Air Canada
Reviews and Complaints

I have used AirCanada twice yearly for. over 10 years and now at 86 years old I had made reservations to go from Orlando to Toronto in March 0f 2022. My Doctor (Dr. Rotman. Sebring Fl insisted that I stay beyond flight date so I was forced to cancel. MY payment was already recorded and a refund was NOT made. I tried to get my bank to stop payment to no avail. Now it is time to plan trips with someone else unless a refund can be received

On July 6 2022, I had a ticket to flying home to Moncton from Toronto.

On July 5,202, my sister and I tried to get my boarding pass.

The website said I was on standby. Why? I had a ticket.

My sister tried to get some info but to no avail. The message on the phone said it would be a while for an answer. It was suppertime and our call came in the next day mid morning.

We were up all night worrying about me not getting on the flight, so my sister upgrades me to first class. Bam! I have a seat.

I want my sister to be refunded the $175.00 she spent to upgrade me as well as the money she spent on the luggage she paid for when I was on stand by.

This is not right.

I needed to get home and we were forced to pay another $200 for that to happen.

Air Canada sent me an email it says my flight was on July 21st at 12:15 AM which is supposed to be the next day in the afternoon which is (PM) not (AM) so I asked one of the ladies who are working at the airport she told me your flight is tomorrow, not today and I showed her the email and she said to me that air Canada had made a mistake about the PM and AM and it's their fault and we were confused about the time, so we ended up going to hotel which is cost us $1000 a night, we had no choice cuz we have babes and we couldn't stay at the airport for almost 22 hours. also, we spent a lot of money on food and drinks and on taxis. These were the worst days ever.

we are disappointing, this is the last time to book with Air Canada also this is not the first time we have had an issue with it.

Also, my stroller is missing with the car seats and they told me, will send it to your house in 24 hours it's been almost 5 days and I didn't get it yet and I can't go anywhere because I have no stroller and no car seats this is unfair and unacceptable. Air Canada needs to fix this. I'm requesting a refund of my money.

I am writing to request that Air Canada compensate me in the amount of 2500$ USD for damages occasioned as a result of the delay of our checked baggage, and to refund me the tickets fees as a compensation for all the damages that it occurred to our trip in accordance with Article 19 of the Montreal Convention

1. On June 20,2022 I flew from Montreal to Cancun on flights AC1882. I checked in 3 piece(s) of baggage, and a walker bearing baggage tag number AC641893, AC642341, AC641884,AC641890

2. Upon arrival at Cancun Airport , my checked baggage bearing tag numbers AC641893 did not arrive with me. A baggage irregularity report was completed at Cancun Airport , and assigned reference number CUNAC18464.

3. My checked baggage was delivered to my home address on June 28,2022 at approximately 11:00 am.

4. As a result of the delay of my checked baggage, I incurred losses totaling 2500$ USD that are supported by the copies of receipts and can be provided upon request, as well as my damaged baggage that arrived and that cost me 190$ plus the refund of the baggage fee that I am entitled too.

I would like also to mention that I am a person with disability, I have a Neurological Disorder that urge me to take daily medications and unfortunately all my prescription medications for blood pressure , pain and antidepressant were in the luggage and that caused me a big nightmare and pain that I still could not recover from it and unfortunately while there I couldn’t get a replacement

I requested Air Canada for a compensation a month ago and until now I did not hear anything back and I prepared a small claim court and ready to be filed but I thought I will try this way before going ahead and file it and hope this will help.

Sincerely yours,

 

Me and my Wife had Flights from London Heathrow to Toronto Airport AC 855

29/06/2022 which were delayed by 2 hours going out and the return Flights from Toronto to London Heathrow Airport 13/07/2022 was delayed by just over 4 hours so it was due to take off at 20.35 but we never took off until 24.45 Flight REF : AC 856 so we missed our onward Train connection so we had to purchase 2 new Train Tickets to get home which were £82.90.

