Air Canada
Reviews and Complaints

On my flight AC156 Calgary to Toronto on Oct.29,2021 besides the delay in Calgary the flight attendant giving the announcement was very rude and disrespectful to us passengers telling us how we should be putting our masks at all times really diminishing our values as a customer who pay her salary totally unacceptable, on arrival in Toronto my flight to Cancun was cancelled and after more than two hours waiting at the customer service begging for a way to fly out to Cancun the same day because of all the arrangements in Cancun. I was made to fly through Houston to Cancun, by the time I arrived it was more than 8 hours later than my expected arrival which I had no time to inform the car rental and hotel reservation that I made to keep my reservations and all my plans through our my stay in Mexico was messed up. all the trip to the Island I was supposed to take with a ferry and so on. And my car rental was no show so I had to pay four times more than what I had paid for two weeks rental and and paid hotel accomodation because of no show due to the cancellation of my flight and not having my luggage with me, I had to stay in Cancun an extra night in a hotel even though I was charged already for my stay at the island that was planned and as days went by my car rental charges got tripled and quadrupled during my six week stay in Mexico all because of the cancellation of my original flight that destroyed all the plans that were in place. So beyond the very poor customer service in the flight that started it and at the Toronto airport followed , it caused me endless stress and lack of sleep for 24 hrs non stop not getting a chance to eat or even use the washroom because I had to fight for my flight to Cancun and unacceptable amount of money that I did not plan for to spend for my car rental and accommodation made my long planned holiday awful and very expensive beyond my budgeted plan.

Date: Saturday March 5th flight number 982. We purchased the package directly with A/C vacations and clicked on private pick up from the airport which was included in our final payment. When we arrived we were told no were on a bus. So rather than get into a major, disagreeable discussion we just got in a cab which did cost us and additional $45.00 US $'s to get to our hotel.

We would like compensation for the $61 per person and the $45 to get to the airport.

Thank you in advance for addressing this issues on our behalf.

Regards, Nancy E

March 9, 2022

Mr & Mrs Canjura. Acosta

446 Morley Ave

Winnipeg. MB

R3L 0Y9

To Air Canada Customer Care,

We are sending you this letter of complaint due to the number encounters we have experienced along the way of our travels from Winnipeg, MB to El Salvador AC262 from Winnipeg to Toronto December 30th, 2021. The situation started in Winnipeg, MB. My husband and I were boarding the plane at 6:45am to fly to Toronto, ON and while waiting on the air craft, the plane has some technical difficulties trying to take off. In the meantime, agents were trying to find alternative flights for everyone due to the air craft technical difficulties and assuring all passengers could get to their connecting flights.

When we were speaking with the agent about our flight because we had a connecting flight to El Salvador from Toronto. When speaking to her she kept expressing that they could send my husband and I to the USA and take a flight in the USA to get to El Salvador. I had express to the agent that would not be best suited to us since we did not have the PCR test that was required to enter USA at the time of travel and that also I did not have my Visa to enter into the USA. We then had finally arrived in Toronto, ON at 4pm and missed our connecting flight and that also there was no more flights heading out to El Salvador that day so therefore we had to stay the night in Toronto, ON and hoping to get a flight from Toronto, ON to El Salvador the following day.

While figuring out ways to get to El Salvador through an agent at the Toronto airport they kept suggesting that my husband and I should go through USA to continue our travels when they were not listening to my situation. I expressed that because my husband and I did not have proper PCR test for the states ruling and that I did not have a Visa for entering into USA. Nothing further was done or us and told us we would have to basically deal with the rest of this situation ourselves and to top it off with the mix of all of this ticket situation, our luggage's were nowhere to be found as well.

On December 31, 2021 in the morning, I called Air Canada to see what they could do for me and my husband, due to the number of encounters we had already dealt with and the lady on the phone they informed us that we missed our flight and that there was nothing else for them Todo of us. We then had called Avianca where we had purchased our tickets and then informed us that Air Canada is accountable for further actions to helping us and that they needed to save two seats for my husband and I. I had Air Canada on one cellphone call and Avianca on another cellphone call to get this sorted out when I felt this was not needed as a customer.

