AirAsia review: air asia robbed me! 36

I'm bit alergic with low cost airlines since they're normally unreliable, but want to try airasia cause they have more flexible schedule, compare to other big airline, and they cost almost the same as big airline, booked return flight outbound jkt - kl saturday 4 of april inbound kl-jkt 6 april, my outbpund flight qz 7602 at 0730 am, I arrived just in time, at 0730am air asia officer announce that the flight has been delayed untill 0830am, well I thought should be a fine a hour delay, at 0830am the officer made another announcement that the flight was delayed until 1000am, I havent had chance to ask to transfer to other airasia flight jkt-kl, by 1000am the made another announcement that its been delayed untill 1600pm, the passengers we're quite pissed, airasia offer us a hotel room close to the airport the flight was delayed due to technical issue the hanggar wouldnt release the planne, by 1600 all the passenger were ready to at the gate we still hear nothing and that there is no flight, and this is where the passengeres get really angry on the other side of the gate there are passengers pilot and stewardess for other route jkt - kuching, they take a hostage they tell them to get them a flight or this passenger is going no where up till this time theres a couple of air asia officers, but no one from the management, by this time I went to ticket desk ask them to transfer me to other flight jkt - kl luckily there still space left, I end up flying at 1800, air asia have waste my day, for other passenger I read on the newspaper that they departed at 2000pm; for my inbound flight qz7609 it was delayed for 1 hour, thank you air asia ive learnt my lesson theres no way im flying with air asia again

Absolutely hopeless trying to get a report for bags that had been broken into between LCCT & Singapore.

Insuarance requirement is 30 days from te date of the incident. It's been 2 months now & Air Asia have never provided.

Their Insurance (GO Insure) is a complete SCAM... and their Customer Service is completely lacking.

My father flew with air asia for the 1st time today and being elderly and new to lcct, my sister requested for the check-in ground staff to assist him with the boarding. They were really obliging and were all smiles on her request; but he was soon misdirected all over and eventually was informed that his slight had flew off early - by air asia staff no less!

What's worse - upon collection of his luggage, a zipper had been pried off while another tampered with. These were all locked in the first place. What an experience with this stupid airline!

Air asia may be cheap but it's useless if it can't deliver what it overpromises! I now realized that mas may be priced higher, but at the very least it delivers what it says.

Yes, Air Asia sucks big time!

Air asia advertises that everyone can fly. Just because it is cheap, air asia take liberty to reschedule flights which it has already sold. This is happening to some of us for the flight from brunei to kuala lumpur. As passengers, we are not allowed to change our flights without penalty. But why does air asia continue to sell the flights which they are planning to reschedule? Because of this rescheduling we have to change our conecting flight which is charged extra and also for a hotel room because we have to fly the day before. We lose out in terms of time, money and it turns out to be too much a hassle that I no longer trust to fly air asia anymore. The risk is too great. And dont tell me to buy insurance!

Since air asia does not take my complaints seriously when I tried calling them, I just share my horrible experiences with all my friends and others.

No more air asia for me!

Sorry to say it but this is a problem for every single airline... Schedules change. Period. No airline is immune to it, unfortunately. And even though you wrote not to tell you, but why did you not buy travel insurance?!?! For $20-50 you are protected in situations like this. A small investment.

Try the new competition Air Asia is running to win a trip to Beijing! It tells you to answer all 12 questions and then you have to submit them before 11.59 am on the last Friday of every two week adventure. The only thing is that they haven't worked out the details properly as the last two questions are released when the competition closes. This means you can never complete a full adventure. You try ringing the and they give you an email address to send an email which is their IT support and you never get any response so DO NOT ETER ANY COMPETITIONS WITH AIR ASIA as this one certainly has flaws and you can never get a response from them. This is very disappointing! Would love to know who would protect consumers over these competition rules.

The contest work fine. :) the Countdown timer is to notify the contestant about the last two questions. The contest end on 2359hrs on Sunday.

Air Asia very poor customer service, Always online system errors, very difficult to contact them over the phone, Waist money & Time. Most of the staff members are rude

Due to the bangkok situation in april/may 2017, airasia offered options for customers:
1. Change dates of the flights
2. Re-route of the flights
3. Credit shell

There's no easy way to engage the airasia easily, the emails responses are always standard answers which give us no direct answers. The live help chat does seems like a great idea; however upon engaging them I realize it is more like a redundant channel instead of a value-added service to customers. There's a phone support which are all solely ivr. Airasia offers this call center line called premium customer contact; which is charging caller an exorbitant of rm1.95 per minute.
I have tried to call the premium line 4 times, consuming over rm50 to an issues unsolved. It does seem like it is a deceptive approach of airasia.