Booking Ref. # 3T5SD9: We checked in at Dallas/Ft.Worth airport for our Air Canada flight 8994 on Friday June 17, 2022 @ 10:00am for a 12:15pm flight and were told our Business Class seats were given to other passengers whose flight was cancelled earlier that day. We were then rescheduled (and rerouted) for Air Canada flight 8978 for the next day (Saturday, June 18th) leaving @ 5:15pm. We had to spend the night at a hotel and eat out. When we checked in for that flight 3 hours prior to departure, we were told we were not shown to be on that flight, and again had to spend the night at a hotel and eat out. I spoke to customer service at that time and we were put on another flight Lufthansa 439 leaving @ 4:00pm on Sunday June 19th. We arrived at our final destination (Budapest) on Monday June 20th @ 1:45pm instead of the original time Saturday June 18th @ 10:15am. We are expecting reimbursement for 2 hotel nights, food costs for 2 days, and also for pain and suffering! We missed an entire 2-day Extension in Budapest and were lucky to not miss our Viking river cruise. When I asked the Air Canada reps at the check-in counter about vouchers for our hotel stays, I was told we didn't qualify since Air Canada had not cancelled our original flight. This was an extremely unpleasant experience and caused my husband and I extreme stress, exhaustion, anxiety, and unexpected expense! The Air Canada customer service rep told me (on Sunday June 19th) when we spoke for a long time while trying to find us a flight, that we should insist on an investigation into this matter since what happened to us should never have been able to occur. E-mail address: [protected]@dallashomeimprove.com

Ms. Priyanka Verma

146 St Augustine Dr, St Catharine, ON L2P 3W1 Canada

Dated the 07th April 2022

To

The Chief Executive Officer

Air Canada

Toronto (Canada)

Dear Sir,

It is respectfully stated that I am a permanent resident of Canada.

My father residing at New Delhi (India) passed away on 22 February 2022. In order to attend the last rites of my father, I booked the following three tickets through your highly prestigious airlines vide Booking Reference No. 45BNYN to travel from Toronto (YYZ) to New Delhi (DEL), India on 16th March 2022:-

1. Mrs. Priyanka Verma

2. Mr. Pritul Verma

3. Ms. Apoorva Verma

Copies of the Air Tickets are placed at enclosure to this letter.

In addition to booking of tickets, we also got tested ourselves for COVID-19, the report of which was Negative. Relevant certificates of COVID-19 tests are enclosed for ready reference.

Further, prior to travel / boarding the flight, we were also holding valid visa for all three of us to travel to New Delhi, India and back.

To our utter dismay and disappointment, we were told exactly at the time of boarding our flight to New Delhi that we would need Schengen Visa to be able to travel to New Delhi. It is pertinent to mention here that it was the responsibility of the Airlines to let me know the formalities to be completed prior to booking of our itinerary and not at the eleventh hour to force and disallow us to board the plane. The fact of the matter is that the requirement of Schengen Visa was covered under the exempt category.

I would like to bring to your kind notice that most important fact of the matter that we were all fully covered under the Airport Transit Schengen Visa Exempt Category as we were holding valid visa issued by the Schengen state. I am sharing with you the relevant rules issued by Regulated Canadian Immigration Consultancy. These are enough to substantiate my claim that we didn’t need Schengen state visa for our travel to New Delhi on the above mentioned date for which we were prevented to board the flight for no fault of ours.

Due to utter lack of sense of responsibilities on the part of the Airlines, we all suffered a lot of trauma and mental agony which cannot be compensated by any amount of money. We all failed to reunite with our family in the very difficult hours where our presence was more than necessary. As if it was not enough, we all stranded at the Toronto Airport throughout the night and rebooked the tickets to travel to New Delhi on 16th March 2022. Under the unfortunate circumstances and lack of knowledge to the Airport staff I had, per force, to cancel all the tickets and rebook the same to travel to New Delhi.

It is respectfully stated that the Air Canada had refunded only partial amount on cancellation of three tickets which is completely unjustified, illegal, unwarranted and not acceptable. It was we who suffered a lot due to semi knowledge of the Air Canada staff. It would have been better if the Air Canada had accepted its moral responsibility by refunding us the full amount of the tickets that forced us to miss the scheduled flight to New Delhi for no fault of mine and my children and we suffered a lot of mental trauma and agony, stranded at the Airport throughout the night.

Under the circumstances enumerated in the preceding paragraphs, I request that we may be given full refund of the tickets that were cancelled completely attributable to the fault of the Air Canada staff.