My husband and I then headed to the airport after dealing with these phone calls and keep in mind that we are also in yesterday clothing with our bags nowhere to be found, we then informed to go wait in line to speak to someone again for our tickets get out of Toronto, ON to get to El Salvador. finally got to Air Canada counter and the issue still continues about these tickets and then said, we had to rush over to Avianca because the plane was already boarding. So of course, my husband and I rushed over and we did make our flight.

I understand as a customer that a problem can accrue, what I did not appreciate was customer service that was given to me. We had technically missed a day worth, we also had family members that were picking us up at the airport in El Salvador and their commute takes 2.5 hrs to get to the airport and which also interrupted their plans as well because they stayed in town instead of driving back and forth. We both feel that we should be compensated as we ended up losing a day, and expenses of our travels. Should you have any questions regarding our trip please do not hesitate to contact us at [protected].

Stay safe,

Sincerely.

Elizabeth and Gilberto Canjura Acosta

446 Morley Ave

Winnipeg, MB R3L OY9

On Friday, February 18 we arrived at the airport at 6:30 AM to travel for a week's vacation in Jamaica, (flight AC982), and immediately learned that our departure was delayed from 8:45 to 10:30. There were extremely long and slow security lines, made it to the gate at 8:45. After that we were told there would be a further delay due to ice in front of the hangar, and they couldn’t get the plane out. By 12:20 PM the plane was at the gate, and we were all told to board quickly or the flight crew would have to be sent home. Within 5 minutes they announced that the flight crew had been sent home and they were calling another crew. We were each given $20 meal vouchers and access to a beverage cart that had pretzels and room temperature soft drinks. There were further delays, and we finally left at 4PM, (7:15 late). Due to the delay, we had to buy breakfast and lunch at the airport instead of arriving at our all-inclusive resort for a late lunch and supper that was included in our vacation package.

Most flights were not delayed that morning, so citing weather as the cause of a 7+ hour delay is incorrect.  The initial delay to 10:30 may have well been due to weather, but not the balance.

On Feb.21st/2022 to Feb.28th/2022 my sisters and I booked an all-inclusive package deal with Expedia and the airline we took that was partnered with them was AirCanada. The same day of our flight Feb.20th/2022 at midnight was our flight going into the 21st I checked my email and saw that an employee working at AirCanada cancelled our flight without my permission also stating in the policy they cannot make choices on MY flight without MY permission but they still did without my knowledge or talking to me about it. Changed my sister and mines flight WITHOUT MY KNOWLEDGE and booked a flight for the next day making me lose a day within our package deal because they was something wrong with one of our connecting flight aircraft which is not my problem whatsoever. THE SAME day I was suppose to be going on my trip AirCanada had my sister and I stressed because we did not want to lose a day with all the money we put towards this trip and they did not have a right to decide that for me on my behalf because they did not put money towards the trip itself. This is a whole airline you couldn't put me on another flight the same day? So I went back and forth with them the same day I was supposedly about to leave and can I just say I would've not even known until I looked at my email the same following day I was suppose to be leaving the country. Most of the AirCanada staff didn't even seem to care or try and solve the problem their employee made. Each employee was telling us different things they didn't even know what they were talking about. We ended up being told by one of the employees talk to Expedia see if they can change your package deal with the hotel and we will gladly change your flight since it was their fault. So after the long hassle we did and WE ended up paying for another day which was super unfair because it was our fault to begin with. When we thought we had this situation figured out AirCanada changed our flight to leaving on Feb.22nd/2022 to coming back to Edmonton March 2nd/2022 so we had a layover in Montreal for almost a day and they say they couldn't accommodate us because it's their policy for "covid"

such BS. It's also your policy not to touch someones flight without their permission and knowledge but whatever is beneficial to AirCanada right? I never want to ever travel with this airline again because the lack of respect I received was crazy for something that was YOUR doing. Most of the staff were very ignorant and racist. Some other staff members we talked to were very understanding and were telling us THEIR own managers didn't even want to touch our case file because it was their own employees fault. LIKE HUH? what kind of managers don't even care about keeping their customers happy and fixing a problem that was their own employees to begin with? We have the emails and took down every employees name so you will definitely be hearing for us if this issue is not solved. Train your staff better so this problem doesn't happen again. I will never be using this airline and I forsure will be letting long term customers with you know the reason why so something like this could never happen AGAIN. I will continue to shed light on this terrible airline. This will not be the last time you will be hearing from my sisters and I. SCREW YOU! I hate this racist [censored] airline with my whole heart. Go look at my case file ONE of YOUR own employees said you owe us a refund and how she was so sorry on your part not good enough after the ignorant / racist we had to deal with.