No wonder air asia makes a lot of money!

They get customers to pay upfront, come the flight day you missed the flight due to the "now everyone can fly" airline inefficiencies and the money goes into their pocket with no refund.

Let me just relate my bad experience dealing with the "now everyone can fly" airline on saturday july 31st, 2017.

I was supposed to catch a 6.30 am flight to hanoi, vietnam from kuala lumpur to attend a business meeting. Arrived at the airport at 4.50 am and I found out the check in counters were long winded. There were no dedicated dedicated counters, except counters r3 to r7 which are multi flights check ins for other south east asian flights (Ie: yangon, krabi, ho chi minh, phuket etc). One can imagine how horrible the queue is with no straight line & people walking in and out of queues as they wish! Hey! Am I in a wet market or something!

To make matters worse, the counters entertained group check ins probably by some tour agents. I noticed 2 persons wearing a tour agents shirt organising check ins for a bunch of tourists. Those in the group who were seen wandering and turn up late were also managed to check in thanks to the 2 tour agents & the "now everyone can fly can fly" airline staffs manning the counters.

Passengers to be like me were stranded as the queue did not move fast enough. Unlucky to me as the clock showed 5.45 am and my flight to hanoi leaves at 6.30 am. After almost 45 minutes queueing I just felt enough is enough and jump the queue and proceeded to the lady at the counter & she informed me to proceed to counter r16 or r17 to meet the officers as counters r3 to r7 could only register check ins one hour before flights time. Pity me, I am being penalised for "now everyone can fly" airline inefficiencies. Leaving me with no choice I approached counter r16 which is also seen haywire, with no proper queue. There were not less than 20 people waiting to be attended to but most look upset and disappointed. None of the staffs at counter r16 seem friendly as most are in avoiding mode. To my dismay the one officer by the name of mr vinod informed the airport system was down and they could'nt register any check ins. I am getting more worried as the clock is showing 5.50 am. After 10 minute wait the system was still down and I again approached the not so friendly mr vinod. He informed that there is nothing much he can do as the system is still not restored & I risked missing the flight to hanoi. I didnt give up and keep on begging. He made a short phone call to his superior I supposed. It is final I am going to miss the hanoi flight. He explained that the procedure do not entertain late check in less than 30 minutes from flight time. The clock is showing 6.05 am. What is 5 minutes. Perhaps this people are trained such way so "now everyone can fly" airline can make more money!

Lesson learned (i'm not sure whether "now everyone can fly" airline will learn!) :
1. You dont have sufficient facilities to handle so many flights - multi destination flights check in counters bogs down the queue system
2. You entertain group check ins by tour groups. So what happens to single or family travellers like me - again bogged down by the sucking queue system
3. No effort or courtesy to the counter officials to announce to hanoi travelers to jump in the queue in order to avoid any miss flight
4. Do you penalise late check ins when your system is down - perhaps it is "now everyone can fly" airline standard procedure to let customers slip off their flights

So dear comrades out there just take note how arrogant some organisation or people can be.

This is not going to stop here, as I will writing to ministry of transport of malaysia, consumer tribunal and some newspaper editor columns to highlight this incidence. It is not the money but in the name of consumer rights!