Kindly appreciate the difficulties, mental trauma, shock, disappointment and agony that we all passed through at the hands of Air Canada staff. We request for the following:-

1. Immediate Full Refund of the tickets so as to boost my trust and faith in the working of your airlines. The partial refund of 277$ per ticket is just not acceptable to us.

2. Air Canada should also pay us adequate compensation for all the mental harassment, trauma and agony we had gone through by stranding at the airport overnight.

Thanking you,

Yours faithfully,

(Priyanka Verma)

Encls. As above

Air Canada has lost my baggage for my flight on my flight from Toronto to London Heathrow. We have been calling them for the past 6 days and they have been giving us the run around about our baggage. They have provided a lot of conflicting information. Sometimes they are telling us that the bag in THE uk, while other times they are telling us its in Toronto. They even told 2 days after that they were going to deliver to our address in the UK, which they have not done. As alluded to, the customer services reps. are not helpful and giving us conflicting information. We don't know where our bag is, what is happening and when we can expectation. We have some important medication in the bag and we have clothes for a wedding. As a result, it is imperative for us to understanding what is going on as we have no idea as to whether need o buy new clothes and we don't know what to do re: medication.

Flight got cancelled - 8 hour delay, customer service line was down couldn't find any information had to wait in line for 3 hours to talk to a representative who literally lied to me - said "talk to the air canada representative when you land and they will help you with a voucher" - no one was there upon landing.

Missed connecting flight that evening so another 8 hours in the next airport overnight - land 1am Montreal airport no one working air canada desks, no service line still, chat bot online completely useless so Im stuck in the airport after nearly 20 hours of travel. Horrible experience and every time I have to fly air canada I regret it. If I can help it I will never fly with you again.

Hi

I already sent email to Air Canada ,I explained about buy second ticket and I got case no CAS 4726224 F3W1W5. Thank you.

This is shadi alirasst ,for second time I am emailing you. I had 2 flights tickets from Amsterdam to Toronto 3.July.2022 (4EZWVS )that I already paid it and second ticket for delay and missing flight that was not my fault at Amsterdam waiting 7 hours on 4.July.2022 (2OBJNR)that again had to pay $2613.90 and spent money to hotel and transportation $400 just for half way to back to Canada.

I already explained for this flight jast me and this lady (Marica Leroux from montreal with cell phone no [protected] ) at Amsterdam 3.July at 12.15 missed flight.I dont know How come she could call or email you the same day she was succes and fixed it free ticket , no pay for 4, July ,2022 that was with me the same day ( 4, July ) and same flight .

She said I did not pay any money.

Because this is my right by respect requst you to refund all ticket and expenses money to me.

Second complaint is 10 days waited for two loggages till I got one and second one after 5 days and both loggages damaged , I have pictures and some ftuff broken too in the airport unfortuntlly.

During 20 years I had several trips with Air Canada ,I was happy but now

unfortuntlly was terrible services, because it is not greatful for our Canada front of world .

If you need any documents and my tickets ,Marica Leroux ticket and expenses copy .please let me know , I will send all asap.

By respect I am expecting Air Canada understand me and refund all amounts

and I hope never happen again for every one.

sincerely

Shadi Alirasst

London Ontario

n6g 5k2

778 Queensborough crescent

I will wait for your respond soon. Thanks again

I am writing to share my horrendous experience I endured with Air Canada, beginning on June 27th, 2022, (almost 24 hours in airports) and ending on June 9th, ,2022, when I finally received my lost, and very damaged, luggage. Because of this I am requesting reimbursement for the following:

Total Request for Reimbursement: $1383.20

AS a 77-year-old woman it is very anxiety producing to travel alone. On June 27th I got up at 4am especially anxious to travel to Canada, my native country, where I visit my family once a year. It has been difficult to not see them as regularly with the pandemic. So, I was especially concerned to get home this year as my brother is suffering from terminal cancer and not doing well. Now I will not get to see him in Newfoundland as expected and I am so broken hearted.

When I arrived at the airport for my 5:30pm flight that day I had also requested wheelchair service due to spinal issues. When I got to Air Canada, they told me no one was available to help me. The same situation occurred when I arrived at 7:30 pm in Montreal after the first part of my planned flight.

