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Air Canada review: Luggage and ticketing 2

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1:05 am EDT
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Was supposed to travel to Air Canada: Ft. Lauderdale to Toronto, Toronto to Frankfurt, Frankfurt to Mumbai. Due to weather, flight delayed by 3 hours in FT. Lauderdale, which led to rerouting: Toronto to Amsterdam, Amsterdam to Mumbai by KLM. Was given business class boarding passes, after rerouting. In Amsterdam, at the Boarding Gate, was told that I have been rerouted on Turkish Airlines to Mumbai, via Istanbul. Turkish Airlines did not have any information about me. My travel agent rebooked me to Mumbai in Amsterdam, to Mumbai via Dubai, which went smooth. I arrived in Mumbai with no luggage. Air Canada has not contacted me at all. Once they dropped the ball in Amsterdam, there has been no communication with me at all. I arrived 3 days ago. Still no luggage. I am 76-year-old single lady travelling. Very irresponsible of Air Canada, to just not contact me, after leaving me high and dry in Amsterdam.

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R. Spencer
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Jun 18, 2024 5:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Being told in Amsterdam that you were rerouted yet again to Turkish Airlines without any information is completely unacceptable.

At your age, you deserve nothing but the utmost respect and care, and Air Canada dropped the ball, leaving you stranded and without your luggage. It’s disgraceful that they haven't contacted you at all since this fiasco. They need to take responsibility for their actions, ensure your luggage is returned immediately, and compensate you for all the trouble they’ve caused.

Make sure your voice is heard. Keep pushing until Air Canada realizes they can’t treat passengers like this. You deserve much better, and it’s time they step up and make things right. Stay strong and don’t let them off the hook.

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Vinaya48
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Jun 18, 2024 8:00 am EDT
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Thanks Mr. Spencer for the support . Still no response from Air Canada nor any response from Emirates who were the Airlines finally landing me in Mumbai.

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    Sep 07, 2024
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