A razak

I will never forget about this experience in my life. The utterly disgusting services provided by Air Asia Staffs in Bangalore Airport on the [protected].
It took 4hrs for us to check in which means Bangalore time 1pm to 4pm to check in from Bangalore to Kuala Lumpur.
I am Malaysian, there were 7 of us in my family went for a vacation to Bangalore, 2adult 1 child is 1 family, another 2 adult 1 child is 1 more family and 1 adult is the mother of the family ( so total is 7 ).
What happen in the Bangalore Airport on the day we check in our way back to our Country.
This is what happened.
My luggage was 20kg and the charges for this luggage is RM600.00
Our pot was less then 6kg and we were charged RM 170.00
My Brother in laws luggage was charged RM 800.00
Total was RM 1570.00
This was paid even after we bought over 15kg each x 7 = 105kgs but
our total weight of luggage was less than 90kg instead we bought 105kgs .
We Were extremed charged on our luggage on top of that we were shamed infront of so many people by asking us to take out our clothes from our travelling bag transfer to plastic bag and asked us to put in the luggage too, but we insisted to carry our own bags almost every bags were empty.
I dont know how they can count 7kgs total infact the travelling bag itself weight 5 to 6 kgs, and what they expecting us to carry empty bags is it, this is way out ridiculous instead. we are suppost to get 15kg for free and above 15kg should pay fare enough but Air Asia totally sucked our blood by collecting RM1570.00
just for the luggage. We were humiliated by the Air Asia staffs in Bangalore Airport.
This is a very disappointed experience. No wonder Air Asia makes a lot of money by blood sucking people.
At first they charge low rates on flight charges then they suck our blood by taking our money on checking in back to our country.
I will let the whole world know about this matter by Press, Hotmails, Facebook, Star news paper and so on because im very dissapointed with the service provided and the rudeness of the staff in Bangalore Aiport.
Tony Fernandez should look into this matter otherwise he is going to face big problem later part with this kind of attitudes. This is day time smuggling people indeed.
We are not happy in anyway. Our flight is AK212 Air Asia but the ticket were given to us was Air India and all our tags were Air India even our luggages also were on Air India. This is how they are working. My heart is burning instead and im not satisfied at all. Why im writing this complaint. Its for the people to read them and know about Air Asia, and the kind of service they are providing to people.

I took qz 7511 from bali to jkt today
My seat is very end raw today
Come to my surprice
Today the girls make so much noise
Because their friend happen to be there
And he is also the staff, because he wear uniform
His hair is very puncky looks
Pls tell ur staff
Be kind
Be considerate
Try not to talk loudly
Especially if there are other passengers asleep

No reply for refunds after 15 days from air asia.
Sir,
I have mailed airt asia my complaint and also registered my complain on air asias website. After waiting for 9 days for my refund of travelling expenses today I called up air asia call centre of india no.[protected] and I spoke to mr. Mohammad hafiz (Consultant) of your company, he has asked me to mail my complain to new email address and assured me of refunds at the earliest. I hope the matter will be solved within 7 days or else I have to file legal suit against your company in consumer forum. My previous complaint no. Is
Case acknowledgement - cas-154056-1586zg crm:0001118
Enquiry crm:0791100.

I have already attached my air asia ticket and stated my spicejet booking no.

Kindly look into the matter seriously.

Vijay bihani
(Mob)+91 [protected]

From: bihanivijay@hotmail.com
To: plfeedback@airasia.com
Subject: complaint for issue of fake tickets from your website for 6-1-2017 hyd to kll
Date: mon, 17 jan 2017 13:17:36 +0000

Sir,
I had booked my flight tickets to kuala lumpur on 22-05-2017 for flights on 06-01-2017 from hyderabad (Viz. Flight no. Ak224). Booking no. U9nqbi, but I was shocked to find that there was no scheduled departure for the same flight & fake tickets were issued by your company. None of your executives have informed us for any change or cancellation of flights in advance or at arrival, nor there was any of your representative present over the counter of air asia in hyderabad. After fight with the airport authorities they called mr saiyad executive of air asia. After informing him about our adjoining bookings and several request from over fellow passengers who have to catch a flight to australia he asked us to take flight from kolkata and for the same booking he confirmed us that the flight operator air asia will compensate for the flight tickets.
We immediately booked flight tickets to kolkata by spicejet flight no. Sg 871 booking no. U4qtaq for which we paid rs.12496=00.

Being into a service industry, this kind of blunder is unacceptaptable and unprofessional. The amount of mental agony and harassment which we went through because of your mistake i. E to come from ahmedabad to hyderabad to catch a flight spending money for stay in hyderabad and booking for taxis to catch the flight. Again booking a flight to go to kolkata after harrasment at airport for 6 hours, then travelling for 2 and half hours to reach kolkata and to travel from domestic terminus to international terminus to catch flight from kolkata to kualalumpur at 4.35 pm and reach kualalumpur at midnight where we faced problem of travelling to our hotel.

Moreover we had booked our flight from kualalumpur to penang flight no. Ak5354 booking no. Oy4vdg, we paid for skybus at penang 13myr, but there is no skybus available at penang inyternational airport.