I was scheduled to leave Montreal for Deer Lake at 10:25pm. I was never notified that the fight was cancelled until I walked up to the gate with my boarding pass. I became terribly upset, reduce to tears, and asked for direction on what to do. The attendant told me to sit down, and he would call me. After 45 minutes I went back up to him and before I could speak, he yelled extremely loudly to “Sit Down” he had not called me yet. Again, I was in tears due to the embarrassment and stress.

He finally wheeled me to the desk where they were rebooking passengers. There were at least five hundred people with only three agents. I was able to speak with an agent she told me she had a flight for Deer Lake in two days. I told her I could not sit for two days at the airport. She then said she found a flight I could get on at “Gate 15”. It was a distance and I had to get “myself” there. When I arrived, I was boarded on the plane. I sat on the plane for a period only to be told to de- board the plane…it was now canceled as well.

I was told to go to another location to rebook again with hundreds of others. We were told no food, no drinks, and no available hotels to give us. “They were doing the best they could.” They had three security guards to quiet the crowd down. I tried laying down on the ground with the pain in my back and then couldn’t get up, I felt so sick. Around 1am I got in the long line that lasted until I got to the agent a 11;20 am (10 hrs. 20 min). A nice family got out of line to get McDonalds food at 6am and brought me a sandwich. I was exhausted and in so much pain.

When I got to the agent in this awful condition, I felt unable to continue through the next leg of my trip and requested a flight back to Boston, which was what was readily available.

I departed Montreal for Boston at 2;30 pm on the 28th. I had been up with little to eat and in great pain for almost 36 hours. When I arrived back on Boston, I waited in the baggage claim area through four flights of luggage and then had to go report my luggage lost, it had not been sent back with me. The gentleman told me it would be returned in a day or two.

I stayed home daily hoping I would get a call or email regarding my bag. On July 3rd, 2022, I got an email telling me my luggage was on its way to Boston. The next day on July 4th I went to the airport to find out it had not been sent and they would let me know when it does arrive. The flight it was supposed to be on, was also cancelled. Again, I was not notified.

On July 9th I received a phone call From Richard Miller informing me he would be delivering my suitcase that day. I was so happy when he arrived, I gave him a tip and thanked him. When I picked it up myself, I noticed it was much heavier than I had expected. When I got it opened in my apartment, I saw all the clothes were soaking wet and smelled like mildew. Again, I just sat on the floor and cried.

Exhausted, four loads of laundry and $10 later, I saw there was still a lot of damage to my clothes. Most of the mildew/ mold would not come out. I have attached pictures of that damage.

I have used Air Canada many times, often several times a year, and have never had this kind of horrible experience. I am scheduled to fly to Nova Scotia in September on the 6th, 2022 and I would like my claim addressed before that.

I feel so broken down, and I’m scared about my next flight, I cannot go through this again.

Total Request for Reimbursement: $1383.20

• Flight Reimbursement: $1023.20

o #8611 Booking number 3MW9KEto Montreal July 27th (was to connect to AC #7718 leaving to go to Deer Lake at 10:25pm also on the 27th. Cost: = $658 Includes ($30.00 suitcase fee and $60.00 seat fee)

o Cost of upcoming flight # 8662 Booking number 2RNQC7 to Nova Scotia scheduled Via Air Canada scheduled Sept 6th, 2022, Cost: = $365.20

• $60 Logan Express Fee:

o Three trips to logan first for my flight on the 27th of June, inclusive of my flight the June 28th to return home after over 24 hours in the airport. and July 3rd when notified to pick up my lost luggage, only to find it was not in Boston when I arrived at Air Canada.

• $300.00 Damaged Clothing

o For damage to clothing left moldy and smelling of mildew (not salvageable by washing), In the lost luggage.

o The luggage has been wet, inclusive of everything inside and must have remained that way for the 12 days it was lost. (See attached pictures damaged rusted thermometer I was going to bring as present shows the condition )

To whom it may concern,

I am writing to inform you that I am absolutely disgusted with the extremely poor

Customer Service recently provided to me, and my young son by Air Canada. Including

Global Baggage Services, and Heathrow Airport Authority. After all the messages, and

phone calls being spent on hold for hours. Besides a special trip to YVR airport in

person. My Checked Bag has still not been returned to me ?

