Air Canada
Reviews and Complaints

I was returning from Ireland with my disabled sister 62 years and daughter 21 after attending my eldest daughters wedding. We left Cork at 3:30 to catch the flight at 10:10 out of Dublin. There was a major construction on the M8 and we were delayed by over an hour. I was not too concerned as we had left early and I had checked in the night before. I had trouble booking on my iPhone and it seemed to keep refusing my checked bags. I rechecked the 3 passsangers three times to try to get the bags accepted. You can check your computer records. We ended up arriving at the end of the line at the baggage desk to submit our bags about 50 minutes before departure. The agent was cold and unhelpful saying the bags were not checked. She the asked why we were late getting to the airport I explained about the traffic delays at Nass on the M8 she shrugged and then she said the flight was closed. I told her my daughter had classes starting tomorrow and her and my sister needed to get home. She asked a supervisor that just looked at us with contempt and said no. In afterthought I thought the very least she could have said leave the bags with me and I could fly out later and the girls could go ahead. Instead she said it was a 20 minutes walk to the gate and we would have to rebook . If I hadn't been so shocked I should have given the the electronic boarding passes and sent them to the gate myself but I listened to the agent and assuming we were ow screwed. This would still have given us ample time to board. She made an attempt to send us through Toronto and said no seats and we were to go to Swiss port to rebook. Swissport quoted us 1600 euros per person. I was livid at this point and called AC direct. I explained our predicament and he booked us on the same flight next day for $185 PP . I accepted this and decided it was not his fault and that I would take the issue up with AC upon my return to Calgary. We left the airport and found a $65 hotel room for $200 and came back the next day. Seeing many aircrew at the Travelodge hotel I knew it was one of the cheapest airport hotels in the area. It took us only 15 minutes to clear security and get to the gate including about a 5 minute walk not 20 minutes as the agent seemed to use to justify her position. We checked the bags at 8:45 and sat at the gate over an hour. The flight was still boarding at 10:00 FYI
We were lied to and humiliated. Helpful is the last adjective I would use for the agent. Several years back my daughter Kaely and I flew first class on AC and had a connection in Toronto. There was a huge walk across the airport and they actually held the connection flight for us. There seems to be two classes of service plebe and vip. This return trip was a complete disaster in comparison. We were on an antique aircraft and my seat was so uncomfortable I had to fashion a seat cushion out of pillows because the seat was like sitting on a sheet metal chair. I'm sure the cushion was 25 years old. The foam was completely collapsed and the pocket was full of garbage on both outbound and return legs. From being a proponent of AC where my father worked for 25 years I am now disgusted and seeking redress. I am asking for reversal of the 3 x $185 fees and the $200 hotel room. FYI My sister had an aneurysm in the brain and is seriously disabled requiring a lack of stress and orderly timely sleep and rest. I am a senior and have been looking after her for 30 years. Your young heartless cold agent and her supervisor are a disgrace and poor representation of the company. Please advise me of your response so I can govern my future actions as I do not plan to Absorb the cost. Weddings are expensive enough for the FOB and this has left a sour taste in me leaving me to question my allegiance to AC. I am a very disappointed Calgary resident and thinking of shopping around for a new Canadian air carrier.
Regards, David Zaluski

Upon returning from San Diego to Toronto, flight AC 1886 on September 3, we realized upon checking in that none of our prepaid seats were available. My family of 9 was separated even though I showed the ticket agent that all seats had been prepaid and confirmed prior to departure. Several passengers on board were complaining that they were not given their prepaid seats and the stewardess told us rather coldly that we should take it up with Air Canada. I am, therefore, requesting a total refund for all 9 prepaid seats.

Flight Number: 7372
Flight Date: 2018/08/30
Departure City: YYZ Toronto Pearson
Arrival City: IAD Washington Dulles
Ticket Number: 014-[protected]

Hi
I was stranded alone in Toronto airport as I was denied boarding the flight.
I am from India and had traveled to Canada on Aug18th on tourist visa.
I had booked air Canada tickets from Bangalore to Canada and back.
I was able to fly out of Bangalore without any issues. Air Canada operates in Bangalore with Luftansa as partner airlines and I was able to travel hassle free to Canada. But on my return journey from Toronto I was denied boarding stating that my last name was not complete on the ticket by Air Canada flight.