We now ask for the compensation for mental agony and entire amount for the money spent for travelling from ahmedabad to hyderabad and hyderabad to kolkata. We need your reply for the above matter immediately, failure to this, we have to take legal action and go to consumer forum. For your reference I have attached the flight tickets with the mail. Kindly look into matter seriously.

Vijay bihani
Mobile - [protected]

I will be flying Air Asia to Singapore from Australia in March, I logged on to their website and into the check my bookings area. My booking # would not open up my account, they have a live chat line, got onto that at 8.10 pm and was put in a queue. The time is now 12.36 am, I'm still waiting for the live chat. While I have been waiting I have tried to Email and have called their customer service line and was on hold for 25 minutes before I hung up, I have had a response to my email saying the matter will be looked into. All I want is to confirm my booking, is it in the system or not?. meanwhile I have just checked the live chat again and I'm still in the queue. I will not use Air Asia again for any of my travel needs, Their customer service is pathetic. Air Asia spend big money here in Australia on advertising, but they spend nothing on after sales service nor do they check to see if their website service is in order. All in all a very poor performance, I would not recommend Air Asia to anyone. From a very unhappy customer, still waiting for the LIVE chat.

My father flew with Air Asia for the 1st time today and being elderly and new to LCCT, my sister requested for the check-in ground staff to assist him with the boarding. They were really obliging and were all smiles on her request. But he was soon misdirected all over and eventually was informed that his slight had flown off early by Air Asia staff no less.

What’s worse. Upon collection of his luggage, a zipper had been pried off while another tampered with. These were all locked in the first place. What an experience with this stupid airlines.

Air Asia may be cheap but it’s useless if it can’t deliver what it overpromises. I now realized that mass may be priced higher, but at the very least it delivers what it says.

I share another experience...that I also never forget in my life!

I book flight ticket from Penang to Macau one year ago, and today(15/03/11) just get to know through a friend that "AirAsia suspense Penang-Macau flight ". As I saw on the AA website that my BOOKING CONFIRMED until today, i didn't see the AIRASIA small notice at bottom! ! No inform by anyone by AA.

31th March have to fly but nobody from AA told us. No phone, no e-mail until today! ! use PREMIER LINE to phone AA and get charge RM150-160, get a stupid answer! ask me refer website, link, notice, we can't do anything! Do you still believe AA? ? Disappointed! !！

Solution given by AA is not going to solve our problems but solve AA problems. They just refund and we need to wait for up to 60days and my friends get the refund after 120days. Another solution is reschedule and need to top up RM600 per person which is about RM3000 for 5 person of us. Do u think this is fair for us that book a flight one year ago?

Kindly advice by everyone...

Let change the airasia slogan... NOW EVERYONE CAN LIES

I did not hate call center, but just wanted to express extreme disappointment at this day, on April 16, 2017 (Saturday) at street job fair in Mid Valley. I has been visited the AIR ASIA booth to ask for the position of Flight Attendance. At that time, the person in charged for flight attendant candidate was MR KHAIRUL ANUAR. He asked all candidates to gather for brief the position of flight attendant in the AIR ASIA. Before starting the briefing, he has asked only me to smile. After I smile, he asked me to smile for the second time to see the condition of my teeth. He said that my teeth are not eligible to apply flight attendant. The word has been issued by him in public before the briefing began. At that time, I felt my dignity was falling and very disappointed. As a professional, he should discuss or tell me the matter just between me and him. He should not be critic of any sensitive criticism for any party in public. I am very disappointed. I hope, AIR ASIA party can make a brilliant act on him so in the future, this will not happen again on the other candidates. In my opinion, this is very important for AIR ASIA to maintain good image and quality.
Thank you.

mnazri@mot.gov.my
or
juhannis@mot.gov.my
send email to these.

sir, my name is heriman b abdullah and i had been fly with airasia yesterday flight no ak 6072 at 14:50 departure and arrive at kota kinabalu about 15:35.i want to complaint about my beg had been opened by your crew?the truth story is, my beg separate with me and they took my beg to kuching with ak6038 then i make a report at missing lugage and your crew says my beg will sent to me at 00:30am but they never call me.at they next morning i call the lugage kepper then she told that my beg is there.then i get my beg.but imy beg had been opened by your crew.i dont know where crew been opened my beg is it at kchg or bki..some my stuff losted.so i want judge here...URGENT.my phone no [protected]..