Fri June 3rd Bag checked in at YVR to LHR.

Depart YVR to YHZ AC362 at 2140hrs (On Time)

Depart YHZ to LHR AC868 at 1025hrs (Delayed can’t remember actual take

off time?

Sat June 4th Arrive late at LHR due to delayed flight & proceed with young son to

carousel #8 shared with another flight. After No bag appeared, and No Air

Canada Agents available to obtain Incident Report Number. In order to make

online claim. As they were all gone home for the day. We too finally decided

to leave in the early hours after 2-3 hours of waiting around. By then we had

the inconvenience of No trains being available now into the City of

London. So therefore we had to wait for a Public Transit Bus to get us as

close to our London accommodation as possible. Then take a Cab to drop us

at the “Victory Services Club” in London.

Sun June 5th I call Air Canada Baggage Line as soon as I woke up to report our missing

bag, and create a File# LHRAC12470 & confirm Delivery address.

Mon June 6th I call Air Canada Baggage Line to obtain update on missing bag.

Fortunately it had been located at LHR & so again confirmed our

Delivery address.

Tues June 7th I call Air Canada Baggage Line to obtain delivery status on bag. Inform

them we would be checking out of our London location, and going to LHR

to pick up a Rental Car. Would it be okay to pick up the bag at the same

time? The Agent said they would send a message to Global Baggage

Services at LHR, and said it should be fine as the bag had not been

dispatched for delivery yet. On arrival at LHR we go directly to the

location we were told to go by Agent. We ended up outside a door in front

of a Staff Security check point. There was a phone there to call to connect

you with Global Baggage. I tried over a 2 hour period to connect with

someone. But of course No answer? Outside the door were also more

frustrated passengers trying to locate baggage. So then I decided to find

Air Canada Check In Agents at LHR. Luckily I was introduced to a

Supervisor who arranged for an Air Canada Agent to take us through

the Security Check to speak to Global Baggage. When we eventually spoke

to Global Baggage they said our bag was now out for delivery to the

London location we had just left. I told them to cancel the delivery, and

and gave them our new delivery address.

Later during the day after arriving at our new location in Kent. Their

Courier called me to let me know he was collecting the bag from the

“Victory Services Club” in London.

Fri June 10th We check out of the “Holiday Inn” Ashford Kent without our bag still? I

inform the Staff please under No circumstances accept any delivery from

Global Baggage with our bag.

Mon June 13th E mail received from “Milica” at Global Baggage Services letting me

know they had made 2 unsuccessful delivery attempts. After I had already

given both them, and Air Canada all the dates/times

for all the locations we planned to stay. She said it was now back at

Terminal 2 LHR, and when returned. It will be forwarded to our

permanent address in Canada.

Sat June 18th Depart LHR to YUL AC865 at 1320hrs (Delayed to 1405hrs)

Depart YUL to YVR AC309 at 1735hrs (Delayed to 2034hrs)

Prior to departure LHR ask Air Canada Check in Agent for any update to

our delayed missing bag. She could not tell me anything?

On arrival YVR I enquire about our delayed/missing bag. The Air Canada

Agent checked online & we confirmed my permanent delivery address in

Canada. Then provided me with a brand new File# HDQAC17417 & told

me there was nothing more we could do.

Sun June 19th All receipts submitted online to Air Canada at 4.38pm.

Case # CAS-4578604-C2K6Q5

Thurs June 23rd Unable to track bag on Air Canada World Tracer Tracker? It gave

me a new File# YVRAC70009 which still didn’t let me track it?

Made special trip to YVR to speak to Air Canada Baggage Agent.

I was informed that my File#YVRAC70009 had been mixed up with

someone else’s File number. All I could do was confirm again my

permanent address in Canada, and do nothing more but wait!

Wed June 29th I get a E Mail from Air Canada letting me know that my delayed baggage

is scheduled for delivery between 2113hrs – 2313hrs on 29/06/22.