If this was really a requirement, I would have ideally been denied entry in Bangalore airport or at least at the Canada immigration which was not the case. I contacted the Lufthansa support and they confirmed that there was no issue with my name or any other details I had provided. I don't understand how can Air Canada deny my return journey. I did even raise a ticket with them but no response on that.
There is not even a customer call center number that is reachable.

I have no idea how I can reach out to them since they have no office in Bangalore.

Hello,

On July 24th of this year we were to fly from Poland to Newark thru Toronto. Our flight AC 827 was to leave Warsaw at 11;10 Am Warsaw time and land in Toronto in time to let us(me, my wife and our son) connect to ac 7686 to Newark. After rushing thru customs and getting our photo cards we were ready to head to our gate but were informed we had been bumped and they had arranged for us to fly to Ottawa and then Newark. While being informed of this we heard our names being called over the intercom and asked why they would not let us go to our flight(which appeared to be looking for us) we had booked and payed for in February. The supervisor "Anna" rudely blamed us and indicated we were not going to get our flight as once again we heard our names to get to our gate. She also said there were no other options but to go to Ottawa and then Newark. We were told to hurry to a shuttle that would take us directly to board this plane and handed a thin computer printout of my wife, myself and our sons new itinerary that was supposed to get us to Newark asap. Once on the shuttle we realized the small printout indicated we would have to spend the night in Ottawa and then go to Newark the following day. Once realizing this would not work(I needed to be back to work early the 25th as well as my wife)we left the shuttle to head back to the counter who bumped us, to find a better remedy.. In addition we were supposed to bring my stepmother(who has cancer and Alzheimers)'s brother (73years old), who was landing in Newark(from Warsaw) the evening of the 24th back to York, pa from the airport to help care for my stepmother. My father (84 years old had to drive to Newark(3 1/2 hours each way) to get him when we realized we had a problem). When we were going thru customs or passport check the 2nd time numerous officers asked us why we were there again and upon hearing what was going on let us thru, but not before radioing and asking whoever why they were doing this to us. There are many flights from Toronto to Newark so why would they send us to Ottawa for the night? Upon finding our way back to the counter where they gave us the Ottawa flight we were scolded by Anna and when I indicated staying in Canada the night of the 24th was not an option for us she kept indicating she put us on the Ottawa flight so we could be at work the next day even though this was not the case. I then asked for a manager and was told to wait. By the way our original flight had still not left at this point. Over a half hour later a nice lady came to us and offered food voucher$45 and said she was going to see what she could do. After not hearing anything for another half hour I started looking at the board not only for flights to Newark but also LaGuardia figuring we could take transport from LaGuardia to get to our car in Newark. When I approached the United Airlines lady, operating next to your workers about o flight which would have put us in Newark 9pmish she looked at her screen and thought she might have something. She then went to Anna and after a few moments came back and indicated she could not help us. I then started asking(Air Canada) about the flights to LaGuardia and we finally found one AC 728 "which had room" and was to leave Toronto 8:55 pm. After eating dinner (2 burgers and a salad and soda and coffee) from the vouchers I still had to pay $15 to cover our dinner we headed to our gate. Upon arriving 3 hours before our new flight, there were people there waiting for an LA flight which was supposed to take off at 8:50pm. When I asked the AirCanada employee how they were going to do this they said they did not know but to keep an eye on the board and listen for any changes.At this point our LaGuardia flight was not even listed on the board. About 7;45 pm an Air Canada employee made an announcement that anyone who wanted to take an earlier flight to LaGuardia but did not have checked luggage they could go to that gate and board. This flight ended up leaving about 8pm half full. In addition we watched as an Air Canada employee started offering $300-$400 to people on the now delayed LA flight to give up there seats and go later. I then witnessed the lady at the counter taking $800 from people who wanted to go on the earlier flight but were scheduled for a later flight . I approached the lady asking her about the LaGuardia flight and she told me to go sit down and there would be an announcement soon. The announcement finally came indicating once the LA flight left the terminal they had another plane for us LaGuardia passengers and it would hopefully be loaded and ready to go by 9:30. The flight still was not listed on the board and many people were getting frustrated. At 10:30 pm an announcement came indicating they had a plane landing from Vancouver and as quickly as possible they would clean it and get us going asap. Our plane left after 11:30pm and landed in LaGuardia at 1am. We payed $100 + to get to Newark 2:15 am and even owed an extra $36 for parking as it was now the 25th of July. We drove home 6am and collapsed only to have to go to work after 1 hour of rest.