Its appauling to do the web check-in. The system did not pre-empt us that we need to print the document if we would like to receive confirmation through email until after we have selected the option for email. When we arrived for collection of boarding pass, they would charge us for not printing the confirmation. Its unreasonable and i feel absolutely disgusted.

My self Murali Ramakrishanan On 6th Dec 2017 Lost my baggage while boarding in Air Asia from Kuala lumpur towords Mumbai which includes Valuables, and a PASSPORT too, which has been reported to customs department & Lost laguage dept.which has been told that the baggage is been carried by an Indnosian passenger by Mistake.Following, the Authorised Complaints Excutive of Mumbai conveyed that the baggage will be send soon from Indonesia to Mumbai Airport. still its not Recieved or Rectified. by the Airasian Complaint staff. Its projects the poor customer services of AirAsia .
I would like to know what Air Asia Customer Care services can do for the Customers.
Murali

hi, i am one of the passenger affected by cancellation of X route.
I have received a no-reply email telling me the above news and offer me 3 options but i need to wait for another no time specified email come to me to REALLY sort things out.
I would like to choose option 3 which is book with the other airline with no additional cost but subject to availability.
I have checked with MAS, they have seats available for me, for your info we are 5 people in total.
NOW, when will i expect to receive the 2nd email to sort things out?as i m not afford to call air asia which is RM1.95/min?is that possible by the time i received your email, there are no more seats and i will be forced to choose for option 1 or 2?
I could see that by having a so called option 3(which also published in local newspaper) just a bogus option, to keep the company image.If air aisa is sincere, they will open a line for us to call or maybe allow us to make arrangement asap not ask us to wait without time specified until we have no option left?this is unfair
i hope air asia could do it nicely really honest to your customer.
thank you

I am am in a simliar position and have tried to contact Air Asia 3 time via email. They have not repsonded to my emails. Other than the initial email we have herd nothing.
My feeling is that Air Asia are going to delay for as long as possible because this may be the start of a much bigger financial issue within the company.

I think u got the point, they just try to delay as much as they can and they are well known of delay refunds or maybe they will never come back to us.i have checked with friends, they have the same experience and coz the amount was small so they gave up.
I have made complaint to the Public Complainst Bureau and they accepted my Complainst. They wrote to the air Asia and required 5 working days reply. So maybe u could write to them, the more Complainst they have, they felt the seriousness of this matters maybe can speed things up.

I would like to notice that Zachary Oh Eng Watt the commercial sales manager was company bribes since 2017 together with the staff under him. Hope Air Asia will take action to him and his staff, don't let him continue this adverse events.

I booked a flight to Taiwan from 13-19 Feb 2017. My holiday was married by the fact that:-

1) Three fridge magnets that I bought from Dansui Old Street at NTD150 each were taken from my luggage in the hotel. Unfortunately I only discovered the theft when I arrive back in Malaysia. I stayed at Beauty Star Hotel in Taipei. I believe that the souvenirs were stolen from my room No. 703 by the hotel chambermaid as nothing else was taken from my luggage.

2) I had opted for a Taipei City tour and paid RM328 for a full day tour for two. The price I paid included an extra RM100 for an English-speaking guide. However, we only got a Chinese-speaking van driver and no guide, not even a Chinese -speaking one! In addition to that, we were to visit the Chiang Kai-Shek Memorial Hall but the driver sent us there at 8.30am before the place opened and only gave us 30 minutes outside the hall to take photos. Hence we could not go in. We also did not get to visit the President House and the Chiang Kai-Shek Residence which were part of the tour itinerary. The van driver just waited in his van after he dropped us at all the destinations and claimed there were no parking available!

Given the poor service provided by the tour operator that should have been vetted by you for professionalism, I expect a full refund of my RM100 since I did not get an English-speaking guide, or any guide for that matter!

The last email I received from Shaz, your customer service officer, was dated 09 Mar 2017. I also sent a letter to AirAsia Go Holiday Sdn Bhd but receive no reply either!

Yes, same thing happen to us. We chose for option 3 and we are still waiting for their e-ticket which at first they have promise we have "secured and confirmed" seat fr MAS. Yesterday they emailed us saying the date they "advise" earlier cannot accommodate our request..i taught that is not "advise", it should be "confirmed" right? They even emailed us the confirmed flight no. date and time, now they saying it was an advise? really really pissed!
We emailed them back to chase for the confirmation e-ticket, no reply til now..so all my booked hotel and tour? should i change date? will definitely go to customer complaint if they didnt fulfill their promise.

