Air Canada
Reviews and Complaints

I checked in my 9 bags at Montreal airport, coming to Sydney on the 29th April with my 3 children. None of our bags are seen or can be located.

My kids have no cloth or food, as I am a student at CBU. Kindly assist locate our bags as my children are hungry and without clothes. File number for tracking: yqyac57127.

The tag numbers are
Ac167763
At356026
At356043
At356048
At356061
At356081
At356072
At356106
At356116

All the bags are black. The Air Canada staff at the drop-off didn't retag the bags but just scan the bags with the existing tags that came with it from Nigeria/Casablanca.

Air canada promised us CAD 500 for the damaged bag on 13th April and confirmed that we will receive the amount in 2 to 4 business days but nothing received till now. several emails were sent but no response. As we are new to canada we had to face a lot of issues due to delay of the baggage.

Your case number is: CAS-5985304-V2P9F9

Damaged Bag AC:[protected]

On April 30th,I was scheduled to fly AC840 at 4.55pm.

I got to the airport about 80 minutes before takeoff and I was told boarding had closed, even though the ticket conditions state that check-in/luggage drop-off ended 45 minutes to take off.

I had checked-in already and only needed to check-in in a 15kg box.

The Air Canada agent told me I could not board.

To whom it may concern. My wife and I flew from Bangkok (flight # (TG676) to Tokyo on March 31/23. When we arrived in Tokyo we were informed that our flight to Vancouver has been cancelled. We were told to go downstairs to a customer service desk and stand in line to be advised what happens next. We stood in line with another large group for over 3 hours to find out we were leaving the next day around 5 PM Tokyo time. We were given a hotel room and some food money and proceeded to the hotel. The extra day on an already long trip was very tiresome, our flight (numberAC010) the next day ended up going to Toronto, then on to Calgary instead of going to Vancouver then Calgary. I missed an important meeting on the day that I was suppose to be in Calgary. Our trip was at least 24 hours longer than it should have been. My wife and myself fly to Thailand and back every year for the last 15 years with Air Canada. We will have to wait and see how Air Canada handles this complaint and see if we will fly with you again. Thanks Jim

Dear Sir/Madam; Re: Expedia flight purchase confirmation - Las Vegas, NV, United States (LAS-Harry Reid Intl.) - Wed, Apr 12 - (Itinerary # [protected])

I asked your rep about vax mandate for usa travel but never got a definitive answer. I did some research and saw that it expired April 10th, so I booked for the 12th. A few days before my flight I learned they were still turning away people until May 11th. In order to avoid being stranded at Vancouver airport I had to cancel, and being 82 years old I was not eligible for insurance. I contacted Expedia and was informed that the bottom line for a credit lay with Air Canada (the airline). Can you try and work out a credit for a future trip. That would be much appreciated. I tried communicating with one of your reps about this, but got rudely brushed off after using AC for almost 60 years.

Thank you,
William Konklin, Penticton, BC
Re: Confirmation: Flight 2M2OTB

I purchased 2 tickets for my nephew and his partner flying from Porto, Portugal to Vancouver, Canada. We used the Air Canada web site and selected the Flex Fare which includes advanced seat selection. We chose AC numbered flights which were to be supplied by Lufthansa. After the purchase we were not able to choose the seats. Instead the message directed us to contact Lufthansa. Lufthansa wanted a considerable fee to select seats. We spoke with both Air Canada and Lufthansa and each pointed to the other for responsibility. Of course the current situation is that the seats can not be selected until a day before the flight.

I believe not honouring the advertised terms is technically fraudulent. If Air Canada can not negotiate advanced seat selection with Lufthansa then they should not offer the Flex Fare for these seats.

I can provide the details of flights and passengers if requested.

