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CB Airlines and Air Travel Air Canada Customer service issue baggage issue racism from the crew
Air Canada

Air Canada review: Customer service issue baggage issue racism from the crew

S
Author of the review
4:38 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Im very disappointed with the service I received from air canada flying back from delhi - rude crew, who didn't bother to answer properly simply with yes or no or just nodding, seems like the gentleman (part of air canada crew) on my flight was super racist towards the indians, ac51 on 21 aug2023. Even if he speaks french - I would have replied by knowing what accent he has but he was just answering by nodding or racist gestures.

I received stale dry food no one ate among 5 of us, I spent 13000 dollars for the tickets but I should have used some other airline instead I could have pleasant experience, the seat for my husband was broken, I have a picture of it, if needed. Each time a crew member was passing with food or drinks it was hitting his chair,

Thirdly, after all these scenarios, there was more harassment - my 5 bags were delayed which I received after 48 hours, all of my stuff was in there that was needed casually by my kids, which I couldnt retrieve because of the delay.

When I called the service I was told that the bags will arrive shortly but poor customer service, people who are paying to aircanada should get a good customer service atleast.

Desired outcome: i would like someone to call me and compensate for my time that got wasted in talking to the customer service for the baggage issues, i was supposed to relax after a 15 hour flight instead i was given a headache .

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Air Canada Category
Air Canada is ranked 12 among 221 companies in the Airlines and Air Travel category
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Most discussed complaints

Unwarranted change in itinerary
3
(opinions to this review)
 Luggage and ticketing
2
(opinions to this review)
 Booking 325KDV Florence to Munich to Montreal
1
(opinions to this review)
 Service
1
(opinions to this review)
 Delay of flight for 5 hourse
1
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