We are asking for compensation for half of the value of our round trip tickets 3 x ($920) which we payed for and reserved back in February.

This comes to $1460 us dollars. We held up our end by being at the Warsaw airport 8 am (2am est) We also did have plenty of time to make our original connection only to be bumped. Air Canada was wrong to bump us in the first place, secondly to be ushered to a plane to Ottawa and lied to many times and given many different excuses (weather, overbooked planes) and thirdly given bad info time and again to the point our total travel time took 30 hours instead of 18 . There was no storms or rain in Newark area the 24th of July. Toronto had storms between 6-7pm this day but we were supposed to be in Newark at 5;15 long before this would have affected Toronto.There were flights leaving all of this time. We feel in the name of trying to have your planes as full as possible, Air Canada compromised honesty and did not fulfill there end of the agreement . We work hard and cannot afford to go to Poland but every few years. To plan as long as we have and coordinate to help my father get his brother in law to York, pa to care for his ailing sister as well as hearing our names to come to a gate even though we were already bumped is not something we consider acceptable. To be HONEST all of this is truly unacceptable. After battling cancer last year and keeping my family from going anywhere we were looking forward to traveling and enjoying a trip together
this year. What happened to us in Toronto was really stressful and disheartening and all could have been avoided had Air Canada held up there end of the agreement or at the very least came up with a better remedy when they bumped us. I am submitting this in hope Air Canada makes this right. My wife submitted a complaint AC000133000165173, 30 days ago pertaining to this and has not yet received a response even though Air Canada promised to respond in 30 days. My phone number is [protected] and email [protected]@gmail.com

Regards,
Michael M. rawicz

On the 17th of August, 2018, I had a flight from Warsaw to NYC with a connecting flight in Toronto. The plane from Warsaw was an hour late. Flight#AC 827. When asked what I should do given that I had a connecting flight from Toronto to NYC that I had missed because of the late flight I was not given any information and just told to talk to an agent in the airport. When I got to the gate with departing flights to NYC, I was told that the next flight would be at 5:00pm and that I should wait. Flight #AC722 When I got on the plane that was supposed to depart to NYC, the plane stayed grounded for 3 hours. Finally, they told us that we should get off the plane and go back into the airport. At this point everything was a mess and when I finally found an Air Canada agent to speak with, at midnight, I was given a hotel voucher and told to return at 6:00am for another flight to NYC. When I returned to the airport in the morning, it was packed with people trying to fly to the US and no one would provide us with any information as to what was happening. After 3 hours of waiting in line in one aisle, I was told to go wait in line at another aisle. Then after an hour of waiting I was told that I should go back to the first aisle. After another hour I finally found out that they couldn't book me a flight and I was again sent back to the second aisle. I asked for a manager and after an hour the manager finally showed up and rudely told me that I need to call Air Canada customer service. When I called customer service, the line was busy. When I found an alternate number on my own, I spoke with an Air Canada agent who told me that the next flight was Monday and that I had to wait. Air Canada agents and representatives were unhelpful, rude, and showed no interest in my issue whatsoever. Finally, I decided to take a Greyhound bus so I can get to NYC since I was not getting anywhere with Air Canada and was just being given the run around by rude representatives. By the end of my experience with Air Canada, I watched other customers in the airport crying and I myself had a panic attack due to the situation I was put in by the agents of Air Canada.