When I checked the tracking info provided with another new

File# YVRAC70010. I found it was being delivered to London UK

again? So then I got in touch with “Victory Services Club” &

“Holiday Inn” immediately to inform them under No circumstances are

they to accept the Bag. Later in the day I got E Mail from “Victory

Services Club” to say that it was declined. After a Courier tried to deliver

it.

At the present time the tracking indicates that it was returned to LHR, and now out again

for delivery.

This was supposed to be a special trip with my young son who had never been to

England. But unfortunately our trip was completely messed up due to our delayed

baggage that was never delivered. The time I had arranged to visit places of interest had

to be spent now on locating, and tracking our bag. Using that precious time to replace

our clothing, toiletries, etc besides creating a lot of unnecessary expense. With only

Souvenir shops open at the time of arrival to purchase at Tourist prices. Fortunately I

was able to cancel our pre booked Hop on & Off Bus Tour around London. Who were

nice enough to still reimburse me.

Also any gifts from Canada in the bag for people. We of course could not give either.

So therefore on top of our claim for reimbursement. Whenever that maybe?

I would like to know now what compensation you will give us for putting us through

this terrible ordeal? As you can imagine how stressful this was for me, and especially for

a young 10 year old boy. Who had previously been extremely excited about going on

this trip to England. Certainly not a very good impression either portrayed by Air

Canada, Global Baggage Services, and the Heathrow Airport Authority. Obviously a

huge breakdown in communication between Air Canada & Global Baggage Services. All

we have received has been nothing but pure inconvenience!

Kind Regards,

Simon Crimp,

Surrey, British Columbia,

Canada.

Tel # [protected]

Baggage Tag # AC 502934

014 [protected]/C1

014 [protected]/C1

This is rediculous! I am demanding an update now

31.50 x 2

Pretty patient person but this is from April.

Booking reference 44QPIU, flight # AC447 on Jun 27 from Ottawa to Toronto was delayed to arrive on time due to late inbound aircraft and security check according to a message from Air Canada, and by the time this flight departs, the only flight AC1712 to Punta Cana on June 27 2022 that I was supposed to be on it with 4 members of my family took off without us. when we arrived to the boarding gate, we were directed to Air Canada customer service and we were reissued new tickets for a departure on the next day of June 28 and according to Air Canada customer service REP. it’s not their responsibility of this delay we end up sleeping at the Toronto Pearson Airport for 20 hours plus without any accommodations.

It’s a one-week vacation trip we lost a full day from it that we have paid for it beside the 3 days delay of our baggage.

We should be compensated for a one lost day of our trip that we have lost and spent on Toronto airport.

Please! your attention to this matter is greatly appreciated.

Thank you

Paul Sayegh

[protected]@rogers.com

Hello my name is Liliana Velez Lopez my email is [protected]@hotmail.com

I bought a ticket for my mother Monia alejandra Benitez booking number [protected] she used during covid19 the go to Colombia Toronto Bogota but your company canceled the way back. I have been trying to rebook with your company several times last time I spent 7 hrs. I spoke with several of you agents and no one was able to help me. This issue is affecting my mother a lot. She should have been in Canada a long time ago. I really appreciated your help. please contact me by email or phone number [protected]. [protected]@hotmail.com

I tried to book a return flight on Air Canada using my flight coupon (previous flight voucher due to cancellation during covid) and my air canada aeroplan miles. Unfortunately none of the agents that I contacted over a 3 day period could help me. One agent told me outright that she was new and had no idea how to do this so I would have to go back into the phone que (having a wait time of 3 hours). I did that of course, and the next agent at Air Canada told me that I would have to call Aeroplan because they were the only ones who could process the ticket. Another 3 hour wait, and when that agent told me to hold on the line, she disconnected me and I went back into another phone que. This occurred over 3 days...and I tried starting my call at 7 am and ended close to midnight each day from June 27,28 and 29th. On July 1st I tried booking the flight myself but could only do a full fare one-way ticket with my voucher (which took the rate from $333 to $600. I then booked the return ticket with my points again at full fare. This is not what I expected of Air Canada. I have a return ticket and want the difference refunded.