So my 18yrs daughter has a 10:30 flight from Toronto to Boston with Air Canada.She pre checked in and paid her check in luggage the night before. She got to the airport at 8:45 got her boarding pass and ready to drop off her bag and got rejected from an agent with the reason “she’s late” ok she dropped off her bag at 8:50am. 1hr40mins before her flight. How is that “late” Air Canada agent is the one who refuse to check in her bag but not responsible for helping her rebook her flight. I called AC customer service, they said the deadline for dropping off bag is 90mins before the flight but my daughter dropping off her bag at 100mins before the flight and they refuse to take it. I try to call AC again and another agent couldn’t do ananything to help. The counter agent refuse to let my daughter speaks to supervisor. Now we end up have to pay $500 to get her another flight home

Flight from hell started from Bathurst to Toronto April 17th @ 11:15
I checked in online, then went to the ticket agent to check in my bag and print my boarding pass.
I was given the wrong boarding pass with someone else name. I went through security, ID was checked, and not one person caught the mistake.

I noticed the wrong name on my boarding pass when the correct person came to sit in the same seat I was assigned and sitting in. I notified the stewardess and all she said was we'll have to fix the manifest and that all was taken care of. Well come to find out it WASN'T TAKEN CARE OF
I boarded my plane in Montreal to Toronto and once landed in Toronto I found out my bag was missing. When my boarding pass was printed with the WRONG name in Bathurst, they also tagged my bag with that other passenger's name. So I opened a file right away about my missing bag. After 2 days of still no news because they were searching for a bag in my name which didn't exist because of wrong tag, my mother tracked it down in Rouyn-Noranda Qc with the baggage receipt I had from the airport in the other passenger's name.

I'm going on 5 days with NO luggage for a 2 hr flight. I'm away working with none of my clothes or items needed for work. I am beyond pissed that my luggage was lost from Bathurst to Toronto.
This was a very serious error made by the ticket agent at the Bathurst airport. And I do believe it breaks very serious safety rules. I would really appreciate some sort of compensation for all the stress and loss of work. I will try going this route to see how it turns out before I decide to take this further.
Thank you

On October 27, 2022 I bought my ticket to Colombia with Air Canada from Ottawa-Toronto – Bogotá-Barranquilla and returning Barranquilla-Bogotá-Montreal-Ottawa.

In my return flight AC657 Barranquilla-Bogotá, I had to pay US$225.00 for my second baggage, even that the right amount for a second baggage is CAN$65.00.

For this reason I’m asking for a refund of US$165.00 for over charges.

My Booking number was 376320

I had the worst experience flying return to Calgary, Alberta from Montreal. I would like to lodge an official complaint and to receive compensation from the Airline.

My initial flight to Calgary via Toronto on April 9th, was cancelled and rescheduled to a later flight.

That rescheduled flight was then cancelled after I had arrived at the airport and checked in my bags. The new flight was via Ottawa instead of Toronto. Having booked business class all the way, I was now booked in a seat at the very back of the small plane, in the last seat where the seat back would not go down and sitting very close to a huge man. (I like the space I get in business class and always travel that way now - I am 78 yrs old).

Upon final arrival in Calgary, my checked luggage never arrived and I spent the night at a Hotel in Banff with not even a toothbrush and toothpaste. Zero luggage. I was not even given a courtesy toiletry kit. I had to purchase a toothbrush and toothpaste and my sister who I met in Calgary, lent me her nightdress.

My luggage which included a small suitcase plus skis and ski boot bag, finally was delivered to the Hotel where I was staying at Sunshine Ski resort, the next morning.

On the return flight on April 12th my flights were correct and I was in business class as booked. However, on arrival in Montreal late at night, my luggage never came through (I had only checked my ski and boot bag this time, and brought my carry-on suitcase on the plane with me). The Air Canada desk told me the missing luggage would be delivered to my home the next morning. I was very late leaving the airport after dealing with all of this and only arrived home around midnight. True my missing luggage did arrive the next morning.

The whole trip was a complete fiasco and totally stressful. I would expect a full refund from Air Canada for this whole experience.