Elzbieta Buczek

I'm a frequent flyer but this was my first experience with air Canada. I had a return flight from London to Toronto. My flight from London ac848 on 18th July was 1 hr 45 mins delayed. I was travelling with kids and no food vouchers or compensation was offered. The return flight ac859 on 8th Aug was even worse and longer delays. I'm extremely unhappy with ur service and would like a compensation for all the delays and hardship I had to face due to air canada

This is the worst airlines I have ever encountered. Never again will I fly with them. My husband paid for certain seats and when we checked-in we found that we were assigned different seats. We asked an agent who made some sort of excuse and said we just had to call to get a refund. We would have preferred that they honored our seats. Our flight was then cancelled and we were amongst the handful of people that were not rebooked on the next flight. We were rerouted on a much later flight and not even told what to do as our connecting flight wasn't even going to be until the next morning. Also we were given even worse seats that were now 30 rows back from the ones we purchased. So now we are stuck in the airport not even knowing what will happen next.

On January 5, 2018 we purchased two plane tickets for a vacation flight on June 14, 2018 that would route us from Pittsburgh, to Toronto then to Milan, Italy. We received an email late the evening of June 13th that our 6:30am flight AC7307 was cancelled. We contacted an Air Canada representative who then arranged for us to fly from Pittsburgh to Philadelphia on American Airlines, then back on Air Canada to Toronto at which time we would continue on our previously scheduled flight from there to Milan, Italy. The Air Canada representative said our baggage would be checked in Pittsburgh and through to Milan. When we checked in at the airport
we were charged another $50.00 bag fee ($25 / bag) by American Airlines, even though our baggage fees were included in our original fare. We feel that charge should have been absorbed, since the cancellation was not our fault. Our connections were made, and we figured that we were set, however, when we landed in Milan, neither of our two suitcases arrived.

We placed a claim for lost luggage at the Milan airport, and were advised that claims such as these would probably be resolved with a day or two. We noted on our report that we were not going to be in Milan, but would be in Bucine, a town near Florence. That was noted on the claim form. Of course, now, we would need to arrange to purchase some clothing during the delayed return of our luggage.

The largest problem is that it took twelve days for our luggage to finally appear at the villa where we were staying. So, most of our vacation was without our clothes, and the gifts we had planned to give to our friends in Italy. Our clothing purchases were of reasonable amounts and spread out during our stay as we anticipated our bags would arrive any day.

After we recovered our luggage it was related to us that the bags were left in Philadelphia, as they were never tagged to go through to Milan, Italy. When they were located, they were routed to Toronto, then for some unknown reason, were placed on a British Airways flight to London, England. From there they went to Milan, then to Arrezzo, Italy, then delivered by courier to our villa in Bucine 12 days later. If it was just a day or two, we could have accepted the fact that this happens, however the fact that all these missteps in the handling created a delay in receiving our luggage that essentially was for all but a few days of our trip, is why this is so disappointing.

Good afternoon,

I feel quite disappointed that I have to write this complaint but I don't want anyone else in my position to ever experience what I did.

I requested special assistance through out my flights from Montego Bay via Toronto to London Heathrow.

When I arrived at Toronto, I was first met by an Indian/Asian gentleman with a wheelchair, then passed onto another Caucasian lady (who was of very similar frame to the staff member I'm complaining about) very pleasant and took me to security for my bags to be checked through the security machine.

It was the assistance lady I was passed over to called Maria of oriental appearance, that upset me. When she approached she appeared unimpressed and asked me if I could walk to the lift, which I did. When I entered the lift I had to ask her if I could sit down in the wheelchair as my legs were hurting, but she seemed reluctant to do this.

I sat in the wheelchair and attempted to put my feet down on the pedals and accidently stood on her foot as I did not see/realise she was already putting down the pedals. Maria abruptly said "ouch", I apologised and she then said with annoyance "I'll do it".