We border a flight from Calgary with 5 pax but we only took 2 x hand luggage one was a child’s day sack and the other a small daysack. Our booking was for children aged 13,16 and 17 years old and 2x adapts. We were told on the flight to the uk to put our bags under the seat as we needed to make room for others with larger luggage. This then made us not have room at our feet so that others who had larger luggage could have space, even though we paid the same amount ;actually more as their was 5 of us. To add insult on our flight back today as I am sat on the flight the same thing happens! It’s a 9 hour flight! From London to Vancouver 2.30 depart and yet again overdosed luggage is taking up all the room and we yet again have to put our bags under our feet. This is not fair why should we suffer?

This purchase protection program is not as advertised. The program states that a full refund is provided. It is fair to assume that the full cost of the vacation would be refunded upon cancellation, but this is not so. Air Canada Vacations does not return Aeroplan points redeemed. This is not a full refund. The CareFlexPlus program is supposed to provide peace of mind, not deceptive terms that are contrary to the concept of a full refund.

I am requesting that my Aeroplan points be returned as expected with the protection of a full refund.

This is our 4th Complaint regarding this mater with no response. We arrived at PV AC priority checkin Feb 20/2022. After 1 1/2 hours of embarrassing, intimidating, humiliating & disrespectful treatment we were continually told we were not on the manifest for Flight AC971. Our confirmed Business class seats were not available. We asked for a manager. When she arrived she restated their position and said we would need to pay for new seats and nothing available until Feb 27/2022. This was not acceptable to us & the manager made a phone call. After further discussion on the phone she offered 2 economy seats if we paid for them. Not acceptable as we already paid for seats. The manager finally stated we could have the seats & deal with the costs later. We agreed to take the seats.

We do not understand why Air Canada will not deal with this matter as we paid upfront for Business Class seats for round trip Vancouver and back from Puerto Vallarta. Our great 3 week vacation was totally unhinged by this serious error made by Air Canada. You need to deal with this because we are not going away.

HI Sir/Madam,

I bought a ticket on February 28, 2022 going back to the philippines for a family emergency because my father is in a critical condition. I have a stop over at incheon korea on march 2. When I arrived there, they didn't let me go through because I only have rapid test result instead of PCR test. I asked them that I am willing to do PCR there but they said I can't do it there. they hold me there for 2 days and 2 nights in the airport without offering me any water or food. I asked them when can I go home coz my father's heartbeat is getting lower and lower but they just keep on telling me to wait coz they are waiting for the response from the Philippines which is in the end they didn't let me. I was begging to them to let me go coz my father needs me and I can't afford to buy another ticket going homecoz I am the one who shoulders everything in the philippines instead they sent me back to Canada and I just arrived today at around 5pm toronto time. I am so so sad about this experience coz I still want to see my father alive and to take good care of him and to show and let him feel that he is loved. They said that Air Canada doesn't supposed to let me in without the PCR test results to avoid that situition. Sir/Madam, I'm asking for your consideration of replacing my ticket going back home and forth to be with my father coz I don't have money to buy another one.

Air Canada has changed three of my flights within the last 2 days to flights that are impossible to make. I had a flight from Ottawa to Vancouver and then Vancouver to Smithers. They changed it to from Ottawa to Toronto, then to Vancouver, arriving at 12:11p.m. The flight to Smithers was leaving at 9:50 a, m, so totally impossible to make. The next day they changed my flight from Smithers to Vancouver and then Vancouver to Toronto, which again was 2 hours before I arrive in Vancouver. Today they changed my flight from Ottawa to Montreal to Denver and then to Rapid City. They changed it so the flight from Denver to Rapid City left 2 hours before I landed in Denver.