I am not able to upload documents to this email as I do no know who to do this.

My name is Nahid Hamidizadeh

I was a passenger with flight AC 564 going to SFO (San Fransisco) on December 13, 2022 at 9:35 AM.

My return flight was AC 571 on December 20,2022 at 16:45. This flight was cancelled due to severe weather condition in Vancouver BC. I learned about this at SFO airport after getting my boarding pass with no further instruction. I had to get back to the city and wait for 4days and still no words from AIR Canada. My son managed to get a one-way flight to Vancouver on AC 567 for more than 50K points so I got home on December 24,2022. If there was such an availability why I was not notified by Air Canada. I am extremely disappointed for not being communicated with until now. I demand for following compensations:

- Reverse of the points and further payments to my son.

- Accommodation cost for 4 days in San Fransisco amounting in USD 525.

- food and meals for 4 days USD 200.

- Airport transportation back and forth USD130.

- All troubles I had to go through till reaching home ?

On April 6th, I (IppolitaTina Tossavainen n Linda Leonard) our return flight supposed to leave at 16:40 p.m. I received a notification at 1:30 p.m stating our flight was delayed due to earlier technical issues. Stay tuned. We were already at the airport. New depart time is 20:30 p.m. We received another delay now its leaving at 21:10 p.m. We wasted an entire day at the airport not knowing if we were going to get home. The AC staff did not provided any reason for delays except earlier flight caused delays. We started to enter the plane at 21:13 which is also delays and we left half hour later. We arrived in Toronto at 24:25. not only did my ride cancel I needed to take a taxi home. Since I arrived home at 1:30 a.m I had to cancel my Good Friday family plans because I was mentally and physically exhausted of the delays and could not sleep. I am requesting some compensation for this inconvenience for my friend n I since not one day was wasted but the following day as well.

I arrived in Montreal from San Jose Costa Rica around 6 pm on 4/6/23. I had arranged for a wheelchair assistance due to my heart condition and being 80 years old and carrying an onboard animal. There appeared to be no one there. I spotted an employee as I exited, no visible id. I asked her if she was there to assist with wheelchair as I spotted one over in the corner. She hesitated and then said yes, asked me my name. She said she had to make sure everyone was off the plane before she could take me and suggested I go up the escalator and get a cart. She suggested this several times.After all the people left the plane I asked if we could leave then and she said she had to go downstairs and I should wait. I told her in the presence of some stewerds that I had no confidence she would return. So I set off to walk it, carrying my animal, waiting through customs, ending up at baggage with shortness of breath. I didn't die. Thank you

Flight details: AC034 SYD->YVR on Sunday March 12.

My reference: 3N6V8G

On Friday, March 10 at 10:26PM EDT (12:26PM on Saturday March 11 in Sydney Australia, where the flight was to originate) I received an email from Air Canada indicating that the flight departure would be delayed until 12:40 pm local time, and arrival time at YVR was delayed until 09:05 local time.

Then on Saturday March 11 at 16:49 EDT (7:49 am on Sunday March 12 in Sydney) I received an email from [protected]@AirCanada.ca indicating that the flight had been cancelled ("We're sorry, AC34 from Sydney to Vancouver is cancelled. This change also affects any customers you are travelling with on this booking.")

I read the email at 08:30, as we were about to depart for the airport. Based on this email, we cancelled the trip to the airport, and I called Air Canada immediately to get an update and to book a replacement flight. I waited about 50 minutes on hold before speaking with an Air Canada reporesentative, who had no further information. Her advice: "Wait until you get a further email notification from Air Canada".