There was a couple and their two daughters also in the lift and they got out at the level we were supposed to be getting out at but, Maria took too long and the lift doors closed. Maria then said "I don't think I can push you by myself, I can't do it". I was so hurt and offended and her tone made me feel like I was a huge problem and it was evident that she was talking about my size.

We finally got to the level in the lift and she then stopped, I asked Maria please could she hurry as its showing final call for my connecting flight to London and I don't want to miss my flight, she snapped at me and said "Wait" with a nasty look on her face, Maria then looked at the screen again and said "oh its gate 73 not 71, but she was aware of this from before because I heard her colleague in the security party tell her this.

When we got to the gate Maria started to huff and puff, (which I feel was with exaggeration) and say "I need help". Both her colleagues, 1 female of Indian/Asian complexion and a Mediterranean looking male both told her to calm down and not to stress. Maria then said to the Indian/Asian female "can you help me".

The two of them proceeded to push me through to the aircraft door, which made me feel even worse. On route there was a part that was raised and the Indian/Asian lady was telling her how to get the wheelchair over it.

By this point I was soo sad I wanted to cry but I held it because I didn't want to cause a fuss and delay the flight. I then said "thank you for your help and asked for her name, with which she told me it was Maria".

I am very much aware of my size and my current condition has caused a lot of my problems. I don't need a staff member who is supposed to be professional and empathetic to all shapes, sizes, colour, creed etc.

I am in pain constantly and I don't appreciate a staff member making me feel even more crap than usual.

I would like this incident fully investigated as I am not happy and want this dealt with immediately so this never happens to anyone else again.

I was on the flight AC858 connection flight to London Heathrow. The above took place between approximately 23:30 until I boarded (please refer to CCTV if possible).

I await your prompt response in this matter.

Kind regards

Cynthia Obeng

Yesterday our flight from Zurich to Toronto was about 2 hours late in departing and, obviously, in arriving. (AC 879). That meant a wait time at the airport of nearly 4 hours. Then upon arrival we found out that our flight to Ottawa was going to be late (17:25 instead of 16:40). One late flight is understandable but two on the same day is too much especially a long travel day. I realize that delays are due to unforeseen circumstances but Air Canada could do a bit more to address the customer inconvenience caused by these delays so that the company does not lose its customer support.

My experience with Air Canada, is the worst experience of my life. I am hearing about bad passenger experiences in North America, where airlines are going way too far claiming safety and security as an excuse to cover bad behaviors from their employees.

Here is a story, I would like to share about our flight with Air Canada this week-end, a 'nightmare'. First of all, let's give more details about the situation. I was traveling to Canada for the weekend to attend a family wedding. I was flying from Newark Airport in New Jersey, USA to Toronto Pearson YYZ Airport in Ontario Canada, both to and from flights were with Air Canada, my only option with timing.

My original flight # 7657 was to depart on Fri 07-27-2018 at 2:25 pm. from Newark. The flight was delayed for an hour and half with NO explanation from staff or pilot. There was light rain outside and the staff never provided any explanation or details for the long wait and never mentioned when we will take off. We finally departed at 3:58 pm. The flight only last 48 min, but there was terrible turbulence and the small plane, which only had 70 people kept shaking.

I was scared for my life, that we were Not going to make it. The pilot was not good at communicating with passengers. I was not the only passenger scared and frightened and staff was not helpful. Luckily, we all landed safely.

My return flight was my "Nightmare from Hell".
My flight # 7686 was scheduled to depart Sunday 07-29-18 at 3:45 pm from Toronto back to Newark. I arrived at the airport at 1:15 pm, thinking I had plenty of time to go though security and check in. None of the kiosks were working to print my boarding pass. All the passengers were told to wait on long lines to have customer service reps print the boarding passes. After, I waited 28 mins on line the representative told me, I was "too late" The customer service rep at the counter, said I have to arrive minimum 3 hours before hand.