My partner earlier this month had to start emergency dialysis, for renal failure. Unfortunately we had already booked a ticket to bali for july. I made contact with air asia hoping to actually talk to someone but of course, thinking that was absolutely ridiculous. I called numerous times only to be constantly cut off. I then tried contacting them through the live chat, only to be cut off every time we started a conversation. I have emailed numerous times and constantly get an automated response email from a do not reply email address, no one has bothered to call me, no one answers my specific questions, and now they have blocked me off facebook because I started putting my complaints through their facebook page. The service is atrocious. Our family went to bali in january with air asia, brett and I went to kl last year with air asia and I think that we deserve some customer service. I have asked numerous times through the emails and facebook for someone to call me and no one has. I would never, ever recommend anyone to fly air asia ever, you will regret it for sure.

I have booked a ticket with air asia to be traveled on 16 th november from india to bangkok to and fro in the month of september I had triple vessel block in my heart hence the doctor has advised me not to travel on my health ground I have approached air asia to cancel my ticket and refund my ticket amount air asia has cancelled the ticket and credited the amount in my mail account and sent advice to avail the credit amount by booking a ticket through my user name and password within 4th january 2017 since I am not advised to travel I have booked ticket through my user name and password for my friend on 19.12.13 but the air asia has not credited the credit amount hence I am unable to get refund of my ticket amount. Now I want a solution to get refund of my ticket amount either my demand draft or I should be allowed to book a ticket to my close friends so that I can get the amount from them

I had file a complain regarding about my flight ithenary was not dated on the date it was supposed to be during my purchased. How ever, till now I still did not receive any single feedback about it. This is so irresponsible. The date of my flight will arrived soon which makes me even more frustrated on how Malaysian people are working.

We have had the same experience with their website and they also requested us to pay over 120US$ to change the departure time although we called them within 5mins of having confirmed the flight.
Due to the mistake in the departure time my wife and child were forced to stay in Malaysia overnight which cost us another 50US$.
The next day they flew out to Bandung in Indonesia.
When they arrived in Bandung the trolley had been stolen.
After more than two weeks and having to call them ourselves many times they confirmed the trolley was lost.
They offered to compensate only half the value of our brand new trolley.
Despite having subscribed to an ADDITIONAL insurance provided by Air Asia at aditional cost to cover lost luggages.
Not to mention all the problems caused to my wife who had to carry around three luggages and our kid in her arms for days!
This Airline s the worst ever service support.
When we called them they requested us to call Malaysia giving us unreachable numbers.
Then they asked us to call Thailand despite my wife being actually in Indonesia!
This company is very poorly managed and they have absolutely NO RRESPECT for their customers.
I strongly recommend you NOT TO USE THIS AIRLINE!
Trying to save some $ we ended losing tremendously and suffering serious personal difficulties which NO ONE cared much about.
This AIrline is an OUTRAGE!

Air Asia regularly cancels flight bookings and makes changes to confirmed flight bookings without notice. They have my mobile number and my email address in my profile on their website and they just go ahead and make changes to my confirmed bookings without notification.

The inability of this airline to act in a professional manner disgusts me. I will be flying Scoot out of Sydney to Asia when my Air Asia bookings for 2017 have been used.

Air Asia has competitors and they are reliable.

Not happy with Air Asia after supporting them for many years.

I am writing to complain about a re-fund I was supposed to receive from Air Asia months ago. I was booked to fly to Nepal December 2017, 4 weeks before flying they cancelled my flight (early November 2017)– thus I claimed a re-fund. It is now 4 months later and I am still yet to receive my $1700. I am disgusted at the treatment I have received from Air Asia. It is disgusting. I have called on at least 10 occasions and they continually tell me to wait two weeks. This has gone of now for at least 2 months.

The most infuriating website I have ever been on. Tried to book an in-flight meal outward and return, the site kept adding in a Kit Kat upgrade I did not want and every time I unticked the tick box, I had to restart my booking. After 5 attempts I booked with a competitor airline. No such trouble and I will use this airline in future.

The fare from Sibu to Kuala Lumpur or vice versa during peak period is ridiculous now.