The next email notification I got was at 20:19 EDT (11:19 am Sydney time) telling me that my flight was boarding! I immediately went to the airport, but of course the flight was long gone by the time I got there. It took me about 45 minutes to find the Air Canada office at SYD (because, of course, by then, there was no "Air Canada counter" that was open. Apparently, the cancellation email was a computer glitch; one of the pilots fell ill on the flight TO Sydney, which would have required a midpoint stop in the flight (in Honolulu) with a corresponding stop on the return to Vancouver for our flight 034. Apparently the Captain was able to get special dispensation from Transport Canada to continue the flight to Sydney without a stop, therefore the unscheduled stop at HNL on our return flight to YVR was also cancelled. THAT is was triggered the cancellation email to go out.

I was booked on a flight the following day. However, as a result of being delayed a day (due to Air Canada's computer error, not because of any weather or other factors), I lost a day's work. Fortunately I had no additional costs in Sydney since I was staying with my daughter. I'm an IT Consultant, and my standard billing rate is $160 per hour. I therefore lost $1,280 in revenue due to your computer glitch which "Cancelled" our flight.

On my original Sunday booking, I was seated at a Window in Business class, something that I always try to book - especially on long (14 1/2 hour) flights. Because of the delay to the following day, I was seated in the middle of the plane, something which is much less comfortable for me.

On March 12-2023 my wife and I travelled to Miami from Toronto on 1202 flight scheduled to leave at 1210pm. My seat # 24B. My wife was in 24A.

The young lady checking us in although she was very polite, seemed to be very new as she was somewhat confused as to how to check in my scooter. I have travelled for years with this same model scooter. I explained to her that I ride it through customs, and then to the boarding station where I would ride it to the airplane door and dismantle the unit into two separate parts weighing no more than 64 pounds in total including the dry cell non spillable battery, The Battery would be carried on board as it was detachable and in a protective tray.

I told her several times that this scooter was to be brought up to the door of the plane when it landed so that we could go on with our business, and to please make sure that happens as in the past it has ended up on the luggage ramp which isn't good as it could be damaged...

Also, it's very important that it is brought to the door... I bought this scooter ($4,000.00) to aid me to get out of the airport quicker and more conveniently rather than put on hold waiting for wheel chair assistance which takes so long as so many people use it.

Sadly, after all of this, my scooter ended up on the luggage pickup ramp again. I don't understand why this happened after all the discussion we had with your agent...

Please inform your people again, that this scooter acts as my legs and the same for others...to be inconvenienced in this way shouldn't happen.

Just so you know , my flight home on March. 23-2023 with Air Canada flight 1201, was no problem... my scooter was in the right place when I Landed.

Sincerely

Leonardus C Van Lubeek

My wife and I were due to fly from Vancouver to Ottawa on flights AC304 and AC8013 on Tuesday 28th of March 2023. The flight was a complete disaster mainly due to the incompetence of Air Canada and complete disregard of customer service.

The flight was delayed due to the deicing of the plane. The plane was free of ice. There was wet snow on the plane that could be seen sliding off as we waited to board. snow could have been cleared from the flying surfaces with an air hose. Air Canada had allowed 45 minutes to make the connection on Montreal. This meant that a slight delay would mean a missed connection in Montreal.

When we landed in Montreal we were informed that the ramp was frozen and therefore could only be operated by airport technicians. We were also informed that ramps had been found to be frozen throughout the day. In spite of knowing this Air Canada did not have the wit to check the allotted ramp before are plane landed. clearing the ramp incurred a significant delay that Air Canada could have avoided.

Before the discovery of the frozen ramp an announcement was made to the effect that new flights were being booked for passengers who had missed their connections. We later discovered that this was a lie. I have previously experienced Air Canada making false statements to delay the discovery of the real situation. At this time passengers who did not have connections were requested to remain seated while passengers with connections were allowed to leave the plane. It was over an hour later that the ramp was freed and passengers could exit the plane. It was typical of Air Canada that the request for passengers without connections was not repeated at all and certainly not frequently. When we were finally able to shuffle forward only the passengers in front of us who remained seated were the passengers in need of assistance. The air crew remained seated nearby completely oblivious to the fact that whatever chance we had to make our connection was being negated by the incompetence of Air Canada.