They had given my seats away to someone else. I was furious and pissed off. Apparently, she said its Air Canada's policy to Not issue boarding passes if passenger does Not show up 3 hours earlier than posted flight time. Also, the air line can give away my seats even though I was there. The lady was rude, arrogant, mean and disrespectful. This was the WORST service I ever experienced ever. The lady refused to help me and said it was my fault. I fly quite often and never experienced this.

She said nothing was Available until the next day Monday 07-30-2018. Then she said she will book me on another flight at 7pm to Newark and I would have to pay $150.00 for the booking fee. At this point, I was angry and frustrated but had no choice or option, I agreed and paid $150.

Unfortunately, it got worse after she printed the boarding pass it said "Laguardia Airport" and Not Newark. I asked her and she said "oh I meant Laguardia not Newark". She flat out lied to me and made it seem like no big deal. I tried to stay calm and collective, but this lady was the worst customer service ever. I had no choice to fly into Laguardia and take a car service to Newark Airport where my car was parked, it cost me a $100 extra. I got home at 1:30 am in the morning.

This was unacceptable on all levels from Air Canada. I had paid over $500 for the tickets originally. Then I dad to spend another $250 to get back home.

I would like someone to get back to me.
I can be reached directly at [protected]@Gmail.com or [protected].

I booked a flight from Berlin, TXL to Los Angeles, LA on July 28, 2017. The flight AC1967.

The original flight was as follows:
AC1967
Berlin Tegel to Toronto Pearson
Departing: Fri Jul-27, 2018 at 12:05
Arriving: Fri Jul-27, 2018 at 14:55

It was changed as follows:
Flight Number: AC1967
Departing Berlin Tegel (TXL) on July 27, 2018 @ 16:35
-- Departure Terminal C, Gate C89
Arriving in Toronto Pearson (YYZ) on July 27, 2018 @ 19:05
-- Arrival Terminal T1, Gate E80

This resulted in the change of my connecting flight including an extremely long layover as follows:

AC791
Toronto Pearson to Los Angeles
Departing: Sat Jul-28, 2018 at 8:00
Arriving: Sat Jul-28, 2018 at 10:11
Seats: 39A

I know that under European laws am am eligible for a minimum of 600 euros refund for the first flight. The delay was not based directly on weather because the weather delay was only relevant to the previous day. This was an issue with preparedness and organization.

I was also very disappointed at the way the management dealt with the countless travelers left in Toronto for a layover. We were given false vouchers to hotels that were already over booked. In the end, I was given no place to sleep, no hotel voucher and no food voucher for a 13 hour layover.

To top it all off, when I finally arrived in LA, my bag had not arrived. It was placed on a later flight to LA and I would have to wait for it to be shipped to me later. I was disappointed, but unfortunately not surprised given the previous experiences during this trip.

I expect a ticket refund given these conditions. Thank you and I hope Air Canada can prove itself to be a trustworthy and responsible company to make up for my unfortunate experience.

Thank you.

First of all every time you call its over an hour wait time. Not good for travelers.
My daughter was given wrong information about seating. She purchased her ticket and was wondering why she could not select a seat except for payment. Other airlines allow you to chose a seat.
After waiting for over an hour, she was told that she would have to pay for a seat and that she only paid for the fare. She was confused as to how could A person book a fare without a seat. Doesn't make any sense. After rephrasing the question many different ways, she was told that she would not have a seat unless she purchased one and again that she only paid for the fare. That did not make any sense, so just to make sure she had one she paid. Later to find that she would be able to choose her seat 24 hours before. She will now attempt to get a refund. Why were they. It able to explain that?