What is going on?

If you can't do better than this, you better get out of the air flight business...

I demand some kind of satisfaction. Please phone me with an explanation and what you are going to do about this.

Hello,

I was travelling on Feb.27, 2022 from Edmonton to Budapest - booking numbers ODOY59. My journey was interrupted in Montreal due to a delay of my Edmonton - Montreal flight. When I picked up my luggages in Montreal one of my luggage (Duffel bag) was seriously damaged - one of the wheals was destroyed. I went to do a complain in Montreal, but they insisted that I must file the complain at my final destination - Budapest. When I arrived to Budapest on Match 1, 2022, at 2 pm there was no Air Canada office to be able to make the complain.

Looking forward for you reply,

Andrea Kiss - email: [protected]@gmail.com

Richard Widmer/Joseph William Paul Pepin Booking 30593Q. This is our third filing of this complaint. After 1 1/2 hours at your priority desk at PV airport we were advised we were not on the manifest for Flight AC971. We were embarrased, degraded and frustrated. Obviously you don't care about our concerns so we will be turning this over to Canadian Transport Agency and Global Media to get satisfaction.

This flight was to depart at 3 pm SJD time. And arrive in Toronto at 9:35 pm.

I have received that day. 30 notifications advising of delays. We finally were on the plane and the plan took off at 6:45 pm. We then landed in Toronto and waited to de plan as there was not a space for us to pull into. After 40 minutes

We got off the plane. Then had to go to customs then we’re pulled for a random additional PCR test. Then we proceeded to get our bags. Which by the time we got our bags from baggage as it as well was delayed - it was 3:00 am on Feb 20

We were originally to connect with Robert q as this was booked and paid weeks ago to havethem pick us up the 19 th at 11:30 pm. Based on our arrival time when flight booked was 9:35 pm on the 19 th

Obviously we missed this as we were still in the air.

We therefore had to wait in the airport from 3:30 am to 8 am when Robert q had another bus coming into Toronto airport for pick ups. It was very unpleasant sitting in an airport overnight for almost 5 hrs. Uncomfortable especially since we are seniors. feel there Shd be compensation for the inconvenience and discomfort this flight has caused us. I must say we flew Delta down on Jan 7. And had a great no problem trip. Similar to the past Air Canada flights that we have had . Also through the confusion on these delays and suddenly when we were told we had a gate to go to. And could board I forgot to ask the attendant to load my aeroplan # so we could get our points. They are Donna Bellefleur. [protected]. An Ronald Bellefleur [protected]. Please load these so we can get them for this flight. Appreciate your review on this matter Regards. Donna and Ron Bellefleur. Phone [protected]. [protected]@gmail.com. I wish I would have taken pictures of this but I didn’t

My flight from Montreal to Toronto went good. It was delayed a little because the plane never had proper staffing. That’s OK. Delays happen

I arrived in Toronto, was at Gate 9 to board to complete the last leg of my flight. When I went through the ticket was invalid. Was told my luggage wasn’t off the plane from Montreal. There were other people on the same flights as me that made that trip also, no delay.

I was told there was nothing they can do, 24 hour delay. They sent me to a hotel, there were empty seats on this plane.

I want to know the reason why I was kicked off the flight. Why I had to use my own credit card to book the room. Why I was only given $40 for 4 meals?

I want someone to call me and explain why I was removed from the flight, and why no one told me of this delay so I could make alternate plans to get home

The lady at the service desk was cold, offered no explanation, and pushed me along when given the vouchers.

Very very unprofessional

I will Never fly with air canada again such a joke flights got cancelled because of covid we were given travel credit and we were told we can use it whenever we want now im booking a flight they said i has to use it by feb 2020. wasted my time talking to thi guy who just kept me on hold to get rid of me. I tryied to book a flight in december 2020 and was told the refund was processed yet. NOW Im trying to book a flight and i cant ye are a buch of scum bags never flying with ye again

Good day, I travelled from St. John's, NL to Happy Valley Goose Bay, NL on Monday, February 14th, 2022. My flight was supposed to leave at 220pm, but it was delayed until 310pm. I was not notified by email or by phone about my delay and under the Air Passenger Protection Regulations, I was supposed to be notified of this delay. Therefore, I am entitled to compensation under the regulations for a failure to communicate the delay with me in the modes I opted to be communicated with in any changes or delay in my flight. Thank you and I look forward to your response. Reference: 46J GG5, name Elizabeth Zarpa

2022-Feb-11

I am disgusted to have to viewed your latest ad concerning Valentines Day.

