and other stuff, had to pay for a fruit..why was that?
For Breakfast we could not get the scrambled eggs...
D - the ship stinking from oil and gasoline, specially in the dining room.
E - we arrive late at Napoly. Only one elevator operated to get us down to the car...
In summary - very Bad experience, The reception women (Black hair) was terrible and did not want to give us her name!
Only the "Total manager" was very helpful and good person that actually helped in this extreme bad situations.
As a result I was very disappointing with this travel and this is NOT the way to treat customers.
As a result I want you to reimburse me with total cost I pay.
Gershon Nir

Date of incident: 2nd May 2018
I have no client number

I have booked tickets on website: affery.pl - Polish version of your website. After I paid for tickets there was information that reservation failed but you took money from my account! This is nothing more than a theft. There is no email address on your website, no way to contact you! When I log into my account there is nothing, just empty space under ´reservations'.
I expect immediately contact from you and I read reviews that I'm not the only one customer treated like that!

Hello,

I've buyed 2 tickets from Tallin to Helsinki, today, from www.aferry.com. My money was taken from my bank account, but I didn't receive any confirmation of the booking.
In the process of payment the page encounter an error, as I attached below.

Please investigate the problem and refound my money.

Account details are :
Email adress: adrian.[protected]@gmail.com

Contact :
Adrian Ion
+[protected]

Thanks!

Sir,

I am a customer with ICICI Bank sr nagar hyderbad branch, India . I received an alert on 06.11.2017 ( between 20:28 pm and 20:41 pm Indian Standard Time) on my mobile that a 9 transaction of Indian Rupees 2, 33, 740 has been made on my debit card ending with x9141 linked to my account This shows that there has been a purchase made on vin /Aferry ltd. I have not authorized the transaction and this transaction is completely illegal and done by the unknown intervene.

I have notified the Bank and the Police, cyber crime cell india and lodged a criminal complaint of cheating . I hope and trust that the authorities will get in touch with you promptly.

In the meantime, I would request you to take all necessary measures at your end to block the purchaser from obtaining an illegal gain and request you to please refund back the money and also please notify me and my Bank immediately.

Sir,

I am a customer with ICICI Bank, India. I received an alert today 06.11.2017 ( at about 3.06 am Indian Standard Time) on my mobile that a 3 transaction of Indian Rupees 66, 400 has been made on my debit card ending with x8533 linked to my account This shows that there has been a purchase made from Aferry. I have not authorized the transaction and this transaction is completely illegal.

I have notifed the Bank and the Police and lodged a criminal complaint of cheating. I hope and trust that the authorities will get in touch with you promptly.

In the meantime, I would request you to take all necessary measures at your end to block the purchaser from obtaining an illegal gain and notify me and my Bank immediately.

God evening
I have received 5 different messages on my mobile tonight
about 5 different purchases on my master card
I have not authorized any of them, but according to my bank, which I called immediately when I received this messages there is authorisation codes on all 5 movements.
I have all the codes, amounts and the time when this was made

first one: 229, 28 euros time 19, 26 authorisation's from you is 599292
second:229, 28 euros time 19, 28 code 718532
third:152, 47 euros time 19, 31 code 891854
fourth:152, 47 euro time 19, 31 code 891854
fifth:152, 47 euro time 19, 34 code 045058
please cancel all this and contact me asap
anna stenberg

Sir,

I am a customer with ICICI Bank, India. I received an alert today 08.09.2017 ( at about 5.17 am Indian Standard Time) on my mobile that a transaction of Indian Rupees 1, 33, 347.06 has been made on my debit card linked to my account with the ICICI Bank, Mayur Vihar Phase 1 Branch, New Delhi. This transaction (VIN/AFERRY/[protected]/1) shows that there has been a purchase made from Aferry. I have not authorized the transaction and this transaction is completely illegal.

I have notifed the Bank and the Police and lodged a criminal complaint of cheating. I hope and trust that the authorities will get in touch with you promptly.

In the meantime, I would request you to take all necessary measures at your end to block the purchaser from obtaining an illegal gain and notify me and my Bank immediately.

Thanking You,

Somiran Sharma

Hello.

My name is Sergejs Baziks. Reference number: 9589638
When I bought a ticket for ferry in your company, I chosed the option of flexy ticket. I paid for it £20 extra. The option of flexibility was available for 72 hours. I have to go later. On 12/08/2017 in the morning I sent a message on your message service and explained that I have a problems with my PayPal and can't change the date myself. I asked your staff to help me to chance my date and time of my traveling for 13/08/2017. The personel told me that I have a flex ticket and can go without any problems. Depends on time I am going. I provided the time and date. Finally, when I arrived to the Dovel port they told me that I have to pay £60 extra because I was late. I was waiting 4 hours and didn't know that to do. I didn't have money with me. I was driving 14 hours before the port and after that I have to sort the situation with ticket for 4 hours! This is not appropriate service that I expected to have. First, you staff provided to me a wrong information. Second, no communication when I had s problem. I wasted 4 hours of my time and still have to pay £60 extra. I have to find out the options not to lose my trip. This situation made me extremely stressful.
Could you please check all communication within me and your staff. I was promised that port will sort the situation without any problem. But it did not. I am so unhappy of the service you provide me, how much stress I had and how much time I wasted that I would like to ask you to return all money for the trip I had (£116 - I paid for ticket). Also, I would like you to return me £60 that I have to pay in the port. I can provide a receipt for this. This is first stage of my complaint. I will wait 10 day for resolving this problem. If I will not received any reply from you within these 10 days, I will go to complain to higher level.

Kings Regards,
Sergejs Baziks

Aferry ref 8930790 - ferry hull-zeebrugge geannuleerd dd 21/6/2017 - claim! - 4th reminder
Through different channels I try to get hold of somebody hoping to receive an answer, yet, no response!

Let me inform you in full :

Early 2017 we booked our holiday to/from hull-zeebrugge, returning 21st june.
2 couples; 2 cars, booked in name of jan wuyts (Car 1) & danny lemmens (Car 2) (Booking made by jan wuyts for both)
Jan wuyts has been refunded through his master card, yet, we (Lemmens - belloy) have not been refunded in any way!

Therefore I insist to receive answers and compensation on following :

1. Extra night & diner, extra fuel + snack on board (Receipts can be send upon request)
Kept our costs to a bare minimum!

2. Extra mileage (Hull->dover) vergoeden :
Initially : zeebrugge -> home = 104km
Re-routed: calais -> home = 209km
+
Hull -> dover = 416km
= total extra mileage 521km

3. New tickets à 59£ (68€)

4. Unused return ticket hull -> zeebrugge = 707 € (Including insurance)