Hello my name is Sabrina Gattola I live at 8250 des sables in Montreal Quebec I can be reached atb514-242-5051 or [protected]
I am sending you the formal complaint on the behalf of myself my husband Alfonso altieri and me 15 yr old daughter Miranda altieri we were all on the air Canada flight number ac 1604 to depart July 24 th at 14:10
It began well we all boarded plane started to move when it suddenly stopped for what seemed to be an eternity about 1 hr 1/2 later captain comes on to let us know that we cannot take off due to mechanical problems which that in itself was very scary he then proceeded to say that they will get maintenance to come and see if it can be fixed maybe 30 minutes later they finally arrive all we hear are drills and see lights flickering once again not comforting by now the toddlers and babies begin to yell and cry
Finally maybe an 1 hour after maintenance arrives we are told my captain that it cannot be fixed plane needs to be grounded and they are sorry and they need to see what they need to do with us again not comforting
Nearly 3 hours after ordeal began we are told they are trying to find us anther flight and it seems like we are being put on the 19:00 hour flight
After that captain says they have a plan we will be towed and shuttles will bring us back to airport and we need to pass customs once again and pick up our luggage inexcusable
Over 4 hours have gone by we finally get back to airport and we are told no flight except for the following day July 25 at 11 am
It's cost us whole day lost in the Montreal airport stuck in plane / airport
50$ taxi ride back home
50$ taxi ride back to airport to catch the now 11 am flight
42$ breakfast food at airport which I have the bills for and we were told that air Canada would pay for I expect a full refund
Now get to airport and the 11 am flight is delayed now we are all truly angry all passengers are requesting compensation of some sort aside from the taxi and food bills that we needed to spend due to air Canada service because the all planes should be checked before passengers board
I have family members who live in Florida who took day off work the 24 to pick us up at airport and spend night with us which never happened but waited at airport
They then needed to take the 25 th off to drive back to airport to pick us up again so 2 days of lost wages for them plus gas and time
We the passengers lost a whole vacation day in Montreal stuck in a plane and airport on July 24
Lost July 25 th day we should of woken up in Florida and spend the day on the ocean we lost flying to Florida then stuck in traffic due to rush hour
Expecting compensation of some sort and not 15% that's insulting and nearly no where close to what we should receive
My travel agent aswell is looking into to this
Thank you for your time I am expecting to be contacted in the very near future I also have video and pictures of the whole thing also we were only served water on the plane the day of ordeal only to be told sorry we ran out it's was horrible and totally a nightmare
Best regards

My name is Gayane Tadevosian. My children Michael Safarian -13 years old and Sophia Safarian - 7 years old were flying with me on July 5, 2018. Our flight was delayed for 20 hours. My children and I were very frustrated and disappointed of the service that we received. We were in the plane already to fly to Prague when they announced that the sensor of the airplane is not working. We were suppose to fly at 04:55 pm on July 5, Flight 1922, Toronto Pearson, YYZ - 04:55pm to Prague 07:00am July 6, 2018, however it was postponed until 1130 next morning. They kept us in the airport in Toronto until 9 pm, lying that another airplane will take us, but iventually gave as a hotel Radisson at 10pm. They gave us breakfast vouchers but we were unable to use it because they said we have to be in the airport early morning. They made us take our baggage with us to the hotel and bring it back next morning. My children were crying because they were frustrated. We had to wait for the shuttle for hours. It was very cold and dark. I am writing this to you because this is not acceptable, and we are requesting to have refund for these inconveniences.

At the very last minute, we were told our seats were no longer held and we were split up. My husband and I are in our 60s and have age-related difficulties sleeping but felt comfortable enough together to cope with this long haul flight - a fight from Vancouver to Brisbane - over 14 hours. It was inhumane to separate us. We booked this flight six months in advance and had allocatde seating. This is an abhorrent situation and we need to know this company will not put other people through this, it has taken us a long time to recover.

To whom it may concern.

My two children and I were booked on flight AC842 leaving Toronto (Pearson) on July 2nd and arriving in Dublin Ireland on July 3rd. We checked on the Air Canada website before we left our house and it was on time. We checked on the board when we got to the airport. It was on time. We went to do the automated check in and discovered that our flight was cancelled until the next day.
There were very few Air Canada representatives around and when we finally found one she was very flippant about it and said " Oh yes, that's cancelled, you will just have to try again tomorrow." There was no explanation of why it was cancelled or even an apology.
We had to organize transportation back to our house which is half an hour from the airport and back again the next morning which was quite expensive.
We had to contact family in Ireland who were coming to pick us up and reorganize with them, as we had a two and a half hour car trip on the other end when we arrived. My brother had to cancel his work for the next day in order to pick us up, which put him out of pocket.
We did end up leaving the next day, but still were given no explanation or apology for the cancellation.