It shows homosexuals, disgusting, disgusting.

99 percent of us are normal, why do you have to show homosexuals?

Disgusted,

Larry Bergholz

Dear Aircanada, my flight AC 108 from Vancouver to Toronto on Dec 30, at 9:00 took off at 14.30, with 5.30 hours delay. The following is my full trip details:

Confirmation number 2N9DZ5

flight #1

Vancouver to Toronto AC 108

Dec 30, 9:00 AM - 4:21 PM

flight #2

Toronto to Dublin AC 800

Dec 30, 8:50 PM - Dec 31, 8:20 AM

flight #3

Dublin to Lanzarote EI 778 Air Lingus 778

Dec 31, 1:10 PM - 5:30 PM

As a consequence of flight #1 delay I missed the connection in Toronto where I had to stay overnight. The following day, Dec 31st I spent new years eve flying over the Atlantic, rerouted to FRK, reaching my destination on January 1st, one day later.

Since during the 5 hours between flights in Dublin I was planning to exit the airport, in Vancouver before departure I spent 158.45cad for an unnecessary Covid test for which I ask for refund (see attached file "invoice-1307832.png" cad 156.45).

I also ask for refund for 1 night hotel room that I missed at destination in Spain. At the time of hotel checkout I asked a receipt for just one night. Please see attached file IMG_[protected]_100414.jpg eur 45.52 (cad 68.28)

Thank you

Massimo Ostrouska

via Baiamonti 28

34145 Trieste

Italy

i logged a complaint about being denied boarding last week and still have not heard anything back yet . i feel as though i am being ignored . in my profile says i am from united states , that is incorrect . i am from st martins new brunswick canada. hope to hear from you very soon. thanks

the date of the denial is january 19th out of the saint john airport. it was completely the airports fault, as i had all my paper work and documents in order. they told me i would not be aloud to board the flight. i left made some calls and found i was correct and denied boarding for no reason. this has to do with a negative pcr test for trip to cuba. went back to the airport were i was told they made the mistake but there were no more flights that day and had to come back next day to take flights with very long lay overs. this cost me time ,money and a lot of stress. according to your website and the canadian transportation agency whom i have already been in contact with i am entitled to a monetary settlement please contact me very soon

[protected]@rogers.com

[protected]

hi my name is randall keith barton, on january 19th my wife mary lynn barton and myself where denied boarding of flight ac8493 at 4:30 am . the flight was going to toronto and we where getting a connecting flight to cayo coco cuba. the reason for being denied boarding was that we did not have a negative pcr test with in the past 72 hours. we explained to the air canada employee that a pcr test was not required to go to cuba. she said it was and then asked another employee if a pcr test was required to go to cuba and she said absolutely we needed a pcr test to go to cuba because she was from cuba and know what she was talking about. they then proceeded to tell us that there was no way we where boarding the flight today. so we left the airport feeling upset because we lost our vacation.my wife cried all the way home which is a 35 minute drive. when i got home i went on line to research about the need of a pcr test to go to cuba. i could not find anywhere that it said we needed a pcr test. so i waited until redtag vacations opened and called them and they confirmed the same thing ,no test needed. so i called cuban tourism and they confirmed same thing, no test needed. went back to the airport and asked to speak to a supervisor. the supervisor admitted they had made a mistake. as there was no more flights leaving that day we would have wait until the next day. we eventually got to take our vacation but were 2 days late leaving and the only flight they could find for us coming back had a very long layover and we would need to stay in a hotel in montreal over night. so we where 3 days late coming back from holidays , which meant 3 more days missed of work. this was a stressful vacation thanks to everything we had to go throught. i believe we are entitled to some form of compensation.

please feel free to contact me at

[protected]@rogers.com

[protected]

thank you, i look forward to hearing from you