We were asked to go to the service desk near the ramp exit to check on connection flights. We waited there without any help before being told to go to the check in desk. My wife noticed that our connection flight had been cancelled. From the initial fake announcement on the plane we finally spoke to somebody to find that we would be only to fly to Ottawa the following day using flights to Toronto And Ottawa. Air Canada refused to book a hotel for our overnight delay. I understand that updates should be provided every 30 minutes when there is a flight delay not every 3 hours. No explanation was made as to why our connection was cancelled. The Hotel cost $558.12

We finally arrived in Ottawa after a delay of over 12 hours.

Whatever chance we had of making our connection in Montreal was completely eliminated by the incompetence of Air Canada. I expect Air Canada to obfuscate the details of why are connection was cancelled and why the promise of booking connection flight why we waited on the plane was not kept.

Nov 22- Dec 4th - Lost baggage, ruined honeymoon, lost medication, injury, stress, inability to enjoy our honeymoon to the full extent. We followed all processes as instructed by Air Canada and we have yet to receive any of our money back for the 2 lost bags, we have not heard from any manager. We repeatedly call and email Air Canada and we have not had no result and no call back from any Air Canada representative. We spent $8,998.00 Cad on this "Nightmare Honeymoon Package" plus $971.75 USD in gift shop purchases to replace some of the items we did not have due to lost baggage.

We are outraged and disgusted with how such a large corporation and its employees have treated us, lied to us and inconvenienced us not only during our honeymoon trip which ended up being a nightmare more than anything. But also the amount of time we have spent on phone calls and emails with no result since we originally claimed of our bags lost in Turks and Caicos upon landing on Nov 28, 2022. It has been almost 4 months and no result.

Flight AC 1322 (Confirmation 3CPSL7) to Provo- Turks and Caicos, scheduled to leave YYZ at 9:40 a.m. left shortly after 2:15 with a number of gate changes (felt like we were being herded) (almost 5 hour delay). Got in plane and delayed because they needed to change crew. We missed our connecting flight to Grand Turks from Provo. cost us one night reservation at GT.

Took flight over next morning (no extra costs fortunately).(not claiming)

Stayed with my wife's sister on the island (not claiming).

I filled our the claim for with AC. AC response was that it was an unscheduled delay and will not compensate my wife and I.

This is not a reasonable response as the issue as the maintenance should have been "scheduled" as it took almost 5 hours to repair. this is signifcant. It is very convenient for AC to say that it is not a "scheduled" maintenance issue.

We are humbly requesting a credit as if it is a "scheduled" maintenance issue.

My wife and I were scheduled to return from Sydney on Sun Mar 12 @ 11;35 AM arriving in Toronto after stop in Vancouver, at 19:10 Sunday evening Toronto time.
Our first flight Sydney to Vancouver was scheduled from 11:35., arriving Toronto at 19;10 Sunday.
1. Flight to Vancouover delayed about one hour,
We got messaages that AC34 was cancelled. looking for solutions.
Then a second message said it was boarding.
Net result - an hour late.
2. Then our flight to Toronto was delayed from 1 pm to 2 pm to 3 pm
3 Eventually we we put on Ac AC196 to Toronto, 8167 to Victoria and then AC196 to Toronto, arriving 6:30 AM Monday after 12 hours in Vancouver airport.
We would like proper compensation for the excessive, repeated delays.

I have been a member of Aeroplan since 1980's. My # [protected]. Recently my password stopped working although I am not aware of having changing it. I need to recover the password. However, I have recently moved and my Rogers email is no longer working. During the password recovery process I am told that a security code was sent to my Rogers email. Since I do not have access to that email any more, I can not get the security code. I have attempted several times to call the service number and spent hours waiting to be connected. Always unsuccessfully. I need the email in my profile to be changed to my new email "[protected]@gmail.com" or talk to an agent to arrange for the recovery.