I am contacting you to see what compensation I am entitled to as with issues like this previously we have been given some form of compensation.

Please contact me at either [protected] or
[protected]@hotmail.com.

Thank you,
Shirley Danne

We have decided to take two extra bags for my kids and when i looked on AiR CAnada online international flight baggage allownce, it says any extra bag is $100!
The lady at the counter who was extremely slow that after being in line for more than an hour n a half with a wining baby, she charged us $450 despite we said those bags are for the kids!
We didnot notice until we finished n thats when the counter closed because she's extremely slow!
She told my husband it will be $225 thats why we paid and said thats the total with taxes!

This is unacceptable, unprofessional, rude and disrespectful!
No reapect for people with family with infants, and so slow services and other than the bad food onboard and no available options for kids meals!

I need an immediate explanation

Our flight was to London then beirut on June 25th, 2018 but ticket shows 24 june thats how unprofessional that lady was!

I travelled to London (UK) on flight 856 on 25 June. On arriving promptly at Pearson at 3.30pm the airport was busy but the Air Canada desks were chaotic. There were queues everywhere, children crying, no information, very few staff, any questions asked were answered in a brusque rude manner. I eventually cleared the check in at 5.45pm, just in time to see my flight called for boarding.
The plane was then held up after boarding, problems with cargo, missing children etc!
Yes we were notified that the plane would be having a later take off but by then we were already on the plane.
When we eventually took off our hot lunches were being served, I had the nerve to ask for a G&T as well as red wine as we had been delayed but was only 'allowed' the G&T, I could have the wine later. It never came when I eventually asked again and was given some, the lunch had finished. It would have been labour saving and far more sensible to have the drinks at the same time, especially after the waiting on the plane and the absolute chaos at the airport. I can assure you that I am a respectable middle aged lady and not some degenerate drunken skin head.
This is the first time I have flown with Air Canada for many years and I was not impressed. The staff at the airport were rude and the hostesses not up to scratch.
As a frequent flyer with Star Alliance I suggest you take a leaf out of Singapore Air's book they will show you how to run an airline.
The saving grace was your excellent pilots.

So far, a simple screwup by an Air Canada booking agent has caused me to lose all confidence in Canada's national airline!

I found a flight online and booked a return flight from Vancouver to Frankfurt on 28 May on the telephone with an Air Canada person. Easy... however, the confirmation receipt I asked for didn't arrive by email, as promised.

I called Air Canada bookings a couple of weeks later and was put on hold. While waiting, I sent an email to the AC form at "Contact us" with my questions and terminated the call. Several days later, I received an email indicating that email is only for post-flight issues.

Back to the customer support telephone on 21 June, I spoke to Helen for about 25 minutes before she hung-up on me. She did send a booking confirmation. It contained incorrect information. She told me she could not send me an itinerary and receipt for payment. She also told me she could not correct the spelling of my wifes name or mine.

I sent a reply to her email ([protected]@aircanada.ca). It bounced.

I called the bookings number again. While waiting on hold a second time, I looked up a few names on LinkedIn to try and identify the most senior person at Air Canada for customer service. It looks like these are the best contacts:

- Arielle Meloul-Wechsler, SVP
- Richard Steer, SVP, Operations

My call was answered by Jennifer in Air Canada bookings who, in a moment, fixed the spelling errors and sent a receipt. She also let me know that since the flight was with AC partner Luftanza, I'd have to call them to confirm seating. For that, I needed a separate confirmation number and another wait online... now with Luftanza. That took 22 minutes and I was told that it was not possible to book seats until 23 hours before a flight and that, yes, I would need to do that with Luftanza.

So, the flight was marketed as being Air Canada, but everything about it was Luftanza. What purpose did it serve for me to even deal with Air Canada in the first place?

I believe my booking issue has been resolved. I share this tale of poor customer service and misinformation as a warning