I saved for 5 years to take my family of 4 on a trip to Italy. A 10 day trip for 16,000 dollars. The entire trip was ruined due to Air Canada losing our luggage. 10 days in Italy, no clothes, essential items, prescription meds, everything in those cases. It has been 3 weeks since we have returned from the trip and all 3 of our suitcases still have not been returned. I will never fly Air Canada again. I feel like I wasted a large sum of money for a once in a lifetime trip for my family and it was all due to Air Canada. That trip was a nightmare. Air Canada also doesn't even accept calls on their 800 baggage number. I don't know how they are in business to be honest. Avoid them at all costs.

- I would like to send a complaint about my flight to Poland (final destination) on Wednesday 08/06/2022. I request a full refund for my flight ticket+ hotel charges+compensation for inconvenience (due to the company failure (agents incompetence) I was stuck at the YYC airport for 4 hours with my 1 year old daughter, missed my connecting flight, no hotel was provided, language stuck at the airport till next day, horrible flights for the next day were provided (from YYC to AMS and AMS to KKR (layover at AMS for 7 hours). I flew from San Francisco - Calgary - Frankfurt - Krakow (my final destination). At the airport at SF the ticket for my 1 year old daughter was printed. Unfortunately I was informed by the airline worker that they were able to print my daughter’ s ticket only for the flight to YYC and I would have to request the similar action to be done at the Air Canada desk at YYC. After my arrival at YYC for almost 4 hours and (4 agents helping including the manager) they were not able to PRINT A TICKET for my daughter so I could continue my journey. Take a note that I was standing in front on the agents for 4 hours with my 1 year old daughter. I was moved from one desk to the other (from one agent to another) even a Manager couldn’t print a TICKET for my daughter. During that time I was not offered even a water. I had to feed my daughter holding her in my hands and standing in front of incompetent workers. The manager was rude and stated that his crew was not trained properly. Of course I missed my connecting flight to Frankfurt. The manager refused to provide a hotel for my daughter and myself. My language was stuck at the airport until the next day. I had no hotel, clothes for myself or my daughter, dippers or formula for her. I had to make a hotel reservation myself and paid for it. The Airline manager stated that “ this is not his problem and I could sue the airline if I wish “. My ticket was rebooked for the following day. The connection that was provided for me were horrible. I flew from YYC to AMS landed there at 7:50 in the morning and had to wait for 7 hours until 15:15 for my connecting flight to KRK. I was of course told that this was my only option to fly to Poland the following day. Due to the airline workers incompetence I missed my connecting flight, I was stuck at the airport for 4 hours waiting for them to resolve the issue, had to book a hotel for myself and pay for it, spend a night without access to the language (no clothes for my daughter, dippers, baby formula) the next day problem with finding my language at the airport, I was provided a horrible connection flights to my final destination (stuck between my flights for 7 hours with my 1 year old baby)

I was on a flight june 9/22 (AC8507) from saskatoon. I paid for an upgrade to business class and then we were assigned a different plane. The result was we were placed at the back of the plane and did not fly business. I have been trying to get my refund through class of service change since june 20 and the website is unavailable to fill out the form. I cant call because the phone number is shut down and I have no way of applying for my refund. What do I do.

I feel terrible dissapointed for the trip I had from Bilbao (Spain) to Montreal (Canada (and all the changes and inconveniences I have suffered. OriginallyI bought a fligth

Bilbao-Munich-Montreal (26th of June, 2022) and Montreal-Brussels-BIlbao (the 1st of July arriving the 2nd to Bilbao at 13:20) with excellent connections (I payed more for that although there were cheaper tickets). Suddenly, you cancelled my flight from Brussels to Bilbao andthen you changed my complete flight back from Montreal (now Montreal-Lisbon-BIlbao instead of Montreal-Brussels-Bilbao) with 6 hours waiting at Lisbon (in my first ticket I had to wait only 2 hours in Brussels). But even so, my flight Lisbon-Bilbao was cancelled and I finally get a flight at 20:30 being in LIsbon 11hours waiting. It was horrible. I had to pay more for my parking in Bilbao and had to drive from Bilbao to my place Pamplona very late!

Because of all this mess, I ask for the complete refund of my trip or at least a money compensation for all the troubles I suffered. I hope you understand how bad I felt.